Douglas Allen Chigwell reviews in Epping Forest

★★★★★ 5/5

Trustpilot

Teamwork pays

In spite of the very protracted process prolonged by third parties I have been supported throughout by Douglas Allen. In particular by Heather and Trish in arranging a large number of viewings by organizing and conducting open house days and Janine in energetically coordinating to completion all the elements in the chain to finally arrive at "my happy". I don't think this could have been achieved by a single operator as painlessly to me as has been the case engaging Douglas Allen with a supporting team of experienced and efficient professionals. Many thanks team. GDF

Mr · 23 September 2017

★★★★★ 5/5

Trustpilot

Very proactive...very happy with the sale achieved...recommended and will definitely use again

After several Agent conversations and valuations we went for Douglas Allen (Epping Branch) to sell our two bed flat. I'm very glad we did. Whilst there were other cheaper agents, the service Douglas Allen provided (through their manager, Mathew Gilbert) was very proactive and professional throughout the process. We chose an open house approach to sell in Feb 2017. After only several weeks of marketing the day went really well. We received approx 14 offers from 23 viewings, all offers over the asking price. Following best and final offers we accepted an offer that was 10% over the asking price! I would definitely use them again to sell my house.

Martin · 30 August 2017

★★★★★ 5/5

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Great service provided from start to …

Great service provided from start to finish. Communication was key to us and they put us at ease every step of the way with regularly updates on the performance of the property. At times we became frustrated and stressed as anyone selling a house would be. However, we were put at ease by Chelsey our Sales progressor who did everything in her power to make our experience as stress free as possible. I would defiantly recommend them to others and would use again in the future.

Emma · 8 August 2017

★★★★★ 5/5

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Humanising House Purchase

I'm grateful to Joe, Jordan and Robin for making the stressful business of buying property a thoroughly human interaction. They dealt sensitively and professionally with every query and worry. They stayed focussed and true throughout, even when they must have felt frustrated with one or two solicitors. Their approach to delivering ethically and to communicating effectively has been second to none.I found their support, their general approach to helping me to buy, exemplary. Indeed, I felt throughout that the team was on my side; the humanity, understanding and know-how demonstrated consistently have been exemplary. Excellent work. Well done, guys, and thanks.

Kay · 1 August 2017

★★★★★ 5/5

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Brilliant service!!

I am really happy with the service that I received from Jodi and Joanna, throughout the process of finding tenants, preparing all the documents and etc., They both are brilliant; especially Jodi. They both responded as and when I needed them.

Customer · 27 March 2023

★★★★★ 5/5

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I was helped in my search for houses…

I was helped in my search for houses and i registered with every agent in wickford most where ok some were shocking but only one stood out by a mile Greg wade at Douglas allen in wickford his attitude and his attention to finding us a home was way above all the other agents i would highly recommend in using Greg to sell and search for your next home. Well done Greg and thank you very much.

Mr · 21 August 2019

★★★★★ 5/5

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Had a property on the market with a …

Had a property on the market with a internet agent and I felt very uneasy having to handle everything myself, I soon realised that this was not for me as I might of well just put it in the internet myself so I decided to go to a professional l. After meeting James I decided this was the route I wanted to take and thank god I did, as at times my sale had issues and between James and Natasha they managed to keep the stress to a minimum for me whilst saving me a lot of money in the process. I can honestly say cheaper is not better and if you want a job done properly you need the right tools.Mrs A.

Alex · 7 June 2017

★★★★★ 5/5

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Douglas Allen Chingford.

James, Jess & Kaitlin were all very helpful & efficient. In fact Jess had a buyer lined up the day I asked them to sell my house. Teresa B

Teresa · 11 August 2019

★★★★★ 5/5

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Joe Spall - Barkingside Branch of Douglas Allen

I am a solicitor with some 30+ years of legal experience especially in dealing with estate agents. I recently started looking for a house for my elderly mother. I adopted the old fashion approach of visiting the local estate agents in Barkingside High Street. Joe Spall of Douglas Allen might be a young man in his early 20s but he was professional, courteous and knowledgeable. He was proactive and kept us updated on progress. Given the right level of supervision he will go very far. It was a joy to work with him and I wish him well

Santokh · 25 April 2017

★★★★★ 1/5

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Rude, sexist, unprofessional!!!

We sold our flat with Doulas Allen in January 2017, we were lured in by their flashy brochure detailing their extensive client base and the fact that we were promised a quick sale as they had buyers lined up for our kind of property. Sadly this is where the service ended. Open days took place where only 2 or 3 clients attended and the feedback that we were promised on all appointments never materialised. When I asked for further information one estate agent 10 years my junior asked if I'd like my husband there as there was a lot of information to take in, whilst on another occasion I was asked if I needed percentages explaining to me in simple terms (no thank you!). After having to continually chase for feedback on viewings they eventually presented a buyer who was interested yet again I had to chase them to follow up with him, finally we had an offer on the table but yet again it seemed like the promises of working for us ended. Throughout the sale negotiations our mortgage progressor seemed to be more of a hinderance than a help simply forwarding mails from one person to the other, he again was rude & unhelpful and needed constant chasing. At one point the mortgage progressor advised that he hadn't mentioned to our buyer to get a survey as it might hold up the process, we felt this to be underhand and unprofessional as we were of course happy that they buyer carry out a survey. Eventually a survey was carried out one week prior to exchange holding up the process further. The final straw came when we handed over the fees for this so called service and not a single person from Douglas Allen even bothered to notify us that the sale of our property had gone through or thank us for our business. I have tried to contact Douglas Allen on numerous occasions to ask for their comment on this matter to no avail again confirming just how unprofessional they really are. They have never asked me to leave a review which again hints at the fact that they are contacting those where all went well to leave reviews to skew their ratings

Alexa · 13 March 2017

★★★★★ 5/5

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Mr Joe Bradley at Chigwell

I am a first time buyer and have been viewed few properties with Douglas Allen at Chigwell branch. Recently, I have contacted with Joe in several occasion. He was accompanying me to view few properties. I found him very friendly, co-operative and respectful to me. I appreciate his customer service. His behavior also give me good reputation about himself and as a company Douglas Allen over all. I have also met with Mr William Nash. He is also a very nice guy. I found him very friendly and respectful with me.

Sanjoy · 12 March 2017

★★★★★ 5/5

Trustpilot

Thanks chigwell !!!

Tremendous thank you to the guys at chigwell douglas for selling my home they did a splendid job. Tricia, robin and jordan were all great the whole way through and I'm so glad i went with them. I was a bit nervous at first with all the viewings and what not but seeing trish and jordan run those open houses made me feel like i was in safe. They clearly done a good job. And even once it was sold robin and tanya kept me up to date with what was happening even outside of office hours which was great for me because I'm a bit of a workaholic. Thanks guys :)

Joanne · 12 March 2017

★★★★★ 5/5

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Rosalie Kurton was absolutely fabulous…

Rosalie Kurton was absolutely fabulous as our sales progressor. So supportive, easy to teach and diligent. We are so grateful.

Sheena · 3 December 2021

★★★★★ 5/5

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Kaitlin the DA Superhero..

Kaitlin was super efficient, helpful, proactive and supportive with our troubles. She needs her own superhero cape and boots..! Thanks Kaitlin for all your assistance.. x

Cheesie · 26 August 2020

★★★★★ 5/5

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Thank you Kaitlin Stoddart for all your…

Thank you Kaitlin Stoddart for all your help on our property journey. Always there at the end of the phone for questions and advice. Great service.

Jane · 25 August 2020

★★★★★ 4/5

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Douglas Allen - walthamstow

My girlfriend and I are in the process of purchasing our first property together. Maria Ticehurst and he colleagues have been exceptionally helpful throughout the process so far. On the day we viewed the property, Maria arranged a meeting with the mortgage advisor at the last minute which helped us be in a strong position to make an offer - which was subsequently accepted.Maria has made us feel at ease with the process and that everything is firmly under control.We would definitely recommend Douglas Allen Walthamstow to friends if they were looking in the area.

Andrew · 27 February 2017

★★★★★ 5/5

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Thrilled to learn

Almost two years ago I was selling my house with Douglas Allen Chingford. They done a great job and secured me several offers over the price. Sadly some personal problems arose and I could not see it through. I called recently and was thrilled to learn that James who valued my home and jess who done all my viewing are still in the branch as I trusted them implicitly, so when it come to selling again I had no hesitation within two weeks I got an offer £12000 over the price I recommend them to all my friends thank you both for putting up with me

B · 25 February 2017

★★★★★ 4/5

Trustpilot

Friendly and helpful

After our previous house with another agent fell-through at the last minute (only a few months before the baby) Douglas Adam stepped in and moved swiftly to book us viewings, advise us on the property when we found it, and helped push through negotiations and discussions. Maria and Jay in particular were always on hand to show us around (again) late at night, advise us on options and remained friendly throughout. A great team keen to help you find your next home. We'd happily recommend them to friends in the future

Tom · 13 February 2017

★★★★★ 5/5

Trustpilot

Personal help, advice and action

We contacted Michelle Hawthorne at the Chadwell Heath branch as we became responsible for selling a local property although we live in Kent. Michelle visited us and advised about the presentation and the pricing to enable us to get a wide buyer response. Regular contact with Michelle gave us confidence to leave the sale in the hands of the branch. Within days of the house being offered for sale there were more than 30 personal viewings and hundreds of contacts on the website. Buyers have been assessed and the most suitable person has been identified and is proceeding with the purchase. We think we were fortunate to have chosen Douglas Allen to handle the whole process for us and for Michelle to have been directly involved.

Robert · 10 February 2017

★★★★★ 5/5

Trustpilot

Had great personal service from Robin…

Had great personal service from Robin at the Chigwell branch when selling our house, and cant recommend him and his team enough. Despite several failed buyers, he kept on trying and we got there in the end. Massive bonus points at the personal service touches, whenever we needed to call up we got to speak directly to a member of the team who knew who we were and were able to keep us fully updated at every stage.

Karl · 16 December 2018

★★★★★ 1/5

Trustpilot

Double Standards

Just browsing through the reviews of Douglas Allen, Find it very strange indeed that a review by R GOODYEAR has been reported by Douglas Allen and removed because it contains the name of a staff member. Fair enough if they are the rules, however I suspect some foul play and skulduggery going on here, as the other reviews also name staff members. So if its a review that Douglas Allen finds pleasing, it is allowed to remain, and if it is not to their liking, they have it removed. Seems a bit unfair unless anyone can respond with a valid reason as to why this is, I think I will treat Douglas Allen with a great deal of suspicion. Douglas Allen, I guess is a name so if the rules are followed, then this review wont last long either.

Mitch · 4 February 2017

★★★★★ 5/5

Trustpilot

THANK YOU AGAIN!

Douglas Allen found us our first home. 2 years on and we needed to get a bigger property and so they were our first choice to sell with. We sold within a month and then they found us something too so I couldn't be happier with them. Before we exchanged contracts there were major problems with the chain and we were about to give up. Steve got involved and was making lots of calls and came up with a solution that meant we moved for Christmas so thank you from the bottom of my heart.

LC · 22 January 2017

★★★★★ 5/5

Trustpilot

Lots of thanks to Natasha Mercieca!

Thank you so much to Natasha Mercieca for all your help, you have been the most polite and helpful throughout our journey and we will definitely be using Douglas Allen in future!

Laura · 18 January 2017

★★★★★ 5/5

Trustpilot

Fantastic service, great people

We recently sold our house through Douglas Allen, and we couldn't be happier with the service.The person who's drawn us to Douglas Allen was Paul. The most impressive thing with him is he is so understanding, and that he seems always naturally stand in others' shoes when he answers questions, for example, there are a few times, he will answer the questions before they are asked. In my opinion it is a gift, and this impression was why we decided to list with Douglas Allen.The whole process was not incidence-free (as many other property transactions I suppose), especially it was right in the middle of referendum that led to Brexit. However, everyone in the office that I encountered, mainly Paul, Trevor, & Natasha remained calm, and they always tried their best to answer questions and solve our problems. I don't want to move house ever again (too much stuff!!), but if I ever come to the point of buying or selling again, I will definitely contact Douglas Allen first.

NJ18 · 1 December 2016