Every review we hold for the Epping Forest office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbbie Wilson is a credit to her…
Abbie Wilson is a credit to her company. She is excellent at her job, very helpful and friendly. this is what Great customer service is about. Cant recommend highly enough !
Jeff · 14 May 2019
Agent replied · 22 October 2024
Dear Mr Vine,Thank you for your 5 Star review and comments relating to Abbie at our Basildon Lettings operation. I am glad you benefitted from her knowledge and help and she will be delighted by your kind recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleWonderful estate agents in Chigwell with helpful staff. I was looking for rental properties and then they also helped with houses for sale in Essex. Prompt and friendly staff who made the experience a pleasant one. Lucy and Gavyn are lovely and kind!
Soph
Noreply · 22 March 2024
Agent replied · 25 October 2024
Thank you for leaving a review! It's great to hear how helpful, prompt and friendly our agents in Chigwell have been throughout your property search, and we're delighted to hear how pleasant your experience has been. … More
★★★★★ 2/5
TrustpilotChadwell heath, so unprofessional!
Had a very stressful time selling through Chadwell heath branch, Michael allowed potential buyers into our property before exchange had been done, they stayed for a whole day doing work & had a moving in ceremony, even though at this stage it wasn't their house! They never asked us for permission, good job we had good neighbours advising us what was going on! We had no phone call from the manager as off sick, Michelle never bothered to contact us either. Very poor service all round, this went through the whole complaints procedure, & onto ombudsmen. All could have been avoided if Michael had acted in the professional manner in the 1st place. Would never recommend or use again.. in answer to your reply, unfortunately it happened, your customer relations dept was good in dealing with it, just not the branch.
Tracy · 20 September 2018
Agent replied · 22 October 2024
Dear TracyThank you for taking the time to leave us your feedback.We are genuinely sorry that you feel this way despite having entered into substantive communication with our Customer Relations department and having reached a mutually agreeable resolution to the concerns that you have raised.We hope that we have at least been able to demonstrate to you that we take our customer's experiences extremely seriously and we would like to thank you again for contacting us.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotI would not hesitate to recommend this…
I would not hesitate to recommend this company to anyone, they are 100% excellent; if I could leave 10 stars for them I would!They marketed our late father's house energetically, professionally and very successfully and achieved an excellent price for it. I don't believe any other estate agent could or would have done the same.From start to finish, their communication has been absolutely brilliant. EVERY single person I have spoken to at Douglas Allen has been friendly and helpful. I've communicated most often with David Tomlins and with Chelsey Baldwin and so very special thanks are due to both of them :)Thank you all for such a brilliant service, it is deeply appreciated.
Mrs · 17 September 2018
Agent replied · 22 October 2024
Dear Judy, I am really pleased to hear that the Hornchurch office offered you an excellent service and that you would 100% recommend them. Being energetic and professional is the key to achieving the best price. I can also see that our communication was brilliant, we are fully aware especially with technology taking over that keeping in contact with buyers and sellers are the key to helping things move smoothly.I have passed on your thanks to David and Chelsey and remember we are still around if you need any further help.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotClear, professional service for first time landlords
I met 6 different estate agents and Chloe Costa from Douglas Allen easily stood out - she presented the costs and services of a managed let clearly and succinctly. We are first time landlords and this clarity was important. It has been smooth going from the point of agreement and Abbie Wilson communicated with us clearly as the house went up for rental. The property was let and agreed within a perfect timescale for us and our moved was made easier because of Chloe and Abbie’s professionalism.
Phil · 17 September 2018
Agent replied · 22 October 2024
Dear Mr Cleaves,Thank you so much for your detailed feedback and 5 Star review relating to our Lettings team at Basildon. We realise that the whole process can be quite daunting which is why we take a professional approach to matters and strive to provide a premium service which I am delighted to hear you have been the beneficiary of.On behalf of the team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotWorst experience during my recent purchase
Really worst experience during my recent buying of a property. I have viewed and worked with many other agents but no one has this kind of attitude and communication at all.I was ready to increase my offer for £15000 but the Senior !!!!! Marketing Consultant, named Nabeel Ali didn't let me increase my offer saying that no need to. Afterwards, he miscommunicated with the vendor regarding our chain even though he was aware that we have the buyer ready with the approved mortgage application. From the beginning, he was tricky and rude. Never had this kind of experience with any professional person.Such a shame !!
Khyati · 6 September 2018
Agent replied · 22 October 2024
Dear KhyatiThank you for your feedback.After investigating the comments that you have raised, please rest assured that your increased offers were submitted to the seller by Nabeel and the position of your buyer was not discussed with them at this stage. As yours was not the only offer received, the seller made the decision to accept the offer from whoever arranged a survey first. We fully understand how frustrating and disappointing it can be when your offer is not the successful one however we have no control over this decision which is the seller's alone to make.Nabeel had not intended to come across as rude or dismissive during any of your conversations and we offer our most sincere apologies if he inadvertently did so. We strive to deliver outstanding customer service to all of our customers and we are sorry if you feel disappointed with your experience on this occasion. We would like to wish you the very best with your property search and should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotKEEP AWAY FROM THESE GUYS
KEEP AWAY FROM THESE GUYSI was promised a professional service; they insisted on their conveyancers who had little understanding of leasehold ownership, i was strung along for almost 9 months ignoring many of my calls, it was not explained about a request for a change on the head lease until many months later. I lost my buyer who said she no longer believed a word these people told her, my cheap mortgage for the new property i was buying , my income as my tenants had to leave when in fact the completion dates where all pie in the sky. I've lost over £8000, and am considering legal action and the stress and costs continues.
Paulette · 5 September 2018
Agent replied · 22 October 2024
Dear Paulette Thank you for providing us with your feedback.We recommend certain conveyancers due to previous and consistent experiences of excellent customer service and regular communication. We are therefore sorry to learn that this may not have been your experience. Whilst we recommend these conveyancers, they remain a separate organisation to Douglas Allen and we would therefore encourage you to discuss any issues that you have directly with them. The conveyancing process can often be protracted and unfortunately delays can occur if issues arise. Whilst our staff endeavour to assist our customers during this stage as much as possible by acting as liaison between the parties involved, they have very little influence and control during this time and can only relay the information provided to them.We are sorry to learn that your sale has recently fallen through and fully appreciate your frustration. We trust that the branch are continuing to assist you with finding another buyer as quickly as possible however in the meantime, we would encourage you to contact our Customer Relations department on 01702 540802 to discuss your experience in more detail. Thank you. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotMy elderly parents signed up with them…
My elderly parents signed up with them to sell their house. Douglas Allen then put it on some strange scheme of equity release. I complained and they apologised and removed it. The house was sold via Lawlors in May. We cancelled the contract with Douglas Allen twice and received confirmation They still published the house despite their wishes. We then got an e mail in early July to say they’d stopped. Today ( 3 months later) my parents got a letter saying ithey needed it be put in writing again. If you have older or vulnerable sellers please do not use this agent.
Fiona · 18 August 2018
Agent replied · 22 October 2024
Dear Ms McCormack Thank you for providing us with your feedback. Please be assured that we have no involvement with any equity release schemes. This property was marketed on a dual pricing plan with Homewise, as initially agreed with your parents, and this has no detriment or effect on the equity in their property. The property was withdrawn from Douglas Allen when the first sale was agreed through another agent however your parents reinstructed the Chigwell office when the sale fell though. When a subsequent sale was agreed, marketing was suspended on request and kept on hold until Chigwell office was informed that completion had taken place. This was in your parent’s best interests as it would have expedited remarketing through Douglas Allen again if the second sale fell through. Please accept our apologies for any confusion caused by the most recent letter your parents received, which was unfortunately sent to them in error and can be disregarded. We hope that the move went smoothly and wish your parents every happiness in their new home. Kind regards Douglas Allen, Customer Relations
★★★★★ 4/5
TrustpilotDouglas Allen did a good job selling…
Douglas Allen did a good job selling our house where previous agents had failed. Having the input from both Douglas Allen offices was particularly beneficial. Aseena was particularly enthusiastic, helpful and polite.
Gemma · 16 August 2018
Agent replied · 22 October 2024
Dear Ms MacQueen,Many thanks for your kind words regarding Douglas Allen for mentioning the help received from Aseena at our Woodford Green office, she will be delighted with your recognition and that she was of such assistance in selling your home.Many thanks for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHighly recommended
Excellent service, highly recommended. Extremely professional. Hasan, Faisal and their team handled our transaction very well. Constant weekly updates. Hasan was a credit to the company. Very warm, friendly and knowledgeable.
Rana · 28 March 2019
Agent replied · 22 October 2024
Dear Rana, I ma pleased that you received the excellent service that we strive to achieve on every occasion, keeping clients informed on a regular basis and ensuring the staff have the knowledge and experience to handle any issues that may occur is the key to helping people have a successful move. I will pass on your thoughts to all involved.I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
TrustpilotI only give them one star ..
I only give them one star ... But i would give them 0 stars ..... The lady who came round my flat gave a very good sales pitch told me my one bed room flat would have an open house and be sold on the monday morning ..... The first open house was canceled , they told me due too hot weather and football .... The second one was all booked in and when i phoned to confirm it , they told me the lady who booked it in was on holiday and she didn't even tell me it had been canceled again ....They didn't even phone me with up dates or anything ....I had them on contract for 6 weeks what a total waste of my time ..... I wouldn't use this company at all this was the basildon branch ......
Natalie · 10 August 2018
Agent replied · 22 October 2024
Thank you for sharing your experience with us and we are sorry to hear that you were disappointed with the service you received on this occasion.When Joelle carried out an appraisal of your property she informed you of a success story in which our Basildon branch had listed a property on a Friday afternoon and our customer had accepted an offer on it the following Monday morning. Whilst this is unusually quick, we would strive to have similar interest and success in selling your property.Joelle recommended an asking price for your property however you understandably wished to test the market by trying a higher price initially. Joelle agreed to this with a view to reducing the price if it did not receive the level of interest that we would expect.It is regrettable that your first open house did not receive the interest expected, which we believe was due to the asking price. Unfortunately the customer who wished to attend cancelled because of the England World Cup football match, which also affected the second open house event scheduled and other property viewings. We apologise sincerely if you were not advised that it would not go ahead. Communication appears to have been regular and effective outside of this issue, however we are sorry for the frustration caused and thank you kindly for your feedback.Customer Relations - Douglas Allen
★★★★★ 5/5
TrustpilotI found the services of Douglas Allen…
I have found the services of Douglas Allen to be extremely professional and reliable since my property first went on the market with them in May. My flat was sold relatively quickly due the expert services they provided and even when the buyers pulled out of the first sale, Douglas Allen responded swiftly and efficiently to ensure the property was marketed and sold once again in no time at all. In particular I would like to acknowledge one of their marketing consultants, Michael Aloto, who was brilliant throughout the whole experience. He was helpful, supportive, understanding and a true professional throughout. All of his hard work into making the sale of the property go so smoothly, especially the second time around will always be appreciated.I would definitely recommend Douglas Allen to anyone wanting to sell their property in the future.Maxine.
Maxine · 9 August 2018
Agent replied · 22 October 2024
Dear Ms Holder-Crichlow,Thank you sincerely for your kind words regarding the sale of your home through our Chadwell Heath office and in particular the help and support you received from Michael there.Michael is a true 'property professional' passionate about customer care, he will be absolutely chuffed he was instrumental in the successful sale of your home.On behalf of Les and his whole team, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotJust wanted to mention the excellent…
Just wanted to mention the excellent service that I have received from Hassan at the Eastham branch. I had come in to the branch and explained my current mortgage is ending. Hassan had advised me to speak to the in house mortgage broker at the branch who may be able to help find better deals for me. I have found Hassan to be very professional only to happy to help in all matters throughout the entire re-mortgage process, a true credit to the company, Highly Recommend.Many Thanks again everyone at branch for all your help, been a pleasure.
Payas · 7 August 2018
Agent replied · 22 October 2024
Dear Payas,Thank you very much for taking the time to post this 5 Star review of Hassan at our East Ham office. Hassan is a true professional and will be delighted his recommendation of speaking to one of our experts was so helpful.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat team at the Epping Branch
Great team at the Epping Branch! Always happy to help, especially Ian who was my main contact. Ian went above and beyond and made my journey easy and stress free! Thank you to all the team at Douglas Allen. Frances Jones
Frances · 30 April 2023
★★★★★ 5/5
TrustpilotAndrew Bilby - Top Notch!
I would like to thank Andrew Bilby of Chadwell Heath, Douglas Allen.His professionalism, patience and persistence in sensitive soul destroying situation, he would not give up.Thank you Andrew ! top notch!
Margery · 19 March 2019
Agent replied · 22 October 2024
Dear Margery, I have passed on your thoughts to Andrew and would like to thank you for your feedback. Not giving up and finding the way we can help our clients is key to really being an effective agent. Andrew as a sales progressor dedicates his time solely to liaising with all parties in the chain to ensure that any issue is resolved as soon as possible. Something that is often missed by many agents.I wish you all the best for the future and would love to help again in the future if we canKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotChallenging Sale.
Dealt with the Barkingside Office to sell my Mother's property as executor of her will. Used the "Best Bids" option and quickly had several offers. Unfortunately the purchaser, who was a cash buyer, caused all sorts of problems to everybody by his continual "stalling" tactics. It was frustrating to us, our solicitor and the agent; until Douglas Allen eventually forced his hand by finding another buyer.Overall, the service was good. I would especially praise Bilal Ahmed who we dealt with. He was very professional and helpful throughout the process.
Dave · 22 July 2018
Agent replied · 22 October 2024
Dear Dave, I am pleased to see that our "Best Offers" process helped secure several offers on your home, although I am really sorry to hear that the buyer was continually using stalling tactics, we always will qualify buyers and carry out the due diligence for each buyer, the one thing you cannot guarantee or check is their desire to proceed to a speedy conclusion although with the years of experience we try to. I am pleased to see that Bilal and the team agreed to re-market the property to find you another buyer. As you say this then motivated the original person to move forward.I will pass on your thanks to Bilal regarding his professional and helpful manner.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
Trustpilot(Barkingside, IG6 2AD)
Probably the most nicest, honest and hard working bunch you'll ever meet. In fact, they are the the most nicest, honest and hard working bunch you'll ever meet!!Purchased my first property from them and they were always just a phone call away to help me through this transaction. They also went above and beyond by going out their way whenever possible and I cannot thank them enough. There are many estate agents on the high street, but there's only one Dougless Allen.
B · 12 July 2018
Agent replied · 22 October 2024
Dear B ahm, At Douglas Allen we fully appreciate that being honest and hardworking whilst going above and beyond what is expected is exactly our aim. As you say we are looking to help you from the first time we speak right through until you collect your keys, even after where required. We always look to not only deliver what is expected but to as you say "Go above and beyond".Thank you for using Douglas Allen and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotMoving home was a big decision for us…
Moving home was a big decision for us but we wanted to be near our daughter, we met with several agents and then Jess came to see us and informed us of there Best Offers selling process. we opted for this and received 7 offers and achieved £10000 over the asking price which was £20000 what the other agents said. The whole team were great, James managed to negotiate our sale and with him and Jess by our sides it was no where near as stressful as we thought it would be.
Mr · 29 June 2018
Agent replied · 22 October 2024
Dear Mr Lewis,Thank you for taking the time to post your 5 star review regarding Jess, James and the team in the Chingford Office. I was pleased to see that you opted to use the BEST OFFERS for of our marketing which is the best way to achieve the best possible price for your home. It just shows that if you fully expose your home to all the major websites along with our marketing over a set period what can be achieved ! £10,000 over your price is fantastic . I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service from Douglas Allen - East Ham office
My search as a first time buyer for a 1 bedroom apartment in East Ham and surrounding areas commenced in May 2017. As there were a few properties of interest advertised by Douglas Allen - East Ham Office, I visited their office several times and viewed several properties in my areas of interest. During several my visits I received a very cordial, friendly and efficient customer service from 3 staff members namely, Hasan Anwar, Natasha Facer and Maureen Grey. They also introduced me to the most brilliant, capable & friendly Mortgage Advisor named Faisal Noor of Mortgage Matters. I also received valuable advice and guidance from them during a long and tenuous search property search during which 2 properties I had 2 offers accepted which fell through due to sellers withdrawing at the 11th hour due to various reasons. I have finally been able to purchase a property at my third attempt!I will have no hesitation in recommending Douglas Allen - East Ham Office and in particular the 3 said staff members to any prospective property purchaser. I would also like to record my personal appreciation and thanks to the 3 named persons for the very personalised service I received from them which I felt went beyond their call of duty.
G · 23 June 2018
Agent replied · 22 October 2024
Dear G N Perera,Thank you for taking the time to add your feedback of our office at East Ham and the sales team and Mortgage advisor. Being friendly and helpful as long as being able to offer the best advice is always our key aim. Also your feedback on Faisal Noor and the brilliant advice he has offered you. We always understand that helping someone find their Dream Home and then working with them until they finally move in is key to being a successful agent. I am sorry to hear that you had been let down by some owners but I am so pleased like our team that you got there in the end.All the best for the future and we all look forward to helping you again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotFirst house purchase...
We've just completed our first house purchase and would like to thank Douglas Allen for their assistance during the process. They had a wide range of properties available for us to view, and showed real interest in finding a property which suited our requirements. The prices they were advertising were also fair and they weren't aggressive or pushy in their sales techniques, which can't be said for many of the other agents we spoke to around the same time!Trish and Sarah, thanks so much for your help lining up properties for us to view and for helping us to find our new house! Tanya, your work pushing our house sale through was invaluable and we have no doubt that it was down to you that we were able to complete before our rental contract finished. Douglas Allen additionally connected us with Mortgage Matters and Move with Us, both of whom made the buying process so much easier and less stressful.
Grace · 17 June 2018
Agent replied · 22 October 2024
Dear Grace & Tim,Many thanks for taking the time and trouble to post this review and mentioning Trisha, Sarah and Tanya is such positive terms. I am glad to hear also that the help you received from our recommendations regarding financing your purchase and with Conveyancers too also contributed towards a smooth move.On behalf of us all I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHouse marketing - IG6
I would highly recommend the Barkingside team for their professional service in marketing our property. We carried out analysis of three Estate agents two of which were high-street trading and one online before we entrusted the sale of our property to Douglas Allen. Their initial presentation, knowledge and experience team of agents provided an abundance of local sales knowledge and support throughout the selling process. In essence having had in excess of fifty viewings we achieved the sale at the price expected within three weeks of marketing which involved extraordinary effort from all of the Douglas Allen team.Not the first time I have used Douglas Allen, we were impressed with the service the first time we used them twenty eight years ago and they still lead the field............amazingOur Thanks to BiIal, Kailesh, Micheal & Amer Good Job guys !
John · 9 May 2018
Agent replied · 22 October 2024
Dear John, Thank you for coming back to Douglas Allen and your kind comments about the service levels and experience you received. We fully understand that having local knowledge and industry experience is the key to helping our clients not only make their dream move but also achieve the best possible price.By offering the full marketing package and having an enthusiastic and driven sales team will always help achieve a larger number of viewings therefore ensuring you have the best choice of buyer.I would like to wish you the best for the future and look forward to helping you again at some time.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFantastic service at the Walthamstow branch
We tried to sell our flat with an online agent, this fell through and so we went to Douglas Allen Walthamstow. Maria case round to see us on a Saturday, she extended her working day to make this convenient for us. She advised us of the right price, explained all the paperwork clearly and had viewings booked in within a few days. She had found us a buyer within two weeks. She then found us a perfect house to purchase and our offer has been accepted! We are now working with the team at the Walthamstow branch to make sure this all goes smoothly. Everyone has been super helpful including Ben and Andy. THANKYOU!
Annie · 3 May 2018
Agent replied · 22 October 2024
Dear Annie,Thank you so much for your detailed review regarding your experience with an online agent and then Douglas Allen.When you are in a more challenging market you need a team of REAL estate agents working for you and not just the internet to help you get your property sold.It was great to see that they also helped you find your next home. I hope it all runs smoothly for you and so you can start to make some new memories .Thanks againRob wadeAssociate Operation Director
★★★★★ 5/5
TrustpilotGreat experience
Great experience, Our sales advisor Dale was very helpful in regards to any questions we had about the property, process and continues to help us in our search for our home.
Shauna · 15 January 2019
Agent replied · 22 October 2024
Dear Shauna,Thank you for talking the time to post your 5 star review regarding Dale at the Brentwood office.Dale prides himself on delivering a premium service when helping people finding their dream home.I hope you find your property soon.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotSelling our house through Douglas Allen…
Selling our house through Douglas Allen (Chingford)has run really smoothly from the moment Jess walked into our house and fully explained everything to us we opted for a 6 week sealed bids process to which Caitlin and Jake showed the viewings around on open days making it stress free for us as we had days out as a family. The day soon come round to open our sealed bids and that evening we celebrated our offer to which we were majorly happy with,everything has been quite exiting!The team at Douglas Allen are all really approachable and understand the importance of communication and are always happy to reassure or give helpful advice on the other end of the phone, James has a brilliant team and this stems from himself demonstrating how he wants things put into practice. Thank you all for all your work so far and here's to the future!
Rob · 7 April 2018
Agent replied · 22 October 2024
Dear Rob And Lisa,Thank you for taking the time to write your detailed 5 star review regarding Jess, Kaitlin and Jake in the Chingford branch.I see that you used the Best Offers approach when it came to marketing your home . I know what you mean, it is exciting when you get the bids come in and you wait with anticipation as you open them one by one.It takes a lot of the pressures away and also gives you a choice of buyer.Good luck in your new home.Rob WadeAssociate Operations Dierector
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