N & N Properties reviews

★★★★★ 1/5

Google

Very disappointed with the service from this estate agency. The experience was frustrating from start to finish. There was a serious lack of communication throughout, and I was repeatedly told to wait for an email for updates about a property, only to find out it had already been let. I waited a few days for the email, which shows they do not care about their potential clients. John, in particular, came across as rude and unhelpful, as if he didn’t enjoy his job or care about providing decent service. The whole process felt like a waste of time and effort. Would not recommend based on my experience.

C · 17 May 2025

★★★★★ 1/5

Google

Had I seen the existing reviews beforehand, I would not have proceeded with this agency. To provide context, one tenant has already moved out, stating she wanted “better living conditions.” Another tenant left after experiencing unresolved issues with the landlord. Those of us who remain have submitted repair requests over several months; most have either been ignored or repeatedly redirected as “the landlord’s responsibility,” despite the agency being our designated point of contact for maintenance. The living conditions throughout my tenancy have been consistently poor. Room temperatures regularly fall between 10, 14°C unless expensive electric heaters are used. Several windows are damaged and allow cold air to enter. One cooker has not been functioning properly, resulting in multiple tenants having to share limited cooking facilities. A damp wall, which appeared to be penetrating damp, was “repaired” by simply painting over it. There are also ongoing issues with extractor fans, smoke alarms beeping 24/7, condensation, and persistently high humidity in individual rooms. Based on my understanding of UK housing regulations, many of these issues appear to fall below basic HMO standards. Licensed HMOs are expected to provide adequate heating, safe and sufficient cooking facilities, effective ventilation, and to be free from damp and related hazards. In my view, the conditions in this property may not meet those requirements. It is concerning that an agency is able to operate under such circumstances. In addition, the indoor environment has had a noticeable impact on occupants’ health. Multiple tenants experience ongoing fatigue, respiratory issues, sneezing, and general discomfort. This is unsurprising given the unresolved damp and mould concerns and consistently high CO₂ levels (often measured at 1300, 1400 ppm), which indicate inadequate ventilation. In my experience, neither the landlord nor the agency has taken meaningful responsibility for addressing these ongoing issues. As tenants, we pay the agency and reasonably expect maintenance concerns to be handled promptly, professionally, and with proper follow-up. While the agency is very responsive when securing payments and contractual details, communication becomes extremely limited once tenants move in. Based on my experience, I would strongly advise others to avoid this agency. Should any tenant’s health be adversely affected due to ongoing negligence, those responsible should expect to be held accountable.

Ray · 18 December 2025

★★★★★ 1/5

Google

Careful. They made you sign a tenancy agreement but guess what i have seen so far around ... some live in landlords putting the water,electricity bills or any in their name whilst there are 5 more people sharing the house and that person was even more outside than the others. N and N properties didn't do anything to protect the tenant. The live in landlord went behind the tenant's back and use their identity. Now ,that jas affect their bank credit record for the next few years . 1 person can not be paying for everyone else in the house( 5 live in people )especially if they are out working whilst the others of them are in all day . Usurpation identity from n and n properties or their live in landlords . N and N hasnt helped out at all.

Vanou · 9 December 2025

★★★★★ 1/5

Google

Avoid the guy Kas! He is liar, a cheater worst experience ever! For a long time he was the only one I was able to contact from this company and I didn't know why I can't negotiate with them. In the other hand be careful maybe they will take you into a property full of addicts and other useless people who are living on benefits. That was my case, and the main reason I wanted to leave the property. It took me 4 months to be able to do that. Communication wise they don't care about you until you got agressive. They just want high monthly income for nothing and it shows. Avoid writing e-mails, they barely respond at all. Otherwise this is a typical property of theirs:

Norbert · 23 October 2023

★★★★★ 1/5

Google

I'm not one to leave a review but I absolutely had to. This is the worst experience I've ever had with an Estate agent. They prey on desperate people in desperate situations and they treat you with disrespect. I was dealing with Luay who was so so rude and unprofessional. First of all he made me wait outside from 11am until 7pm for a viewing with poor communication as to when the viewing would take place, and in the end he didn't even turn up, I viewed an empty house which the old lady downstairs had to open the flat for and he facetimed me. All while being rude to me on the phone. They sent me a contract and after a week of poor communication from the whole team they have cancelled it and all I needed to sign it was proof they owned the property or have a right to rent it out, a gas certificate and some basic information for some basic checks before I sign the contract. Their excuse is we will send those documents to you AFTER you sign a LEGALY BIDING contract. Ha what utter nonsense! DONT GO NEAR THE

J · 7 June 2025

★★★★★ 5/5

Google

Highly recommend this agency as they go the extra mile to make sure things are sorted and I’d recommend Solomon who’s helped me over my time with the agency.

Corleone · 10 July 2025

★★★★★ 1/5

Google

That's funny I spoke to Patrick on Friday and he said the safety documents only needed to be sent to Basildon council and everything else was ok and I said does that mean we have it and he said yes and your lot never sent the emails with the documents so you need to pull him in your office and ask him why he said we have the property we have been messed about I even spoke to him today and never said the property had been let

Will · 23 October 2022

★★★★★ 5/5

Google

I was lucky to have my Property Manager, Solomon Eriemo - without doubt the best lettings agent out there and a shining star at the N & N Properties. He is brilliant and nothing is ever too much trouble for him. The flat was not an easy let - with maintenance and existing tenancy troubles, but Solomon was thoroughly professional throughout the process, knowledgeable and patient. The communication has been excellent - he always got back to me at any time during the day and night - how rare is that; also eagerly chased third party contractors and always got things done. He really impressed me with his law and property knowledge, always there to give good advice. Solomon's knowledge and care made me confident that things are done properly, cannot rate him high enough.

P · 23 October 2022

★★★★★ 5/5

Google

Nana was exceptional in the service he and his company provided to find me a property that suited my needs! He and his company provided the upmost professionalism from start to finish! I would highly recommend this company and also Nana’s Service to anyone! Kelvin Norrie

KELVIN · 24 July 2024

★★★★★ 1/5

Google

A Horrific Experience If I could give N & N Properties zero stars, I absolutely would. Dealing with them has been the most distressing and unprofessional experience I’ve ever had with a property agency. Here’s why: On 17th December, we contacted N & N Properties about Mills Studio Flat 9 and scheduled a viewing for the next day, 18th December. During the viewing, we were assured we could move in by 30th December if we reserved the property and made the required payments, which we promptly did. However, this turned out to be a nightmare filled with empty promises, lies, and a complete lack of professionalism. Unprofessionalism and Lack of Accountability Despite repeated follow-ups through calls and emails, the staff provided conflicting and inconsistent information. One person blamed landlord insurance issues, while another cited reference delays for the move-in postponement. Finally, a representative named Tyris informed us the move-in date would be pushed back to 5th January, without any explanation for the continued delays. We repeatedly informed them about our notice period with our current landlord and the urgent need for updates to avoid complications. Despite this, their communication was abysmal. Their lack of accountability forced us to vacate our previous property and stay in a hotel, causing significant financial and emotional stress. False Promises and Rudeness One staff member, Monica, initially assured us that their agency had 45 properties and if Mills Studio Flat 9 wasn’t ready, we’d be accommodated elsewhere to avoid being left homeless. Later, she shockingly backtracked, calling it her personal opinion and not an official promise. Why would a professional agency give personal opinions instead of concrete solutions during such a critical matter? Monica also had the audacity to blame us, claiming we should have started searching for a property three months in advance. This is completely unacceptable and unprofessional. To highlight the irony, after canceling our agreement with N & N Properties, we contacted another agency named "JONATHAN HUNT" and they handed over the keys to the "same flat" in the "same building" within 4 days. That’s what true professionalism looks like, something N & N Properties clearly lacks. Emotional and Financial Damage The lack of communication, constant delays, and false assurances caused immense stress. We had to pay for a hotel and deal with the anxiety of being left without a home due to their utter incompetence. Their behavior was not only unprofessional but also heartless, as they left us stranded without any accountability. Avoid N & N Properties at all costs. They are unprofessional, unreliable, and lack basic accountability. Their staff is rude, inconsistent, and quick to make false promises they cannot keep. Do not trust them with your time, money, or peace of mind. There are far better agencies out there who will treat you with the respect and professionalism you deserve. Save yourself the trouble and look elsewhere.

Shigala · 19 January 2025

★★★★★ 5/5

Google

I would like to thank's personally Nicole Barrett for her great service as she was brilliant .She helped me directly with my new accommodation,and the procedure was smooth and quick she did everything faster than I was expected .She gave all the help I was looking for and she is there if I need anything in the future .Thank you Nicole and N&N Properties for my new accommodationumber! !!

Anna · 23 October 2022

★★★★★ 5/5

Google

Had a fantastic experience today. Had a viewing which was run very smoothly and was relaxed. I went to the office and Nana was extremely helpful, helped me get everything uploaded and signed, very quick to respond and very professional! He was also patient with me as I'm neurodivergent and assisted me at my request when I needed it!

Kami · 28 October 2024

★★★★★ 1/5

Google

I am compelled to write this review to warn others about my dreadful experience with N&N Properties. This letting agency exhibits a complete lack of professionalism and communication, creating constant stress for tenants. Here are the major issues I’ve encountered: First of all, miscommunication and inconsistency. The agency consistently provides different information to tenants and landlords, leading to confusion and misunderstandings. It's nearly impossible to get a straight answer. Secondly, lack of response. Trying to get a hold of someone at the agency is a nightmare. Emails and calls often go unanswered, and when I do get a response, it's usually late and unhelpful. Moreover, unfulfilled maintenance requests. I've reported several important issues with my rental property, and nothing has been fixed. Even when appointments are scheduled, nobody shows up, and I'm left waiting with no explanation which is a waste of time as I was in need to cancel my work day or other plans. Furthermore, sending faulty legal notices. I received a letter threatening court action for moving out when my contract wasn’t even finished and payments were completed, which turned out to be sent by some kind of mistake. This kind of careless error is unacceptable and caused me significant stress. As well, as failure to provide essential documents. Despite requesting them multiple times, the agency has failed to provide important documents that I should have received as part of the rental agreement. Overall, financial miscounts and errors. The only time I get prompt communication from this agency is when they believe there's a financial issue, usually due to their own miscounting. This focus on money over tenant well-being is disheartening. Given these issues, I urge others to avoid this agency at all costs. The lack of professionalism, disregard for tenants' needs, and frequent miscommunication make this agency one of the worst I have ever dealt with. There are better, more reliable agencies out there. Choose one of those and save yourself the headache.

Aleksandra · 25 April 2024

★★★★★ 5/5

Google

Great team @ N&N, especially Nathan, Ashton & Josh - very professional - happy to recommend to others. Im shocked seeing some of the negative reviews they have been given, dont know if its some of their competition trying to bring them down, but thats disgusting, or perhaps it was bad luck - anyway, we can only talk for ourselves and we have always had a good experience!

Mohammed · 24 October 2019

★★★★★ 1/5

Google

I live next door to a property managed by this company. They never come round to inspect the property. Rubbish piles up in the gardens. The fence fell down two years ago and has not been replaced. If this is how they look after properties then it's not a great sign.

Nicky · 11 May 2025

★★★★★ 5/5

Google

Rented a property from N&N Properties recently and have had a good experience so far. Everything was handled professionally and service/repair requests are answered promptly. Also, special thanks to brother Kas for his assistance.

Bishr · 23 October 2023

★★★★★ 5/5

Google

Exceptional service 👍 Even though I couldn’t get the property due to my lack of required documents, however, their level of assistance and service is second to none. Brother Kas thanks a ton for your kind help. Also thanks to Joan for your kind help. Regards

Munna · 23 October 2022

★★★★★ 5/5

Google

Nathan and his team have been very professioanl and helpful right through our tenancy. After moving to London, we found the process of renting a nightmare. Nathan changed all that and with their honest approach made it very easy and stress free for us. Always quick to respond, I would highly recomend them.

Pete · 24 October 2019

★★★★★ 5/5

Google

Excellent Service at N&N Properties. The Staff are amazing and supportive. They take note of Tenant requests and make all efforts and Adjustments to satisfy their Tenants. Top Team at N&N. I recommend this Service.

LA · 10 June 2025

★★★★★ 5/5

Google

The best. Everything was great, from the flat to the service. Thank you to Solomon for making the process fast and reliable and to the N&N team for making my rent possible! 100% recommended :D!

Miguel · 23 October 2022

★★★★★ 5/5

Google

N&N properties manage my property they are excellent I would give them 7 stars Nathan is very professional, understanding, very helpful and always very prompt with payments he has skills and temperament to deal with difficult tenants I would definitely recommend him to prospective Landlords and tenants

Ahmed · 24 October 2019

★★★★★ 1/5

Google

Office is being refurbished, it’s impossible to get to anyone through the phone and they don’t reply to messages or emails. Safe to say I’ll avoid this company in the future.

M · 23 October 2022

★★★★★ 1/5

Google

Very unprofessional services, called them so many times & each time they told me that we will send the confirmation of the viewings but haven't received anything, my friend's whole day just wasted due to their bad service...& on the top of that i have attached proof (screenshot) for your vague reply, now don't tell me its not your number otherwise i have to attach my mail screenshot as well which you haven't repliedNegativeProfessionalism

Shalin · 23 October 2022

★★★★★ 5/5

Google

I have used the service of N&N property to my highly satisfaction - responsive agency - professional from start to finish and good communication with keen aptitude to help. Definitely recommand N&N property especially Nathan is the best.

Grace · 23 October 2020