Trusted Agent profile · Enfield
★★★★★
1,975 reviews across 3 platforms
21 The Green, Winchmore Hill, London, N21 3NL, Enfield, N21 3NL
Martyn Gerrard Winchmore Hill's office in Enfield, at 21 The Green, is rated 4.8 out of 5 across 1,975 reviews on three platforms, including 86 Google reviews rated 4.4.
86
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,888
Reviews on Trustpilot
Business-wide
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotZoe Sophocles from Martyn Gerrard…
Zoe Sophocles from Martyn Gerrard renewal team has been very supportive. I give her 10 out of 10. I thoroughly recommend her. Thank you, Zoe.
Hi Maria, thank you for leaving such a lovely review of our Tenancy Renewal Team.
4/5
TrustpilotFriendly and Professional letting agency
Overall Martyn Gerrard during the process provided a very friendly and professional service throughout. The agent called Fatmir was the main agent I have dealt with. He was very helpful and helped the process to be as smooth as possible. Any questions I had were dealt with efficiently.
5/5
TrustpilotUmit does the company proud
Selling a home is not a fun experience but Umit at Martyn Gerrard did a really great job. They’re not the cheapest agents but they were highly recommended to me and true to that commendation I found Umit to be fully committed to the sale, even though it was a small property that might not net them so much commission. Thoroughly recommend!
5/5
TrustpilotAnthony is great and would recommend…
Anthony is great and would recommend him to friends and family. He is very professional and easy to talk to. Good at what he does
5/5
TrustpilotSophie at MG is the best
We had been searching for a place to live for a while and had met many agents from different agencies. When we met with Sophie she came across as very knowledgeable about the properties she was showing us around she was thorough and very helpful. She got to know us as a family and understood what we were after. It has been a pleasure meeting you Sophie thank you for all your help!
5/5
TrustpilotMany thanks to Oliver who kindly showed…
Many thanks to Oliver who kindly showed me around a property on the weekend. Very knowledgeable, great communication and he was on time to meet with me.
5/5
TrustpilotMartyn Gerrard a landlords eye-view
I am a landlord and Martyn Gerrard manage my N8 property and have been doing so for that part 3 years. Their service throughout this period has been excellent. In all my dealings with the staff they have been helpful and professional and shown an equally high level of service to my tenants
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We look forward to working with you in the future.
5/5
TrustpilotReliable and helpful
I have always found this company to be reliable and helpful when renewing my rental property. They are always prompt with dealing with lettings and with payments.
Hi Jill, thank you for your 5 star review, we are very pleased that our Renewal Team and Lettings Team have provided you with a good, long term sevice.
5/5
TrustpilotStewart and his team at the Whetstone…
Stewart and his team at the Whetstone branch have been great from start to finish. Nothing was too much bother for them and I was so impressed with how quickly they found me a buyer! They really went above and beyond in helping me sell my house and purchase my dream home!
5/5
TrustpilotVery good
Just rented a flat with East Finchley branch . Sergio was such a great help, polite and professional ! Thank you
Hi Jess, Many thanks on your positive feedback, our customer service is our utmost priority so this is great to hear! We hope that you are enjoying your new home.-MG
5/5
TrustpilotI have been in contact with Steffi…
I have been in contact with Steffi Kampoli for my property search and can honestly say she has been fantastic! I haven't unfortunately found a property just yet, but she has been super helpful and attentive with my search. I couldn't recommend her more, thank you Steffi :)
5/5
TrustpilotThanks to Sophie and Matt at Martyn…
Thanks to Sophie and Matt at Martyn Gerrard for supporting us as first time buyers. Sophie kept us updated and explained everything to us that our solicitor was unable to communicate clearly to us.
5/5
TrustpilotSophie Wilkins
Sophie was great. Very professional and knowledgeable and made the whole experience easy. She helped me get the property I wanted at the price I wanted. Excellent
1/5
TrustpilotA complete disaster of a property management service
A complete disaster of a property management service. Long running issues where they have allowed the contractor to charge 4 separate call-out charges only to conclude that it’s a different problem altogether. No verification of problem with tenants or site visits. Escalations to management routinely ignored. Either a shoddy contractor, shoddy management or both. Or worse, collusion with contractor to maximise call out charges. No longer happy to pay a premium price for a sub standard service. AVOID if you are a landlord.
4/5
TrustpilotGreat service from the team
Great service from the team, in particular Adriano, Matt and Sophie. Kept well informed and very professional. Adriano, thanks for your regular insights into the market and your openness and honesty at all times.
5/5
TrustpilotGood communication
We recently bought a property though Martyn Gerrard and are delighted with the property and the efficient service that they provided. Communication was excellent and the purchase proceeded smoothly. We also bought our first home with them 10 years ago and we were equally happy. Thank you Arzu and Craig.
4/5
TrustpilotOliver was super helpful and keen to…
Oliver was super helpful and keen to find properties to fit my needs! Really helpful and informative company
5/5
TrustpilotI can't thank Zoe Sophocles enough for…
I can't thank Zoe Sophocles enough for her help with my tenancy renewal. It took a really long time to finalise and she was patient and supportive throughout. Delighted that I get to stay in the home I love, all thanks to Zoe!
5/5
TrustpilotOliver was very professional when…
Oliver was very professional when dealing with my property enquiries. He responded quickly and was happy to answer any questions.
5/5
TrustpilotAdam - was great
Adam, was extremely helpful, friendly, knowledgeable and have maintained a great level of communication. I truly recommend Adam and Martyn Gerrard.
5/5
Trustpilotit’s been great working with David
it’s been great working with David, David and Daniel, they have been very quick and professional with getting my home under offer, couldn’t recommend them more!
5/5
TrustpilotBest and most helpful letting agent in the area
My review is for Daniel H, just wanted to say a big thank you for organising the flat for my daughter so well. We have dealt with many letting agents over the last few weeks and have to say you were hands down the best in the area ! Plus you don't lie like others.... truly genuine people.So big thanks for me :)
5/5
TrustpilotYou guys rock
You guys rock. From the most friendly and welcoming viewing back Shuhan and a very good follow up to check in. Then whoaaa over to Jatin to progress the purchase. If I was to describe Jatin in a word it’s ‘tenacious’. He was on the case more than me (and I’m an on the case person). His communication and guidance is endless. Giving advice on what I need to do and he chases - everybody. A ten out of ten for ‘getting the job done’ Jatin.
2/5
TrustpilotAn average, sometimes stressful experience
Honestly, they were OK... They sold our house for us but seemed very disorganised. We worked with three different agents with no explanation as to what had happened to the previous two. At one point things became critical when our buyers' mortgage expired without anyone apparently noticing, causing stress and threatening our chain. I wouldn't say they were bad, but the service we received was average verging at times on poor, which made me wonder why we were paying them a higher commission compared to other agents. Fairly disappointing expereince, all in all. Probably won't use them again in future.
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