Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMoved in just about a week ago and have…
Moved in just about a week ago and have had boiler problems since the beginning. Agent was sharp and unhelpful on the FIRST DAY and said we would be charged if someone came out and the boiler was fine. They sent us a link to a manual and that was it. We've been without hot water for days now and I have to chase the property manager each and every time we need to know something including when the plumber is coming and what they're doing. This was over the coldest days of the year so far! Ridiculous...
VP · 10 February 2021
★★★★★ 5/5
TrustpilotUmit has been great in keeping me…
Umit has been great in keeping me updated in finding me a buyer. He is always super cheerful and happy to give me his time to fully explain what is going on.
Mrs · 6 April 2023
Agent replied · 25 October 2024
Dear Mrs Pakan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
TrustpilotSteffi Kampoli, great job!
We rented a house through Steffi Kampoli @ Martyn Gerrard Crouch End recently and she was excellent. She did a fantastic job and I would high recommend her expertise. Thanks Steffi 🙏
Oliver · 4 April 2023
Agent replied · 25 October 2024
Dear Oliver, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
TrustpilotAdriano was a pleasure to deal with
Adriano was a pleasure to deal with. Nothing was too much for him and his customer care sets him apart from even the better agents I’ve dealt with in the past.Highly recommend!
Alexei · 30 March 2023
Agent replied · 25 October 2024
Dear Alexei, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.Our Southgate office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotNadia has been really helpful
Nadia has been really helpful - setting up a WhatsApp group made the process of setting up our tenancy much easier, and we could ask questions much more easily than on email!
Sandy · 29 March 2023
Agent replied · 25 October 2024
Dear Sandy, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.Our Kentish Town office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotDeclan was fantastic to deal with
Declan was fantastic to deal with. He achieved an offer we were happy with one our home. Although he didn’t find us a home, he remained helpful and professional throughout the process and managed our sale to the point of exchange; he was always contactable. Huge thank you once again. Alex
Alex · 18 February 2024
★★★★★ 5/5
TrustpilotMet my expectations of professionalism
I was looking for a professional and helpful agent to sell my property and am pleased I chose Martyn Gerrard. It’s not been the easiest housing market conditions but throughout the process I was pleased with the high level of effort and energy that Raphael and team put in. I would highly recommend them to anyone else who is looking to sell their property in this challenging time.
Angela · 26 October 2022
★★★★★ 1/5
TrustpilotWe put our house in whetstone on the…
We put our house in whetstone on the market last year. After getting a few valuations i was thinking about using martyn gerrard however the agent did not like the price i was lookibg for and basically ghosted me... This was a real shame as i have dealt with this agent before (when phillip thompson worked in finchley central) they should not act like this. Disappointing as i think they have gone down hill since the old man had died
Rachel · 10 March 2023
Agent replied · 25 October 2024
Dear Rachel. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. If you would like to take this further, please contact us at ho@martyngerrard.co.uk and we would be happy to assist.
★★★★★ 5/5
TrustpilotWe recently put our house for sale with…
We recently put our house for sale with Martin Gerard, Crouch End. We found the manager, Dario a pleasant guy, easy to communicate with and professional. In the office we mostly dealt with Treon , who was polite and always did what he said he would do. We have no complaints at all about Dario and the team, they got on with marketing and trying to sell our house for us.However where they really excelled was when, due to a genuine misunderstanding we agreed to sell our house to a private buyer even though we were, strictly speaking still under contract with them. This buyer came via a close friend ( and not through their marketing), a fact we were able to verify.However Dario and his director could have made things very difficult for us and probably would have been within their rights to ask for some money for all the work they had done during the 6 weeks it was for sale. Instead they were understanding of the predicament we found ourselves in and allowed us to carry on with our private sale, with no charge and with their blessing! We thought that was very decent of them!From our experiences we would highly recommend Martin Gerard.
Geraldine · 1 November 2020
★★★★★ 5/5
TrustpilotAnnie was absolutely brilliant
Annie was absolutely brilliant. She went above and beyond and spent time giving us regular updates and helping mediate any issues with a happy and cheerful attitude. She was brilliant with listing and great showing people around our property. Every time I started to wonder what was happening she would call or message without me ever having to be in touch or remind her of anything.
Mairi · 29 December 2022
★★★★★ 5/5
GoogleThank you Andreas at Martyn Gerrard Southgate Branch for his dedication and being proactive through out our journey on buying a family home from them. Andreas has been extremely helpful and it was never too much to ask for their assistance on any matters over the whole process. Their service has been outstanding even after the sale.
Thanks again for all the support and I have no doubt in recommending Martyn Gerrard/ Andreas and Raj's team at their Southgate branch to anyone who wish to purchase a home in the area.
AHY · 26 October 2020
★★★★★ 5/5
TrustpilotMr Erhan was very cooperative and…
Mr Erhan was very cooperative and helped us to get our contract done for the flat we rented .hope to see such experience in future in the further steps of renting the flat
Pallabi · 25 January 2023
Agent replied · 25 October 2024
Dear Pallabi. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotBrilliant service!
Couldn’t have asked for a better service! This is my first time properly renting a flat, and I was welcomed with a friendly, flexible & attentive service from Erhan, who made sure to keep in consistent contact with me throughout the process, providing every update he could. Erhan is a 100% genuine, helpful agent who made me feel very comfortable; I couldn’t recommend him more :)
Emily · 20 December 2022
★★★★★ 5/5
TrustpilotPaul and Ram were very helpful.
Aranya · 1 October 2024
Agent replied · 25 October 2024
Hi Aranya, thank you for the happy review.
★★★★★ 5/5
TrustpilotDaniel was incredibly helpful and…
Daniel was incredibly helpful and brilliant to work with. He had great knowledge of the local area and we wouldn't hesitate to work with him again or recommend him to others.
Ashley · 28 March 2023
Agent replied · 25 October 2024
Dear Ashley, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotHighly recommend Nadia
During my recent property search I mainly interacted with Nadia and can only speak highly of her communication skills throughout the process. Nadia's attention to detail meant that I was in good hands all along. It was easy exchanging with Nadia whether it was by email, phone or text which I appreciate. Nadia went above and beyond to help. I would definitely recommend Nadia if you're looking for a quality property.
SW · 20 May 2022
★★★★★ 5/5
TrustpilotErhan is a great communicator…
Erhan has been great with keeping me up to date with my property search. The search goes on but I know Erhan will keep me informed with any new properties.
Ferizaj · 25 April 2023
Agent replied · 25 October 2024
Dear Ferizaj, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMy partner and I had a great experience…
My partner and I had a great experience with Martyn Gerrard and especially Yasemin Yilmaz. She answered any questions we had promptly and made the process of finding a property, putting in an offer and everything after that very smooth. We would definitely recommend her as an estate agent.
Khadisha · 13 March 2024
★★★★★ 5/5
TrustpilotZoe Sophocles has been great during our…
Zoe Sophocles has been great during our change of tenant process. She made the process very smooth and quick and I really appreciate her help on this.
Karolina · 20 July 2023
Agent replied · 25 October 2024
Dear Karolina, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotErhan was great with us
Erhan was great with us, he was professional, polite and very knowledgeable, he guided us through all the stages and calmed our nerves and fears, massive respect, thank you.
Pany · 23 May 2023
Agent replied · 25 October 2024
Dear Pany, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotViewing properties in Mill Hill East
Jay went above and beyond to help make my viewing experience informative and enjoyable. He was well-read on the properties and clearly can form good relationships with sellers and buyers alike.
Frank · 23 March 2023
Agent replied · 25 October 2024
Dear Frank, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Mill Hill office wishes you the best of luck and looks forward to working with you again in the future
★★★★★ 1/5
TrustpilotRude agents..
Rude agents..The person I spoke with had an attitude from the second we began speaking. The advertisement on the platforms stated a full property cost but then individual rooms cost which made the advert seem like there were looking for one or two people. To which I was told I was a liar, I had also asked that they inform me when they intended to call as I have many meetings, but this was completely ignored and I had to hold a meeting for this call as i didn't know the number and was concerned it was something urgent. don't appreciate the conduct of the estate agent, It is very difficult to get properties right now. Potential tenants need some sympathy while we are struggling to find someone where not rudeness
Jack · 17 February 2023
Agent replied · 25 October 2024
Hi Jack, I was sorry to read this and would like to investigate this for you. Please email HO@martyngerrard.co.uk with your details so that we can contact you. We don't normally advertise individual room costs, so would be keen to understand where we can see this advert and correct any possible mistakes. I also agree that everyone deserves to be treated with respect, not least due to the challenges tenants are facing right now.
★★★★★ 5/5
TrustpilotHighly recommended! Thank you Sophie!
Thank you so much Sophie! She was brilliant. We were first time London renters and she was supportive all the way. We've were having such awful experiences with other letting agents - so when I spoke to Sophie it was a breathe of fresh air to have someone so helpful. She was responsive with her communication and patient with finding answers to our questions. Highly recommended.
M · 9 December 2022
★★★★★ 5/5
TrustpilotProperty buying
I am in the process of buying a property with Martyn Gerrard ,MillHill Branch. Jay has been exceptionally helpful, supportive and professional throughout the journey. A big thank you
Abraham · 19 May 2023
Agent replied · 25 October 2024
Dear Abraham, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Mill Hill office wishes you the best of luck and looks forward to working with you again in the future.
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