Trusted Agent profile · Enfield
★★★★★
2,014 reviews across 4 platforms
85 Chase Side, Southgate, London, N14 5BU, Enfield, N14 5BU
Martyn Gerrard's office in Enfield, at 85 Chase Side, is rated 4.8 out of 5 across 2,014 reviews on four platforms, including 131 Google reviews rated 4.8.
131
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
22
Reviews on Yell
This office
1,860
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Martyn Gerrard Southgate Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy, quick and effortless
We moved into a property in Woodside Park where we used the estate agents Martin Gerrard. Throughout the move we were guided through each step by Kevin who was excellent in making sure our needs were met. The communication was excellent and we found the move very easy with little to know stress. I would like to use this review to personally thank Kevin and the team at Martin Gerrard for a stress free move. Thanks James and Lucca
5/5
TrustpilotWe used MG Whetstone for the sale of…
We used MG Whetstone for the sale of our flat and purchase of our new house. James, Declan and Stewart were tremendous from the very start to finish of the process. Always available over the phone, very courteous, professional and most importantly, extremely patient with my many many questions and queries.Would recommend them to family and friends!
5/5
TrustpilotJust purchased our first house through…
Just purchased our first house through Martyn Gerrard at the Southgate office. Chloe was an absolute superstar throughout the whole process. She was very knowledgeable and extremely professional from start to finish. Will highly recommend to our friends. Thank you Chloe.
Dear Ann. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Southgate office wishes you the best of luck and looks forward to working with you again in the future
5/5
TrustpilotGreat experience with Shuhan Ali at MG
Had a great viewing last weekend with Shuhan Ali at Martyn Gerrard. Shuhan was super kind and helpful, showing us every aspect of the property, explaining all the details, and even had all the extra info handy, such as exact service costs, ground rents, as well details on the leasehold agreement re: extensions, etc. He even had helpful suggestions on how the some aspects of the interior could be tweaked to suit our specific needs and concerns. He's also been great at following up and sharing new ideas. Overall, great experience, and highly recommended!
5/5
TrustpilotGood honest team in both sales and lettings
I have been using Martyn Gerrard N8 branch since 1987 for both sales and lettings. They have always been fair and honest but I must particularly give credit to Sales Negotiator Treon Johnson who breaks the stereotype of Estate Agents past. Treon is honest and trustworthy, always putting the client first and for this I thank him personally for exceptional phone manner and kindness.
5/5
TrustpilotThank you Fatmir!
I have had a tenancy for 8 years straight with MG. I must express that over all the years with MG and experiences with other agencies I have never come across an agent that has put so much effort and time to a tenant. I want to say a massive thank you to Fatmir, who has helped in so many ways and gone above and beyond to assure my requests and managing my end of tenancy. MG never let Fatmir go! Very rare to find someone who has passion and quality services that can deliver and provide quality experiences, especially for tenants. Most off all agencies and staff put all the effort into landlords, and even though my 8 year of tenancy has ended, the process and service I got from Fatmir was as if I was to continue my tenancy and wasn’t treated as one of many. Time was spent and process on delivery was met.
5/5
TrustpilotThanks Declan for helping me find mine…
Thanks Declan for helping me find mine and my family’s dream home. Declan was a pleasure to deal with throughout the buying process. I am so glad my little one has more space to run around in! Thanks once again.
Dear Ryan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotGreat service from Usman
A big thank you to Usman and his team from Martyn Gerrard. He helped me and my partner find the right property. The moment we proceeded, communication was on point. Any concerns were addressed with Usman. Overall, happy with the whole process.
5/5
TrustpilotProfessional and considerate
Tanya was very professional and considerate. She is very good at building a relationship of trust with a tenant and I was listened to. My previous concerns were responded to in a timely and reliable way. Without question, the best property manager that I have had contact with at Martyn Gerrard.
5/5
TrustpilotGreat service received from Gintare Pauliunaite
Gintare Pauliunaite was very helpful, she was flexible on when she was available to answer my questions and I didn't feel like I was having to chase her for responses. After an initial viewing at a property that wasn't a good fit for me she listened closely to my wants and when a property showed up she let me know and it was perfect for me. Location, size and price were all as I wanted. I feel she gave me a great service.
5/5
TrustpilotCem the Gem
I was recently evicted from my home & had an extremely stressful & upsetting time trying to find somewhere to live. I had an awful experience with other dodgy estate agents which was made even worse with the current housing crisis in London. Cem from Martyn Gerrard came to our rescue and was so kind, professional and efficient and took all of the stress out of this awful situation. He made us feel so calm about the process, we are so grateful to him for helping us rent our lovely new flat & we can’t wait to move in. Thank you Cem!
5/5
TrustpilotBilliant experience
We've had a brilliant experience with Martyn Gerrard in finding our next property to rent. Dan was incredibly helpful and responsive, making the whole process speedy and pain-free. He explained the whole process from viewing to final signature clearly and was always on hand to answer any additional questions. Really happy to have found our new home with Martyn Gerrard.
1/5
TrustpilotStay away!!!
Scamming company with questionable practices, including initiating repair work without obtaining our prior agreement or consent. What's truly unsettling is that these repairs should have been covered by insurance, a fact confirmed by insurance company. MG unilaterally hired contractors, subsequently sending us the bills. To make matters worse, our repeated requests for invoices detailing the work completed have gone unanswered. Request for severer roof leak has been dragged on and on, still no update or action after numerous emails and calls in 1.5 months. It's deeply troubling that Martyn Gerrard continues these practices, seemingly with little regard for ethical or legal standards. Unfortunately, it appears that the only viable course of action to halt these practices and protect our rights is to consider pursuing legal measures.Edit: Message to the review managing person:It might seem more responsible to do a proper investigation first before accusing your customer's complaint being inaccurate. Based on the experience with the person I interacted with, it's consistent pattern that no evidence provided for statements or allegations. Thought it is an individual case, now look at the response from the review management team, it seems like more than a individual behaviour.
We are really sorry that you have had these problems. Your complaint refers to the Block Management Team rather than the Lettings Property Management Department. We are investigating the claims you have made. Although we believe there are some inaccuracies, there are obviously issues we need to investigate and resolve. We will be in direct contact with you as soon as possible.
1/5
YellTerrible customer service and so rude
We had an absolutely terrible experience with Kodak Express Southgate. Totally agree with other negative reviews about their rude and unprofessional behaviour. Even their reply to negative google reviews is defensive instead try to learn from people complains. I would never recommend Kodak Express Southgate to anyone. They clearly have no respect for their customers. After that we went to another shop and got a great photo with excellent customer service.
5/5
TrustpilotGintare Pauliunaite was a pleasure to deal with
Gintare Pauliunaite was a pleasure to work with when she took on the letting of my flat. She shared with me every step taken and always responded to my calls efficiently and as soon as it was possible. She is a top professional and respected all the points and conditions we discussed before she introduced the tenants that now occupy the flat. It was challenging as they were renting from abroad and could only visit the property on a video she provided to them. She managed to get all the moves right. The now tenants are very happy with their choice. I am very happy too. I must and want to add that whatever the nature of the queries or problems, beyond especially finding suitable tenants for me, Gintare Pauliunaite has been helpful. She is certainly a top asset to Martyn Gerrard. Thank you Gintare.
4/5
TrustpilotMartyn Gerard managed to sell my house…
Martyn Gerard managed to sell my house against all odds! Andre was very helpful!
Hi Kim, thank you for your good review and we're happy to hear our Sales Team achieved your property sale!
5/5
TrustpilotGreat service
We have Germano managing our property and he has been great. He has fielded all issues efficiently and effectively. He has kept us up to date with everything regarding our property even if there is nothing for us to do. His communication with has been great with us so far into the tenancy and we look forward to working with him more.
HI AG, thank you for your positive review, it's great that Germano of our Property Management Team assists you so well.
5/5
TrustpilotWould like to say a big thank you to Kevin…
Would like to say a big thank you to Kevin, for making this nerve racking experience and easy one. He was very approachable and found us the perfect home.Will definitely recommend him.
Dear Emma, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotKevin
Moving is quite a stressful process especially when you are a first time graduate. Kevin has not only been amazing but has been kind, patient and so understanding. We have been through a lot trying to get a place and Kevin took a chance on two uni students and advocated for us whenever we needed support. I know that a review wouldn’t fully express our gratitude but I hope that it shows him just how grateful we are.
5/5
TrustpilotOutstanding Service by Andrew Eleftheriou
I recently had the privilege of experiencing exceptional service from Andrew, the Lettings Manager for several North London branches. Although he wasn't my usual point of contact and the issue was outside his responsibility, Andrew's prompt response, readiness to listen, and his excellent communication skills left a lasting impression. Andrew's genuine desire to assist showcases his commitment to customer satisfaction. Although I had written a review for Martyn Gerrard at the request of one of their consultants a few years ago, this time it comes straight from the heart! If only more people working in this industry exhibited Andrew's level of professionalism and dedication, the real estate experience would be even more satisfying for everyone involved.
Dear Cecile, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.Andrew will be glad to hear this. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotJay Yildirim
A big thank you to Jay Yildirim, Senior Sales Negotiator for Martyn Gerrard Estate Agents, from the Bannon family for selling our late Mother's London flat. Despite the current market's demanding and turbulent time, Jay managed to obtain a fair price for the property. He kept us updated throughout the process and we would therefore recommend him for his professionalism and sensitivity.
5/5
TrustpilotFlat Rental
We recently contacted Martyn Gerrard to rent a flat. Kevin was very pleasant and got us in promptly as we needed something imminently! We were all done and dusted in just over a week. He was very efficient and you could always get hold of him. In fact the whole team seemed very friendly it was a relief compared with other estate agents in the area. I would highly recommend Kevin and the team at Martyn Gerrard.
5/5
TrustpilotPersonalised, organised and friendly Estate Agents
We chose Martyn Gerrard to list our flat with for a number of reasons. Firstly because they were so helpful when we were initially looking to buy- Martin in particular was very informative and helpful without being pushy which we found to be a real problem with other Estate Agents in London. We loved our flat and wanted to make it work for us longer term so went to Martyn Gerrard for advice on purchasing the loft space above it. Mark came round and had a good discussion with us, he was so knowledgeable and to the point, and saved us a lot of hassle and probable financial headaches too. He kept us on file and got in contact when similar flats had sold in the area after a dry spell which was incredibly lucky for us- this meant we were able to sell quickly (4 days!) and to a buyer they had faith in. For the sale we dealt with Mark and Annie together who were unfailingly friendly and positive, and always on the ball. They knew the completion date we were aiming for and did everything in their power to make it happen- and they did. We are really grateful and would really recommend Martyn Gerrard for anyone who wants a truly personalised and personable service.
5/5
TrustpilotThe best letting agent
Professional service provided by Fatmir. Always give me the most appropriate opinions, can follow up every detail, assist in fulfilling customers' expectations. Fatmir is the best letting agent I have ever met. Thank you vey much.
Dear Jenna, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We Wish you the best of luck and look forward to working with you again in the future.
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Tell us what you need and we'll put you in touch. Martyn Gerrard Southgate Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Enfield.
