Trusted Agent profile · Enfield
★★★★★
1,563 reviews across 2 platforms
7 Savoy Parade, Southbury Road, Enfield, EN1 1RT, EN1 1RT
Hamptons's office in Enfield, at 7 Savoy Parade, is rated 4.3 out of 5 across 1,563 reviews on two platforms, including 149 Google reviews rated 4.8.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
5/5
GoogleHetheringtons are without doubt the hardest working estate agents I have come across. Debbie was an absolute pro dealing with so many tricky and stressful situations that came up during the sale of our house. She went well beyond the call of duty and we were very lucky to have been working with her. I cannot recommend these guys more highly
Thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Debbie and everyone else involved at Hetheringtons in Whetstone. Many Thanks.
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
GoogleWe are recent buyers of a house that was represented by Debbie. It was an extremely pleasant purchase experience communicating with her and other members of the team from Hamptons Totteridge and Whetstone office. We are meticulous first time buyers but Debbie was very responsive and professional in processing all our inquiries, going out of her way to give us information on the neighbourhood, and addressing any concerns we had. Over time this gave us enough confidence to go forward with a large sum purchase.PositiveResponsiveness, Professionalism
5/5
GoogleMy faith in Estate Agents has been restored! We recently sold our property through Hamptons Whetstone and they were an absolute joy to deal with from beginning to end. Debbie Sammut made this difficult process so much easier by being consistently outstanding and professional. Her attention to detail, knowledge, honesty, tenacity and support was exceptional and truly refreshing. A big thank you too to all the Hamptons team who were always on hand to help with any queries, especially Michelle. We couldn't have done it without you!
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
TrustpilotWe used Hamptoms in Godalming to help…
We used Hamptons in Godalming to help sell our home. Selling isn't easy, especially during a pandemic. Hamptoms made it less stressful all round. The staff were extremely helpful with all things regards to selling the house, knew the area very well and generally a lovely bunch of people. The after care was nothing short of amazing! Should we look at selling or buying again, we would definitely use Hamptoms, without a doubt. Highly recommend Hamptoms Godalming, especially Ross, Andrew and Jason and the lovely Pippa.
4/5
TrustpilotPatryk Lehmann
Patryk Lehmann, is a great property manager, Proactive and efficient managing property request and concerns. A good 'can do' attitude and probably one of the best property managers I've had in my property in the 14.5 years it's been rented with Hamptons!Thank you Patryk!
5/5
GoogleDebbie was absolutely fantastic as we pushed to exchange on our house. She's been a pleasure to deal with throughout- and we couldn't have done it without her!
Thank you for taking the time to leave us a review Henry. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleMark was brilliant from start to finish and got a very long and complex chain exchanged and completed very quickly. Highly recommended.
Thank you for the great feedback William. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Totteridge and Whetstone was exceptional. The team will be pleased to read your review!
5/5
GoogleHaving worked in property for 20 years I was always going to be a tough customer to work with, however the team at Hamptons were first class from start to finish. It was a tricky market with COVID and one of the longest deals/chains but the whole way through Mark, Nicky and the team were brilliant. I was so pleased i used Hamptons and wouldn't hesitate to recommend them to other home owners. Thank you HamptonsPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBrilliant service from Debbie and the team from Hamptons, would highly recommend. Have both bought and sold with the Whetstone branch, excellent experience both times.
Hi Paul, we are delighted that you enlisted Hamptons Estate Agents Totteridge and Whetstone and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Enfield office has 1,563 reviews across two platforms: 149 on Google, 1,414 on Trustpilot (across the whole business).
Hamptons Enfield Sales is rated 4.3 out of 5 across all 1,563 reviews, and 4.8 out of 5 on Google from 149 reviews.
Hamptons Enfield Sales, 7 Savoy Parade, Southbury Road, Enfield, EN1 1RT, EN1 1RT.
