Trusted Agent profile · Enfield
★★★★★
201 reviews across 2 platforms
1a Windmill Hill, Enfield, EN2 6SE, EN2 6SE
Barnfields's office in Enfield, at 1a Windmill Hill, is rated 4.8 out of 5 across 201 reviews on two platforms, including 198 Google reviews rated 4.8.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
GoogleFirst time renting a flat in this country and lucky to have come across Barnfields. They understood that I was pretty clueless and they were helpful in explaining and running through the steps (from house viewing to tenancy checks until signing of tenancy contract) with me. Thank you Elaine. I'm most thankful to Rula because when I moved in and experienced some problems (rusty microwave and hot water tap acting up), she helped me in resolving these.PositiveResponsiveness, Quality
5/5
GoogleExcellent service from start to finish. Ross Kelsey was incredibly helpful to my situation and was always on hand if we needed anything. Would highly recommend!
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleVicky was really helpful when doing my viewings for me, very cheerful and definitely wants to help me find the right home.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichael, Vicky and the whole Barnfields team have been superb throughout our moving process. Getting our house viewed and offered was quick and straightforward - and even when our onward purchase wasn’t, they were always happy to help and chat through our changing situation, seeing us through to the final stages. We’ve really appreciated the team’s experience and professionalism, and they’ve been a pleasure to deal with throughout. Thanks!
5/5
GoogleRoss was very helpful and knowledgeable in his advice and setting out my options. Excellent availability and flexibility for appointments and always picks up the phone. Ross was also able to provide relevant contact details for a specialist query on a property - without needing chasing or reminding! Very good service, highly recommended.
1/5
GoogleNever again will I ever use Barnfields. They are lazy and expect the business to come to them. We had our property up with them as sole agents for almost 2 months and they only managed to get 3 people in the door. Photographs were horrific, the description was negatively worded and it just felt like they weren't even trying. I have found another estate agent who is experienced, honest and is keen and confident in selling our property. Other vendors I have spoken to have said EXACTLY the same as me in regards to Barnfield's attitude. AVOID!!!!
1/5
GoogleI had a good experience buying with Barnfields - so when I came to sell my property, it felt natural to put it on the market with them... and oh-my-goodness!!! In summary - lazy, disorganised, unprofessional... I put my property on with them - I should have twigged when the particulars they had drafted used negative language and were full of spelling errors. The 1st sentence wasn't even a sentence! I ended up detail proof-reading it and sending it back - and then reviewing the corrections - Which was still done incorrectly! They never followed up on viewings - I had to call them every time. When I complained, they apologised and promised that it wouldn't happen again - and it happened again on the very next viewing. I eventually got an offer. They then failed to collect details of the buyer. I chased weekly. Every time I called, I spoke to a different person who had a different version of events. They clearly don't talk to each other and don't keep their "online system" up-to-date. The purchaser eventually disappeared - and no explanation was ever given. Their tactic to increase viewings through the door was always simply "lower the price"... Eventually I went to another local agent - who made Barnfields look like amateurs. I completed and sold my house with the other estate agents. Quite humorously - 1 week after completion - I received a call from Barnard Marcus' HQ (recent purchasers of Barnfields) who were reviewing Barnfields' data who wanted to ask me whether I was still interested in selling my property since Barnfields "did a valuation of it a year ago"??? I guess this lack of detail in their online systems explains how no one knew anything!!!
5/5
GoogleWe were delighted with the service that Barnfields provided to us!! They found us a lovely house, which we are so happy to be in and their help and professionalism was fantastic!! We were also thrilled that they were able to get us a mortgage, after previous problems and we could not recommend them high enough!!
Many thanks for your outstanding 5* review and recommendation Julie Cosser. I will make sure your kind words are shown to our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI spoke to Candan over the phone for property to rent she was very helpful gave me options for my budget and took me through to the qualifying criteria. Her customer service was spectacular and I will highly recommend to go through the process with her!! Thank you Barnsfield Enfield!
1/5
YellNEVER AGAIN!!! DO NOT USE!!
Never again will I ever use Barnfields. They are lazy and expect the business to come to them. We had our property up with them as sole agents for almost 2 months and they only managed to get 3 people in the door. Photographs were horrific, the description was negatively worded and it just felt like they weren't even trying. I have found another estate agent who is experienced, honest and is keen and confident in selling our property. Other vendors I have spoken to have said EXACTLY the same as me in regards to Barnfield's attitude. AVOID!!!!
5/5
GoogleChloe has been amazing throughout our whole flat finding process! She helped us find the perfect home and has really engaged with our search personally. She’s been honest and caring throughout our time working with her, and we can’t wait to move in! Thank you for everything :)
5/5
GoogleI used Barnfields broker service and I am very pleased with the help and professionalism I received from their consultant Tony Georgiou. Tony went above and beyond to help and made the process a lot easier than I originally thought it would be. I highly recommend Tony.
5/5
GoogleVery helpful, managed to sort everything out and get the flat I wanted
Thank you so much for your kind words! We are thrilled to hear that our team was able to assist you in finding the perfect flat. Providing exceptional service to our clients is always our top priority. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Ross and the team, I really like my new home
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHad a great experience with Nicole! Super nice and smooth on the whole process. Highly recommended.
Thank you for taking the time to share your positive experience with Nicole! We are thrilled to hear that it was smooth and enjoyable. We truly appreciate your recommendation and look forward to serving you again soon. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRoss is amazing! See him for any Lettings you need!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Googlelovely bunch and Natalie was very friendly and accommodating
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have used Barnfields to rent out my properties for several years now and have always found the team very helpful and responsive when an issue arises. Ross has been really supportive recently, giving me good, sound advice. Thank you all!
5/5
GoogleLove my new home. Thank you Ross
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleJust moved into my new home, and I can't recommend Barnfields enough! Nicole helped us every step of the way, was very professional throughout and always available to answer any questions we had. Thank you!
It’s really lovely to read another 5* review and recommendation Toby. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe had an excellent experience buying our house through Barnfields. Michael and his team were knowledgeable and helpful all the way through the process, and really went above and beyond to ensure our move went through smoothly. They were a pleasure to deal with and we really appreciated the extra efforts they went to. Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleCouldn’t recommend enough!! Chloe is so polite and friendly and answered any questions I had promptly, she really helped me get an understanding of how renting works and took her time with helping me!! :)
5/5
GoogleChloe is such a friendly and knowledgeable member of staff. She answered all of the questions I had and kept me up to date throughout the whole process. I would highly recommend Chloe and Ross!
1/5
GoogleBeware of their spammy emails if you call to enquire about a property. I've called up and asked to be removed from their contact list yet every week I receive a bunch of irrelevant emails from them.
Hi Thom, we apologise for any inconvenience caused by the emails you have been receiving. Please contact complianceresidential@sequencehome.co.uk with your details so we can address this matter promptly. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnfields's Enfield office has 201 reviews across two platforms: 198 on Google, 3 on Yell.
Barnfields Enfield is rated 4.8 out of 5 across all 201 reviews, and 4.8 out of 5 on Google from 198 reviews.
Barnfields Enfield, 1a Windmill Hill, Enfield, EN2 6SE, EN2 6SE.
