Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI'm so pleased with the service I have received from all staff at Bairstow Eves, especially Kamrun. Unlike other estate agents, I was treated with respect and kindness from start to finish. Everything went smoothly from start and I was informed about progress from outset.
Bravo Bairstow Eves, you are my favourite!
Gabriel · 10 December 2024
Agent replied · 24 December 2024
Thank you so much for your wonderful 5* review Gabriel! We're thrilled to hear that you had such a positive experience with Kamrun and the rest of our team. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI cannot thank Jodie enough. She is an absolute pleasure to deal with. Jodie really cares about her tenants and landlords. She is fair and honest when dealing with you. Jodie has gone above and beyond to help my mum find a new flat (which hasn't been easy for a number of reasons) and we genuinely appreciate her kindness and effort. I've had to contact many estate agents and I honestly wouldn't want to deal with anyone else. Landlords - please use this branch to sell or rent your homes because tenants need more agents like Jodie. Thank you once again!
Ray · 26 October 2022
Agent replied · 25 October 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTotally disappointed with the customer service at this branch. Everything was running smoothly and professionally whilst Jodie looked after us with a property to rent for my dad. She went on annual leave and then the nightmare begun. The day we were meant to sign contracts and get the keys to the flat, 5 mins before arriving at the branch they called to tell us they had issues. On arrival at the branch we were told we couldn’t sign the contracts as they were still not ready. Someone had made a mistake and hence they were now 5 days late. We were also informed there were issues with the checks which was news to us. Joanna the admin staff was clueless. Checks and everything had been cleared and any issues were all clarified and approved. Joanna didn’t even make eye contact as my dad was trying to speak with her. I’ve never come across someone so rude in their manner. They literally said my father couldn’t move in that day and further checks would need to be made. Next day we were told landlord didn’t want to rent the property.
I will never be using them again and advise anyone that doesn’t want to be disappointed on the move in date to avoid them. They don’t even communicate amongst themselves to find out what’s going on before letting down customers!!
Siema · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend Shannon for anyone looking for a reliable and professional estate agent! Communication was excellent, always prompt, clear, and helpful.
Sawan · 1 September 2025
Agent replied · 22 September 2025
Thank you for your kind words! Providing excellent communication and professional service is what we strive for at our agency. Thank you for recommending Shannon, we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to thank the lettings team and especially Shahnaz for all their hard work and support.
Nothing was ever too much , she was always there to help and answer my questions, she was professional and always happy to help.
I highly recommend them .
Thank you Shahnaz 😇
Alfred · 27 June 2024
Agent replied · 25 October 2024
Thank you for leaving us your superb 5* review and recommendation Alfred. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy mother was purchasing a house and had terrible, stressful problems with the top of the chain and it looked like she was going to lose the house she had set her heart on. Simon and his team called daily to give us updates which I found to be extremely professional. Simon and his Manager stepped in over and above their roles and managed to sort out the issues at the last hour. We eventually exchanged and completed and are happy bunnies thanks to Simon and his team. Simon the next burger is on me!!! - Score 11 out of 10.PositiveResponsiveness, Professionalism
La · 26 October 2021
Agent replied · 25 October 2024
Thanks for the wonderful 5* review and kind comments! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just sold a property for the first time, and Bairstowe eves Enfield handled the sale for me.
John the manager handled the majority of the work & he did a great job keeping me up to date with any developments. He also was involved with both sets of solicitors & kept all parties informed. The whole process took about 11 weeks to sell the property & im very pleased with the service. I would definitely recommend Bairstowe eves if you are looking to sell.
Many thanks to everyone involved.PositiveProfessionalism, Value
Anthony · 26 October 2021
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJohn Antoniou and Alisan Sanoglu (Bairstow Eves, Countrywide) were the agents for the house I bought in Enfield. Alisan's knowledge and excellent understanding of the local market helped me decide to buy the house.
John has helped me during the purchase process. He communicated between the sellers and me. He was always available to answer my questions. He worked well beyond what one could expect. He was open, transparent and reliable and always reachable during the entire purchase process, including on Sundays and stayed in touch constantly.
He has been an excellent mediator between me, vendors and our solicitors to help expedite the buying process. He kept me informed and calm throughout the purchase process.
Both were very professional and personal. It was absolutely a great pleasure to work with John and Alisan. If ever I was to buy a property again, I would not hesitate to go straight to John and Alisan at Bairstow Eves, Countrywide. Highly recommend.
Thank you, John and Alisan, for your hard work, expertise, help, and support.
Janroj · 26 October 2021
Agent replied · 25 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a landlord with properties in the UK for the last 15 years. Lanes/Bairstow Eves have managed my properties all this time. I find this company to be very Professional with all staff very courteous..Just an hour ago I called their office looking for documents in a hurry I talk to Genta Bala and within 30 minutes I had them emailed to me. That is the quality of service you will get from Bairstow Eves. In all the 15 years I never had a problem with any of my tenant's thanks to Lanes and Bairstow Eves finding good quality tenants ..As a landlord, I find this is the company's greatest strength. I would highly recommend this company to any landlord or potential Landlord.Joe Lawless.
Joe · 26 October 2021
Agent replied · 25 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy brother and I have had the pleasure of having Shahnaz Laloui (at your Enfield branch ) as our letting agent. She has been absolutely amazing!!!!!!!
She is very informative, professional, kind and very patient.
Thanks again Shanaz you’re fantastic!!!
Vivian · 17 March 2026
Agent replied · 17 April 2026
We are so thrilled to hear that you had a positive experience with Shahnaz at our Enfield branch! Our team prides ourselves on providing exceptional service and we're so glad Shahnaz was able to exceed your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleA real estate agency to avoid, they provide lousy customer service. I had an appointment to view a rental house four days in advance, asked for a shift change, and spent 45 minutes on two buses, only for a lady to call me 15 minutes before the appointment saying the house had already been rented... unscrupulous people!
Nuno · 8 October 2025
Agent replied · 22 October 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at … More
★★★★★ 5/5
GoogleThanks to this wonderful agency, we are now home owners, it’s a miracle!
Farouk is the go to guy for anything to do with properties, he really went the extra mile for us. With his help we managed to secure the mortgage deal we needed to buy the home which was at first only just out of our reach.
We didn’t actually buy our home through Bairstow, but meeting James and Farouk played a vital part in acquiring the property we had our eye on.
We’d originally made an offer on a home which was turned down, but with our new mortgage agreement our offer had finally been accepted. Despite not getting a sale out of us, Farouk was so happy to hear we’d finally made it. What a long journey it had been!
We are so grateful to these people for helping us the way they did, they treated us as good friends being reliable, caring and very knowledgable. We count ourselves extremely lucky for having met Farouk and his lovely team, with James and Silvan making dreams come true!
Renee · 26 October 2020
Agent replied · 25 October 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleAn update to my previous review:
I still would like to comment on their Excellent service!
The agent demonstrated interest in my search criteria and immediately informed me when something came up. The support and guidance i received during the process is 5 star, definitely will check first with them when i move again in the future.
At the end of my tenancy the entire Enfield team was there to assist me every step of the way with my end of tenancy tasks due to relocation back to my home Country, where i would like to give special thanks to Daniel & Joanne for all their efforts.
Highly recommended!
Stylianos · 26 October 2020
Agent replied · 25 October 2024
Many thanks for your wonderful 5* review. Best wishes, Tracey.
★★★★★ 5/5
GoogleI have recently rented out my property with Bairstoweves and I can honestly say that it has been amazing, the team have communicated efficiently throughout the entire process keeping me updated with viewings, feedback and helping me prep my property for the new tenants. Special thanks to Genta for her professional and friendly attitude throughout. If could offer more stars I would and I highly recommend all landlords to use them! All the best!
Katrina · 26 October 2021
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely the best team ever. Nothing is ever too much. Shahnaz is now family with the level of care, attention, professionalism and kindness shown to me. Highly recommend them and I will be continuing to support them in the future too. Thank you Shahnaz
Darshana · 28 May 2024
Agent replied · 25 October 2024
Darshana Monawer thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI want to give a five star review to Ms Kamuran Enver at the Enfield branch.She has been so helpful and has taken the stress out of everything relating to the two properties i hold with them.Kamuran has given me amazing advance and has always been there when i need help. Thanks..Danny
Danny · 15 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words, Danny! At Enfield branch, our priority is always to make our clients' lives easier. We're delighted to hear that Kamuran has provided you with exceptional service and guidance with your properties. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOverall very good experience, very professional and reliable. We well looked after all along the way and kept informed about the progress of the application. I would like to thank Daniel from the Enfield office personally for going out of his way to make the move all smooth for us and being there to reassure and explain details whenever I was was unsure about something (our move involved moving across the country just before Xmas!). Highly recommended!
Ania · 26 October 2020
Agent replied · 25 October 2024
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would highly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleWe are renting our flat through Bairstow Eves for one year already. We just had an accident that we locked our keys in the flat and we couldn't get into flat. We called Bairstow Eves office just few minutes before the agency closes and we were lucky there still was sales manager Reginald Sealy in the office. He kindly agreed to bring the keys to us and basically saved us stress and money which we otherwise would have payed to Locksmiths to open our door. Thank you Reginald, it was very kind of you!
Saulius · 27 October 2019
Agent replied · 25 October 2024
Wonderful to read that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
★★★★★ 2/5
GoogleAs another reviewer highlighted, the relatively young and immature staff were thirsty and ambitious but ultimately flippant and sometimes foolish. One young follow up caller (Ercin?), mimicked me on the phone after I refused to discuss with him who we had chosen to sell our flat with. Very pushy (assertive to a fault), arrogant, and childish. There was a litany of calls after early contact, often obtuse in manner. Reginald was a decent and reasonable initial contact, but the general team are boyish, image oriented and quite shallow people. Be cautious in your dealings.
Tim · 27 October 2018
Agent replied · 25 October 2024
Hi Tim,
Thank you for leaving us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss any further concern directly with us at review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleWhat can I say …. Jay and Ben at the Enfield branch were attentive, understanding and supportive every step of the way. It was a complicated move but the team did everything to make it as smooth as possible - thankyou so much
Richard · 17 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! We work hard to provide exceptional service and support to our customers. It was our pleasure to assist you with your move and we are glad it went smoothly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlethis is my 13th year with this team managing my property - absolutely admire the commitment and personal touch with how they deal with my requests, always on the other side of the phone when I need them the most. they managed a tenant for …
Vamsi · 17 November 2025
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and comments. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleStaff at Bairstow eves have been so great, I’ve just bought my dream property from them, Elle has been a with knowledge of the property. While Derek and Nabeel have been amazing and helpful with the progression of the sale and completion. Im very happy with their services definitely recommend.
Perparim · 26 October 2023
Agent replied · 25 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just Let my property through Bairstoweves Enfield and have been dealing with Kamuran who has been Amazing! She has kept me updated at every step of the way and always happy to answer my questions and take my calls! Thank you Kamuran and team!
Pietro · 3 June 2025
★★★★★ 5/5
GoogleI have been working with Bairstow Eves Enfield Lettings as a landlord, and I couldn’t be more pleased with the service I’ve received. Kamuran and Shahnaz, in particular, have been outstanding, always professional, responsive, and extremely knowledgeable.
Their integrity and commitment have made the entire process of managing my property seamless and stress-free. From finding reliable tenants to handling the day-to-day management, Kamuran has consistently gone above and beyond. This is key for having peace of mind and handing over your assets for management.
I highly recommend Bairstow Eves and their fantastic team to any landlord looking for a professional and trustworthy letting agency.
Levent · 4 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Levent. Kind regards, Lucy, Customer Relations.
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