Every review we hold for the Emsworth office, from every platform, shown as written. First names only.
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5/5
GoogleAmy was very professional and accommodating helping with my move, prompt responder and always happy to answer any queries. Would recommend Leaders of Emsworth highly off the back of that service 10/10
Aaron Β· 23 December 2025
Agent replied Β· 26 December 2025
Dear Aaron, Thank you for taking time to write this lovely review on the service you received from Amy and may we all wish you the very best in your new home. Best Wishes David Sibley - Senior Manager Emsworth Leaders
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5/5
GoogleAmy Paffey has really helped us feel settled in our new home. She was quick to respond to emails and contact us when needed. Amy really has made us feel welcome to the new area. Communication with Amy was always clear and thorough and she goes above and beyond her role at Leaders Emsworth. This has been one of the smoothest moves we have done.
James Β· 13 December 2024
Agent replied Β· 27 December 2024
Dear James & Emma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJess at leaders has been absolutely fantastic in supporting with our move to a new rental property taking our concerns onboard understanding our specific needs and making sure the property meets those requirements but also representing us well to the landlord, Jess also brightened my day greatly she has a wonderful energy and for the first time with an agent we didn't feel rushed during a viewing which gave us the time to fall in love with the property! And she got excited to it was wonderful.
If we find ourselves looking for a property in the area again Jess is who we will be going to see.
Warm regards
Lauren & Johan
Johan Β· 23 March 2024
Agent replied Β· 21 June 2024
Dear Johan, We hope you enjoy living in your new home and thank you so much for your very kind words regarding the customer service you received. David Sibley Senior Manager Leaders Emsworth.
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5/5
GoogleThis was our first experience as landlords and we had an excellent service from the team at Leaders, Emsworth. I have to particularly mention, Jessica Illman, who supported us immensely throughout the whole process. She is extremely efficient, always communicated with regular updates, was positive and reassuring. She is highly professional but gives that 'personal touch'. I feel she went to the extra mile which made our journey to find a tenant as smooth as possible. I am very satisfied and highly recommend Jess and her team.
Arti Β· 22 February 2024
Agent replied Β· 21 June 2024
Dear Arti Matah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have recently moved into Emsworth and have to say that Hugo Tansley has been a star. He always (even when feeling unwell) had a smile on his face, was extremely helpful and went the extra mile to make sure not only that we found a property we liked but that any problems were sorted as soon as possible.
Any contact we have had with other members of staff have also been very positive. We would certainly recommend Leaders at Emsworth.
The only niggle we had was with an automated system that promised to make our transfer to facilities like Council tax, water companies etc seam free. Even though we did not give permission our gas and electricity was changed to another company and took a lot of hassle to get it changed back to the company we wanted. we would not recommend this system to anyone.
Thankyou though for everything else
Marie Β· 24 December 2023
Agent replied Β· 21 June 2024
Dear Marie, Thank you so much for this glowing review on the customer service experience you had with Leaders in Emsworth, namely Hugo. Hugo has only recently joined our team in Emsworth so receiving this review is proof of how well he is doing! We hope you enjoy your new home. Best Wishes David Sibley Senior Manager
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5/5
GoogleFrom our first meeting, Hugo impressed us with his friendly and professional demeanor. He consistently went above and beyond, and his excellent communication skills were instrumental in making the entire process smooth and stress free. He proactively kept us informed, ensuring we always understood what was happening. Hugo is a true asset to the company; he's the best letting agent we've ever encountered. His passion and dedication to his job are evident in every interaction. We'd also like to commend Dave and Amy, who were both incredibly friendly and helpful. Emsworth Leaders clearly has a fantastic team and we thank them very much.
Sheldon Β· 18 May 2025
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5/5
GoogleWe cannot state high enough our praise for both Gina & Natasha at Leaders for their excellence with their efforts to ensure our house purchase & sale come to fruition. From the day we entered the office they were forever attentive to every detail and forever communitive to ensure we knew what was happening at all stages. We cannot thank them enough. A great team who fully deserve such praise. Well done to them both
Richard Β· 12 December 2025
Agent replied Β· 12 December 2025
Thank you so much for your wonderful review. Weβre absolutely delighted to hear that Gina and Natasha made your selling and buying experience so smooth and supported every step of the way. Your kind words about their attentiveness and communication truly mean a lot to the whole team.
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5/5
GoogleI have just had the pleasure of dealing with Hugo. He's very professional and friendly and couldn't be more helpful. His communication is great and I was kept well informed and it made the whole experience an easy process from start to finish. I wouldn't hesitate to recommend Hugo and Leaders Emsworth. Thanks again for all your help. James Robinson
J Β· 4 November 2024
Agent replied Β· 11 November 2024
Dear James, Thank you for your very kind review of the service received from Leaders in Emsworth. Hugo is relatively new to the industry but is already proving himself to be a highly valued member of the team. We wish you all the very best in your new home. Best Wishes David Sibley Senior Manager Leaders Emsworth
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5/5
GoogleIβve recently dealt with Hugo regarding a rental property and I was very happy with the service he provided along with his professionalism and friendly manner. Nothing was too much trouble and everything was completed within a very short time. I was always able to contact Hugo if I had questions. I would definitely recommend Emsworth Leaders, Hugo in particular, to anyone.
Ellie Β· 26 September 2024
Agent replied Β· 24 October 2024
Dear Ellie Stenningstride
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAs a Landlord of several properties over many years, I would just like to highlight the service provided by Jessica Hillman of Leaders Emsworth. From day one Jessica was a delight to work with, she kept me informed at every stage, and nothing seemed to much trouble. Result, happy tenants, happy Landlord. I would have no hesitation saying Jessica is a 'leading light' at Leaders. As they say in the movies ''I WILL BE BACK''
Philip Β· 24 November 2023
Agent replied Β· 21 June 2024
Dear Philip Blagden
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAmazing service, very helpfull
Thank you Amyπ©· β¦
Sreehari Β· 2 April 2026
Agent replied Β· 16 April 2026
Dear Sreehari Km
We greatly appreciate your 5-star review and the time you took to share your experience with Amy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleFrom start to finish of the sale of my property, I was extremely happy with the service and attention I had from Leaders, and Tyler Downie was the main person I dealt with. He was professional and clear in all communications regarding how Leaders would market my flat and was available to speak to whenever I needed to.
It was a challenging journey to sale due to events outside of our control but Tyler kept everything going with patience and tact and professionalism. His communications with me helped enormously as he listened to all my concerns and addressed everything. I really appreciated this so much as I did wonder at certain junctions if this sale was ever going to go through!
Leaders were recommended to me and I wouldn't hesitate to also recommend this Estate Agency to anyone buying or selling.
Julia Β· 22 June 2023
Agent replied Β· 21 June 2024
Dear Julia,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleHaving recently completed a move as a tenant moving into the area, Aaron was great and guided me through the whole process very efficiently. He always returned my calls and replied promptly to emails. He was a pleasure to deal with and made the whole process very easy. Jess was also helpful and efficient every time I spoke to her. The only reason I havenβt given a 5 star review is that the tenancy progression team werenβt so responsive, which was frustrating.
Sue Β· 22 June 2023
Agent replied Β· 21 June 2024
Dear Sue,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleAmy Paffey at Leaders Emsworth has really helped us with our move to the area. She has been easy to contact and always willing to answer questions. Her communication has been great and sheβs made the whole moving process sail smoothly. Thank you Amy, for all your help.
Alex Β· 8 January 2025
Agent replied Β· 22 January 2025
Dear Alex, Thank you so much for taking time to leave this review on the customer service you received from Amy from Leaders in Emsworth. Amy is relatively new to the lettings industry but she has excelled in all her training courses and has proved herself to be well suited to letting property. We wish you all the very best in your new home. Best Wishes david Sibley Senior Manager Emsworth Branch.
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5/5
GoogleAmy was fantastic! She made the process of setting up our new rental property smooth and stress-free. Her professionalism, responsiveness, and friendly approach were greatly appreciated. Highly recommend her for anyone looking for a letting agent who truly cares about their clients. Thank you, Amy!
Matthew Β· 15 January 2025
Agent replied Β· 22 January 2025
Dear Matthew, Thank you for your review on the customer service you received from Amy in our Emsworth Office of Leaders. We wish you all the very best in your new home. David Sibley Senior Manager Emsworth Leaders
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5/5
GoogleHugo was extremely helpful and informative right from the start to picking the Keys up Much appreciated.
Sean Β· 12 November 2025
Agent replied Β· 12 December 2025
Dear Sean, We hope you enjoy your new home and thank you for your kind words regarding the customer service your received from Hugo. Kindest Regards David Sibley Senior Manager Emsworth Leaders
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5/5
GoogleFrom the start, Leaders were incredibly helpful on all aspects of finding and securing a property. Hugo is friendly and professional and nothing was too much trouble for him, including supporting us with completing the online Goodlord forms. Thanks Hugo, and thanks also to David and Amy for their support and help. We would highly recommend Leaders as an agency.
Kev Β· 22 July 2025
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5/5
GoogleSuzanne Cutler has set the bar very high in terms of letting agents. We returned from living in Australia and needed accommodation whilst buying a house. Suzanne was able to find just what we needed in the right area and price. She is always courteous, She listens to clients' needs and responds immediately and efficiently.
She is unfazed by client's demands and Leaders are lucky to have someone like her to represent them.
Jerry Β· 22 June 2023
Agent replied Β· 21 June 2024
Dear Jerry,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI mostly dealt with Hugo in my recent search for a place and he was responsive and helpful. I got the place I wanted through his efforts. Would recommend and certainly would reach out to him & Leaders in the first instance when looking for a place in the future.
Dudu Β· 24 September 2024
Agent replied Β· 24 October 2024
Dear Dudu, Thank you for taking time to write this google review on the recent customer service you received from Hugo in our Emsworth Branch of Leaders. We wish you all the very best in your new home. Kind Regards David Sibley Senior Manager
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5/5
GoogleWeβve just bought our next family home via Leaders in Emsworth. Natasha and Gina provided exceptional service from start to finish, supporting us every step of the way. I would highly recommend Leaders if you are looking for a local agent with a personal touch.
Francis Β· 2 April 2026
Agent replied Β· 16 April 2026
Dear Francis, Thank you for this 5 star review and we wish you all the very best in your new home - From all the staff at Leaders in Emsworth.
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5/5
GoogleAlexandra has been our lettings representative for many years, we have always found her and her colleagues to be supportive, efficient and proactive in managing our letting. We've been with leaders for over 10 years and have never had a cause for complaint. Alexandra works efficiently notifying us of things we need to know and carrying out instructions with minimum fuss. The same compliments can also be paid to the sales force who handled our sale with no fuss. I would happily recommend Leaders to anyone wishing their property managed
Roger Β· 22 June 2022
Agent replied Β· 21 June 2024
Dear Roger,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have recently just moved into our first home together, with the wonderful help of Hugo and the team. The communication was amazing and they were happy to answer all our questions.
Hugo has helped us find our perfect property and been very helpful along the way.
Great job leaders !
Emily Β· 26 July 2024
Agent replied Β· 25 August 2024
Emily, We wish you all the very best in your new home and thank you for your very kind words regarding the service you received from the team in Emsworth.
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5/5
GoogleInitially made contact with Leaders and spoke with Hugo to rent my much loved home.
The team have been very efficient in doing this for me particularly Hugo who would always answer my questions and give me advice making the whole process very seamless.
Thank you
Samcrob Β· 26 September 2024
Agent replied Β· 24 October 2024
Dear Samcrob
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHugo was fantastic in helping my boyfriend and I rent our first property! He was quick to respond to calls and provided plenty of information and support before we moved in. He has been great ever since and super helpful and it was nice to have someone who actually cared set us up for our first home.
Emma Β· 22 February 2024
Agent replied Β· 21 June 2024
Dear Emma, Thank you for this glowing review on your customer service you had received from Hugo. We wish you all the very best in your new home ! David Sibley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.