Trusted Agent profile · Elmbridge

Savills Weybridge reviews in Elmbridge

4.2

★★★★★ Great

1,978 reviews across 2 platforms

107 Queens Road, Weybridge, KT13 9UJ, Elmbridge, KT13 9UJ

Part of Savills, see every office.

Savills's office in Elmbridge, at 107 Queens Road, is rated 4.2 out of 5 across 1,978 reviews on two platforms, including 184 Google reviews rated 4.9.

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4.9 / 5

184

Reviews on Google

This office

Trustpilot logo

1,794

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very supportive

Thank you Emma and Fiona for being patient and supportive. It was meant to be!

Georgina · 7 August 2022

Agent replied · 22 October 2024

Thank you for taking the time to leave a review, we do appreciate it.Regards,Emma and Fiona

5/5

Google

Savilles sold our house at the asking price. Efficient, professional and recommended.

Nigel · 20 June 2025

Agent replied · 22 July 2025

Thank you for your kind words, Nigel - delighted we could deliver a smooth and successful sale for you! With best regards, Simon Ashwell - Regional Director

5/5

Trustpilot

Very quick responses from Kristina and excellent communication

Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step

Maryna · 16 March 2022

Agent replied · 22 October 2024

I am so glad to have been able to help you - it was a pleasure to work with you and I appreciate your kind words.Regards,Kristina

5/5

Trustpilot

Had a very good experience with George…

Had a very good experience with George Pride at Savills as our property manager. Always really friendly and very prompt in response helping us with any issues we had

Sammuel · 6 November 2024

Agent replied · 29 December 2024

Thank you for taking the time to review our service, Sammuel - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Trustpilot

I like to leave review about Donna…

I like to leave review about Donna Phillips from Savills. Donna she makes my day by putting me in the good mood. Donna she is very easy to communicate with,she always very helpful and goes beyond to make sure that everyone is happy. She is a very responsible,hard worker and always finds time to advise and help in various situations.

Lina · 25 November 2022

Agent replied · 22 October 2024

Hi Lina, thank you so much for my review, it's truly lovely to hear that I have helped. Please do not hesitate to contact me if you need anything else.Regards,Donna

5/5

Trustpilot

Thank you, Olivia Hill!

Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!

Ka · 24 November 2022

Agent replied · 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Olivia

1/5

Trustpilot

Appalling Rental Service By Savills St Tropez

Savills agreed a two month rental of my property in France. Contrary to the contract, the tenant smoked in four of the rooms - master bedroom, master bathroom, sitting room and dining room. The check out clerk noted a "strong smell of tobacco" to all these rooms which remains to date in the master bedroom. The Savills rental agent, against my firm instructions in writing, had the damaged curtains washed and they shrunk by 10cm in length. Savills, despite being aware there is an ongoing dispute, returned the deposit to the bad tenant without deducting money for the replacement curtains (I gave them a quotation for this) and are insisting that I make a claim through my own insurance company - which will result in them raising my premium for something that was not of my making. I have been treated appallingly by Savills and they have ducked and dived to get out of taking responsibility for their bad client. I would not recommend them at all. Be warned - if you have a problem with a bad client supplied by Savills you will be left high and dry and they will do all they can to protect the bad tenant.

Kerry · 13 November 2023

5/5

Trustpilot

Smooth experience

Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.

Loukas · 19 April 2022

Agent replied · 22 October 2024

Thank you for the lovely review. I hope you are enjoying your new home, and I hope to work with you again in the future.Regards,Aziz

5/5

Trustpilot

Millie Willsmer at Savills Estate Agency

Millie Willsmer is amazing. She is very kind, approachable and patient. During our sale negotiations, she was helpful and gave us many good advises. Thank you Millie!

Kinga · 5 March 2020

Agent replied · 22 October 2024

Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.

5/5

Trustpilot

Probably the most helpful estate agent you’ll ever meet

Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.

Patrick · 5 November 2023

1/5

Trustpilot

Commercial Property Management team do not seem to want to resolve issue

Savills manage the land behind my house and I emailed them in June about a tree on that property that was leaning dangerously and if it fell would damage both mine and my neighbours house. They said a tree survey was being done in August but heard nothing back from them. Chased in both September and October and was told they are waiting for quotes but no timelines or updates given. The tree needs to be removed asap and I can’t believe it would take over 3 months to get quotes etc. I am now having to email a third Regional Facilities Manager to deal with my concerns as they keep changing and no one seems to want to help resolve the issue.

Amanda · 2 November 2023

5/5

Trustpilot

T MCMAHON & DM Dewhirst

We approached Savills to sell our house in rural Aberdeenshire. Fiona Gormley and her team, including Laura Totten, provided a great service from initial meeting to final sale.

Tam · 20 August 2019

Agent replied · 22 October 2024

Dear Tam, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Trustpilot

Tami Falzon was a fantastic property…

Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!

Jay · 22 February 2024

5/5

Trustpilot

Tami is a breath of fresh air

Tami is a breath of fresh air! She deals with any problems with my flat rental quickly and always keeps me in the loop, which is appreciated.

Laura · 21 February 2024

5/5

Trustpilot

Lucy was professional

Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.

Undefined · 8 March 2021

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

4/5

Trustpilot

Great company to rent from

We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!

Krisztina · 11 December 2020

Agent replied · 22 October 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Savills have been amazing to work with…

Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!

C · 3 March 2021

Agent replied · 22 October 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige

5/5

Trustpilot

Emma was outstanding

Emma was outstanding. Efficient, diligent and personable service from start to finish - couldn't have asked for more.

Will · 27 January 2022

Agent replied · 22 October 2024

I am so glad I was able to assist! Thank you for leaving a review, and I hope to work with you again in the future.Regards,Emma

5/5

Trustpilot

Staggeringly high staff turnover. But Angus is great.

In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .

“‪sevensix‬” · 25 September 2024

Agent replied · 22 October 2024

Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Google

I always found Samantha extremely professional, knowledgeable and friendly whenever I dealt with her - be it on the telephone or viewing a property. She or the team kept in touch with me regularly but it was never too much as sometimes happens with agents. Would highly recommend.

Linda · 23 October 2023

Agent replied · 22 October 2024

Thank you for your review Linda. I'm delighted that you are pleased and that Samantha was able to offer you a first-class service. With best regards, Simon Ashwell - Head of Region

1/5

Trustpilot

Absolutely awful

Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!

G · 25 October 2019

Agent replied · 22 October 2024

We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.

5/5

Google

Abigail in Sales was impressively professional on our recent viewing. She was knowledgeable and fulfilled her promise to deliver further information in a swift and timely manner.

Alistair · 24 October 2019

Agent replied · 22 October 2024

Alistair, thank you for your kind words and for taking the time to post a review. I am delighted your experience of Savills was such a positive one. Very best, Richard Winter, Head of Surrey Region

1/5

Trustpilot

Savills Ireland shameful

Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.

Igor · 31 March 2023

Agent replied · 22 October 2024

Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.

1/5

Trustpilot

Poor property management

Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.

Akeem · 12 July 2022

Agent replied · 22 October 2024

Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.

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