Savills Esher reviews in Elmbridge

★★★★★ 1/5

Trustpilot

Misleading Assurances, Poor Communication, and Zero Accountability

If your time matters to you and you expect to be treated with basic respect as a customer, I would strongly advise you to stay away from this agency.

Bora · 13 January 2026

★★★★★ 5/5

Google

Savills have been exceptional in assisting us to secure a sale on our property and in maintaining the relationship with the vendors of our purchase. Nick Barnett and Hannah Sullivan have remained in contact with all parties involved, including our solicitors, and are always available at the end of the phone. This is incredibly refreshing when dealing with complex situations. I would recommend reaching out to Savills Esher; speaking from experience, they are undoubtedly the best agents in the area.

Michelle · 29 March 2024

★★★★★ 5/5

Google

Charlotte and Lauren were both professional and hugely efficient when it came to letting our home. Regular feedback, an honest approach and a seamless service. They were really lovely to deal with and we are so grateful to have our cherished home looked after by such a professional Agency. Thank you

Sophie · 26 October 2022

★★★★★ 5/5

Google

We worked closely with Nick Barnett for our home purchase in East Molesey, and it was an amazing experience. Nick represented the seller, but was a great partner to us as first time home buyers and managed to make the whole process smooth and efficient. Highly recommend Nick and Savills Esher!

Brandon · 26 October 2022

★★★★★ 1/5

Trustpilot

be careful when you let this company into your home

I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...

CriticalThinker · 26 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend

Amy Mackinnon from the Buckingham Gate office was superb. She went above and beyond to assist with my flat purchase, giving great advice and reassurance through the sometimes stressful process! I can not recommend Amy and the Savills' team highly enough and wish them every success in the future.

Auria · 6 January 2023

★★★★★ 5/5

Trustpilot

House purchase.

We purchased our house through Savills and dealt with Caroleanne and I couldn’t recommend her highly enough! The level of care and attentiveness was second to none considering it was over 10 months from our offer was accepted until we moved in as our sale fell through first time around. I will definitely use Savills if we ever decide to sell. Thanks Again Caroleanne.

DR · 21 March 2024

★★★★★ 5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

★★★★★ 5/5

Trustpilot

Superb service - made buying our house easier

We worked with Sue at Savills on the purchase of our property in July 2020 and she was an absolute pleasure to work with, a credit to her profession. All the way through the buying and selling process Sue was highly communicative, supportive and informative, which made what is quite a stressful task much more straightforward. We would recommend Savills and Sue any time.

Dean · 28 July 2020

★★★★★ 5/5

Trustpilot

Superb service

Michael has been fantastic from start to finish. I can not recommend him enough. He has made the whole process so easy and even when there were a few hiccups along the way he smoothed it over and nothing was too much trouble. If you are looking for an honest, reliable agent who does what they say they are going to the call Michael at Savills.

Ian · 4 November 2019

★★★★★ 5/5

Google

Ben and the team provide exceptional service. I’m so pleased that they have consistently been able to find the right tenants efficiently owed to their market knowledge, experience and client networks.

Ravi · 29 March 2024

★★★★★ 5/5

Trustpilot

Professional and Responsive

We rented a flat via Savills in Earls Court for 2 years. We wanted to commend the entire team for being very responsive and professional throughout the process. We'd like to highlight Sam Ing's work in particular - Sam's professionalism, responsiveness and personalised touch when intermediating between us, various contractors and the landlord was very impressive and made the tenancy a smooth ride from start to finish.

Philipp · 24 October 2024

★★★★★ 1/5

Trustpilot

Biased agency- AVOID them at all costs

I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my overall experience.As part of the agreement, i had got the deep cleaning done and then I was asked to get small bits cleaned again and I got the it done the same and sent proof for the two specific areas that were needing rework.I asked my agent to check and confirm if they are happy with the same as she had stated new tenant is starting from tomorrow.Emails acknowledged stating thankyou for getting the clean done and then after 3 days and she sends me an email that the new tenant is still not satisfied! My question is how can any proof be considered tangible if the new tenant has already lived there for two days and why was the response not covering open issues when confirmed by themselves second time.They are charging me 300 pounds again for a small section of cabinet which who knows might have come after new tenant joined inIt doesnt end there.They send me a list of deductibles as part of wear and tear and I have given agreement on 80% of genuine cases and then I see lock change listed for 250 pounds and when questioned on it, they till me owner doesnt feel safe as I had lost one key during my tenure(for which I am already paying the replacement charge).Funny thing is how all of a sudden it becomes a security issue when I had informed them a year back that i have lost one key and I am happy to pay and get it remade but no response to those email for which I have proof and now all of a sudden just because it is owner's personal choice to get lock changed-> that is being put on me too.When I asked the agent to be fair for both sides- the answer I got on email is that Savills is just liaising between both sides by just acting as mere navigators but just inflicting pain and stress for tenants and clearly giving all their communications prioritising the owners.The lack of transparency and cooperation during this process has left me frustrated and dissatisfied. It's disheartening to feel like my concerns are not being taken seriously, especially when it comes to financial matters like the return of a security deposit.I am taking this to TDS if my two pain areas are not addressed by this week and will update my comment again once I have won this battle.P.s before you give robotic response here> I have already looped in your social media Email ID in my email chain that has all the detailed history around my last conversation with agent since a month

Kush · 8 March 2024

★★★★★ 5/5

Google

Lauren Williams was very professional , responsive and considerate in all our interactions. Lauren proactively helped us secure a property remotely and kindly supported us throughout the process for a seamless transition into our new property. It was a pleasure to work with Lauren and her team.PositiveResponsiveness, Quality, Professionalism, Value

Debi · 26 October 2022

★★★★★ 5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

★★★★★ 5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

★★★★★ 5/5

Trustpilot

I would like to thank Savills for all…

I would like to thank Savills for all their hard work in selling my Parents house. They have been a pleasure to deal with and have kept us informed at every step of the process. Nothing is to much trouble for the team, Special thanks to Naomi, John, Fiona & EmmaWould I recommend Savills? In a heartbeatMany many thanks Mark & Family

Mark · 4 April 2024

★★★★★ 5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

★★★★★ 5/5

Google

Second time buying and selling with Savills. Hannah has been a pleasure to deal with, always diligent and helpful!

Aurora · 10 October 2024

★★★★★ 5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

★★★★★ 5/5

Trustpilot

Savills St Johns Wood - Alicia Lindsay

Alicia and Ben were amazing and offered a great service. Alicia's enormous experience in the industry meant that huge hurdles that needed to be gone through to get us to exchange she conquered. I cannot recommend Alicia more highly and am very grateful for her hard work.

Annabel · 11 January 2023

★★★★★ 5/5

Trustpilot

Savills Auctions

The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.

Sim · 4 October 2024

★★★★★ 5/5

Trustpilot

A-Game

Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.

Laura · 7 June 2024