Trusted Agent profile · Elmbridge
★★★★★
2,035 reviews across 2 platforms
55 High Street, Esher, KT10 9SH, Elmbridge, KT10 9SH
Savills's office in Elmbridge, at 55 High Street, is rated 4.2 out of 5 across 2,035 reviews on two platforms, including 249 Google reviews rated 4.9.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotTami is the best property manager
Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.
5/5
TrustpilotA pleasure to deal with
Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.
Thank you, Tara, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotTerence Lane was a game changer!
Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!
5/5
TrustpilotExcellent house selling experience
Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!
5/5
TrustpilotProfessional & Helpful, Thankyou !!
Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.
1/5
TrustpilotDoesn't care about tenants only money
Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.
5/5
TrustpilotExceptional Service from Cato Ng
I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!
1/5
GoogleUnfortunately my experience with Nick was well below expectation. In two meeting it was clear to me that all he is interested in is a quick commission. I was lucky to get advice from another person at Savills and decided to move my listing to another agency.
I'm sorry to hear about your experience and thank you for bringing it to our attention. Unfortunately as there is no name on this review I can't investigate further. If you’d like to contact me to discuss, please do call me on 01932 838 004 or email me sashwell@savills.com. With best regards, Simon Ashwell - Regional Director
5/5
GoogleAbi and Esme from the Savills rental team went above and beyond for us on the rental of our property. We’d never rented before and they were an incredible guide throughout the entire process, not to mention patient, kind and understanding. We couldn’t recommend them more highly!
Thank you for taking the time to review our lettings team, Anna. You are now in capable hands of our Property Management team and I am sure the tenancy will run smoothly. Best Wishes, Laura Lane - Regional Lettings Director
5/5
TrustpilotSavills has once again come to my…
Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!
Thank you for your kind words and for taking the time to post a review, Monica. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
GoogleA great service from Esme Brown ! Very helpful and friendly throughout the process, which was concluded very efficiently. Thanks also for all the help from George Duff and the team, first class all round.
Thank you for the wonderful feedback on the team, Paul. Great to work with you again on this tenancy and I am sure on future tenancies too. Best Wishes, Laura Lane - Regional Lettings Director
5/5
TrustpilotFourth Time’s the Charm
Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!
5/5
Trustpilotoutstanding service, care and support
The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.
5/5
GoogleThe Savills team were excellent from start to finish, providing regular updates, setting expectations and finding a great tenant. I have worked with Charlotte from the Esher team for close to 5 years and was the reason to chose Savills, she knows the market and has a very professional and pragmatic approach. I have no hesitation in recommending the service they offer and actually have done for a couple of colleagues in the office.
Thank you Sanji for your kind feedback, it is so great to hear what a wonderful relationship you clearly have with the team in Esher and am so pleased to hear how helpful they have been through your letting journey. Laura Lane - Lettings Director
1/5
TrustpilotVery bad communication
Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.
Hi Catalina, thank you for getting in touch and sharing your feedback. Customer service is incredibly important to us and to hear we have fallen short of your expectations is regretful.We would really appreciate to hear more about your experience so that we can improve our services. Please email any additional details to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotExceptional support
Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!
Hi Polina, it was our pleasure! And thanks for the review.Regards,Luke
5/5
TrustpilotGreat team
George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!
We are so pleased that everything worked out successfully for you, Luisa. Thank you for providing us with an update and for taking the time to review our service.Regards,George
1/5
TrustpilotAbsolutely appalling experience with…
Absolutely appalling experience with Pimblico office. Ridiculous delays with compliance, never-ending demands and Laura Wilcox and Claire Palmer took zero trouble. We dropped the company after weeks of stress.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our Pimlico office. We would welcome the opportunity to look into what happened in more detail, and would appreciate further context to be sent via email to socialmedia@savills.com so we can investigate.
5/5
GoogleA big thank you to Ben who helped us move into our new home in record time (and during the busy holiday season). He was highly responsive, polite, and super helpful. I'd definitely recommend Savills Esher for anyone looking in the area.
Wonderful feedback to hear, Sarah. Wishing you all the best in your new home. Best Wishes - Laura Lane, Regional Lettings Director
5/5
TrustpilotExcellent job from the Savills team particularly Tom Willing
Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.
Thank you for your kind words. I know that selling a home can be very stressful and it is wonderful to hear that my team and I were able to help make things that bit smoother. Please feel free to get in touch with any further questions.Regards,Tom
5/5
TrustpilotAlexa was brilliant from the outset!
Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotAliya is really helpful and responds…
Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.
Thank you for your feedback, Brittany. It really helps us review our own performance and ensures our service is the best it can be.
5/5
GoogleI recently purchased a property in Surbiton and Nick and the team couldn't have been more professional. As a first time buyer he really made it a smooth process. They were very prompt and kept me updated every step of the way. I would 100% recommend!
Thank you for your review Paul. Great to hear that you had a good experience with Nick and the team. Wishing you the best of luck in your new home! With best regards, Simon Ashwell - Head of Region
5/5
TrustpilotGreat experience with our Savills realtor
Eddie was incredibly helpful from the very start of our search all the way through to signing and moving in. We are extremely grateful to him for making the process easy and being readily available for all our questions & concerns. He had our best interests at heart from the beginning which made him a great realtor to deal with. We'd be sure to use him again in the future.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
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