Savills Esher reviews in Elmbridge

★★★★★ 5/5

Trustpilot

Great buyer experience

We had a fantastic experience as buyers purchasing a property marketed by Savills of Petworth.We were able to get an appointment quickly, after seeing the good quality photographs provided on line on a property search website. We were met by Daniel, an Associate Director of Savills, who showed us round and was very knowledgeable about the property. We loved the house and made another appointment for a second viewing for the following week. However, our sister-in-law came to stay and as she is quite knowledgeable about property, we called up Savills to ask if we could have a viewing earlier. They were more than happy to accommodate us. We put an offer in straightaway and Daniel was very speedy in getting back to the vendors and then us to agree a sale price. He then helped as much as he could to move the transaction along by constantly liaising with the vendors, the solicitors and even our estate agent acting for the sale of our old house. Every time we called up, he was either available or got back to us very promptly not long after. He was always available on the mobile. His colleagues in the office were super friendly and sounded very professional. This is really what you expect when dealing with a company with the reputation of Savills, of being a higher end estate agent. We all know them as being a go-to agent if one is looking for a beautiful country estate or an expensive apartment in town, but maybe people don’t realise they have a variety of property on offer. Ironically, we happened to be visiting Petworth a few months’ ago and were looking at houses in the area. We saw the Savills office from the car park and I suggested we go in to see them, but my husband said there was no point - they wouldn’t have anything in the price bracket we were looking at!! Obviously big mistake! I would wholeheartedly recommend Savills of Petworth for anyone wanting a really good, extremely professional and proactive agent, whether you have a little cottage or a grand property with acres of land. From our experience, we would say you will receive the utmost attention and expeditious sale, whatever the size of the property. They were clearly acting well for their clients as we were persuaded up with our offer and were clearly in a lot of contact with them regarding the progress of the sale, but as purchasers, we really felt valued too. Unlike some higher end agents we could mention in rural Sussex, there is no hint of pretension or snobbery towards potential buyers, just enthusiasm, property knowledge and helpfulness all the way. We would like to thank them for helping us find the house of our dreams!

Mrs · 16 April 2020

★★★★★ 5/5

Trustpilot

Vivian was a huge help

Vivian was honest, collaborative and super effective.

Adit · 1 October 2025

★★★★★ 5/5

Trustpilot

Superior Rental Management Service

I have been a landlord with Savills for several years now. Savills completely manages my property portfolio as I live abroad. As a hands-off landlord I cannot ask for more. They have always done secure tenancy checks, ensures tenant satisfaction, are always on top of any maintenance issues and manage all the finance’s and payments so I don’t need to worry about a single thing. The staff are always courteous and keep me informed. Key amongst these is Wendy Tickle who has expertly managed my accounts ever since I was a client from a previous company. Wendy’s approach goes above and beyond what I have experienced from other agents, as she always communicates everything, follows up ahead of time and goes above and beyond, doing things such as contacting the local council or service management company to resolve any financial issues that may arise. It’s this approach and staff like Wendy that go the extra mile that has kept me loyal.I highly recommend Savills if you’re looking for highly professional team that will treat you and your tenants with the care respect, and give you peace of mind that you expect.

Imran · 5 December 2024

★★★★★ 1/5

Trustpilot

Poor Property Management

I’ve rented homes for about 20 years in different cities and countries, and Savills has been the worst by far. Their property manager constantly dodges responsibility and ignores urgent issues, letting simple fixes drag on for months.

For example, it took 9 months to fix our apartment's lights - a job that usually takes 2-3 days elsewhere. Similarly, the AC and heating systems were non-functional for months.

The property manager often says he's sorted things out with contractors, but when I checked on these companies they say they had not received any request from Savills. That happened at least twice with two different issues.

Right now, we’re dealing with massive mold damage that started in October and has ruined our bedroom’s built-in wardrobe, making the air toxic and the bedroom unusable. Despite promises, nothing has been done, and it’s already December.

Throughout our tenancy, there has not been a single day when everything in the apartment functioned as promised. Think twice. Their negligence could seriously affect your living conditions and health.

Igor · 5 December 2024

★★★★★ 5/5

Trustpilot

George was fantastic at managing a very…

George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.

Matthew · 3 May 2024

★★★★★ 5/5

Google

Have bought and sold on more than one occasion with Savills in Esher over the last decade so can confidently say they’re brilliant. I’ve personally dealt one to one with Nick, Hannah and Trevor.. All super professional with knowledgeable and realistic advice. On all occasions exceeding expectations with excellent communication and results. Highly recommended.

Brij · 10 October 2025

★★★★★ 5/5

Trustpilot

Great experience with Savills

I have completed the purchase of a property through Savills, Sholto Thompson was the main point of contact throughout.I have to say that my experience was very positive. From day 1 Sholto was very helpful and answered any question I had timely. While going through the process he maintained a good level of communication and he actually assisted with some chasing towards the end of the sale, as things seemed to have gotten stuck somewhere along the lines. I am sure his support helped in concluding the sale and made the process a little less stressful as completion was approaching. So a particular thank you to Sholto for all his help which didn't go unnoticed.I'll definitely recommend Savills to friends and keep them in mind for the future.

Adele · 22 February 2024

★★★★★ 1/5

Trustpilot

Just relating my experience in…

Just relating my experience in attempting to buy from Savills estate agency. Was told to come on Saturday at 11am and the sale of the apartments would be sold on first come basis. However a ticketing system was created for which people who turned up on Friday were allocated tickets in advance due to security concerns of the site. This was not communicated to the majority of people who arrived on Saturday. On arriving at 10.50am I was allocated ticket 23 as 1-18 were already given out Friday. The 18 ticket holders purchased the majority of the 20 apartments available and anyone who followed the correct procedure and turned up on Saturday was left with the remaining apartments. The professionalism shown here can only be described as a disgrace.

Bushy · 11 January 2020

★★★★★ 5/5

Google

We have recently purchased our home through Nick Barnett at Savills Esher. Nick was the key person in making this happen. The process of buying a home can be full of stresses and can take a long time. However, Nick was brilliant in constantly making sure all the different parties concerned were communicating and he was pivotal in making the whole experience run as smoothly as possible. He was always so lovely and calm on the phone and most importantly he was always always reachable - if I left Nick a message, I would hear from him that same day. That is not something I have experienced with anyone else - even in different vocations. Thank you Nick for being brilliant and making this whole process so efficient and stress-free for us.

Nishi · 27 October 2019

★★★★★ 5/5

Google

Savills have been managing our property in Esher for a number of years. During this period we have been impressed with the evaluation of prospective tenants, the advice about rental levels, the restoration and improvement of one's property and, very occasionally, the recovery of outstanding rent. In all areas the advice has been honest and out comes successful. Charlotte Baylis and her team of specialists, Emily, Emma, Lauren. and Stephanie, are to be commended. Best wishes and renewed thanks, Garth Coles

Garth · 27 October 2019

★★★★★ 5/5

Trustpilot

Savills Exceeds Expectations

Savills recently helped us purchase a house that we have admired for over 30 years and which we had assumed would never come up for sale in our life-time. To facilitate this purchase Savills managed the sale of our current property, which we put on the market at very short notice, and thanks to their determination, perseverance, energy, market knowledge and advice, we achieved our desired sale and in a time scale that suited all parties. Peter Walker expertly handled both transactions from our perspective and exceeded our expectations as he worked tirelessly to ensure that we achieved the sale we required. We thank Peter and his team and would use them again and would not hesitate recommend them to others.

SH · 3 September 2019

★★★★★ 1/5

Trustpilot

WARNING

WARNING - DO NOT USE THIS COMPANYI was asked to be a guarantor so i agreed. This awful, arrogant, ignorant, OTT company sent me a link to add info they supposedly require. I cant believe what they have asked for me to supply? very intrusive to say the least, almost everything except my inside leg measurement or is that to come? They state that you can ring or email them but you can never get through or a reply. I think they only exist because people have no choice, DISGUSTING!!!!!!!!!!!!!!!

B · 11 November 2024

★★★★★ 5/5

Trustpilot

Claire Reynolds and the Marylebone team...

Claire Reynolds and her team at Savills we’re superb selling our 3 bed flat in Marylebone - incredibly efficient, professional, caring, and hard working. Claire found us a buyer within a week of instructing her and negotiated a very good deal for all parties. She was also very proactive during the conveyancing process and even helped reassure the seller and other estate agent on our onward purchase that all was well. Would thoroughly and absolutely recommend Savills.

Edward · 20 August 2020

★★★★★ 5/5

Trustpilot

Happy with our property manager

We are really happy to have Aliyah as our property manager. Aliyah has been very responsive and efficient to manage our rental property. We’re lucky to have Aliyah and would recommend her services.

Jenny · 24 October 2024

★★★★★ 5/5

Trustpilot

Savills estate agents

We found Savills to be a very professional company. The whole team who helped sell our home especially Chris Clifford were on the ball with every aspect.We were notified of the progress the whole way through to completion. Today we were delighted to receive a bottle of champagne totally unexpected but very welcome. We wouldn’t hesitate to use them again.

Mrs · 15 March 2023

★★★★★ 5/5

Trustpilot

Suzy Lambert of Savills is a delight to deal with

Suzy Lambert of Savills is the ultimate property sales manager. She is not pushy, she gives you the facts and lets you make up your own mind. She has integrity and is a model of discretion around the sales process - the fact that she will not divulge confidential info about the other party gives you confidence that she maintains the same wall around your info. What’s more, she is always cheerful and nothing is too much trouble for her. She made our viewing of countless properties over an extended period an absolute delight come rain or shine.

Rob · 3 November 2024

★★★★★ 5/5

Trustpilot

Sam Ing and Savills - great service and professional

Sam Ing is true professional in helping us renting the beautiful house.great service in terms of communication, viewing appointment, maintenance and checkin. Sam is very attentive and responsive in replying to our emails in case of any repair works required in the house or guidelines required and get the repair work done on time. True professional service and I am happy with Savills.

Hasim · 10 November 2022

★★★★★ 5/5

Trustpilot

First Time Buyer

Last year I had the pleasure to work with Sophie Grannell from Savills surrounding my first purchase. Sophie was always available and open to answering any questions I had surrounding the process in addition to offering insight into elements outside of the house purchase itself. Overall working with Savills put a typically stressful situation into a balanced and easy-to-process transaction.

Matthew · 22 February 2023

★★★★★ 5/5

Trustpilot

My key contact is Deanna and my…

My key contact is Deanna and my experience and interactions with her have always been positive. Deanna is very customer focused, the consummate professional and a great communicator i.e. always keeping you updated if there is a matter to be resolved.

Concept · 21 May 2024

★★★★★ 5/5

Google

Had a wonderful experience with Marium. She was super friendly, timely and really helpful. Would absolutely recommend her to family and friends.

Yazi · 10 June 2026

★★★★★ 5/5

Trustpilot

Lettings Property Management - Gus Young

The lettings team has managed my property for a number of years now and I've always found the team to be professional and responsive, taking a lot of care to understand any concerns I have had as a landlord and handled issues with diligence and consideration for all parties. Particularly in recent years, I would highlight Gus Young, who as my property manager I have been really impressed with the level of service, support and attitude that he exhibits in all our interactions and efficient way he deals with day to day property challenges. Would definitely recommend him to other landlords as a great manager.

Luke · 18 October 2024

★★★★★ 5/5

Trustpilot

Caring, considerate property managers

I experienced an accidental injury as our communal area light was broken. Aliya C our property manager is always super helpful, positive & quick to respond to any problem no matter how big or small. Within a few hours, we already had an electrician confirmed to come resolve the problem & within 3 days the issue was rectified completely and shockingly at no cost. Really impressed with the timely delivery as always. We’re lucky to have her as our property manager 🙂‍↕️

Mei · 17 October 2024

★★★★★ 5/5

Trustpilot

Savills did an excellent job for us

Sue and Steven helped us sell our house for the asking price then find an alternative property in record time when our original house purchase fell through. They were professional and responded quickly throughout the process. We would highly recommend Savills

ANDY · 9 January 2026

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. Where to start. I was interested in renting a property from them and the whole experience has been an abomination.My initial enquiry was dealt with there “ chat bot”. After taking all my details etc I was told somebody would phone me. First time, no call. Maybe excusable. This happened 6 times over a period of a few months. No contact whatsoever.I then out of the blue received an email from them, I replied with a few enquiries and they replied 4 weeks later!I have never spoken to anybody from Savills in 4 months of enquiries now.They are undoubtedly the worst company I have ever dealt, there incompetence and arrogance knows no bounds and there customer care is zero.Please steer well clear of this shower if your selling or buying,there are some great estate agents about, this is not one of them.

Andrew · 14 October 2024