Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
Pedro · 4 December 2024
Agent replied · 22 February 2025
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
★★★★★ 5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Anu · 3 November 2024
Agent replied · 24 November 2024
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
★★★★★ 5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Nadim · 19 March 2024
Agent replied · 24 November 2024
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotHenry has been very helpful in…
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Isha · 12 August 2024
Agent replied · 26 October 2024
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
★★★★★ 5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Snir · 5 July 2024
Agent replied · 26 October 2024
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
★★★★★ 5/5
TrustpilotSmooth, charming, simply perfect
I have just found my ideal home with the help of the wonderful Louna Del Barrio @KnightFrank Southbank. The whole process was smooth and this not being my first rental, I know how much hard work Louna must have put in to make it all happen. Highly personal and professional service. I am really grateful!
Thomas · 22 January 2025
Agent replied · 22 February 2025
Dear Thomas,Thank you for your kind words. It was a real pleasure to assist you in this process and I will continue to help whenever you need me. Best wishes,Louna
★★★★★ 5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Mona · 5 March 2024
Agent replied · 24 November 2024
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
★★★★★ 5/5
TrustpilotGood rental management experience
Jocelyn Zhang is very attentive and proactive in managing my rental property. It gives me a peace of mind that my property is in good hands
Susana · 1 March 2024
Agent replied · 24 November 2024
Thank you very much for your kind words, Susana. I will continue provide the same service to you. - Jocelyn
★★★★★ 5/5
TrustpilotExcellent agents
Excellent agents. Worked hard to sell our property in a difficult market. Very professional. Highly recommended.
D · 19 October 2026
★★★★★ 5/5
TrustpilotHigh quality services to find the flat
I came from Japan and would like to find the flat near from the office. Even the tight market, sales team offers multiple options within my budget and sales support team offers quick and kind services and property management team also quick and kind.services. We can communicate with them in Japanese and they offers the high quality services.Thank you for the team in KnightFrank.
Kengo · 27 August 2024
Agent replied · 26 October 2024
Thank you for your kind review, It has been a pleasure to support you. It's great to know that communicating in Japanese made things easier for you.Please feel free to reach out to us anytime if there's anything else we can assist you with. We hope you enjoy your new home!Kind regards,Knight Frank
★★★★★ 5/5
TrustpilotBrigette from Renewals
Great job in renewing our lease contract.Thank you Brigette.
Wass · 12 December 2024
Agent replied · 22 February 2025
Dear WassimThank you for your feedback. I am pleased we found a good middle ground for you and the tenants on the renewal.Kind regardsBrigette
★★★★★ 5/5
TrustpilotI recently got in touch with your…
I recently got in touch with your company regarding a property, unfortunately, the deal fell through. However, it is important to note that Mr Jamie Vass had maintained high level of professionalism and good customer services, coupled with an unprecedented communication skills during this period. For this reason, I look forward to dealing with your organisation again, also, I shall recommend your service to my friends and family. Thank you.
Akko · 10 May 2024
Agent replied · 26 October 2024
Dear Edward, Many thanks for your kindness, I do appreciate it. While I am sorry that things have not worked out in this instance, I am pleased to continue to work with you and your family. All the best, speak soon. Jamie
★★★★★ 5/5
TrustpilotAnn-Marie managed our property very…
Ann-Marie managed our property very well amongst the many challenges we have experienced over the years. Thanks Ann-Marie and all the best with your other clients!
Mark · 19 February 2024
Agent replied · 26 October 2024
Thank you Mark for the lovely review. It was a pleasure working with you and hope to do so again in the future. Best wishes, Ann-Marie
★★★★★ 5/5
TrustpilotVery helpful
Very helpful throughout, thank you to Kristian Lee for his help with providing us with a quick and quality reference.
Artem · 14 June 2024
Agent replied · 26 October 2024
Thank you for your Kind words, you have been great tenants. Kind regards,Kristian
★★★★★ 5/5
TrustpilotI have rented a flat with Knight Frank…
I have rented a flat with Knight Frank and managed by Jocelyn Zhang, I must say her service is exceptional. Her responses are always prompt, supportive, and highly professional. Highly recommended.
Xuefeng · 16 October 2025
Agent replied · 17 October 2025
Thank you for your kind words Xuefeng! I’m really glad I could assist and that you had a positive experience. Your recommendation means a lot!
Kind regards,
Jocelyn
★★★★★ 5/5
TrustpilotI reported a noise …
I reported an unusual noice emanating from a water boiler. Daniel, at KnightFrank quickly arranged for a technical assessment to be carried out.A technician called and discovered worn out components and again Daniel stepped in to gain approval for rectification work to be sanctioned. This work was carried out 12 June. Now, there is no noise from the boiler, and the shower unit works perfectly. Very effectively managed.
Brian · 12 June 2024
Agent replied · 26 October 2024
Hi Brian thank you for your review very much appreciated. I look forward to working with you in the future, please don’t hesitate to reach out on any problems in the property’.Kind regards,Daniel
★★★★★ 5/5
TrustpilotVinnie from renewals has been great in…
Vinnie from renewals has been great in helping negotiate rent. I have been at this property for 2 years now and have just renewed for the third year with the same rent and terms! It just took one e-mail for him to get this done - very easy and efficient. Overall, my experience with Knight Frank has been good so far!
Tarang · 8 October 2024
Agent replied · 26 October 2024
Dear Tarang,Thank you for the lovely review.I am so pleased you are continuing for another year.All the best.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotWe would like to express our thanks to Hector Watch from Knightfrank's Baker Street office
We would like to express our appreciation for the excellent services provided by Hector Watch from KnightFranks Baker Street office. Hector has helped us to ensure the tenants are fully satisfied with their needs after moving in to the flats, and always respond to our queries efficiently and helpded sort out issues in a professional manner.
Jud · 19 December 2025
★★★★★ 5/5
TrustpilotBeth is very kind and share me all…
Beth is very kind and share me all house information to rent.
동훈 · 22 October 2024
Agent replied · 26 October 2024
Thank Don, it has been great working with you also! Best, Beth
★★★★★ 5/5
TrustpilotJocelyn is very responsible
Actually, I am considering to change my agent to other companies until I meet Jocelyn for my house manager who makes me feel Knight Frank trustworthy and responsible. She is trying to solve my problems for service charges again and again till everything is settled. I feel safe to ask Knight Frank to manage my property maybe other properties in the future.
Fei · 16 September 2024
Agent replied · 26 October 2024
Thank you for your kind words. Your satisfaction is my priority, and I look forward to continuing to provide the support you need. I’m grateful for the opportunity to manage your property and any future ones.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotAlfie Rippon has been great in helping…
Alfie Rippon has been great in helping with the end of tenancy logistics
Julie · 1 October 2024
Agent replied · 26 October 2024
Dear Julie, Thank you for the kind words and I’m glad it was a smooth process for you.I wish you all the very best. Kind regards,Alfie
★★★★★ 5/5
TrustpilotKnight Frank Fulham
Our first time using Knight Frank. Had a really great experience. We were shown the property by Katie Shaw who was very accommodating. We were extremely happy with the support we received throughout the process, from viewing the property to signing. Katie and Lana at Knight Frank Fulham streamlined the process and were incredibly supportive and responsive throughout.
Gaby · 13 November 2024
Agent replied · 24 November 2024
Dear Gaby,Thank you so much for leaving us such a lovely review! We have really enjoyed working with you throughout the process, and wish you all the best in your new tenancy. If you need anything else in the future please do not hesitate to reach out!All the best,Katie and Lana
★★★★★ 5/5
TrustpilotProfessional & easy to deal with
Very professional, efficient and pleasant to deal with. Angharad Lonnon and her team were excellent. Would highly recommend.
Mr · 4 July 2024
Agent replied · 26 October 2024
Thanks David, it was a pleasure to be able to help, best of luck in your new home.Angharad and the Elmbridge Lettings Team
★★★★★ 5/5
TrustpilotWe have recently renewed the leas on a…
We have recently renewed the leas on a property through KF. They have been an excellent link between us and the tenant, and have made the process seamless. i would like to single out Dan from Renewals as being pivotal to this, so if you get to work with him you are in luck.
Edward · 8 January 2025
Agent replied · 22 February 2025
Thank you Edward for your kind review. It was a pleasure assisting you with your renewal. Thank you again. Dan
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