5/5
TrustpilotVery efficient and engaged team at…
Very efficient and engaged team at Beckenham. We managed to sell quickly and they really helped in getting a good offer.
Trusted Agent profile · Elmbridge
John D Wood & Co. Cobham Sales reviews in Elmbridge
★★★★★
310 reviews across 2 platforms
2 Church Street, Cobham, KT11 3EG, Elmbridge, KT11 3EG
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Elmbridge, at 2 Church Street, is rated 3.7 out of 5 across 310 reviews on two platforms, including 28 Google reviews rated 4.8.
Reviews
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
GoogleI lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
Agent replied · 24 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
2/5
GooglePoor communication with these people, always had to chase even for the most minor information. Constant emails being ignored and phone calls not being returned. Moving house is a stressful enough experience without your estate agent letting you down on top of it. Not a happy experience.
Agent replied · 24 October 2024
Thank you for getting in touch. We are unable to find you as a John D Wood & Co client and so please send further details to us on marketing@johndwood.co.uk to allow us to investigate.
5/5
GoogleAmazing service from Adam and the team. It was a pleasure to work with them from start to finish. Highly proffesional and quality service. I would definitely recommend to anyone who is considering.
Agent replied · 24 October 2024
Thank you Jonathan for your excellent 5* review and recommendation. Its a pleasure to read John D Wood & Co provided you with a highly professional and quality service. Best wishes, Lucy.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleWas taken care of by Lucy at the cobham branch, and absolutely divine young lady. Polite, kind, caring and so informative. Can’t thank her enough for her help and fully recommend using her if in the market for a property (selling or buying)
Agent replied · 24 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleWe sold our house through John D Wood and had an excellent experience. The team were all very proactive from start to finish and I would highly recommend them.
Agent replied · 24 October 2024
Hi Duncan, Thank you for your wonderful 5* review! We're thrilled to hear that you had an excellent experience with our proactive team. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
5/5
TrustpilotProfessional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back. On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did. They then contacted me a 3rd time for an appraisal. DO NOT USE.
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Agent replied · 23 October 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleExcellent selling experience working with Samantha and Adam at JDW in Cobham. We had an effortless transaction selling within 48 hrs of instruction. Very professional and managed the process from start to end without any dramas so thank you!
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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