Trusted Agent profile · Elmbridge
★★★★★
310 reviews across 2 platforms
2 Church Street, Cobham, KT11 3EG, Elmbridge, KT11 3EG
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Elmbridge, at 2 Church Street, is rated 3.7 out of 5 across 310 reviews on two platforms, including 28 Google reviews rated 4.8.
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Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
TrustpilotWe really owe Peter Woods a huge thank…
We really owe Peter Woods a huge thank you for the efforts he went to , to secure the property of our dreams. We could not have done it without his help and he made the process very easy.
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotA very good experience with Kate
Seamless - that's how it felt when Kate Martin helped me find a new home. She's thorough, considerate, super knowledgeable and gave really great advice. She really is brilliant to deal with and I can't recommend her enough.
1/5
TrustpilotJ D Wood lettings corrupt liars
Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is. My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch. Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim. I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me! Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time. This is obviously company policy - you have been warned…
1/5
TrustpilotJDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID
The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
3/5
TrustpilotIndividual excellence let down by lazy communication and poor tenant management
While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.
5/5
TrustpilotI honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.
5/5
TrustpilotI recommend these guys to anyone who listens!
I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.
5/5
GoogleThank you to Adam and the team for managing the transaction of our purchase in cobham. Very clear communication and he helped the entire chain progress smoothly. Highly recommend this estate agents.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
5/5
TrustpilotMy thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
5/5
TrustpilotI had a great experience with Paris…
I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
5/5
TrustpilotHave been looking for a while
Have been looking for a while, and Kirsty at Beckenham branch has been great at looking after us, as well as being incredibly patient. Thanks and we know we will get something soon 😊
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotGreat job
I really appreciated Paris’s help at the Notting Hill branch. He helped me find the right flat and did a great job smoothing out any issues that came up along the way
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
GoogleFrom the initial valuation of my house through to completion, the whole team have been so pleasant and professional to deal with. They made me feel confident that they would provide a great service and that is exactly what they did. They were always approachable and I felt that I was able to contact them about any minor query I might have. They made the sale of my house a slick process and stress free. They were spot on with the valuation and I had full asking price offered within 8 days. I highly recommend John D Wood, and would not hesitate to use them again for a sale of my property.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
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Tell us what you need and we'll put you in touch. John D Wood & Co. Cobham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Elmbridge.
