5/5
FacebookGreat experience throughout my whole tenancy ! Thanks Aimee our property manager for being so on top of everything
Trusted Agent profile · Elmbridge
James Fancy Esher reviews in Elmbridge
★★★★★
146 reviews across 2 platforms
29 High Street, Esher, Elmbridge, KT10 9RL
James Fancy's office in Elmbridge, at 29 High Street, is rated 4.7 out of 5 across 146 reviews on two platforms, including 75 Google reviews rated 4.9.
Reviews
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
Facebook5/5
GoogleAfter a few setbacks with other agents, we had a great experience selling through James Fancy. Cody was great and kept us up to date on any developments. Thanks
5/5
FacebookThe team at Bourne were fantastic from beginning to end.
5/5
FacebookGreat pro-active service provided by Bryn and Gemma to push the sale process along. Without their enthusiastic involvement, we would probably still be waiting to sell after months of delays caused mainly by the solicitors.
Agent replied · 29 October 2023
Thank you for kind words David, it certainly was a long process but a positive result for all in the end. Thank you for your custom, regards Andrew and the team at Bourne.
1/5
FacebookI couldn't not recommend bourne enough!! Like someone else said I wish there was a zero star option! Rented through bourne, it has taken over a month and we still haven't heard what's happening with our deposit! I constantly have to chase and I get nowhere and then I have to chase again and there is no urgency to get our money back to us! Seriously, I wouldn't bother with this mediocre company! Utterly useless!!
1/5
FacebookI have never dealt with a company that operates in a way that is so unjust and immoral. The lettings team have done nothing but make mistakes and treat us so unfairly as tenants. Avoid renting a property managed by them!
Agent replied
Bourne Lettings regret that you feel you’ve had a poor experience with our team or indeed that you perceive mistakes to have been made throughout your tenancy. You have raised a complaint through our complaints procedure which is under review and we will respond to you directly. Kind regards, Nicola Moyles (Lettings Manager)
5/5
FacebookAndy, Ross, Oliver and the team have been amazing during the selling process. Can’t thank them enough.
4/5
GoogleChris was helpful, honest and friendly. 12 days rental + vat + checkout fee was somewhat higher than anticipated admin cost once we had committed.
5/5
GoogleI have been dealing with Jack and the team at James Fancy to let my property and couldn't be happier! Great service. Will use again.
5/5
Facebookthanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
5/5
FacebookI would highly recommend the bourne team led by Adam, They were professional but compassionate as they sold my family home quickly for me and always knew where we were with my sale.Steve and Zoe Farnham
Agent replied
Dear Steve, thank you so much for your recent review. Wishing your yourself and your family a fantastic move. Thank you for the opportunity. Kind regards, Adam
5/5
FacebookBourne have been looking after my property for a number of years with care and professionalism. Over this time, my property manager Karen Reynolds has done an excellent job. Her wide knowledge of industry service providers has proven invaluable on several occasions and her consistently conscientious help and advice are very much appreciated.
5/5
FacebookBrilliant personal service that goes the extra mile to make sure things run smoothly. I have moved several times but never had such a professional and friendly service.
Agent replied · 29 October 2023
Hello beautiful lady, I'd enjoy what you share here on Facebook but we’re not friends yet, I have tried several times to send the friend request but it’s not going through. Do you mind trying from your side? I will be happy to be friends with you. If you find this message embarrassing please pardon my manners. Thank you God bless you.
5/5
FacebookIt was my pleasure to deal with Roanna at the Alton Estates branch of Bourne’s. She was the consummate professional from start to finish, from the initial sales pitch to the latter complex stages to get the transaction over the line. I cannot recommend her highly enough.
5/5
GoogleFrom start to finish Cody and Daniel were professional and efficient. A pleasure to work with.
5/5
GoogleExcellent service and professional conduct throughout the process. Would highly recommend.
Agent replied · 23 August 2024
Thank you for your kind words we are very happy that you received the level of service you desired.
5/5
GoogleI have met Chris through a viewing arrangement. When I speak on the phone or meet at the property with estate agency people, I sometimes find that they are too professional. I do hope what I am trying to explain. Chris, his polite response made me feel very precious. Bless your company and Chris who does his best all the time. Hasun xxx
5/5
GoogleI have recently moved into a property in Esher. I have been dealing with Chris throughout the process who has gone above and beyond to help make the move successful. The most pleasing factor was that he showed sincerity in making what is normally a stressful process very smooth. He was very professional throughout and I couldn't recommend James Fancy estate agents enough.
5/5
GoogleExcellent service and professional conduct throughout the process. Would highly recommend.
Agent replied · 27 August 2023
Thank you for your kind words we are very happy that you received the level of service you desired.
5/5
GoogleI found them very professional, helpful, supportive, efficient and friendly. I would definitely recommend them.
Agent replied
Thank you for your kind words Susannah. It was lovely working with you and we wish you all the very best in your new home.
5/5
GoogleWe just wanted to say a big thank you to the James Fancy team with our house sale. You did a fabulous job keeping things moving. House moves are always so intense and stressful, but you've ensure the stress was minimised by being an open, friendly and proactive person to deal with.
5/5
GoogleChris Sewell was exceptionally kind and helpful. Very professional
5/5
GoogleRecently moved in to a flat with James Fancy. The overall customer experience has been very positive for me as they responded fairly quickly to all my questions and problems. Thanks especially to Sian for helping me out, and Chris for giving me that bottled water when I was dehydrated in the office. 🙋🏻♂️
5/5
FacebookCan't begin to thank the team at Farnham enough for all their hard work and dedication when dealing with the sale of our late mum's house in Badshot Lea. When you live over 200 miles away having a friendly voice and a team of amazing people on the other end of the phone is priceless.
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