Trusted Agent profile · Elmbridge
★★★★★
146 reviews across 2 platforms
29 High Street, Esher, Elmbridge, KT10 9RL
James Fancy's office in Elmbridge, at 29 High Street, is rated 4.7 out of 5 across 146 reviews on two platforms, including 75 Google reviews rated 4.9.
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleI let my property through Bourne. The letting team has worked very efficiently and found very nice tenants for me. Hannah has always been very helpful. Thank you Hannah and letting team.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
1/5
FacebookNO STARS... AVOID AT ALL COSTS! Find a different property not managed by these unprofessionals. READ OUR EXPERIENCE BEFORE YOU USE THEIR SERVICES! GUILDFORD BRANCH - DEALING WITH AYAH HAYDER Searching for a property to rent, we came across BOURNE's listing. We moved into a house that over the period of two years of tenancy, required MULTIPLE tradesmen in and out of for counts of issues; we are not picky people, but paying £1650 a month in rent, for a 3 bed semi detached home, you'd think you would at least get a decent property, not a ruin with old carpets. It was clear that almost no work has been done to the house since it was last on the market, prior to us moving in, and was in a bad state. To the point when we moved out and done a DEEP CLEAN ourselves, the people that came out to check the property have stated multiple times throughout the end of tenancy report with 'Condition IMPROVED'. We would've gone elsewhere if we wasn't struck on time, rushing into this property, was the worst decision. From the beginning we requested new carpets, as they were so run down, to be told that they will only replace the carpets for us if we change them for new ones when we leave also... The whole tenancy, their management of the property was a disgrace. The issues that arised whilst renting the property, took crazy amounts of time and communication to get anything done or fixed. Now, being full of joy, thinking we're finally leaving this pigsty, what else can go wrong?... We finished moving the night before the keys had to be returned, we're respectful tenants, and the property has been IMPROVED over our course of tenancy... The report backs this up and there is no issues. We'd like our deposit returned... We are a small working family, all on very low wages, but definitely not the sort of people to expect high quality for little money, or expect a lot at all. I have been diagnosed with cancer early on this year, and we are struggling even more with me being out of work, leaving just the other 2 to cover all the bills. So since the property has improved since we have left? We had to expense on the whole move, and a deposit on the new property through LUCKILY a different agency, coming up to a WHOLE MONTH after the report has been made, there is STILL NO SIGN OF OUR DEPOSIT apart from being fobbed off over the phone by Ayah Hayder the so called 'Property Manager' when you honestly couldn't organize a rock to fall off a cliff... I'm not being difficult, just want what is rightfully ours! And which right now, as anyone else struggling for money, is VITAL for us to even have food on the table! But no, these jokers have been bouncing us around, saying they are waiting on the landlord to confirm and get quotes etc. QUOTES? For what? Then they mentioned 1 KEY missing. They emailed, last week saying £10.00 will be deducted from our deposit, asking whether we agree? Not even going to argue, and being given about 20 odd keys upon the move in, there could be a chance a key is missing, so we AGREED to deduct this... Now they're again messing us about, oh well we have up to 3 months... 3 MONTHS? Every property we have rented elsewhere, we had it back in a matter of DAYS! We have left the property BETTER than it was upon moving in. Where is the issue! You're all conmen that are all good at the talk, and setting the rules 'oh you have to do this in 5 working days' and 'Agree to this in 14 days' and all your BS! But the aftercare is NON EXISTANT! The experience and stress you are putting on us in unbelivable, I don't know how you sleep at night, fully knowing that there is a family that you have dealt with going without food or heating for the night in another property, getting letters to pay bills etc. WITH THE MONEY YOU'RE HOLDING BACK FROM US. You really are disgusting, the matters are going to be taken further and for the damage you have done to us by not dealing with this at all showing absolutelty no care for it, it's not about the money anymore, but for people to honestly FIND BETTER than an estate agent like you. I feel sorry for any tenants that are in properties under your disgusting management! YOU OWE US OVER £1800.00 which right now is more than necessary for us to be able to survive. SORT IT OUT!
We are disappointed to see your review post Danca, we have had multiple discussions with you over the period of the tenancy and in the last few days to try and resolve the issue. Throughout your time in the property, we have tried to act in the best interests of both the landlord and yourselves. Your requests and financial matters have been progressed as fast as possible by our team, however, we have to get the landlords permission before refunding part/all of the deposit. We cannot simply return the deposit if there is ongoing negotiations, this either needs to be settled between the tenant and landlord or will need to be raised with the TDS and a decision made by an impartial party. As we re-iterated to you again this week, we are trying to progress matters on your behalf as much as possible and will continue to do so until a resolution is reached. We have now returned the un-disputed amount to you with agreement from the landlord and will refund the remaining balance once the final deductions are confirmed. If you would like to discuss further, then please do give us a call.
5/5
GoogleUpdate from 16th January 2023. After a long and bumpy road we have finally managed to sell our property and buy a replacement via Bourne, they have been brilliant throughout. We have had many setbacks on our journey and have had to twice find a replacement buyer which has drawn out the process far longer than it would normally take. Bourne used their experience, knowledge and contacts to keep the sale alive to great effect, particularly over the impact of the autumn mini budget and the turmoil that caused on the stock markets. The market place has changed massively since the summer and Bourne have provided great support in trying to sell in that rapidly changing and falling market. There were many occasions since the summer where the delays in the sale put our purchase at risk however Bourne have been superb in dealing and liaising with the vendor of my purchase and somehow, on numerous occasions, keeping our purchase alive with them. We cannot thank them enough for this. It has been an eventful journey and very stressful and Bourne have been amazing at keeping us as calm as they could and reassured us that we will get to the end of the process and we will get the house we wanted. Lisa, Atul and Michelle have continued to be superb and, using their skills and wide experience, have provided an excellent level of service and we cannot thank them enough. I would recommend Bourne as a go to agent. Paul & Bob Martin Original Posting from Aug 2022. I have been dealing with Bourne for a few months now on the sale of some property and the purchase of a replacement. They have been excellent in using their many contacts in marketing my property, which is targeted as a development opportunity rather than a traditional sale. I have had a significant number of viewings resulting in an interested party making an acceptable offer. All viewings were professionally conducted by various staff from Bourne causing minimum disturbance and disruption and I was given great feedback on comments from the viewers and the likelihood of the viewer being a serious candidate to move forward with. Similarly they have identified several properties to me as suitable replacements resulting in me finding a property that very closely matched my needs and aspirations. We are currently in the conveyancing process on both properties and Bourne are maintaining contact and providing great advice and assistance on related matters when needed. Lisa, Atul and Michelle have been superb and, using their skills and wide experience, have provided an excellent level of service. I would recommend Bourne as a go to agent. Paul Martin.
Thank you Paul, it is a pleasure working with you and your brother on your move.
5/5
GoogleHaving worked with Bourne for a while I can honestly say they are one of the most patient and persistent agents I have worked with. Given the tricky nature of our Sale and even more tricky clients - Atul, Lisa and Michelle were always on hand to provide us with updates and feedback to ensure our minds were at ease through the stressful time that is selling a property. I would highly recommend them to everyone looking to sell or buy in the area!
Thank you so much Willem, we are all so happy to have been able to assist you with your move. We wish you all the best in your new home
5/5
GoogleWe had the pleasure of buying our first home using the Bourne, who were great and proactive in ensuring that there was active communication going on through the time we showed interest and ensured to go above and beyond to help us meet our timelines as well. As big shout out to Lisa Dunlop and Atul Kumar at Esher who supported us and answered all our queries no matter how stupid - you guys are just too kind! Wish you all the success in making other dreams come true. Cheers!
Thank you for your lovely review Ruchi. You were a very responsive buyer and a pleasure to work with. We were delighted to help you with a super quick completion and the deadline you wanted. We wish you all the very best in your new home.
5/5
GoogleBourne handled the purchase of my new home & the service they provided was exemplary. Lisa negotiated the sale & was fantastic .. Jim Norman the company’s Sales Progressor was also absolutely brilliant.. he was constantly checking along the chain, chasing up developments & kept me fully informed every step. He is a huge asset to the company .. I recommend Bourne without reservation… an excellent service from start to finish.
Thank you so much for your kind words Cathryn it was a pleasure to work with you and we wish you every success and happiness in the future.
1/5
FacebookWe are disappointed from the service received, as after moving in we find out that the heating and the electric shower were not checked and they are not working properly, and the shower needs replacement. Very unpleasant to move in and not being able to have a shower. We found also mold around the windows and doors, and washing machine to clean deeply. Not to mention how dirty the flat was left. Luckily, the landlord welcomed us in a nice way, with some effort to clean around for us. Another thing we would mention is the fact we communicated with few agents, almost every step from the application process was completed by a different person and we were waiting until the very last day before the moving day to receive a contract and make a payment, keeping us worried if everything goes alright. This is quite stressful, considering the fact you have to move out from another flat, but have not confirmed exactly when you’ll be able physically to relocate. Overall, I would recommend to the agency detailed checks in properties before moving in, and transparency about all details, and detailed viewing if possible for the potential tenants, to avoid disappointments.Considering individual agents’s service, Sam was very helpful and nice to us. We met him in the office and we can say he did his job great.
Hi Dess,Sorry to hear you have had a bad experience in renting through one of our offices.If you could please DM me some further details I can look into this for you.Kind Regards Chris(Bourne Estate Agents)
5/5
GoogleAtul and the team at Bourne Esher were fantastic throughout the whole process of selling our house. We had a few stressful moments towards the end but Atul always helped us remain calm with his professionalism, knowledge and friendly nature. We wouldn’t hesitate to recommend them to anyone thinking of selling their home.
Thank you so much Emma we wish you all the best for the future.
5/5
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5/5
GoogleI feel privileged to have worked with Bourne State agent in Esher; particularly post COVID. We had some challenges but the team was always supportive, friendly and very knowledgeable. I could not wish for a better local agent and will always recommend Bourne to family and friends.
Thanks Nancy for your review and hope we could be of assistance in the future!
5/5
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5/5
FacebookPurchasing our home through Bourne was one of the best decisions we made. Gemma Miller at Alton branch, the agent acting on the sellers behalf, helped us all the way through the process and the level of service we received made us feel like we were the client also. Gemma helped us get through many obstacles and ensured we completed in the timescale we needed. The gift received when we got the keys was also such a nice touch. Good job Bourne
5/5
FacebookRebecca from Bourne has been absolutely amazing! Our move dragged on longer than expected due to an issue with the chain but Rebecca managed to get everything back on track keeping calm and professional. While moving home it is so important to find a great estate agent snd Rebecca is exactly that. Professional, friendly and most importantly good communication. Thank you Rebecca, because of you me and my family can start a new chapter in our lovely new home.
5/5
FacebookWe were super pleased with the service we received from Bourne. Tim and Jim were excellent and really helped us with any enquires and were very responsive. Thank you both. We definitely recommend Bourne and will use you again in the future
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5/5
GoogleBeing from overseas, about to let my first apartment here, I was a bit apprehensive about the entire process to be honest. However, the Letting Team from JF was amazing. I worked with Sian and Chris from the get-go and was amazed at their professionalism and commitment. Sian in particular was extremely helpful and accommodating, from being very communicative (answering emails out of hours and on weekends), to arranging for certain things to be in place for my move. I have had a very pleasant experience with the group and would heartily recommend them to anyone in search of accommodation! Cheers guys!
5/5
GoogleFriendly, professional, helpful and caring, we are so happy that James Fancy were the agents instructed on the house we purchased in February. Being first-time buyers, we were full of questions which Cody was only too happy to answer, speedily and thoroughly. We were kept up-to-date every step of the way which gave us peace of mind and reassurance that we were in safe hands. Nothing was too much trouble. It made our first house purchase a painless, stress-free experience. To all the team at James Fancy: thank you! We’re very happy in our new home.
5/5
FacebookBourne have been amazing. In particular Gemma Miller. She has been absolutely amazing and I’m certain we would have lost our sale and house if it wasn’t for her personally chasing and escalating matters. She knows the industry very well, an expert who you want in your corner. She will go the extra mile for her clients. I can’t thank Gemma and Bourne enough. Hands down best agent in Alton. Highly recommend.
5/5
GoogleJames fancy Bourne have put our trust back into estate agents . After months of grief with other agents ( I won’t name ) we started to give up on moving home . We were kindly approached by a Bourne representative who seemed to talk more honestly than others , so decided to give it another shot . Bourne had us under offer very quickly and things progressed steadily . Unfortunately we ended up in a large chain but Cody of Bourne was on hand constantly pushing everything along . We would not hesitate to recommend James fancy Bourne as they are truly hard working and honest estate agents! (rare thing now days). Since moving to our new home our friends also used Bourne after we recommended and have exchanged and moved in record time !!
5/5
GoogleThe staff at James Fancy exceeded our expectations in all respects. Jack and Chris were especially outstanding in the letting of one of our flats in Esher. Their approach was professional, focused and highly skilled. Their client "manner" was as good as I have ever experienced and their determination and hard work to achieve the very best outcome was superb. It included regular reporting and up-dating and with offers to assist during the process and which went beyond the call of duty. It has been a pleasure dealing with them and other staff members and we will have no hesitation in engaging their services again.
5/5
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5/5
GoogleWe have just completed on our sale and found the James Fancy Esher team to be excellent throughout the process. They worked hard to match our house with potential buyers on their database and were able to secure us the right one reasonably quickly. Cody kept in touch with us through to exchange and completion whilst also keeping things running smoothly, despite some challenges caused by the pandemic lockdown. Happy to recommend them.
5/5
FacebookAll the team particularly Rebecca were extremely helpful with a difficult move.The open day was a huge success and that was down to Bourne being vigilant and understanding to my mother's needs.secured well over the asking price and mediated between both parties and Solicitors, keeping up constant communication. Many thanks to all the team particularly Rebecca. Debbie W
5/5
GoogleBourne helped me with the purchase of my house recently. Lisa, Atul and Michelle were extremely helpful. Thank you team!
Thank you for this Shilen it was great to be able to assist you with your move.
5/5
FacebookGemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!
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