Trusted Agent profile · Elmbridge
★★★★★
819 reviews across 3 platforms
37 Queens Road, Weybridge, KT13 9UQ, Elmbridge, KT13 9UQ
Jackson-Stops's office in Elmbridge, at 37 Queens Road, is rated 4.8 out of 5 across 819 reviews on three platforms, including 353 Google reviews rated 4.9.
353
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
463
Reviews on Trustpilot
Business-wide
Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
5/5
GoogleAnthony and Joe were both a pleasure to deal with when finding a new tenant for our flat. Even given the challenges with the Covid environment, they made the process easy and we were never inconvenienced. Both were friendly, professional and responsive - reflective of all the correspondence I’ve had with Jackson-Stops. I would definitely recommend them.PositiveResponsiveness, Professionalism
5/5
TrustpilotThe Tunbridge Wells branch has managed…
The Tunbridge Wells branch has managed my property for several years. They have done this extremely well. The experience has been courteous and professional, staff always available; tenants have been looked after and quickly replaced once they leave; maintenance is attended to quickly with minimum fuss; and rent has been paid-on within a couple of days of receipt. This has been very reassuring as an owner. I would have no hesitation in recommending them to anybody else.
Dear Peter, thank you for taking time to leave your review from a landlord's perspective, highlighting how our Tunbridge Wells team have supported you over the years. Best wishes from us all at Jackson-Stops.
5/5
GoogleMy agent is Lesley Coppack. I have known Lesley from business dealings for over a decade. Her professionalism, attention to detail and passionate support for her clients is clearly evidenced during this period. She goes above and beyond the specification of her work dimension to assist her clients in the management of their valued assets our properties. She has not wavered in her resolve to attend to matters relating to her role. Her knowledge of the domain, her attention to detail and her passion to get the job done is outstanding. In all honesty, if it were not for Lesley I would have looked elsewhere for comparative support and service for the management of my property. I did not and the decision for me was easy, Jackson-Stops.
Dear Nick, Having read your review, we would like thank you for your feedback about our Weybridge Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Sam Farnan Customer Relations Team
5/5
Trustpilothassle free
hassle free, expertly handled.
Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.
5/5
GoogleGreat service from Danielle, helpful and knowledgeable throughout the process!
Dear Avneet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleI had a great conversation with Eloisa in the letting team about the current market and the letting process. Having being new to renting a property, she provided great knowledge and insight, thank you!
Dear Thomas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotWe’ve had a great experience recently
We’ve had a great experience recently, specially with Tallulah Keating who has been taking care of our needs. She has been very understanding and efficient with our requests, always kindly communicating and on top of things. I hope Jackson Stops continues providing the quality and professional service they have so far!
Dear Andrea, very good to hear about your great experience with Tallulah, and we will indeed continue to provide a quality, professional service! With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotPaula and Jodie at Jackson Stops…just awesome!
Paula and Jodie at Jackson Stops (rentals) have been amazing, we were asked to vacate our rental property and were struggling to find anything suitable....Paula fully considered our needs and wants, found us an awesome cottage and sold us to the landlord as fantastic tenants for a long term rental. Can't thank them enough for looking after us so well and helping us find a house we could call home.Fully recommend them.
Dear Sarah, we're really pleased to hear your experience of our Newmarket rentals team and are glad you're now settled in to a home you love. Best wishes from us all at Jackson-Stops
5/5
TrustpilotThe team were extremely professional…
The team were extremely professional and everything from the initial valuation to the successful completion of the sale of my property was completed to a high standard. Very approachable and sensitive to personal circumstances. I would use them again and recommend them whole heartedly. Thank you.
Dear Helen, thank you for taking the time to leave a review and we are delighted to hear that you received a professional service that you would whole heartedly recommend. Best wishes from everyone at Jackson-Stops.
5/5
TrustpilotOutstanding service from Jackson-Stops Woburn
We are extremely pleased with the service we received from Jackson-Stops Woburn.All the staff were friendly, helpful and professional.Tracy gave us detailed information on our viewing and Anthony supported us and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops Woburn to everyone. Thank you for helping us every step of the way towards us buying our new home.Karen and Paul
Dear Karen and Paul, thank you for your five star review of our Jackson-Stops Woburn team, we're delighted their professionalism and expertise shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent professional service
Excellent professional service that went the extra mile to be able to get everything done very quickly. Cannot rate highly enough. Special mention to Shari, Wilmslow brilliant!
Dear Niall, thank you for your review. I will certainly make Shari aware. Wishing you all the very best for the future. Jo from the marketing team
5/5
TrustpilotOutstanding service from Jackson-Stops We are extremely pleased with the service we received from Jackson-Stops Alderley Cheshire
Outstanding service from Jackson-Stops Alderley Edge, We are extremely pleased with the service we received from Will at Jackson-Stops All the staff were friendly, helpful and professional.Will gave us detailed information on our viewing and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops to everyone.Thank you for helping us every step of the way.. Would highly recommend 👌 👍
Hi Bex, thank you for taking the time to leave a review, and we are pleased that you received such a professional, friendly and helpful service from Will and the team at our Alderley Edge branch. Best wishes from us all at Jackson-Stops.
5/5
GoogleWe have recently listed our property with JSS. The team have been superb to work with. Motivated and tenacious to get a sale in such a challenging market. Would highly recommend.
Dear Nicola, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotI've been a landlord with Jackson Stops…
I've been a landlord with Jackson Stops East Sussex for several years now. The team have helped me during a particularly difficult time and with a very bad tenant. In particular I can say Katie, Helen, Bronwen and Becky in accounts have been absolutely fantastic. Katrin has just taken over as my letting agent and I'm sure I will have just as good a relationship with her. I cannot recommend them highly enough!
Dear Jenny, thank you for taking time to leave your review from a landlord's perspective, highlighting how our team have supported you over the years. We've every confidence in Katrin's ability to ensure your experience is consistently postive. Very best wishes from all at Jackson-Stops.
5/5
GoogleWe had a great experience, buying and selling, through Tim, Rosie and the whole sales team at Jacksons Stops. They were patient and professional through the whole process and we would definitely recommend them to anyone looking to buy or sell.
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Tim, Rosie and the team. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
GoogleEloisa from Jackson’s is very helpful and made our tenancy journey very clear and smooth. Always very responsive and responsible. Appreciate her help and agency work overall.
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleJust exchanged on our house purchase and quite simply it would not have happened without the Herculean efforts of the Team, especially Tim. Highly responsive, always helpful, willing to go more than the extra mile to support and drive the process. I have been hugely impressed, can’t recommend them highly enough. ,PositiveResponsiveness, Professionalism
5/5
GoogleWe recently purchased a property through Tim and he was absolutely great to deal with from start to finish. He was very knowledgeable, helpful and responsive. He resolved any issues that arose and the sale went through very quickly. I would definitely recommend him/his team
Dear Georgia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tim, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleFreddy showed us a few properties on Saturday 19th. He was very knowledgable and helpful, we had a good experience. We know we will make a good and informed choice!
Dear Cici, Thank you for your kind comments regarding Freddy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
Trustpilot20 years of top quality management service .
Having been with Jackson-Stops for over 20 years , I have nothing but praise for the Agency. I would single out Margaret Heath in the Property Management department as a very special person who deals with every problem with ease, making life so much easier. Thank - you Margaret.
Dear Ian, thank you for your review and it's wonderful to hear that you have nothing but praise for Jackson-Stops and Margaret in particular. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWashing machine replacement
My washing machine broke, which is less than ideal with two teenagers:) I emailed Jackson-Stops and property manager Marco Correia and Georgie Tilby (maintenance team) organised for someone to come out the next day (Friday). They then had it replaced by the following Tuesday. Very efficient service. Thank you! Much appreciated:)
5/5
GoogleReally good renting experience with this agency, both Oscar and Jack have led us smoothly through the process. They’ve been punctual, helpful and always kept us updated. Really pleased and very excited to move in.
Dear Jessica, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotPaula & Jodie were wonderful to work…
Paula & Jodie were wonderful to work with and ensured my family’s move was smooth! Highly recommend them!
Dear Briana, thank you so much for your five star review of our Newmarket team, we're glad they guided you safely and smoothly through your move. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent service all round
Dear Colin, thank you for your five star review of Jackson-Stops!
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