Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently sold my property through Premier Estate Agents and I highly recommend them to anyone who is looking to sell their home. James and his staff were very professional, helpful, kind and empathetic at all times. It was a unique property to sell in a difficult market but they were tireless in their persuit to find a buyer. I can’t thank James and his staff enough for all their efforts and friendship.
Mary · 10 August 2025
Agent replied · 16 April 2026
Hi Mary. You were a breath of fresh air! You and your family were so patient and understanding and in the end, I think you will agree the outcome was better than anticipated so thank you from all of us here at Premier!
★★★★★ 5/5
GooglePremier were fantastic from start to finish. James was friendly and so knowledgable when he came to value our property and Louise was a dream whenever we called to get updates.
Unlike other agents we have used in the past they always fitted viewers in, even out of hours and nothing was too much trouble.
If you want to deal with an agent that genuinely cares and works on your behalf Premier are the agent to use.
Stephen · 22 May 2024
Agent replied · 21 June 2024
Thanks for such a fantastic review. It was an absolute pleasure working for you and we wish you all the very best for the future.
★★★★★ 5/5
GoogleI recently purchased a property. Premier at Little Sutton, Ellesmere Port was the estate agent that managed the sale. The Premier team was excellent. I was buying from a different city and they always managed to fit me in when I wanted to visit the house and had limited availability. I liaised with Louise, James and Cathrine from Premier. They were extremely proactive and probably got the seller and I through the process a month quicker because they always followed everything up and chased me (nicely) when I didn't respond immediately. Louise particularly went the extra mile for me. She arranged things like the electrical check and boiler check for me with local professionals and just made things easier for me as a buyer. I would definitely recommend this team.
Helen · 22 June 2023
Agent replied · 21 June 2024
Thank you Helen for taking the time to write this review. Louise is a very much valued member of our team and always goes the extra mile.
We hope your family member is very happy in their new home.
★★★★★ 5/5
GoogleI have worked with James to help me to sell my property. They are very professional and quick to response for all request. Happy with all procedure under their help.
YU · 11 August 2025
Agent replied · 16 April 2026
Thank you for your kind words Yu Shi. It was a pleasure doing business with you, and despite you being out of the area it went through smoothly. Thanks again, Premier.
★★★★★ 5/5
GoogleI recently sold a property through Premier Estate Agents and the service i received was Excellent and Very Professional.
Great communication from James Deb and Laura. They were always on hand when needed if i had a question through whats app and the telephone.
Would highly recommend Premier to anyone looking to sell a Property.
5 stars from me.
Stuart · 16 December 2025
Agent replied · 16 April 2026
Hi Stuart. Thank you for your fab review! It was a pleasure doing business with you and we're all so delighted you had a positive experience. All the best for the future and thanks again.
★★★★★ 5/5
GoogleI have recently sold and bought through Premier, the service was outstanding and very professional. James and his team aways made time to deal with any problems, questions and advice that I needed (or my many meltdowns) selling and buying can be very stressful but James always put me a ease. If you want a honest estate agent and to feel like a valued customer premier estate agency I would recommend 100%. JAMES IS A ABSOLUTE DIAMOND. thank youPositiveResponsiveness, Professionalism, Value
Emma · 22 June 2022
Agent replied · 21 June 2024
Hi Emma - Thank you for your kind words. You were a pleasure to deal with and it was a privilege to get you and your family moved from beginning to end. Hope you had a fab 1st Christmas in your new home.
★★★★★ 1/5
GoogleCouldn't be bothered to turn up for a pre arranged viewing today. Cash buyer for an property that is clearly struggling to sell given it's been reduced a few times. If your property is on Eddisbury Road with these lot then this is why it's not selling.
*Update - state they can't find my records but tried to call me today. Obviously have my records to have my phone number on file.
Scott · 29 June 2025
Agent replied · 12 November 2025
Hi Scott. I'm James the Branch Manager here at Premier Estate Agents. I'm deeply saddened that you appear to have had a negative experience with us and I would love to speak to you to get to the bottom of it and hopefully resolve it.
As you can see, we have lots of glowing 5 star reviews which we are very proud of and we take great pride in providing excellent service.
I have searched all our records, emails and history notes and cannot find your details, so if you could contact me personally I would be very grateful.
★★★★★ 5/5
GoogleWe are purchasing a property and have dealt with James and Louise. They were both very helpful especially James who helped me understand the legal side of things. We are very grateful for their support.
Gillian · 25 December 2024
Agent replied · 25 March 2025
Hi Gill.
Thank you so much for the review, and we hope you are happy in your new home. Regards the Premier Team
★★★★★ 5/5
GoogleWe've recently gone through the process of looking for, arranging and moving into a rental property in Ellesmere Port and Lisa Graham has been guiding us brilliantly throughout. She had been very responsive, always had time to help and had the necessary knowledge on any questions we might have had.
Thank you Lisa for making our move much smoother and efficient.
Adam · 22 June 2021
Agent replied · 21 June 2024
Thank you for the lovely review
★★★★★ 5/5
GoogleJames was a fantastic agent who was always available with advice and any worries we had over our sale.. very friendly and approachable. Everything iv listed is essential for a happy and easy sale experience. We sold and bought in the pandemic but this still didn't stop James availability. Thank you James. Talk next time we sell 😁PositiveResponsiveness, Quality, Professionalism, Value
Angela · 22 June 2021
Agent replied · 21 June 2024
Thank you for your review
★★★★★ 5/5
GoogleI cannot fault the service that Premier have provided.. Deb James and Louise have been so very helpful and supportive towards me throughtout the rental and also sale of my fathers property.
Laura · 16 December 2025
Agent replied · 16 April 2026
Hi Laura, it was a pleasure doing business with you as always. Thank you for your excellent feedback and loyalty over the years. Glad you have been happy with our service! We wish you all the very best for the future. Premier.
★★★★★ 5/5
GoogleWe’ve just recently bought a house through premier estate agents and we couldn’t recommend them enough. They were very professional throughout and nothing was ever too much bother. Thank you so much!
Dylan · 16 December 2025
Agent replied · 16 April 2026
Hi Dylan. Thank you for your excellent feedback. We hope you settle in nicely into your new home and make lots of wonderful memories there. Thanks again, Premier.
★★★★★ 5/5
GoogleMany thanks to James in little Sutton for making sure the property sale went through smoothly,even though there was a few issues to overcome,which he did so quickly and efficiently.we appreciated the fact he kept us updated every step of the way. it was a relief to have the whole process in safe professional hands...many thanks Alison and Brian Adams
Brian · 22 June 2021
Agent replied · 21 June 2024
Thank you for the review
★★★★★ 5/5
GoogleI have recently applied to Let a property through Premier Estate and Letting Agents and could not fault their service from start to finish. They turned the application process around within 24 hours and I am getting my keys tomorrow.
A big shout out to Louise and Debbie for your service and could not recommend them highly enough *****
Viv · 26 May 2024
★★★★★ 5/5
GoogleI have recently applied to Let a property through Premier Estate and Letting Agents and could not fault their service from start to finish. They turned the application process around within 24 hours and I am getting my keys tomorrow.
A big shout out to Louise and Debbie for your service and could not recommend them highly enough *****
Vivienne · 24 May 2024
★★★★★ 5/5
GoogleLouise was absolutely amazing and was very helpful and was non stop communicating throughout the moving in process and made it as easy as possible for us both. Would highly recommend premier letting agents!!
Ronnie · 24 November 2023
Agent replied · 21 June 2024
Thank you Ronnie. Louise is a valued member of our team and we agree she is amazing !! we hope you are very happy in your new home. regards Premier
★★★★★ 5/5
GoogleCouldn't fault the estate agents who looked after me and my partner. Correspondence was great and were very accommodating to me being pregnant. Thank-you!
Christina · 23 March 2024
Agent replied · 21 June 2024
Thank you for your review Christina. So glad you're happy with everything. Best of luck for the future.
★★★★★ 5/5
GoogleJames, Lou, Dave and Viv have been amazing to help us rent, maintain and sell our property. I have never been more pleased with a service on every level! Even when things didn’t run to plan, they found solutions. An exemplary and friendly service. 5 stars doesn’t seem enough. Thank you 😉 …
Lou · 24 January 2025
Agent replied · 25 March 2025
Hi Lou, we are delighted to have helped you over the years and continue to do so. You have become a very valued client to us. thanks for the kind words about our team. regards Premier
★★★★★ 5/5
GoogleTo say the staff at Premier go above and beyond is an understatement. When other parties involved in the purchase of our property we’re letting us down, Premier we’re there to reassure us and do everything they could to help. Along the way (and a lot towards the end) we had to pester them a lot as they had a knack of getting information for us where others couldn’t, and they were never phased and were always happy to help. We dealt with a few team members along the way and each were as helpful and willing as each other.
All staff were sympathetic to our stressful and time-sensitive transaction and worked to the very last minute (literally) to make sure everything went through for us.
Overall we recommend Premier as highly as we can and would certainly recommend them to anyone looking to buy or sell a property.
Clark · 22 June 2023
Agent replied · 21 June 2024
Hey Clark. Thank you for your kind review. It was a pleasure dealing with you and we were delighted that working together throughout the process got you in your lovely new home and we all really hope you are happy there and make some amazing memories there. Regards, the Premier family.
★★★★★ 5/5
GoogleI have purchased and then let a house with Premier. Lisa was brilliant, she talked me through all my options, asked me what I wanted to achieve. If I go ahead with another buy to let property then I will be going straight to LisaPositiveResponsiveness, Quality, Professionalism, Value
Daniel · 22 June 2021
Agent replied · 21 June 2024
Thank you for your review
★★★★★ 5/5
GoogleAfter 6 months of dithering round trying to sell a rental property myself with a DIY agent, James was instructed at Premier and immediately produced results. With zero viewings before, he immediately lined up multiple viewings and had the property sold exceptionally quickly. Highly recommended and very professional.PositiveProfessionalism
Paul · 22 June 2021
Agent replied · 21 June 2024
We’re thrilled to hear you enjoyed your experience
★★★★★ 5/5
GoogleWhen we has to sell a relatives house James came to value the property and from the start of the discussions it was clear that his knowledge of the local market was spot on. His valuation was accurate (and even a little higher than we had expected) and his strategy for marketing the property ended up with us achieving a sale price bang in the guide zone and in a really quick time.
10/10 would recommend and use again.
Phil · 22 June 2023
Agent replied · 21 June 2024
Hi Phil. Thanks for the kind review. You were a pleasure to deal with and always had the information we needed to get the sale through quickly. Wishing you all the best for the future. Regards the Premier family.
★★★★★ 1/5
GooglePremier Estate: A Masterclass in False Advertising. Forget safety, it's a free-for-all! First, they take your money, then they let anyone take your stuff. It's a thief's paradise! Their "CCTV" is a joke, anyone can walk in and out like it's …
Tanishka · 16 April 2025
Agent replied · 24 August 2024
Hi Tanishka - Reading your review I can only imagine you have the wrong business. We are a small independent estate agency based in Little Sutton, Ellesmere Port. This sound like an issue with an "estate management" company. There is one … More
★★★★★ 5/5
GoogleI’ve found that Debbie goes above and beyond any estate agent I’ve dealt with.
As a landlord I’ve previously had an extremely bad experience with an independent competitor of Premier. Their service was so awful that I was considering self-managing, which would have been extremely difficult as I work and live in the south.
However, I’m so glad I put my faith in Debbie and her team. From day one they have understood my concerns, provided my tenants and I with reassurances that we could all have an effective, working relationship.
They’ve provided efficient communications, never responding to emails any later than 24hours, with phone calls to confirm understanding.
I’ve found their full management service exceptional, with in depth visits to the tenants, quick payment/fee statements. All this at very competitive pricing.
I can safely say that Debbie and her team have restored my faith in estate agents.
Megan · 22 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.