5/5
TrustpilotPaul Higham was very patient and…
Paul Higham was very patient and thorough. He explained things very well and was very friendly.
Trusted Agent profile · Ellesmere Port
Anwyl Homes Ellesmere Port reviews
★★★★★
1,015 reviews across 2 platforms
Rossbank Road, Ellesmere Port, CH65 3AN
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Ellesmere Port, at Rossbank Road, is rated 4.6 out of 5 across 1,015 reviews on two platforms, including 6 Google reviews rated 4.0.
Reviews
Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotRushed
Rushed, and couldn’t even register us to Royal Mail postcode finder! Cause me all sorts of mither, delivery drivers refusing to drop parcels off. The property is clearly rushed and the amount it snags we had was unreal.
Agent replied · 22 October 2024
Hi Jordan, we were sorry to read your review, thank you for providing some additional information. Despite reviewing all this extra information we cannot identify you as a purchaser of one of our properties?
5/5
TrustpilotVery efficient and organised
Very efficient and organised. Very helpful & supportive.
5/5
TrustpilotExcellent service
Josh was prompt on his arrival, professional and very effective in conducting the repair. Very happy.
5/5
TrustpilotThe site team at Winnington Place have…
The site team at Winnington Place have been amazing ! Kelly, Marie, Kieth and Scott have made the whole experience easy from seeing the site too moving in, we were constantly updated and no ask was too big. Thank you so much for all your help
Agent replied · 10 June 2024
Thank you for this review, the team really appreciated it!
5/5
Trustpilot5 star
Lee was super helpful, credit to the anwyl team
Agent replied · 10 June 2024
Hi Carly, thank you for your review about Lee, it is appreciated!
5/5
TrustpilotGreat work from Richard
Richard came to fix a variety of small snags, and he was fantastic. Very considerate and accommodating, and really took great care and attention in fixing the issues. He even spotted some extra things and fixed them too. He really takes pride in his work and is a super technician - thanks!
Agent replied · 10 June 2024
Hi, thank you for your great review about Richard, we have passed your feedback on to him and he really appreciated it!
5/5
TrustpilotStephen has been very helpful and…
Stephen has been very helpful and informative. Replies quickly to any query and is always very cheerful.
Agent replied · 10 June 2024
Hi Karen, thank you for your review and kind comments about Stephen, we will be sure to pass these on.
5/5
TrustpilotSnag fixes
Had Lee Ashworth over to fix some doors and our back gate which had all dropped and were difficult to close, was very personable, professional and efficient! Very happy with the service we received.
Agent replied · 22 October 2024
Thanks Lucy!
5/5
TrustpilotThe Fairways - great experience!
First time buyer experience was made painless! Helen, the sales manager was excellent and made the process seamless. She always made sure every question was answered and went out of her way to make sure buying was my first home was exciting with limited stress. Gaz and Phil on site were and continue to be great. They made sure all snags were addressed and the communication was always clear.
Agent replied · 10 June 2024
Hi Hannah, thank you so much for your lovely review. We will make sure Hannah, Phil & Gaz receive your feedback, I know they will really appreciate it. We wish you many years of happiness in your new Anwyl home. Thank you.
5/5
TrustpilotJosh Hough and Richard helped me out…
Josh Hough and Richard helped me out last minute with an issue with my front door! Can't thank them both enough 😊
5/5
TrustpilotJASON YOU ARE A STAR
I want to appreciate Jason who was very friendly, educative, positive and caries himself with alot of professionalism. He was very generous with information and I liked how patient he is. He treats everyone equally which is very commendable. I looked forward to meeting Jason at the office due to his high calibre. He will indeed go far
Agent replied · 10 June 2024
Hi Lilian, thankyou for taking the time to leave this review about Jason at our Maes Y Rhedyn development. All our team work extremely hard to keep our customers happy so it's great to read when they are getting it right, thanks again.
5/5
TrustpilotChris Appleton and Paul Higham in…
Got Chris Appleton and Paul Higham in our home to fix the creaking floorboard. The guys did a really good job, it only had a small mark in the wall but they are sorting out on the next visit.
Agent replied · 10 June 2024
Hi Christielle, thank you for this review and you can be sure the technicians will certainly sort any issues out on their next visit.
5/5
TrustpilotChris arrive on time
Chris arrive on time, was friendly, explained everything he was going to do, worked cleanly and tidied up after himself. Afterwards he showed me photos of his work and explained why this would resolve the issue and provided contact details in the unlikely event of needing to book again. What’s not to like about service like that?
Agent replied · 10 June 2024
Hi Sarah, thank you for your review about Chris, one of our Customer Service team. We know they all work hard to provide a great service but it really helps to receive this positive feedback, thank you.
5/5
TrustpilotWe have just moved into Mill Green
We have just moved into our lovely house 🏠 in Mill Green Warton and are thrilled with it.The service from the the site managers Chris, Mike and their team has been exceptional.Lorraine in the sales centre was extremely helpful and made sure our purchase went smoothly.We can’t wait to see the estate evolve and spend many years enjoying our purchase.Thank you, Jo & Steve
Agent replied · 10 June 2024
Hi Jo & Steve, thank you for your review, comments like this really make our day! We have passed your feedback on to our team at our Mill Green development and we know they were very happy to hear you appreciated their efforts. Thanks again and we wish you many years of happiness in your new home.
5/5
TrustpilotThe front door is not properly secured
The front door is not properly secured. The customer care , Sarah responds to my request promptly and the customer service technician, Peter did the job well. I really appreciate their help.
Agent replied · 22 October 2024
Thanks for this review!
5/5
TrustpilotHappy customer!
Josh attended for a kitchen repair that had been outstanding for some time. He was really friendly, professional and the repair was completed quickly and to a really high standard. Really happy thanks very much!
Agent replied · 22 October 2024
Hi Jess, thank you for your review about Josh, we immediately passed it on to him and he was made up!
5/5
TrustpilotPeter Giddins
Peter Giddins, customer service technician who attended today was exceptional and represented the company wellHe was thorough, professional, listened and willing to address concerns raised A good face for the company and highly commended.
Agent replied · 22 October 2024
Thank you!
1/5
TrustpilotContinuation of last review.
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Anwyl Homes customer care today. They addressed my issues promptly and without any delay or questions asked. Thank you, Anwyl Homes, for your outstanding and lovely customer service! Highly recommended.
Agent replied · 10 June 2024
Thank you!
5/5
TrustpilotRichard Nelson & Josh Hough
Josh & Richard have been to fix issues in our home quite a few times now and they've always been hard working, kind and incredibly helpful. The work they've done looks absolutely amazing, it's night and day difference! Thank you once again both
Agent replied · 10 June 2024
Hi Charlotte, thank you for this review!
5/5
TrustpilotFantastic repair job
Josh Hough the technician came on time as promised and was professional both times. The job was done to perfection. He was friendly and polite. He made sure hallway was clean and tidy after the repair job was done. Well done Anwyl.
Agent replied · 10 June 2024
Hi, thank you for this review about Josh, one of our Customer Service Technicians, he really appreciated it.
5/5
TrustpilotNew Back Door - Handforth
Had Richard and Lee round to put a new back door in today. Went above and beyond to plaster the surrounding area so it looked better than new. Thanks for your help!
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave this review about your experience at our Victoria Mills development. All our team work hard to make it as easy as possible to settle in to your new home so it's very rewarding when their hard work gets noticed, thank you.
4/5
TrustpilotAfter sale follow up
The quality of property is good. No major problems found since our moved in.However, for the minor defects, except the carpet, are not done and no follow up since then
Agent replied · 22 October 2024
Hi, thank you for your review, if you do need any help with getting the minor issues completed, don't hesitate to contact Customer Services by filling in the webform on our website and the team will be happy to help.
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