Grigor and Young Elgin reviews

★★★★★ 1/5

Google

If I could have given zero stars I would have. I instructed Katie Kennedy to represent me in my separation from my husband and informed Katie that I wanted to achieve a fair and swift financial settlement and that I needed value for money as my funds are very limited. 6 months later, and all that had been achieved was ONE (uncomplicated) letter to my husband asking him to engage in a Minute of Agreement and notarising my name change (on the poorest quality paper possible, it seems. After Katie failed to respond to 5 of my emails/texts/phone calls I dismissed her and asked for the balance of my account to be paid back to me - I had paid £1300 into my Grigor & Young account. The balance I received back was £2.03. One letter and my name change cost me £1297.97. I sent a letter of complaint to Grigor & Young and received confirmation of receipt and that my case had been passed on to Ann Cruickshank, Grigor & Young’s Client Relations Partner. It is now nearly 5 weeks since I sent my letter of compliant and I have heard nothing from Ann Cruickshank. I am waiting to see if Ann will respond to my latest communication today before I refer the matter to the Legal Ombudsman. The ‘service’ I received, value for money, responsiveness and professionalism of Grigor & Young have been appalling. I cannot stress how much I would NOT recommend Grigor & Young in general and Kate Kennedy specifically. Update: 30 Aug Ann Cruickshank, Client Relations Partner, contacted me shortly after I left this review; she accepted that I had been overcharged and we agreed an amount that was promptly refunded to me. However, my summation of the service I received from Grigor & Young remains unchanged.NegativeResponsiveness, Value

Jane · 24 October 2020

★★★★★ 5/5

Google

Greg Robertson has been such a great help during a fairly stressful time. Can’t recommend him enough . Absolute pleasure from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 24 October 2021

★★★★★ 1/5

Facebook

I instructed Katie Kennedy to represent me in my separation from my husband and informed Katie that I wanted to achieve a fair and swift financial settlement and that I needed value for money as my funds are very limited. 6 months later, and all that had been achieved was ONE (uncomplicated) letter to my husband asking him to engage in a Minute of Agreement and notarising my name change (on the poorest quality paper possible, it seems. After Katie failed to respond to 5 of my emails/texts/phone calls I dismissed her and asked for the balance of my account to be paid back to me - I had paid £1300 into my Grigor & Young account. The balance I received back was £2.03. One letter and my name change cost me £1297.97. I sent a letter of complaint to Grigor & Young and received confirmation of receipt and that my case had been passed on to Ann Cruickshank, Grigor & Young’s Client Relations Partner. It is now nearly 5 weeks since I sent my letter of compliant and I have heard nothing from Ann Cruickshank. I am waiting to see if Ann will respond to my latest communication today before I refer the matter to the Legal Ombudsman. The ‘service’ I received, value for money, responsiveness and professionalism of Grigor & Young have been appalling. I cannot stress how much I would NOT recommend Grigor & Young in general and Kate Kennedy specifically.

Jane · 17 August 2020

★★★★★ 5/5

Facebook

Excellent service from Lauren Wright in completing the purchase of my first property. She was highly efficient, professional and communicative making the whole experience a very positive and stress free one. I was desperate to be moved in by Christmas and much to my delight she ensured this happened, which I will be forever grateful. I would highly recommend the services of Lauren and that of Grigor & Young.

Amanda · 2 April 2022

★★★★★ 5/5

Google

I can't praise the assistance and support I received from Grigor & Young, and in particular, Lynne Milne, highly enough. I was guided through what would have been a difficult and unknown process for me, at a difficult time in my life, with care, sensitivity and efficiency! I am very grateful to Lynne for this.

Michelle · 5 March 2025

★★★★★ 5/5

Google

We had the best experience one could ever have with Grigor & Young and with Peter Brash in particular. He helped us with our claim enormously. We felt very looked after and supported and he was very dedicated and transparent and kept us in the loop every step of the way. If we were ever in a similar situation again (hopefully not) we would not hesitate to engage Peter again. Adrian & Stephanie P., Lochgilphead

Stephanie · 24 October 2020

★★★★★ 5/5

Google

G&Y helped us out immensely. We didn’t think that we were owed any compensation after our crash. However G&Y knew different. Peter was a consummate professional and helped us every step of the way. Always explaining each step in plain English and always had time to answer questions or provide an update. We will always recommend G&Y in any personal claim situation.

Roger · 25 October 2019

★★★★★ 5/5

Facebook

Professional, fully engaged throughout a difficult case, tenacious with attention to detail, encompassing both expertise and long experience. Thanks Peter Brash.

John · 28 December 2021

★★★★★ 5/5

Facebook

Great service and advice throughout my Personal Injury Claim. I was glad I went with Peter and his team. I would recommend them to anyone in the future. Thanks.

Mike · 15 February 2020

★★★★★ 5/5

Google

Very positive and professionally dealt with by Lynne Milne. Lynne helped me with the sale of 2 properties and she did it with ease and reassured me through the process, always quick to respond to queries. Highly recommended.

Helen · 25 June 2024

★★★★★ 5/5

Facebook

G&Y helped us out immensely. We didn’t think that we were owed any compensation after our crash. However G&Y knew different. Peter was a consummate professional and helped us every step of the way. Always explaining each step in plain English and always had time to answer questions or provide an update. We will always recommend G&Y in any personal claim situation.

Roger · 17 March 2019

★★★★★ 5/5

Google

We used Grigor and Young to buy and sell our new and old properties and would happily recommend them for this service. Communication was easy and we received explanations when required. Big thanks to everyone, but especially to Lynne in conveyancing for her assistance and patience.

David · 24 October 2023

★★★★★ 5/5

Google

First class professional service from Lynne at Grigor &Young. Nothing was too much trouble, kept informed at all points of the purchase. Would definitely recommend

Mark · 4 November 2024

★★★★★ 4/5

Google

Douglas Delaney just completed the sale of our house in Banff. It wasn’t easy, with lengthy complicated title deeds and delays brought on by COViD. However Douglas remained calm (and calming) throughout, even in the last week when tempers started to flare. We are very happy to have chosen Grigor & Young for our conveyancing and would recommend them without reservation.

Ivan · 24 October 2021

★★★★★ 5/5

Google

Fantastic experience, I used them for a divorce and it couldn't have been easier. The most friendly, down to earth, approachable people. I would absolutely recommend using Grigor &Young.

Sam · 11 May 2025

★★★★★ 5/5

Google

Excellent service from Lauren Wright in completing the purchase of my first property. She was highly efficient, professional and communicative making the whole experience a very positive and stress free one. I was desperate to be moved in time for Christmas and much to my delight Lauren ensured that this happened, and I will be forever grateful! I Would highly recommend the services of Lauren and that of Grigor & Young.

Amanda · 24 October 2022

★★★★★ 5/5

Google

Having engaged Grigor & Young in the sale and conveyancing of my property, I have no hesitation whatsoever in recommending the firm unreservedly. Throughout the entire process, the staff showed a level of customer care sadly lacking in many organisations. I was very impressed with the service and will use them again if the need arises.

Jane · 28 December 2023

★★★★★ 5/5

Google

Excellent service throughout my house purchase. Helpful and informative at every stage.

Phil · 25 July 2024

★★★★★ 5/5

Google

Great service from start to finish

Lesley · 24 August 2024

★★★★★ 1/5

Facebook

Unhelpful, obviously too busy to take on what I enquired about. Phoned twice and they were to get back in touch - NOTHING. They were highly recommended to me, but I would certainly NOT recommend them to anyone.

Sandy · 1 March 2022

★★★★★ 5/5

Google

Thoroughly impressed with the service I received, things were handled with the utmost care, courtesy, and patience. Highly recommended!

Cato · 24 October 2023

★★★★★ 5/5

Google

Fantastic service with both a flat purchase and a flat sale. I would definitely recommend Grigor and Young.

Irene · 24 October 2023

★★★★★ 5/5

Google

Excellent service in buying our house. Very prompt and great attention to detail. I highly recommend Grigor and Young.

Diane · 24 October 2022

★★★★★ 5/5

Facebook

Very professional and helpful, would highly recommend them if you are looking to buy or sell your home.

James · 25 July 2022