Trusted Agent profile · Edinburgh

Watt Property Edinburgh reviews

4.6

★★★★★ Excellent

78 reviews across 3 platforms

5A Giles St, Edinburgh, EH6 6DJ

Watt Property's office in Edinburgh, at 5A Giles St, is rated 4.6 out of 5 across 78 reviews on three platforms, including 68 Google reviews rated 4.6.

Google logo

4.6 / 5

68

Reviews on Google

This office

Facebook logo

4.6 / 5

9

Reviews on Facebook

This office

Trustpilot logo

1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Google

I had an absolutely fantastic experience with Pauline and everyone in the team! Always very prompt to respond to any issues raised and resolved them very quickly in the most positive attitude. I would highly recommend them as they offered me two lovely flats that I grew very fond of and called my home. Thank you again for everything.

Ioanna · 26 March 2021

Agent replied · 31 May 2023

Thanks Ioanna. Delighted you enjoyed your time with us. Good luck in your new home. Kind regards Angela

1/5

Google

Yes they did my driveway and they were unprofessional and over charged me the job was terrible these guys are awful

Vama · 11 August 2024

Agent replied · 25 August 2024

Dear Vama We are genuinely pleased when our customers take the time to offer us feedback and allow us to make the necessary changes. However, in this case, it would appear that you have mistaken our company, Watt Property, Edinburgh, with another company as we have not carried out work on a driveway for any customers to date. Please, would you mind double-checking this review and clearing up any confusion? If this is a mistake of ours, contact us on pauline.smith@wattproperty.co.uk, and we will get back to you as soon as possible. Pauline Smith, Senior Manager

5/5

Google

The team at Watt Property were always attentive and diligent in addressing any maintenance issues in the property. They're inspections of our rental property we're fair and updates/notifications were communicated clearly and professionally. We will absolutely refer others to Watt Property in the first case. Many thanks! Colin and Laura

Colin · 26 March 2021

Agent replied · 31 May 2023

Thanks Colin and Laura. We are delighted that you are pleased with our service and thank you for taking the time to leave a lovely review. Any time you are looking for a flat again please give us a call. Kind regards Angela

5/5

Google

The staff is very professional and considerate towards their tenants. Any problems would be promptly looked at and sorted. My landlords were amazing. I took good care of the property and got back full refund of the deposit at the end. Would definitely use their services again in future and highly recommend them!

M · 26 March 2018

Agent replied · 31 May 2023

Thanks Mithun. Your comments are much appreciated. We wish you well in your new home, Kind regards Angela

5/5

Google

fabulous letting agency, we have been with them for number of years and would highly recommend to anyone. Everyone is professional and very friendly, nothing is too much. they are good to their landlords and to their tenants. thank you its been a pleasure to be with you and Merry Christmas!

Liana · 26 March 2018

Agent replied · 31 May 2023

Thanks Liana. Your comments are much appreciated and will be a lovely boost to the staff on our return to work. Enjoy the festivities over the holidays. Kind Regards Angela.

5/5

Google

We had over 12 years experience with Watts and found them to be very helpful with everything. Any problems that did arise were dealt with in a very timely manner and we were kept informed about everything. The inspections that are done are purely to check on the status of the property and to ensure that if there are any issues even the ones you may not have noticed, like the seal in the shower gets repaired/replaced straightaway. Pauline & Co in the office are lovely and very professional. When we vacated the property we had no issues over getting our deposit back (we were surprised at how quickly it was returned to us). I would recommend them to anyone.

Clare · 26 March 2017

5/5

Google

Pauline and Co are absolutely brilliant at what they do. They were responsible for letting and selling our flat and did both superbly. They know their business well and found us the perfect tenant very quickly. They then went on to sell the property when it was time to do so and found us a purchaser quickly who also kept the tenant in place, meaning no one lost out. If you're looking for professional letting and sales agents look no further than Watt. We previously tried selling our flat through Warners and had one viewer in a year. With Watt they target the best market and found us a buyer very quickly.

Joanne · 26 March 2017

1/5

Google

They were one of the worst people we have ever dealt with. When we moved in there was many problems (the freezer was covered in mild, the washing machine dyed clothes blue and the dishwasher wouldn't close) and it took weeks for them to get it all fixed, never mind the problems with mice that we were told was our problem even though other tennents in the block had a problem as well. We were constantly hassled by them with them coming for inspections where we were told that we weren't allowed to have dishes drying on the drying board and I was hassled because the clothes in my storage(which I had to buy because the wardrobe was falling apart) wasn't folded to their standard. Then when we did move out, we we're told that we weren't allowed our whole deposit back because the sink in the kitchen was 'blocked' even though we hadn't had a single problem with the sink the whole time we were there.

Jem · 1 June 2016

1/5

Google

The worst agency we have dealt with. We were hassled the entire time with frequent inspections and we were picked on for having the curtains closed and in winter we were picked on for having the windows closed as well. The windows had mould and we had cold draft coming in as the seal was not proper we asked them to do it a year back but that was never done.At the end of the tenancy we were asked to pay for professional cleaning even thogh the house was perfectly clean and we were never told to have it professionally cleaned wither in the contract. When we raised the issue they were rude and they threatened us to charge 200 pounds if we went were to raise a dispute, when all we could have done is raised it online which we were never told. Its nearly a month since we left the property and we still have not got our deposit back. The worstand unprofessional letting agency. Stay clear of them if you value a quite and enjoyable time in your rental property

Shiny · 26 March 2016

5/5

Google

When I moved to the USA recently I had decision to make about who I would have manage my property. I chose Watt Property as they were close to my property and because they answered my questions in a knowledgable way. The experience for the most part has been first class and I have since recommended them to friends without hesitation. The company seems to have a good balance of managing my interests and that of the tenants. If you are new or experienced landlord I recommend them.

Steven · 26 March 2015

5/5

Google

Very professional and helpful, the process from start to finish was very simple and clear, staff very helpful. A very refreshing service compared to many agents out there, can’t speak highly enough of watt property!

Thomas · 31 May 2021

Agent replied · 31 May 2023

Thanks for taking the time to leave such a lovely review. Much appreciated and we are delighted you enjoyed renting through us.

5/5

Google

Always excellent service and support from friendly and helpful staff. We recently had a pressing problem, which was dealt with quickly and efficiently. We feel valued as tenants and couldn't be happier. We highly recommend Watt Property to anyone looking to rent.

Galaktompoureko · 26 March 2018

Agent replied · 31 May 2023

Thanks Rebecka. I'm delighted you are pleased to be with our agency and you are recommending us. Much appreciated.

5/5

Google

Best letting agency in the whole of Edinburgh! Were always quick to help with any issues we had and great communication. Really nice staff that want to help :)

Robyn · 26 March 2021

Agent replied · 31 May 2023

Thanks Robyn. We are delighted to hear your positive feedback and wish you well in adventures new.

5/5

Facebook

This is a very reliable and efficient company to rent or let a property with. Everything done to the letter legally and otherwise. l would highly recommend them.

Jane · 26 March 2021

Agent replied · 23 October 2025

Thanks Jane. We really appreciate your review

5/5

Google

Excellent service from Rebecca at Watt Property; she really made me feel like a valued tenant and went out of her way to help me! I highly recommend Watt Property

Ben · 26 March 2020

Agent replied · 9 December 2024

Thanks Ben. I'm delighted you felt we warranted such a lovely review and Rebecca will be so pleased that her efforts are appreciated. Kind regards Angela Watt.

5/5

Google

Laura at Watt Property is absolutely excellent. She is extremely attentive and fast acting, and balances her obligations seamlessly.

Holly · 26 March 2022

Agent replied · 31 May 2023

Thank You Holly. Laura is delighted and we appreciate your kind comments. Kind regards Angela Watt

5/5

Google

Excellent service from Rebecca at Watt Property; she really made me feel like a valued tenant and went out of her way to help me! I highly recommend Watt Property

Ben · 1 June 2019

Agent replied · 31 May 2023

Thanks Ben. I'm delighted you felt we warranted such a lovely review and Rebecca will be so pleased that her efforts are appreciated. Kind regards Angela Watt.

5/5

Google

Very professional and kind staff, efficient when any request is forwarded and always available for questions. Totally recommend them!!

Veronica · 26 March 2021

Agent replied · 31 May 2023

Thanks Veronica. That's great news. Kind regards Angela Watt

5/5

Google

Very positive experience, Pauline was a great support throughout and very helpfult!

Development · 26 March 2015

5/5

Google

Excellent service and support throughout the process of securing a rental property.

Imogen · 26 March 2022

Agent replied · 31 May 2023

Thanks Imogen. Much appreciated

5/5

Facebook

Very easy to deal with, absolutely spot on service from start to finish can’t thank them enough!

Tom · 19 May 2021

Agent replied · 23 October 2025

Thanks Tom. Much appreciated.

5/5

Google

Fantastic agency with a very personable and professional attitude. Would highly recommend.

Hames · 26 March 2021

Agent replied · 6 July 2023

Apologies for not responding sooner during lockdown but a big thank you for taking the time to give us a great review. It is really appreciated. Kind regards Angela Watt

5/5

Facebook

A great letting agency, always deliver a fantastic service.

Adam · 4 September 2020

Agent replied · 23 October 2025

Thanks Adam. Much appreciated

1/5

Facebook

This agency is not willing to go the extra mile for tenants. They serve only the benefits of the landlords. They had the audacity to tell me that the landlord is not going accept us because I questioned their requirements.

Anastasios · 18 June 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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