Umega Lettings Edinburgh reviews

Thank you Tine!!

Hey Vanessa, would love to speak to you about the reasons behind this 1 star review. Please get in touch at info@umega.co.uk so I can take on some learning from this.

Thank you so much for the 5 stars...this makes us smile :):):)

Thank you for the stars Divya!

Thanks Maxwell!

Sorry to see how you rate us Patricia. I will contact you privately for more information.

Thanks for those stars, much appreciated.

Thanks Charlotte

Thanks!

Thanks for the 5 star review!

Thanks Frank, means a lot.

Thank you Jo!

Barry thanks so much for your 5 star review :)

Andreea, I'm sorry to hear you're not happy with our service. We take this sort of feedback very seriously as we strive to deliver outstanding customer service. I have investigated the situation and have responded to you directly via email. My understanding is that money was deducted from your deposit due to cleaning required following you moving out. This cleaning was arranged directly by the landlord's Festival letting agency and so it was unfortunately out of our control. I understand your property manager helped you by removing some rubbish from your flat as a favour so he was disappointed to see this 1 star review after feeling that he had gone above and beyond! I wish you the best of luck in your future property.