Umega Lettings Edinburgh reviews

Thanks so much for the 5 stars!

Hi Durgesh, thank you for taking the time to leave us this rating. We're disappointed that it is only a 3 star - certainly not where we hope to be with our customers. We have had a look into things further to try and better understand your feedback and experience and can't locate you as a current tenant. If you would like to have a chat, please contact us directly at info@umega.co.uk and we'll look into things. Hopefully we can turn your experience around. Thanks, Umega.

Thank you Billy Ray. 5 stars makes our day :)

Amy, I'm really sorry to see we only deserve 1 star from you. If you email me at andy@umega.co.uk, explaining how we've let you down I'll speak to the right members of the team and get back to you right away. Thank you for this feedback

Thanks for the review Sriparna. We're always working on evolving our processes and service so hopefully one day we can turn your 4 stars into 5!

5 stars! Thank you Philippa - we are so thrilled to see you've had a positive experience with the team. Thank you for sharing.

Thank you!

Thank you!

Thank you Nataliya!

Thank you for the five-star review - this means a lot to the whole team.

Thank you Morag. We're happy you're happy :)

Hi Ammelie, I'm so sorry our service hasn't been satisfactory. This is not the type of feedback we work hard to deliver and feedback like yours is gold as we take steps to improve our service. We'd love the chance to turn things around with you. Please email andy@umega.co.uk with a bit more info on how we've let you down and how we can help and we'll jump on this right away. Thank you.

Neil, thank you for your feedback. I've had a look through all our customers and recent viewers to get some context before responding but I can't find your name. I would love to understand where we've let you down to warrant a 1 star review. Could you please email me at andy@umega.co.uk and I'll look into things right away.

Hi Alice, thank you for your feedback and sorry to see we were only worthy of 2 stars. I've had a look into things at our end and I understand that there were a few last minute changes to your tenancy, not imposed by our team but understandably frustrating for you. I would love the chance to have a chat with you to explain things from our point of view and to understand more about your frustrations so that we can learn from these. It would be great to hear from you at andy@umega.co.uk. thanks again.