Trusted Agent profile · Edinburgh

Touchstone Edinburgh reviews

3.1

★★★★★

583 reviews across 2 platforms

1 Hay Avenue, Edinburgh, EH16 4RW

Touchstone's office in Edinburgh, at 1 Hay Avenue, is rated 3.1 out of 5 across 583 reviews on two platforms, including 89 Google reviews rated 2.3.

Google logo

2.3 / 5

89

Reviews on Google

This office

Trustpilot logo

494

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Emil · 15 July 2023

Agent replied · 11 June 2024

Hi Emil Thanks for taking the time to rate your experience with Touchstone, we really appreciate it. Best wishes Touchstone

5/5

Trustpilot

Hannah was very helpful and friendly.

Rating only, no written review.

Gemma · 13 July 2023

Agent replied · 11 June 2024

Hi GemmaThank you for posting your review about your recent experience with our colleague Hannah, we really appreciate it. We'll pass your feedback to Hannah too, she'll be thrilled. Thanks again.Best wishesTouchstone

1/5

Google

Rating only, no written review.

Mohamed · 10 June 2023

Agent replied · 11 June 2024

Hi Mohamed We are disappointed to note your rating of our business and would like to invite you to contact us at feedback@touchstoneresi.co.uk to provide a little background to this, so that we can understand what led to your posting your review. We look forward to hearing from you. Kind regards Penny Graham Touchstone

2/5

Google

Rating only, no written review.

Adam · 10 June 2023

Agent replied · 11 June 2024

Hi Adam We're sorry that you felt the need to give our company a low rating. So that we can better understand what led to this, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding matters. Thank you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

2/5

Google

Rating only, no written review.

Alan · 10 June 2023

Agent replied · 11 June 2024

Hi Alan We are disappointed to see your rating and would like to understand what lead to this. Please could you contact us at feedback@touchstoneresi.co.uk with details of your property and any outstanding matters, and a colleague will be in touch with you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

5/5

Google

Great people

Rizwan · 10 June 2023

Agent replied · 11 June 2024

Hi Rizwan Thanks so much for taking the time to rate and share your experience, we really appreciate it. Our Team in Edinburgh will be chuffed with your feedback, so thanks again. Best wishes Touchstone

5/5

Google

Rating only, no written review.

Si · 10 June 2023

Agent replied · 11 June 2024

Hi Si Thank you for taking the time to provide our company with a 5* rating, we really appreciate it. If you have time, we'd love to hear further from you and would ask that you contact us at feedback@touchstoneresi.co.uk, so that we can pass on your feedback to the relevant team. Thanks again. Kind regards Penny Graham Touchstone

5/5

Google

Rating only, no written review.

MR_P_ZIOM · 10 June 2023

Agent replied · 11 June 2024

Hello Mr Ziom Thank you so much for taking the time to rate the service provided to you by our colleagues in the Edinburgh office, we really appreciate it. If you have time, we'd love to hear further from you via feedback@touchstoneresi.co.uk about what led you to provide us with our 5 star rating. We look forward to hearing from you further. Kind regards Penny Graham Touchstone

1/5

Google

Rating only, no written review.

Jemma · 10 June 2022

Agent replied · 11 June 2024

Hi Jemma We are sorry that you felt it necessary to leave your rating. Clearly something isn’t right, so we would really appreciate your support to be able to investigate this further for you. To do this, please could you contact us at feedback@touchstoneresi.co.uk with details of your property and any outstanding matters. Upon receipt, I will raise your queries with the relevant team for investigation. We look forward to hearing from you. Kind regards Penny Graham Touchstone

4/5

Google

Rating only, no written review.

Lisa · 10 June 2022

Agent replied · 11 June 2024

Hi Lisa Thank you for taking the time to rate the service provided by our team in the Edinburgh office, it's much appreciated. Thanks again. Kind regards Penny Graham Touchstone

5/5

Google

Rating only, no written review.

NTina · 10 June 2022

Agent replied · 11 June 2024

Hi Tina Thank you for taking the time to provide a rating of our service, it's much appreciated. Thanks again. Kind regards Penny Graham Touchstone

5/5

Google

Rating only, no written review.

Ahmad · 10 June 2022

Agent replied · 11 June 2024

Hi Ahmad Thank you for taking the time to rate the service provided by our team in the Edinburgh office, it's much appreciated. Thanks again. Kind regards Penny Graham Touchstone

5/5

Google

Rating only, no written review.

Jackie · 10 June 2022

Agent replied · 11 June 2024

Hi Jackie Thank you so much for taking the time to rate the service that you have received from Touchstone recently, it's much appreciated. Thanks again. Kind regards Penny Graham Touchstone

1/5

Google

Rating only, no written review.

Xentis · 10 June 2022

Agent replied · 11 June 2024

Hi We're sorry that you felt the need to provide our service with low rating. If you have the time, it would be really useful if you could contact us direct at feedback@touchstoneresi.co.uk with your property address and any further information relating to your rating, so that we can investigate this further. We look forward to hearing from you. Kind regards Penny Graham Touchstone

1/5

Google

Rating only, no written review.

Michael · 10 June 2022

Agent replied · 11 June 2024

Hi Michael We're sorry that you felt the need to leave a low rating for us. Clearly something has gone awry, so please get in touch via feedback@touchstoneresi.co.uk using the Ref: Google with details of your property and any issues, so that we can look into this for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

2/5

Google

Rating only, no written review.

Pawel · 10 June 2022

Agent replied · 11 June 2024

Hi Pawel We're very sorry that you felt the need to provide Touchstone Edinburgh with a low rating. If you require assistance with an ongoing matter, please contact us at feedback@touchstoneresi.co.uk with details of your property and any relevant details, and we'll happily investigate further for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

5/5

Trustpilot

Great and helpful service!

Rating only, no written review.

Viet · 6 May 2022

Agent replied · 11 June 2024

Hi VietThank you. That’s great to see! We really appreciate you taking time out of your day to leave a review of our service. Thanks again. Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Quick and helpful responses

Rating only, no written review.

Stephanie · 21 April 2022

Agent replied · 11 June 2024

Hi StephanieThanks so much for taking the time to post your rating and review, it's very much appreciated. Best wishes.Penny GrahamTouchstone

4/5

Trustpilot

Good experience

Rating only, no written review.

Jeevan · 13 May 2021

Agent replied · 11 June 2024

Hi JeevanThank you so much for taking the time to rate and review the service that you have received from Touchstone recently. It's much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone

3/5

Trustpilot

So long waiting for external agreement

Rating only, no written review.

Adam · 2 December 2020

Agent replied · 11 June 2024

Hi AdamI am sorry that you are waiting on an agreement from us. Please could you email me: feedback@touchstoneresi.co.uk with details of your property and what you're waiting on and I can take it up with the property team. I look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

The worst property management company

Rating only, no written review.

Ex · 2 November 2020

Agent replied · 11 June 2024

Hi thereI am very sorry that you felt the need to leave your review. I note that you state that you are an ex-tenant, however, if you have the time we would be interested to know what led to your posting this review. Please could you email Feedback@touchstoneresi.co.uk with your property address and any issues that you encountered. I know that this doesn't help you as you have left the property, so I'll understand if we don't hear from you but your feedback will help us to improve our service.I look forward to hearing from you but if I don't, best wishes for your new home. Kind regardsPenny GrahamTouchstone

1/5

Google

Rating only, no written review.

Mateusz · 10 June 2020

Agent replied · 11 June 2024

Hi Mateusz I am sorry that you felt it necessary to provide our company with such a low rating. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk with details of your property and what led to the rating, so that we can resolve any outstanding matters for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

1/5

Google

Rating only, no written review.

Tiago · 11 June 2019

Agent replied · 11 June 2024

Hi Tiago I am sorry that you felt the need to give our company such a low rating. Please could you email me direct: penny.graham@touchstoneresi.co.uk confirming your property address and the issues that led to this rating. I will then take the matter up with the relevant portfolio manager for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Touchstone's Google reviews
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