Trusted Agent profile · Edinburgh
★★★★★
583 reviews across 2 platforms
1 Hay Avenue, Edinburgh, EH16 4RW
Touchstone's office in Edinburgh, at 1 Hay Avenue, is rated 3.1 out of 5 across 583 reviews on two platforms, including 89 Google reviews rated 2.3.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
4/5
GoogleNice website to look for rental properties or properties available for purchasing.
Hi Dharmesh Thank you for taking the time to provide a 5* rating and review of our services. We hope that we were able to assist you in your search. Kind regards Penny Graham Touchstone
5/5
TrustpilotHelpful
Helpful, attentive, thorough.
Hi AntonyThank you for taking to the time to provide our business with a 5 star rating, and for your kind words about our service. We really do appreciate it.Best wishesTouchstone
1/5
TrustpilotIf you want to see a horrible
If you want to see a horrible, worse customer service who always ignore your inquiries, ignoring your phone calls , emails, then join and rent a property managed by Touchstone .
Hi MariaI am sorry that you have been experiencing some difficulty contacting Touchstone recently.Could you kindly email me the address of your property and details of any outstanding issues, and I will look into this matter for you with the relevant property team. The email is: feedback@touchstoneresi.co.uk.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotSuper understanding and always willing…
Super understanding and always willing to help!
Hi HogniThank you for your lovely review of our service. We're delighted to see that your experience with us has been so positive. Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotHannah Power
Really quick with communication and made the referencing process simple.
Hi LukeThank you for taking the time to review the service that you've received from our colleague Hannah recently. We're delighted to see that with Hannah's assistance, the referencing process went smoothly. Best wishes to you in your new home. Kind regardsTouchstone
5/5
GoogleEmma Breach (Touchstone) made the process of renting in Edinburgh easy, fast and friendly. I would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to review the service that you received recently from my colleague, Emma Breach. It's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone
5/5
TrustpilotVery quick effective service when my…
Very quick effective service when my front door lock stopped working. Polite, professional and helpful. Very impressed.
Hi StafanieThank you for taking the time to share your experience and post a review, we really do appreciate it. It’s great to see that we were able to deal with the situation quickly for you and that you found our colleagues polite and professional.Thanks again.Kind regardsTouchstone
1/5
TrustpilotUnable to supply gas meter readings for…
Unable to supply gas meter readings for months.
Hello JamesWe're sorry that you are experiencing difficulties obtaining your meter readings. So that we can look into this for you, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot Meter Readings. Thank you.Kind regardsTouchstone
5/5
TrustpilotI have Good cooperation with Touchstone…
I have Good cooperation with Touchstone the 3.5 years they managed my property. They responded and filed quickly to any problems occurred.
Hi KonstantinaThank you so much for taking the time to review the service that you have received from Touchstone during your tenancy. It's always great to hear from our customers with positive feedback and pass it on to the team, so thank you.Kind regardsPenny GrahamTouchstone
1/5
GoogleTrying to get a flat viewing with them has proven impossible. No response when we asked questions about the application procedure.NegativeResponsiveness, Professionalism
Hi Eleonora We are really sorry that you have had difficulties contacting my colleagues in the Edinburgh Office but they were experiencing some issues with their email system. Apologies for any inconvenience that this may have caused you. If you would like to contact my colleague Chris Blair, chris.blair@touchstoneresi.co.uk, he would be happy to help you with any viewings you would like to schedule or queries you have about the letting process. We hope to hear from you. Kind regards Penny Graham Touchstone
5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic. Help us so much.
Hi TerriWow! Thank you for your wonderful review, we really do appreciate it.Best wishesTouchstone
1/5
GoogleAttitude making excuses, such a bad experience with this company, poor repair taking to long to resolve any issues, total time wasted,NegativeProfessionalism
Hi I am sorry that your recent experience of our company appears not to have been a positive one. Please could I ask that you contact us at feedback@touchstoneresi.co.uk with details of your property and any outstanding issues so that we can look into this for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone
1/5
TrustpilotScam Artists don't believe a word they…
Scam Artists don't believe a word they totally conning for money speaking from experience not ethical not professional not TRUSTABLE!
Hello YatinWe have read your comments above and are extremely concerned at the allegations you raise. Please could you email us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with further details and the property this matter relates to. Once we have this information, we will be able to investigate the matter further for you. We look forward to hearing from you in due course. Kind regards Penny GrahamTouchstone
1/5
TrustpilotI waiting for repair my roof more on 1…
I waiting for repair my roof more on 1 month and i have still leak in home
Hi MichaelWe are sorry that you felt the need to post your review/request following your roof repair request.Please could I ask that you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and a colleague will look into the matter for you and update you accordingly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
1/5
Google14 days without heating:(
Hi Thanks for reaching out to us. We're sorry to hear that you're currently without heating. So that we can look into this for you, please could you contact us at feedback@touchstoneresi.co.uk with your address at the soonest opportunity. We look forward to hearing from you. Kind regards Touchstone
1/5
TrustpilotWould give 0 starts if possible they…
Would give 0 starts if possible they lost one of my payments from November and now say I have arrears of a £1000 bloody useless
Hi IanI am very sorry to see that you experienced an issue recently with your rent allocation. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk to confirm your property details and that this issue has been resolved for you. Thank you.We look forward to hearing from you. Kind regardsPenny GrahamTouchstone
5/5
TrustpilotYes brilliant service
Yes brilliant service. Always sorted out the issues within the property when needed. Can’t complain.
Hi SarahThank you so much for taking the time to rate and review the service that you have received from Touchstone. It's always pleasing to see such feedback and it is much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone
1/5
Trustpilotliterally the worst company!
literally the worst company and customer service!!! never responds to anything!!! lived with a broken fridge and freezer for 5 weeks!!!!
Hi NatalieI am very sorry that the repair/replacement of your fridge/freezer is still outstanding. Please could I ask that you email feedback@touchstoneresi.co.uk with details of your property so that we can look into this for you.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
GoogleReally helpful service from Julie Bruce in regards to a new property. Such a quick response which is really appreciated.PositiveResponsiveness, Professionalism
Hi Lauren Thank you for rating and reviewing the service that you received recently from my colleague, Julie Bruce, it's much appreciated. I am delighted to see that you found our service provided both helpful and efficient with keeping you updated. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone
5/5
TrustpilotGreat experience
Great experience, good comunication, everything was perfect!👍🏼
Hi DeboraThanks for sharing your experience with us, we really appreciate it.Best wishesPenny GrahamTouchstone
5/5
TrustpilotMy experience has been definitely…
My experience has been definitely positive. Honest and professional people.
Hi MartaThank you so you much for taking the time to provide a review of the service that you've received from Touchstone recently, it really is much appreciated.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotEfficient and professional service from…
Efficient and professional service from start to finish
Hi BrendaThank you for sharing your experience of Touchstone with us, it’s very much appreciated. We’re delighted that you found us both efficient and professional. We very much believe that all feedback is useful, so thanks again for taking the time to provide your positive review of our service.Best wishes Penny GrahamTouchstone
1/5
GoogleTerrible service very happy to take your money but no support when needed
Hi Kevin I am sorry to see that you are unhappy with the service that you have received from Touchstone recently. Please could I ask that you email me, feedback@touchstoneresi.co.uk, with the details of your property and the type of support you were seeking, so that I can investigate the matter further. Thank you. I look forward to hearing from you. Kind regards Penny Graham Touchstone
1/5
GoogleWhen phoning the office you get nowhere. Attitude poor when calling to report a repair very unhelpful
Hi Emma I am sorry that your recent call to our Edinburgh Office to report a repair left you feeling the need to post this review. Please may I ask that you email me direct: penny.graham@touchstoneresi.co.uk with details of your property, the repairs reported and who you have been dealing with, so that I can look into the matter further to see how this could have been dealt with in a more positive way. I look forward to hearing from you. Kind regards Penny Graham Touchstone
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