Trusted Agent profile Β· Edinburgh

Touchstone Edinburgh reviews

3.1

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583 reviews across 2 platforms

1 Hay Avenue, Edinburgh, EH16 4RW

Touchstone's office in Edinburgh, at 1 Hay Avenue, is rated 3.1 out of 5 across 583 reviews on two platforms, including 89 Google reviews rated 2.3.

Google logo

2.3 / 5

89

Reviews on Google

This office

Trustpilot logo

494

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

3/5

Trustpilot

The whole process was delayed and the…

The whole process was delayed and the communication was poor

Edward Β· 18 November 2021

Agent replied Β· 11 June 2024

Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

Tenant care is awful

Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.

Edward Β· 5 April 2019

1/5

Google

Dont care about tenance, care only to get paid for rent......

Jose Β· 10 June 2021

Agent replied Β· 11 June 2024

Hi I am sorry that you felt the need to post this review. Please could I ask that you contact us at feedback@touchstoneresi.co.uk with your property and details of any outstanding issues so that we may investigate further for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

1/5

Google

Not recommend this place and this agency to nobody...

Chris Β· 10 June 2021

Agent replied Β· 11 June 2024

Hi I am sorry that you felt the need to post this review. I believe that this may be a duplicate of a very similarly worded review that was received at the exact same time/date that we have already reached out to. If this is not the case, please could you contact feedback@touchstoneresi.co.uk with details of your tenancy and any outstanding issues you have and we will be happy to assist you further. Kind regards Penny Graham Touchstone

1/5

Trustpilot

"I am very sorry...."

"I am very sorry...."Time you got a new riff Penny

Andy Β· 7 December 2020

Agent replied Β· 11 June 2024

Hi AndyThanks for getting in touch. If there is anything that we can help you with, please contact us via feedback@touchstoneresi.co.uk with details of your property and any outstanding queries.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Google

Not recommend them don't care about tenancy....

Kacpil Β· 10 June 2021

Agent replied Β· 11 June 2024

Hi I am sorry that you felt the need post this review. Please could I ask that you contact us at feedback@touchstoneresi.co.uk with your property details and any outstanding issues so that we may investigate further for you. We look forward to hearing from you. Kind regards Penny Graham Touchstone

5/5

Trustpilot

Good

Everyone is being very helpful

Biser Β· 14 July 2021

Agent replied Β· 11 June 2024

Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone

1/5

Google

Happy to take your rent but absolutely useless .

Lisa Β· 10 June 2020

Agent replied Β· 11 June 2024

Hi Lisa I am sorry that you felt the need to provide Touchstone with such a low rating and review. In the first instance, please could you contact me: penny.graham@touchstoneresi.co.uk with details of your property address and the matter that lead to this rating. I will then liaise with the Edinburgh office and together we can seek to remedy the situation for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone

5/5

Trustpilot

Very good service and very fast

Very good & professional

Bal Β· 1 September 2020

Agent replied Β· 11 June 2024

Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone

1/5

Google

Rating only, no written review.

Bob Β· 16 March 2026

Agent replied Β· 16 April 2026

Hello Bob We are sorry to see your rating of our company and would like to understand what led to this. Please email feedback@touchstoneresi.co.uk using the ref: Google - BR, along with details of your tenancy and any outstanding issues, so that we can see how we can assist you. We look forward to hearing from you. Kind regards Touchstone

1/5

Google

Rating only, no written review.

O Β· 16 April 2025

Agent replied Β· 26 August 2024

Hello O Rei We see that you have also left reviews on our London and Bath profiles, as well … More

1/5

Google

Only 1 πŸ™ˆ …

Mariusz Β· 16 April 2025

Agent replied Β· 16 April 2026

Hello Mariusz We're sorry to see your review/rating; something has clearly gone awry, and we'd … More

5/5

Google

Awesome!!

Christian Β· 16 April 2025

Agent replied Β· 11 June 2024

Hi Christian Wow. Thank you for your fab review! Our Edinburgh Team greatly appreciate your … More

1/5

Google

Rating only, no written review.

Louise Β· 8 April 2025

Agent replied Β· 19 May 2025

Hello Louise Thank you for your feedback. We are sorry to learn that you are dissatisfied with our service. We’ve been unable to locate your account using the information provided and would welcome the opportunity to assist you with any concerns. Please email feedback@touchstoneresi.co.uk using the Ref: Google Morrice, providing your full name and property address, and any pending issues. Once we receive this information, one of our team will contact you to see how we can best help. Kind regards Touchstone

5/5

Trustpilot

Really good and fast process work.

Rating only, no written review.

Nabeel Β· 12 July 2024

Agent replied Β· 24 August 2024

Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone

5/5

Trustpilot

Flat issues was l addressed right away.

Rating only, no written review.

DaManic Β· 1 May 2024

Agent replied Β· 11 June 2024

HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone

5/5

Google

Rating only, no written review.

James Β· 10 February 2024

Agent replied Β· 11 June 2024

Hello James Thank you for taking the time to rate Touchstone Edinburgh with 5 stars, we really appreciate it. Best wishes Touchstone

5/5

Trustpilot

It is really fast and very helpful.

Rating only, no written review.

Brian Β· 5 February 2024

Agent replied Β· 11 June 2024

Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone

5/5

Google

Rating only, no written review.

James Β· 29 January 2024

Agent replied Β· 26 August 2024

Hello James Thank you for taking the time to rate Touchstone Edinburgh with 5 stars, we really appreciate it. Best wishes Touchstone

5/5

Google

Rating only, no written review.

Oyenuga Β· 11 January 2024

Agent replied Β· 11 June 2024

Hello Oyenuga Thank you for taking the time to provide our Edinburgh Office with a 5 star rating, they will be pleased. Best wishes Touchstone

5/5

Trustpilot

Very helpful.

Rating only, no written review.

Shahzad Β· 7 December 2023

Agent replied Β· 11 June 2024

Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim 😊.Best wishesTouchstone

5/5

Trustpilot

The whole process was swift and timely.

Rating only, no written review.

Chijioke Β· 16 November 2023

Agent replied Β· 11 June 2024

Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone

5/5

Google

Rating only, no written review.

Mustapha Β· 12 November 2023

Agent replied Β· 11 June 2024

Hi Mustapha Thank you for taking the time to rate your experience with our company, it's much appreciated. The team in our Edinburgh office will be really chuffed with your 5* rating 😊. Thank you. Best wishes Touchstone

5/5

Trustpilot

Very nice problem solving

Rating only, no written review.

ELISA Β· 3 October 2023

Agent replied Β· 11 June 2024

Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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