Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
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3/5
TrustpilotThe whole process was delayed and theβ¦
The whole process was delayed and the communication was poor
Edward Β· 18 November 2021
Agent replied Β· 11 June 2024
Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotTenant care is awful
Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.
Edward Β· 5 April 2019
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1/5
GoogleDont care about tenance, care only to get paid for rent......
Jose Β· 10 June 2021
Agent replied Β· 11 June 2024
Hi
I am sorry that you felt the need to post this review. Please could I ask that you contact us at feedback@touchstoneresi.co.uk with your property and details of any outstanding issues so that we may investigate further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
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1/5
GoogleNot recommend this place and this agency to nobody...
Chris Β· 10 June 2021
Agent replied Β· 11 June 2024
Hi
I am sorry that you felt the need to post this review. I believe that this may be a duplicate of a very similarly worded review that was received at the exact same time/date that we have already reached out to.
If this is not the case, please could you contact feedback@touchstoneresi.co.uk with details of your tenancy and any outstanding issues you have and we will be happy to assist you further.
Kind regards
Penny Graham
Touchstone
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1/5
Trustpilot"I am very sorry...."
"I am very sorry...."Time you got a new riff Penny
Andy Β· 7 December 2020
Agent replied Β· 11 June 2024
Hi AndyThanks for getting in touch. If there is anything that we can help you with, please contact us via feedback@touchstoneresi.co.uk with details of your property and any outstanding queries.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
GoogleNot recommend them don't care about tenancy....
Kacpil Β· 10 June 2021
Agent replied Β· 11 June 2024
Hi
I am sorry that you felt the need post this review. Please could I ask that you contact us at feedback@touchstoneresi.co.uk with your property details and any outstanding issues so that we may investigate further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
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5/5
TrustpilotGood
Everyone is being very helpful
Biser Β· 14 July 2021
Agent replied Β· 11 June 2024
Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone
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1/5
GoogleHappy to take your rent but absolutely useless .
Lisa Β· 10 June 2020
Agent replied Β· 11 June 2024
Hi Lisa
I am sorry that you felt the need to provide Touchstone with such a low rating and review.
In the first instance, please could you contact me: penny.graham@touchstoneresi.co.uk with details of your property address and the matter that lead to this rating. I will then liaise with the Edinburgh office and together we can seek to remedy the situation for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
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5/5
TrustpilotVery good service and very fast
Very good & professional
Bal Β· 1 September 2020
Agent replied Β· 11 June 2024
Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone
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1/5
GoogleRating only, no written review.
Bob Β· 16 March 2026
Agent replied Β· 16 April 2026
Hello Bob
We are sorry to see your rating of our company and would like to understand what led to this. Please email feedback@touchstoneresi.co.uk using the ref: Google - BR, along with details of your tenancy and any outstanding issues, so that we can see how we can assist you.
We look forward to hearing from you.
Kind regards
Touchstone
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1/5
GoogleRating only, no written review.
O Β· 16 April 2025
Agent replied Β· 26 August 2024
Hello O Rei
We see that you have also left reviews on our London and Bath profiles, as well β¦ More
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1/5
GoogleOnly 1 π β¦
Mariusz Β· 16 April 2025
Agent replied Β· 16 April 2026
Hello Mariusz
We're sorry to see your review/rating; something has clearly gone awry, and we'd β¦ More
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5/5
GoogleAwesome!!
Christian Β· 16 April 2025
Agent replied Β· 11 June 2024
Hi Christian
Wow. Thank you for your fab review! Our Edinburgh Team greatly appreciate your β¦ More
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1/5
GoogleRating only, no written review.
Louise Β· 8 April 2025
Agent replied Β· 19 May 2025
Hello Louise
Thank you for your feedback. We are sorry to learn that you are dissatisfied with our service.
Weβve been unable to locate your account using the information provided and would welcome the opportunity to assist you with any concerns. Please email feedback@touchstoneresi.co.uk using the Ref: Google Morrice, providing your full name and property address, and any pending issues.
Once we receive this information, one of our team will contact you to see how we can best help.
Kind regards
Touchstone
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5/5
TrustpilotReally good and fast process work.
Rating only, no written review.
Nabeel Β· 12 July 2024
Agent replied Β· 24 August 2024
Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone
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5/5
TrustpilotFlat issues was l addressed right away.
Rating only, no written review.
DaManic Β· 1 May 2024
Agent replied Β· 11 June 2024
HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone
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5/5
GoogleRating only, no written review.
James Β· 10 February 2024
Agent replied Β· 11 June 2024
Hello James
Thank you for taking the time to rate Touchstone Edinburgh with 5 stars, we really appreciate it.
Best wishes
Touchstone
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5/5
TrustpilotIt is really fast and very helpful.
Rating only, no written review.
Brian Β· 5 February 2024
Agent replied Β· 11 June 2024
Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone
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5/5
GoogleRating only, no written review.
James Β· 29 January 2024
Agent replied Β· 26 August 2024
Hello James
Thank you for taking the time to rate Touchstone Edinburgh with 5 stars, we really appreciate it.
Best wishes
Touchstone
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5/5
GoogleRating only, no written review.
Oyenuga Β· 11 January 2024
Agent replied Β· 11 June 2024
Hello Oyenuga
Thank you for taking the time to provide our Edinburgh Office with a 5 star rating, they will be pleased.
Best wishes
Touchstone
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5/5
TrustpilotVery helpful.
Rating only, no written review.
Shahzad Β· 7 December 2023
Agent replied Β· 11 June 2024
Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim π.Best wishesTouchstone
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5/5
TrustpilotThe whole process was swift and timely.
Rating only, no written review.
Chijioke Β· 16 November 2023
Agent replied Β· 11 June 2024
Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone
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5/5
GoogleRating only, no written review.
Mustapha Β· 12 November 2023
Agent replied Β· 11 June 2024
Hi Mustapha
Thank you for taking the time to rate your experience with our company, it's much appreciated. The team in our Edinburgh office will be really chuffed with your 5* rating π. Thank you.
Best wishes
Touchstone
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5/5
TrustpilotVery nice problem solving
Rating only, no written review.
ELISA Β· 3 October 2023
Agent replied Β· 11 June 2024
Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.