Rettie and Co reviews

★★★★★ 5/5

Trustpilot

Professional and Compassionate Estate Agents

I have just had the recent pleasure of using the services of Rettie for both the sale of my home and the purchase of my new property. On both sides of the move, I found Rettie to be the most professional and reliable estate agents.A huge thank you to Jen, who helped me so much with the purchase of my new home, and to Kay, Erica, and Sophie, who were fantastic with the sale of my house. I cannot thank them all enough for advising and helping me in such a highly professional manner. If you are looking for estate agents you can trust, look no further than Rettie!

John · 5 August 2026

★★★★★ 5/5

Trustpilot

Smooth and seamless flat move with Suzannah.

Absolutely wonderful experience moving home with Rettie. Myself and my partner must absolutely tip our hats to Suzannah who ensured we had a seamless process getting moved in. Seriously, Suzannah could not be more helpful if she tried! Proactive, reactive, and down right generous with her time, Suzannah made sure to answer all our questions with ease. There was never a moment where we felt like we didn’t know what was happening. An absolute superstar. Rettie, give this young woman a raise!

Archie · 10 July 2026

★★★★★ 5/5

Trustpilot

Customer service at its best!

I was trying to secure a property in Glasgow, I had the pleasure of dealing with Grace Reilly Associate Director. Throughout the 2 weeks which my partner and I tried every angle (the landlord was strict) Grace was supportive, knowledgeable and always answered the phone to us, in this day and age that is the best customer service we could ever want. Thank you.

Alison · 4 May 2026

★★★★★ 5/5

Google

Rettie provided invaluable assistance throughout both our sale and purchase this year. Our interactions with Maz, John, and Alex were exceptional, and they ensured the process was seamless. Dealing with Rettie was an absolute pleasure, alleviating much of the typical stress associated with buying and selling a house. Their professionalism, combined with their friendly demeanour, made us confident that our best interests were a priority. Without any hesitation, we wholeheartedly recommend their services.

Louise · 18 December 2024

★★★★★ 5/5

Trustpilot

Outstanding Service and Unwavering Support, Truly Exceptional Team

I cannot recommend Karen Lochhead highly enough for the exceptional service she provided throughout the purchase of my property. From start to finish, Karen demonstrated outstanding professionalism, dedication, and genuine care. What truly sets her apart is her unwavering positivity and determination, no matter how challenging the situation became, she always remained calm, solution-focused, and proactive.

Hussein · 1 May 2026

★★★★★ 1/5

Trustpilot

Simply appalling - avoid this agent unless you’re desperate !!

Rettie & Co are simply appalling. We rented accommodation for a whole year from them, the day we got the keys the apartment was absolutely filthy, truly disgusting , the windows were gross and had mould on the frames, the bed had broken glass as well as fingernail or toenail cuttings underneath it, food wrappers and all types of debris which we had to clean in one day whilst taking our student daughter to move in 5 hours from our home. I called Rettie and had taken photos as evidence, they weren’t in the slightest bit interested, only interested in money. The kitchen cupboards had not been cleared out and they were disgustingly greasy and dirty, so we lost an entire cupboard having to store someone else’s items (the previous tenant left all their pots and pans behind and didn’t clean so for a whole year there was a huge cupboard on the landing that could have been used that was storing previous tennants stuff), there were mouse traps everywhere and the entire year was spent suffering the mice that caused no end of distress, Michael Logan from Rettie wasn’t interested in the mice or the health hazard this posed despite a student doctor working in a hospital living there. January came and with no warning scaffolding was put outside the apartment and men were coming in and out of an all female flat with no prior announcement. This was very distressing as workmen were entering their bedrooms unannounced. The scaffolding stayed outside their bedroom windows for five months with workmen walking past their bedrooms so they were unable to open their shutters to let the daylight in. At every point of there being an issue, Rettie were contacted but they could not have been more indifferent, didn’t care, made glib comments. I called them and to me the guarantor (middle aged parent) they were rude and condescending, is this the business culture of Edinburgh?

The · 18 September 2026

★★★★★ 5/5

Google

Used Rettie for the sale of my flat. Dealt with Brodie initially, who was fantastic to deal with. Maz then helped for the duration of the sale and was absolutely first class. Communicated extremely well. Always gave feedback and detail after viewings, and was efficient throughout. Thanks both!

Alex · 20 August 2025

★★★★★ 5/5

Google

After months of our property listed with a different estate agent with no offers we made the decision to switch to Retties. We picked Retties as Alex had a really good approach to selling the property with regards to price point and target market. Our property had 2 fantastic offers within a week of putting it on the market with Retties. Alex and Sarah were spot on with their communication with me and I felt in good hands throughout the entire process. I could not recommend Retties more!

Kirsty · 16 May 2024

★★★★★ 5/5

Google

After months of our property listed with a different estate agent with no offers we made the decision to switch to Retties. We picked Retties as Alex had a really good approach to selling the property with regards to price point and target market. Our property had 2 fantastic offers within a week of putting it on the market with Retties. Alex and Sarah were spot on with their communication with me and I felt in good hands throughout the entire process. I could not recommend Retties more!

Kirsty · 27 April 2024

★★★★★ 5/5

Google

Having used Retties for the first time to sell our holiday home in Gleneagles, it was important for us to find an agent that was able to take control of the whole sales process from start to finish, especially given we were not in the property that often. Alastair Houlden and his team were both professional and diligent throughout the whole process, keeping us informed where relevant and managing all viewings and requests for information centrally. Overall, we were delighted with the team’s professionalism and expertise throughout the process and therefore feel compelled to write this recommendation, especially given how hard it is to find any business nowadays that do what they say they will do, and do it well and so diligently. Well done team Rettie and thank you! Tom and Susan Cassidy

Tom · 18 November 2023

★★★★★ 5/5

Google

Very efficient from start to finish. From initial visit by Max and then dealing with Maz it all went very smoothly, with regular updates and an idea of those who viewed and their impressions and potential interest in the flat. Not Rettie's error but the only hiccup was the photographer turning up sooner than was planned meaning they missed some extra props I wanted in the photos and no aerial shots as anticipated. But some were added from a previous property marketing. But marketing of the proeprty got underway very quickly. Happy to receommend

Simon · 10 August 2025

★★★★★ 5/5

Google

We recently sold our city centre property with the help of Alex and Fraser. Both Alex and Fraser were extremely knowledgeable about the area and market which made us feel confident that they could sell our property. Communication was excellent and their advice was always spot on. I would highly recommend selling with Rettie. Thanks again.

Lauren · 20 August 2024

★★★★★ 5/5

Google

Kind, encouraging and professional from start to finish. Alex, Maz and the team at Retties Edinburgh made selling my beloved flat of 17 years a stress-free experience. Communication was excellent and I received regular updates and calm advice. I would not hesitate to recommend Retties for their personal and professional care.

Felicity · 19 October 2024

★★★★★ 5/5

Trustpilot

True guides to help us navigate each step

I purchased my new property in October 2024, and I couldn’t be happier with the service I received. In this case they are my mortgage advisor. They were incredibly patient, taking the time to listen and explain each stage of the purchase process. They were not only nice and organised but also thoughtful in pointing out important considerations before making any decisions. They acted as more than just mortgage brokers. They were guides to help us navigate each step. Special thanks to Bob and Megan for their exceptional support!

John · 13 November 2024

★★★★★ 2/5

Trustpilot

Good experience as buyers; poor as tenants

We had a mixed experiences with Rettie's in Edinburgh. As tenants, we were unlucky with the specific property manager we had to deal with. She was a poor communicator, often not replying to emails for several weeks and ignoring phone calls. When taking on the property, the previous tenants had put tar on the basement windows. She was aware of this and the property was vacant for 6 weeks before we moved in. Yet, she failed to arrange for these works to be done in time for our move-in date which meant we couldn't use the basement floor for several weeks at the beginning of our tenancy. Other matters we reported on moving in didn't get fixed until close to the end of our tenancy two years later. She also failed to let us know about months-long scaffolding and roofing work that was planned for the property - we found out when scaffolders turned up in our private garden one day. We didn't receive an apology for this. There were some matters she dealt with effectively: a leak in our kitchen sink, a replacement oven and offering support when our boiler broke. However, when we ended the tenancy, she stopped responding to communication around the return of our deposit and this had to be handled by a colleague.In contrast, when looking to buy, we had a great experience with Maz Purdie in the sales team, who was friendly, responsive and organised and helped us to find a great flat. We would highly recommend Maz to others looking to buy in Edinburgh.

Ccmh · 6 August 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Mia…

I had a fantastic experience with Mia and Zoe at the front desk of Rettie & Co in Edinburgh. Both were incredibly professional, friendly, and helpful throughout the process. They were always welcoming, quick to respond to any queries, and made everything feel seamless. Their attention to detail and willingness to go the extra mile made a real difference. Highly recommend their excellent service!

Mr · 21 March 2025

★★★★★ 5/5

Trustpilot

Rettie Edinburgh South

Sarah Tanner, Laura Mathieson, James Ward and the team from Rettie Edinburgh South, provided us with exceptional service during the sale of our previous property and purchase of our new property with excellent communication, competence and professionalism throughout the whole process which made us feel at ease and in secure hands.

Chirantha · 15 July 2025

★★★★★ 1/5

Google

Unresponsive and incompetent. We had tons of issues immediately after moving into our rented flat, including 3 leaks. They had those fixed quick enough, but everything else got delayed for weeks and even months. Kirsty, the property manager, simply stopped answering the phone. Emails were ignored. Even upon leaving, the flat still had issues that remained unfixed, even though we were promised they'd be sorted. After the checkout process, Kirsty sent us an old checkout report, the one drawn up when we moved in. Didn't even bother to check the date or the notes on the PDF, else she would've noticed the report was from 2020. She vaguely mentioned that there were going to be charges for "further cleaning" - how much and what for? Who knows. We left the place spotless, which it certainly wasn't when we moved in. Now they're delaying the deposit refund process too. Still can't reach the property manager on the phone. Still haven't received the correct check-out report, a reply to the deposit refund request, or an explanation. I wouldn't recommend renting a flat through this agency. There are much better ones out there.NegativeResponsiveness, Quality, Professionalism

Monica · 16 June 2021

★★★★★ 5/5

Google

I have sold my homes through Rettie & Co for many years now and their service is always of the very highest standard. We dealt with John Wybar for our recent sale and his professionalism, knowledge and communication was exemplary. great service from a great company.

James · 16 May 2024

★★★★★ 5/5

Trustpilot

Jessica Shek was always there when I…

Jessica Shek was always there when I needed her. She is polite, helpful and understanding. She is an asset to the Retties team.

Lorna · 28 February 2026

★★★★★ 5/5

Google

John, Maz and Jessica were excellent. They found the right buyer for our flat and we're delighted with the result. Will use Rettie again.

Gordon · 26 March 2025

★★★★★ 5/5

Google

Rettie managed my rental flat for 3 years and then managed the sale over the last couple of months. It was quick and easy process getting it on the market. Flat sold within a week and for a higher price than expected. Nick Scott was great - very responsive to questions and efficient. I would use Rettie again.

Peter · 16 June 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Rettie from start to finish. Our portfolio manager, Fraser, was professional, friendly, and always quick to respond whenever I had questions during my tenancy. Any maintenance issues were handled efficiently, and communication was clear throughout. I would highly recommend Rettie to anyone looking to rent, reliable, supportive, and genuinely great to deal with. Thank you for making my tenancy such a positive experience!

Olivia · 27 February 2026

★★★★★ 5/5

Trustpilot

Property letting

I would like to thank Iwona for all the help she gives us in dealing with our properties,

Terry · 18 March 2026