Gilson Gray LLP Edinburgh reviews

★★★★★ 5/5

Trustpilot

Connor has been super helpful helping…

Connor has been super helpful helping me with getting information and top level service guiding me through my first house purchase. I highly recommend anyone seeking their first home

Cole · 11 December 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THESE

DO NOT USE THESEI honestly do not know how they are still open or how they could be recommended by anybody.At the beginning when the assistants were helping communication was fast and reliable. However, that soon changed. The only person who actually helped us was Hannah, however, they were limitations on what she could help with. Aisha Mather WAS our conveying solicitor and was absolutely useless, did not send over the paperwork to the buyers solicitors, didn’t respond to over 5 emails, 15 phone calls and 3 voicemails. We made the decision to appoint a new solicitor today as we have not heard from her for over two weeks and nothing has been completed. Avoid at all costs. They are useless.

Hayley · 28 October 2024

★★★★★ 1/5

Trustpilot

Would give minus star if I could

Would give minus star if I could. From the start, their lack of communication and incompetence has been astonishing. Both the seller and estate agent of the property we are purchasing has tried to contact them numerous times to no avail. When your own solicitor says how awful and bad they are, that says it all.If anyone wants a smooth experience with house selling/ buying, avoid this company at all costs.I don’t always rely on the reviews but on this instance, the review of this company is spot on (at least, some of the employee in this company is/are).AVOID THEM AT ALL COSTS!!!!

Seon · 21 October 2024

★★★★★ 1/5

Trustpilot

If I could have given it 0 stars i would have

5 Different people contacted me in the first couple of weeks. Some of them told me they would be looking after my house-buying. Finally, I got one who stayed for a while but did not respond quickly. I sent emails with questions and received an email saying she would respond in 48 hours, the quickest was 9 days. I tried ringing to find her answer machine full so I couldn't even leave a message. I rang the main number and they couldn't even get hold of her. I paid for searches to be carried out on the 8th of July but was told in September the searches hadn't been requested. I was finally given a complete exchange date and I was told the morning of completion I needed to pay over £200 to the solicitor. I had paid the bill 1 week previous. Abysmal communication.I would not recommend this company to anyone.

Deana · 21 October 2024

★★★★★ 5/5

Trustpilot

Glasgow office

Had a positive experience dealing with Kirsten and colleagues in helping and assisting me with the purchase of my first property. Great communication and kept me updated through each and every step. Very helpful and informative when dealing with my queries. Thanks again!

Ellie · 22 December 2025

★★★★★ 1/5

Trustpilot

avoid avoid avoid avoid avoid avoid

Utterly, unequivocally, astronomically, useless. Do not instruct these time-wasters, or you will regret it. They will not respond to emails, they do not provide updates or act on urgency. They are completely pathetic as a conveyancing firm and should be struck off. How they are recommended by any estate agents I will never ever know. 1 star is too many. Do not allow your estate agent to con you into using them. Trust the 1 star reviews on here and avoid !!!!

Dee · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent sales service of a property

It’s been a while since I’ve gone through the sale of a property and I have to say the process has been absolutely seamless with support and guidance of your conveyancer Hannah Exton.We initially had a target date to sell this property and Hannah managed to successful meet the target date to the day and kept us fully informed all the way through the sale.I certainly have no hesitation in recommending your business to my colleagues, friends and relatives.Thanks very much again Hannah.

Andrew · 16 October 2024

★★★★★ 1/5

Google

If I could give 0 stars I would. Contracted with Gilson Gray in Edinburgh to act as agent for selling my home. The whole experience has been dreadful from start to finish and in the end I changed agents. Absolutely awful (non-existent) communication, utterly shambolic and terrible service which has undoubtedly cost me the sale of my house, the impact of which they clearly could not care less about, I am absolutely disgusted with what can only be described as a combination of apathy and incompetence. I raised a complaint in June and have only just received a (poor) response after prompting, which is not at all in line with their 'complaints' policy. There are many choices out there for estate agents, do not use this one! No doubt this review (and the one on Trustpilot which current ranks this company with a 1.9 out of 5) will get the stock response that all the other bad reviews are getting, massive indicator that these issues are not taken seriously at all.

Gillian · 16 October 2024

★★★★★ 1/5

Trustpilot

Please avoid!! Do not use this company

It has been one of the most frustrating experience due continued lack of communication from my conveyancer, Afsha Kanwal. Despite numerous attempts over the past month, including phone calls, voicemails, and several emails, I have yet to receive a single response or update.It has now been over three months since the application process began, and during this time, Afsha has not responded to any of my communications. This level of unresponsiveness is highly concerning and falls far short of any reasonable standard of customer service.Furthermore, the seller is becoming increasingly frustrated, and their solicitor has also been unable to obtain any updates, putting the entire transaction at risk. This situation has caused me considerable stress, and I am deeply worried about the potential loss of this property due to the ongoing lack of communication.

Anjil · 16 October 2024

★★★★★ 1/5

Trustpilot

Asked for documents that had been sent…

They asked for documents that have been sent previously. They do not reply to emails or call back when we leave a message, avoid passing you on to someone that can help resolve our enquiries. We found out from our buyers solicitor that they have not replied to their emails and calls and that our conveyancer had left the company. When we eventually managed to speak to Rachel the conveyancing manager she confirmed this! We were then told that our new conveyancer is off work ill. Don't use this company

Carl · 15 October 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would, do not use!

If I could give 0 stars I would. Contracted with Gilson Gray in Edinburgh to act as agent for selling my home. The whole experience has been dreadful from start to finish and in the end I changed agents. Absolutely awful (non-existent) communication, utterly shambolic and terrible service which has undoubtedly cost me the sale of my house, the impact of which they clearly could not care less about, I am absolutely disgusted with what can only be described as a combination of apathy and incompetence. There are many choices out there for estate agents, do not use this one!

Gillian · 15 October 2024

★★★★★ 1/5

Trustpilot

Do not use this company they are…

Do not use this company they are absolutely awful. Never answer emails, when you ring they never give you an answer just tell you they will deal with when they get around to it. They lose pretty much every document you send them and you have to send it to them 2/3 times. I am using these solicitors to sell my property and I am on the cuff of losing my purchase because Gilson gray are taking so long as I can’t get any response from anyone. I wish I had read all their terrible reviews before using them but trusted my estate agent’s recommendation.

Jessica · 10 October 2024

★★★★★ 5/5

Google

We have been very pleased with the service we have received from Gilson Gray in selling our property. From the initial phone call to the valuation and the marketing of the property, everyone at Gilson Gray has acted professionally, promptly, and has been happy to answer our questions. The client portal has been easy to use and great at keeping us completely up to date with viewings and feedback. We would be happy to recommend Gilson Gray.

Claire · 23 November 2024

★★★★★ 1/5

Trustpilot

Stay away!!! The best advise I can give!

I have bought and sold a few times in my life, but I can truly say I have never come across such an atrocious group of incompetent people, I would think they were some sort of scam company if i didn't know they were a registered one. I doubt it will be long before they collapse. There's only so many fake reviews they can try to write to cancel the real ones. We are stuck in a chain with some who is using this company for their conveyancing. To sum it up.. we were all ready to complete 6 wks ago... we have had complete radio silence from this solicitors for 8 weeks. They don't respond to solicitors phone calls or emails.. they just point blank ignore everyone in the chain. If you are lucky enough to get a response after 8wks, it's as if AI Is responding with some automated message. I truly believe there is one qualified Conveyancer sitting in an office with a load of legal secretaries who can't do anything of use. With 1000s of case files just lying around. Do your research and don't go through what we are currently going through. Everyone in our chain is having a breakdown, all because of this companies incompetence and ignorance. Please pay a bit more and get a small local conveyancers. These people will take your money and leave you out to dry. Remember, you have to pay them whether you complete or not.. they do not care about you.

MB · 9 October 2024

★★★★★ 1/5

Trustpilot

Terrible service with no communication

PLEASE use another conveyancer if you want a stress free process when buying/selling a property. They don’t communicate with you unless you sent 3 or 4 emails. Takes weeks for a response. When you complain, they don’t do anything. My case sat with them for 10 weeks before I escalated to find out nothing had moved with the file and they then used the excuse that the person who was dealing with it had left the company. They have just caused me undue stress and worry which they are supposed to take away from a sale/purchase of a property. I wish I had seen all the negative reviews before I progressed with them, all these negative reviews are exactly how they run the business, how can so many people who have received bad service be wrong. If you check their responses to reviews, it’s just a standard response to all no matter how bad a review it it. AVOID at all costsYou post the same reply to all comments left and it is factually incorrect as your score on Google reviews is low so you don’t generally recieve good reviews

Steven · 9 October 2024

★★★★★ 1/5

Trustpilot

AVOID

DO NOT USE! they are a nationwide company and therefore cover huge areas. Because of this everything takes months and months. If you don’t contact them they will NOT contact you. Hound them to death if you want the sale to go through. I’ve received emails asking for paper work I already sent back 4 weeks ago. Multiple occasions this has happened. Impossible to contact directly. Truly terrible. The stress caused is a nightmare. Once I complained about the service it got worse and update responses arrived with attitude. Nightmare start to end. DO NOT USE. Stay local.

P · 8 October 2024

★★★★★ 5/5

Trustpilot

Jehnnaie Johnson- amazing

Jehnnaie Johnson Held my case and was absolutely amazing from start to finish. She kept me on track and updated through out the selling process

A · 11 May 2026

★★★★★ 1/5

Google

If I could give them 0 I would. Absolutely useless. No care for their clients whatsoever, I had to do all the work myself and then pay them for the privilege. Wrong names and addresses on important documents. Ignored any queries I made to the point where I had to draw up numerous bullet points highlighting the amount of times I had contacted them regarding specific queries and that they simply ignored. Unprofessional, made buying a property an incredibly upsetting and stressful procedure.

Nikki · 8 October 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!This firm are acting on the sale side of a CHAIN FREE transaction, where we are the buyers. We are coming up to the fourth month, with no communication since the start of September. The simplest of tasks they cannot seem to do, like sending the correct transfer document and land registry compliant plans. Their own client has chased and chased, as well as the estate agents, and us and our solicitor. You could not make this up. How they are regulated by the SRA is beyond me. We are pulling out of the purchase today, as we are so fed up and tired of their incompetence. I hope the seller pursues them for negligence. Complete and utter shambles of a firm. DO NOT USE THEM UNLESS YOU WANT TO WASTE MONEY AND NOT COMPLETE!!!!

E · 4 October 2024

★★★★★ 1/5

Trustpilot

Do not go with this company at all

Do not go with this company at all , no communication updates nothing , you send a email and get the generic response we will reply to you within 24 hours but nothing and if they do reply it’s always on a Friday night 4.55 so nothing can be done until Monday , you send paperwork 3 times as they have lost it , can’t find it When I finally managed to speak to someone after over an hour on the phone I was told they don’t ring people only send emails, if it’s up to them we are going to loose the power of speech .GO LOCAL

Nicki · 3 October 2024

★★★★★ 1/5

Trustpilot

If I could give them 0 I would

If I could give them 0 I would. Absolutely useless. No care for their clients whatsoever, I had to do all the work myself and then pay them for the privilege. Wrong names and addresses on important documents. Ignored any queries I made to the point where I had to draw up numerous bullet points highlighting the amount of times I had contacted them regarding specific queries and that they simply ignored. Unprofessional, made buying a property an incredibly upsetting and stressful procedure. Now also found issues with property I've purchased and they are no help. STAY AWAY!!

Nikki · 3 October 2024

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY!!!!!!!!!!!!!

Gilson Gray was assigned to us through our estate agent to handle our sale and purchase. As so many others have mentioned, this company is a joke! The communication is horrendous, I literally couldn't get through to my conveyancer even after ringing ten times a day for a week on his direct number. Emails are either not responded to at all or takes weeks to get a response. Tasks are not completed promptly and take weeks to even reply to the other solicitors in the chain. This has been the worst company I've ever had to deal with!God knows why estate agents are referring clients to this firm, as they're risking getting a bad review themselves and the sale/purchase falling apart.If you're seeing this a few weeks into your purchase/sale, then fire them and find someone else as you'll certainly get to completion faster.

Kath · 3 October 2024

★★★★★ 1/5

Trustpilot

Do not appoint this company what ever…

Do not appoint this company what ever you do Gilson Gray have the poorest communication I’ve ever known from a company. They give you a direct line but they never pick the phone up and never reply to messages, even when I've rung reception and they've passed my message on. You never get an email response, even when you email a manager, the whole experience has been a complete nightmare My solicitor was Afsha Kanwal and her manager is Rachel Jowett.Longest and most painful experience with a conveyancer ever and we have move house several times.. Please avoid this company, they don’t deserve people’s business.

Valerie · 1 October 2024

★★★★★ 5/5

Google

I chose Gilson Gray to market my property because of their no-nonsense, professional and busness-like approach. Their valuation was sensible and reasoned and they instructed Home Reports and Schedule photos/videos promptly. Their business-like approach was exactly what I needed and they were all very personable, friendly and responsive and were happy to explain and resolve any issues as they arose. I felt in charge, informed and connected at all times. I felt they were on my side throughout. The Stars of my sale (so far) were Callum, Karen, Abbie and Karin; each had a lovely manner about them and an ability to professionally manage my expectations, natural stress levels and what seemed like endless questions. Having achieved my offer price I can honestly say the marketing process was painless and efficient. I have high confidence that the conveyancing and completion process etc will be equally so. Well done Gilson Gray...

John · 1 October 2024