5/5
GoogleExcellent service and personalised attention from Olivia in the Edinburgh Office.
Trusted Agent profile
Direct Lettings Scotland Ltd reviews
★★★★★
65 reviews across 2 platforms
5-6, Melville Place, Edinburgh EH3 7PR
Direct Lettings Scotland Ltd's Edinburgh office at 5-6 is rated 3.7 out of 5 across 65 reviews on two platforms, including 64 Google reviews rated 3.8. The 1 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service, dealt with everything professionally and efficiently. Would recommend.
1/5
GoogleTerrible property agency. I made phone inquiries several times to confirm viewing and they lied they sent a message to confirm a viewing and I never got one. No text or no emails. Wasted my morning. Very very unprofessional
Agent replied · 13 June 2024
Hi there, I am terribly sorry to hear that this is your experience. I am keen to get the full details on this to allow me to discuss with team. Please contact me at laura.weir@dlscotland.com. Kind regards, Laura Weir
5/5
GoogleGreat service, friendly staff. With their help my move to Edinburgh was completely hassle free.
Agent replied · 13 June 2024
Many thanks for this feedback. We hope you enjoy your rental property.
1/5
GoogleNot sure why previous reviewer was able to put 3 stars. We also have terrible tenants through this agent in a downstairs flat. They use the back garden as a dog toilet and have rotting furniture out there. and dump food scraps out there. I don't mind the noisy kids - kids are noisy - but the large aggressive dog is barking morning noon and night and now - there is a sofa dumped in the front garden. They are clearly going for the prize of most stereotype bad tenants. The agents and the landlord do not care as long as the rent is coming in.
3/5
GoogleUPDATE: Direct Lettings have moved on the tenants so review updated to 3 stars. Terrible tenants have been put in a ground floor flat in my block by Direct Lettings. I hope they are able to resolve this quickly. Police have been called almost daily.
Agent replied · 13 June 2024
Please note that all complaints are taken very seriously and dealt with in accordance to industry guidelines and all parties kept informed of findings of complaint resolution. All tenants are vetted prior to entry via a reputable referencing company. If you would like to advise me directly in relation to your issue I can respond fully. Kind Regards, Laura Weir Direct Lettings laura.weir@dlscotland.com
5/5
GoogleI recently moved out of a flat i rented from direct lettings and I must admit its a shame i will no longer be with them. Everyone was helpful and kind, i never had any issues with the agency and if there was a problem they helped as soon as they could. Even in the end i received most of my deposit back. (the deductions were agreed by us both.) An amazing experience and if i move back to Edinburgh will look them up again. Thank you everyone there.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleDirect Lettings are so easy to use and I have never had any issues with letting out my properties since using them. They are quick, efficient and always on the ball with how they handle everything from the initial admin process through to letting and payments. Would definitely recommend using them.
Agent replied · 13 June 2024
Thanks Mr Boyle. Your returning custom using our let only service is much appreciated.
5/5
GoogleWe rented with direct lettings for 4.5 years and had an excellent experience. Upon reporting faults, repairs were completed within the week. Any disputes were handled fairly and professionally. I have previously had bad experiences with letting agencies, but direct lettings exceeded my expectations repeatedly.
Agent replied · 13 June 2024
Many thanks for the review Christopher. This is greatly appreciated. All the team at Direct Lettings wish you well in your new home. Laura Weir, Operations Director
1/5
GoogleFlat was given in a inadequate condition with a broken boiler, broken washing machine and fridge. Just generally unpleasant tenancy for a not so reasonable price we paid. Mould growing on ceilings and on walls.
5/5
GoogleProfessional and well mannered, with extensive knowledge on the ins and outs of property laws and regulations. Also, nothing is too much of a task and they have been extremely flexible and went above whenever required to do so!
1/5
GoogleWe were given the wrong date for a viewing. I paid a lot of money to come to Edinburgh so I phoned the letting agent hoping that maybe they’d reimburse our train tickets for their error but instead they were rude and unhelpful
Agent replied · 13 June 2024
Hi there, I did respond to this prior but for some reason it did not post publicly. I saw this review at the time and spoke with the team members involved. You are correct in stating that there was a mix up with this viewing and for some reason it was not added to the diary. My colleagues apologised for this and offered to do it the next day - it could not be done same day as there was a tenant in situ that we required to give the relevant notice to for access. As an agency all we can do it try and put right our mistakes. We cannot be held liable for reimbursing train tickets although I do apologise for the inconvenience caused. Laura Weir, Direct lettings
1/5
GoogleFlat given in terrible condition with mould everywhere and soiled clothes in the closets. No response to calls. Flat was returned in better condition and landlord asked for extra money!
5/5
GoogleHave used Direct Lettings for approx 10-11years and found them very helpful and professional.
5/5
GoogleVery efficient and excellent service at direct lettings. My property manager, Eilha, was quick to respond to emails and dealt with all queries I raised in a timely manner. Would highly recommend direct lettings
Agent replied · 13 June 2024
Many thanks for this review. It’s fabulous to hear you are happy with our service and thank you for your kind words about our property manager Eilha. Laura Weir, Direct Lettings
5/5
GoogleReally good service and communication - can't fault them!
5/5
GoogleI really appreciate the help I received from Direct Lettings. They helped me throughout the process and contacted me when I needed further assistance.
5/5
GoogleEntirely positive experience one year on as tenants with Direct Lettings. Rachel, who is mostly our contact, is an absolutely lovely agent who's always a joy to deal with. We really appreciate the quick responses and quick solutions to anything that comes up, always friendly. Warmly recommended.
1/5
GoogleBy far the worst rental experience I have ever experienced anywhere in the UK, sub standard properties, failure to rectify damp and other issues, branch manager refusing to answer calls or reply to emails. They evicted when complaints were made, under the guise of "landlord wants his property back". I would strongly advise finding a different letting agent.
1/5
GoogleMy wife and I were completely ignored when we went in, then when we asked for assistance, we got told "look at our website" and then silence and ignored again. Extremely rude.
1/5
GoogleCheap, greedy company. Ruined our block of flats by chucking in a family with dogs and cats, loud banging. Thanks guys, causing me and my wife an absolute nightmare life.
5/5
GoogleGreat service and a faultless experience renting a property with Direct Lettings. Any questions were answered quickly by my property manager. Very impressed and would recommend.
1/5
GoogleI arranged a viewing to see the property, agent showed up without a keys and we weren’t able to see property. What a waste of time.
5/5
GoogleExcellent service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Direct Lettings Scotland Ltd
How many reviews does Direct Lettings Scotland Ltd have?
Direct Lettings Scotland Ltd's Edinburgh office has 65 reviews across two platforms: 64 on Google, 1 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Direct Lettings Scotland Ltd's rating?
Direct Lettings Scotland Ltd is rated 3.7 out of 5 across all 65 reviews, and 3.8 out of 5 on Google from 64 reviews, checked 9 October 2026.
Where is Direct Lettings Scotland Ltd's Edinburgh office?
Direct Lettings Scotland Ltd, 5-6, Melville Place, Edinburgh EH3 7PR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.