Trusted Agent profile · Edinburgh
★★★★★
1,202 reviews across 2 platforms
47 Lothian Road, Edinburgh, EH1 2DJ
Aberdein Considine's office in Edinburgh, at 47 Lothian Road, is rated 4.4 out of 5 across 1,202 reviews on two platforms, including 14 Google reviews rated 4.1.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing help!
Aberdein Considine helped me through every step of the purchase of my first home. Craig West was instrumental in every step, helped me understand everything, no question was a stupid question to him. Stephanie West was also extremely helpful and I would (and have) recommended AC, Craig and Stephanie to others looking at properties.
5/5
TrustpilotEfficient, easy and flawless sale process
From first visit to complete the valuation, to receiving the offer on our property the whole process was extremely efficient, easy and flawless. Every member of staff we came into contact with were friendly, helpful and professional.
5/5
TrustpilotFirst Class service from Nikki & Lauren
First Class service from Nikki & Lauren at Aberdein Considine in helping us secure a sale of our property. Both are extremely knowledgable of the local market and were able to guide and advise us throughout the process. Communication was excellent and they were able to answer all our questions. Their friendly approach and positive attitude makes the whole experience much easier. We would not hesitate in recommending Aberdein Considine and in particular Nikki & Lauren.
5/5
TrustpilotGreat Selling Experience
My husband and I had a very positive experience with Aberdein Considine. We mostly dealt with Caitlin and Gemma when initially selling our home. They were both extremely helpful by answering all of our questions regarding selling our home. We also used Aberdein considine solicitors when selling and purchasing our new home. All involved were very knowledgeable, helpful and supportive. We could not be happier with the service we have received overall and would definitely recommend.
5/5
TrustpilotWe weren’t familiar with the property…
We weren’t familiar with the property market, having lived in our current home for 43 years. We, therefore, asked 4 Estate agent seniors to give us a presentation ( Pacitti Jones / Clyde / Homesforyou and Aberdein Considine. It didn’t take us long at all to make what turned out to be the correct choice, Stephen Simpson, who very professionally led us through each stage of a complex process. His customer skills were exemplary, as was the focus / guidance of Sara Jack and her colleagues. (We cannot thank Stephen enough for leading us through to a stressless / successful sale)
5/5
TrustpilotService that goes above and beyond
From the outset Stephen provided us with piece of mind on the sale of my late father's property. He showed great empathy with our recent and still raw loss and has been patient, kind and attentive in supporting us through the sale process. Nothing is too much trouble. The rest of the team are also friendly, professional and always keep you up to date. We have also used Aberdein Consideine's legal services and found them to be of the same high standard. Alison demonstrated great empathy with our situation and patiently explained the process to us. Stephen and his team have taken away the stress and worry and their support has been a comfort to us during what has been a difficult time.
5/5
TrustpilotThis is our second time working with them and will again!
This is our second time working with Aberdein Considine, and have been hugely impressed by the professionalism and efficiency of the team. A big thanks to Tracey and Samantha for your help in the sale of our flat and purchase of our new home. Under offer within 2 weeks of listing the property!
5/5
TrustpilotEveryone was so helpful and kept me…
Everyone was so helpful and kept me informed every step of the way.
We're so happy to hear you had a good experience selling your house with us. Thank you for your positive review.
5/5
TrustpilotAfter speaking with a few estate agents…
After speaking with a few estate agents in Stirling we used Stephen and his team to sell our home. We are so glad we did. As first time sellers we cannot fault how attentive and professional Stephen, Helen, Danielle and Janice were. They were on hand sometimes multiple times a day and ensured we had offers within 4 days of our property being on the market. I would not hesitate in recommending Aberdein Considine Stirling.
5/5
TrustpilotJennifer was great from the start
Jennifer was great from the start. She explained who they were and what they did and how they achieve their results.They promised a good result and to achieve in excess of the Home Office report which I though would be difficult in the present circumstances. However every thing they said was right and final offer was much higher than expected.All of this was done in a very timely fashion with great communication.I wouldn't hesitate in recommending them
5/5
TrustpilotExcellent customer service
Excellent customer service, could not be faulted.Nina & Aoife were very helpful and efficient, we felt everything was comprehensively covered and the stressful process of selling our home was minimised.Process of selling we also appreciated, the online tracking of the viewings and details was easy and we felt involved from the start and during the whole process. Kept informed and thoughtful calls from viewing staff when some viewings completed so we would know to return if we wished. We would recommend Aberdein Considine without any hesitation.
5/5
TrustpilotExcellent service from Eric Fong at Aberdein Considine
Our Solicitor was Eric Fong. He was excellent throughout, very knowledgeable and very approachable. We were very pleased with the service we received (updating our Wills) and would thoroughly recommend Aberdein Considine. The value for money was excellent as well. Eric kept us updated throughout and explained everything really well. Will definitely use them again.
5/5
TrustpilotIf you’re looking for a home go to Aberdein Considine in Perth
I just rented a flat with Aberdein Considine in Perth and would just like to say what a great experience it was from start to finish.I was looked after by Jordan from the showing of the property, he explained all the things that were going to happen to the property and that put me mind at ease.I have to say I’m now in the flat and all the jobs were completed as promised, Jordan was friendly but professional and made me feel valued as a customer.I would have no hesitation recommending any one looking for properties to use Aberdein Considine.A very happy customer thanks again to Jordan for all your help.Regards Mike Robertson
5/5
TrustpilotA Caring and Professional Service from Start to Finish
They say that buying and selling a house is a stressful experience; and it definitely can be, however I recently marketed and sold my house with Aberdein Considine and I can honestly say that Stephen and his team made it a really smooth and enjoyable process. From start to finish I was impressed with the high level of care and professionalism shown by Stephen, from daily check-ins to advice and recommendations given, to simply caring about getting the best results for his clients; and this ethos was reflected throughout his team - Thank you Danielle and Alison.…..And the best bit of all, my house sold within 3 days.5 star service produces 5 star results!
5/5
TrustpilotSale of House
From the start to the completion of our house sale today we could not have been happier with the excellent and professional service received from Jordan Mackay & William Wallace and their respective staff.
5/5
TrustpilotFirst Class service from start to finish.
Stephen and his team have facilitated the sale of three houses for my wife and I and the service provided across the board has been excellent on each occasion. From the point of first contact, to the conclusion of sale, they are all extremely professional, but most of all, they have the unique ability of adding a personal element to all of the services they provide, eliminating the stresses often associated with the whole process. If you want a first class service, call them!!!
1/5
TrustpilotAvoid as a conveyancer if you possibly…
Avoid as a conveyancer if you possibly can. Unfortunately they were appointed by my lender (NatWest) with no choice in the matter. Exceptionally poor customer service. Emails went unanswered, calls were unanswered or cut off mid call. Any correspondence was insisted to be sent to a communal mailbox and any response was sporadic and clearly did not take into account information I had previously shared in the case.I began the remortgage process in mid November for a 1 Feb completion date, which by any standards is a more than ample amount of time. I completed and returned any information requested within 1-2 working days. On the AC side however anything was done exceptionally last minute. No forward movement was made on any information that I sent from November until I began to chase in mid-December and had to continue to chase throughout January. I was repeatedly asked to provide the same information which I had already provided and had confirmed had been received; responses to my emails asking for clarification and updates were nonsensical and unhelpful, or nonexistent. I spent several hours on the phone and received uninformed and unhelpful responses, sometimes bordering on incorrect and untruthful when triangulated with information from my current and future lenders. Utter lack of service continued to the point that they completely failed to complete my remortgage by the 1st Feb deadline. Huge stress, hours upon hours wasted of my time chasing and on hold; significant costs incurred as my current mortgage transferred to an SMR thanks to their delays and incapability. I will 100% avoid using their services if I ever have a choice and recommend that anyone I know do the same.
5/5
TrustpilotSuperb service from the Edinburgh team
Superb service from everyone at the Edinburgh team in selling our flat. Nothing was ever too much trouble. Everything was done over the phone or by email so no need to take time off to drive to their offices.The housing market is up and down at the moment but the team were always on hand and ready with sensible advice about what to do. In the end we got a good offer over the valuation price (again thanks to the team’s negotiating skills) so we very glad we went with the team at Aberdein Considine!
5/5
TrustpilotA very professional service - unrivalled in the way they market your home
The team in Edinburgh were very supportive and responsive throughout. Kirsty communicated regularly and the level of information and advice she provided was top level. The colleagues that do the viewings can't go without a mention either: The great service they/AC offer in that respect must be unrivalled - It took away all the pain of showing the flat . The conveyancing team were incredibly slick in all that they did. Paul pulled out all the stops to make sure we were kept abreast of what was happening and addressed any questions we had very quickly. He met all his commitments and when the sale went through it was great to get that confirmation call.
1/5
TrustpilotDelayed case and refused to accept responsibility
I had the misfortune of having these jokers allocated to my remortgage case by the lenders. I applied for my mortgage at the earliest I could, about six months before, and my lender instructed Aberdein Considone at that point. About a month later (so 5 months to go) I get some forms to fill in, mortgage deeds to sign and all that stuff. I return the forms a week later and then nothing.I made the mistake of thinking all was in hand but just to be sure, I called them a before completion just to check. I found at this point that Aberdein Considone were waiting on the mortgage offer from the lender, which is odd as the lender would send this to the firm on instruction. I spoke to the lender who agreed to reissue it.Next morning (day of completion) I call to make sure all okay. Aberdein Considine say offer still not received. I know my broker has a copy of the offer so I call them. My broker steps in and calls Aberdein Considine at around noon who now say they have the offer and will complete later that day and would get an email at around 15:00All good, or so I thought. I called at about 15:30 as I had not had an email. I'm told they will look into it and at 16:30, I get an email saying they could not complete as the offer was not received. Due to their incompetence, my completion had been delayed.The following day, spoke with them again after speaking to lender who again, reissued the offer. Aberdein Considine now say they definitely have the offer, despite having said it was received the day before. However, they said the completion would take place the following week and only moved it forward after I strongly complained. What Aberdein Considine don't seem to understand is that each day of delay costs me money in interest on my old mortgage. After the remortgage finally completed, I logged a formal complaint, as I wanted to understand why they had not attempted to obtain the offer sooner. In fact, it was unclear if they would have attempted to obtain it at all had I not contacted them. I also wanted to know why they told my broker the offer had been received when it had not. I insisted they refund the difference between the interest I paid and what I would have paid if I completed on time.Their complaint decision came unsigned and didn't address any of the points raised but offered to cover part of the additional interest. Just a lazy attempt to fob off the complaint. I replied to challenge the complaint and their head of compliance got involved who attempted to defend their position. He maintained the offer had not been received (but offered no explanation as to what actions they had taken to obtain it prior to me chasing them for an update) and that there was no record of a call from the broker. A quick DSAR to the broker to get the call recording proved they told my broker had been told the offer was received. The head of compliance quickly offered to refund the interest overpayment after I sent the call recording.So in short, if your lender tries to instruct this firm, complain and refuse. No one who works there seems to have any idea what is happening with your case at any given moment and will just lie and tell you what you want to hear to get you off the phone. Ask for another firm to handle your case, or source your own conveyor if you can. Just save yourself the stress and frustration of using Aberdein Considine.
5/5
TrustpilotKaty Sharpe - High EQ, deep expertise (Employment Law), exemplary judgment and legal counsel
Katy brought clarity, insight and wisdom to a potentially challenging and complex employment law predicament. She very quickly proved able to understand, unpack and ultimately simplify - my unique employment concerns. Her meticulous and methodical recommendations and legal counsel were inevitably correct.
5/5
TrustpilotFirst class experience
This is the first time I have rented a property and I could not be happier. The whole experience was made so easy from the start and I cannot recommend Jordan highly enough. Jordan kept me updated throughout the whole process and was a lot quicker than I anticipated due to the excellent communication. I would have no hesitation recommending anyone looking for a property to contact Jordan. You will not be disappointed!
5/5
TrustpilotTom Main and Charles Fraulo
Tom Main has helped me through a very tough time getting me shared custody of my 6yr old son. His professional and friendly advice carried me through nearly 2 years of the legal process. Whenever I needed him he instantly returned calls and emails. I will recommend him to anyone that seeks the same ordeal. Thank you so much Tom, Aberdein Considine are very lucky to have such a kind, warm and thorough professional. Charles Fraulo.
5/5
TrustpilotProperty Sale
Communication throughout the sale process was excellent. Having sold another property recently with another solicitor, the service provided by AC was far superior. Contracts were handled in a timely manner and financial figures were communicated clearly. Chris Comfort and Alannah Russell were professional and a pleasure to work with.
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