Trusted Agent profile · Eccleshall
★★★★★
2,066 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Eccleshall, at 1 High Street, is rated 3.8 out of 5 across 2,066 reviews on two platforms, including 125 Google reviews rated 4.9.
Every review we hold for the Eccleshall office, from every platform, shown as written. First names only.
5/5
TrustpilotWould highly recommend Mark & his team…
Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou
Glad it all went smooth! Happy to help :)
5/5
TrustpilotAs a landlord that needs to downsize…
As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.
Thank you for your kind words and for choosing our services. We are delighted to hear that you have had such positive experiences with our team. We appreciate your trust and look forward to continuing to serve you in the future.
5/5
TrustpilotReeda Rains Macclesfield Supa Dupa Agents
James Segal and his team of Macclesfield Reeds Rains did a superb job of presenting ,marketing and selling of our property over a ten week period. James did a perfect presentation from start to finish and in particular Jaya is worthy of note, she became the go-between to us and our buyers and was always available to answer question and chase solicitors etc. All in all considering we have bought and sold in excess of 15 houses this was the most pleasant and professional experience that we have encountered in regard to estate agents. We will certainly use again. Well done James and team...
1/5
TrustpilotWasters and money grabbers spastics for staff!
If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!
Hi Kevin,We apologize for the negative experiences you encountered during your tenancy with Reeds Rains. We understand your frustrations with the delayed resolution of maintenance issues and the handling of your deposit. We have sent you a request for more information, this will come from Trustpilot.Thanks,Reeds Rains
1/5
Trustpilot8 Helmsley Close Dl17 8SS
Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.
Hi there,Sorry to read your review. I have sent a request for more information so that we can look into this further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotHelpful and informative
We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out
5/5
TrustpilotFrom the first phone call the whole…
From the first phone call the whole team in the Bamber Bridge branch were excellent - professional, attentive and warm hearted making what is usually a stressful process much less painful. Thank you to Donna, Alison, Chris, Emma and Rebecca for all their help and support and anyone else from the branch that I did not personally interact with. You are all an amazing team and have much to be proud of x
5/5
TrustpilotThe Reeds Rains team at Bamber Bridge…
The Reeds Rains team at Bamber Bridge branch were fantastic and we would highly recommend them. Communication was timely and clear when arranging viewings and feedback was meaningful (thanks Alison & Rebecca). Donna the branch manager negotiated the sale price on our behalf and kept in regular contact up to completion. We ended up in a chain of 8 homes which was a nightmare. Numerous issues and delays arose at various points in the chain resulting in 4 different dates for exchange & completion before we finally moved house. Rebecca and Donna were amazing during this period - they established communications with other estate agents, liaised brilliantly with solicitors and their forensic skills at getting to the bottom of delays in other parts of the chain and helping to resolve these if they could were excellent. We felt fully informed - even when things were beyond our control. They helped us remain optimistic whilst being fully informed. They had a great balance of friendliness and professionalism.
5/5
TrustpilotReeds Rains in St. Helens/I am sold auction
Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!
5/5
TrustpilotReed rains rhyl
Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team
1/5
Trustpilotwaste of time
booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack
Hi there,Thank you for taking your time to write this review. We apologize for the inconvenience and confusion you experienced during your recent viewing and application process with us.I have sent you a request for more information so I can look into this further, the request will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPlaying people hopes and reams
I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.
Hi Melis,Many thanks for your feedback for us to review as we strive for excellent customer service and all feedback is acted upon straight away. Unfortunately we do receive multiple offers on properties in Salford and we can only have one successful buyer. I believe following an afternoon of dedicated viewings with myself you have had on offer accepted on another property with a cellar that met your specific requirements on a property which is great news. Hopefully going forward you will be happy with your alternative purchase more suited to your needs which we found for you and I wish you all the best in the future now all this has been resolved. Regards,Ben Eastham - Branch Manager
1/5
TrustpilotI’m not sure what their issue is but…
I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.
Hi Natalie,Sorry to read your review. I would like to look into this further for you. I have sent you a request for more information, this will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPoor experience - beware
If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**
Hi Neil,Sorry to read your review. I have sent you a request for more information so that we can look into this issue, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotBrooke is excellent at showing people…
Brooke is excellent at showing people around and negotiating
We're so glad to hear you had a positive experience! We appreciate your kind words about Brooke. We strive to provide excellent service, and we're thrilled you found it here.
5/5
TrustpilotThe team at Reeds Rains,bamber Bridge…
The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all
5/5
TrustpilotHighly recommend
Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain
5/5
TrustpilotBamber Bridge Branch
It was not easy buying and selling a house during the pandemic. We dealt with Donna, Alison, Rebecca and Joe, a great team led by Donna. Advice and guidance was direct and plain speaking, one of them always available at the end of the phone to calm anxious customers. The conveyancing process with all the various chain issues can be difficult to navigate, it was important for us that this stage of the process was handled well and we felt supported and kept up to date with developments. All in all we received excellent service during what can be a testing process.
5/5
TrustpilotAs a Landlord
As a Landlord, Reeds Rains manage 2 of my properties. Heather at Reeds Rains has managed my 1st house for 2 years and the service provided has been good.Heather helped me to find my most recent property and provided good honest advice about the house and the value it was marketed at. Upon completion she managed to source tradesmen to decorate the whole house, to fit a bathroom and also to sort out the garden.The prices although higher than where I live in Sussex were very competitive for Stockport and the tradesmen were reliable and did the jobs within the timescale agreed.I have made some valued contacts for work on my other houses in the area. Most recently I have been dealing with Hannah who I can always reach instantly and is very efficient in getting things done.A first class service from start to finish I could not be happier with Reeds Rains and the team especially Heather & Hannah.
5/5
GoogleNicola made lots of phone calls and got us to complete on our house just before Christmas rather than the original date of January so we were very happy
Thanks for the review Charlotte, just happy to have been able to help, can't wait to see the transformation.
5/5
TrustpilotPhoebe is incredible!!!
Phoebe is incredible. We're buying a house through Reed Rains and she's on it! As soon as you need anything, she's got it, if you have a question she answers and keeps you updated every step. We've dealt with so many estate agents and Phoebe is by far another league! What an absolute assest to Reed Rains she is, if you need to buy a house, ring Phoebe!
1/5
TrustpilotThey just rip you off
They just rip you off , a big no for tenants , they charge unnecessarily.15-may-2023: above review was given on 13th of april and after more than a month you are asking for more info on it ? the issue is already taken up by one of reed rains member, we had some conclusions, you must get that info from reeds rains and if you want me to remove this comment then i am not obliged to remove any comments, specially the ones with which i have bad experience.18-may-2023: poor quality of check in report and differences in check out report caused me to loose deposit, even your property manager didnt knew what was removed from the property as beds , mattress and sofas were removed from the property as those were extremely dirty, and those were removed after reeds rains consent, and your property manager was asking what happened to them. Luckily i had the emails as a proof otherwise you would have charged me for those as well. I really lose trust on reeds rains , unprofessional. A mistake
Hi Ishfan, I'm sorry you feel you have need to write another review. It was my understanding that any issues in relation to the checkout report had been resolved following on from our previous correspondence on an earlier review. I am sorry you disagreed with our findings from the checkout report. Both our inventory (check in) and check out feature a range of photos to help us avoid disagreements. Regarding your deposit, I can see you agreed to the deductions and the remainder of your deposit has been returned. I believe this matter to now be closed, however should you want to discuss this in further detail please contact the branch manager on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards, Reeds Rains
1/5
TrustpilotTo Reeds Rains,- Customer Service,
To Reeds Rains,- Customer Service,Our surname is Anderson and we have never been called Andrew.We noticed that Reeds Rains Customer Service could not even get our name correct? So if you are going to get in touch with us, please call us and mention us by our correct name please?The write up we did on our experience for the Reeds Rains West Derby - Merseyside office, was true and it happened to us.We never lied and it was the truth.We viewed the house on the Tuesday the 28th of March 2023 at 4.30p.m. and the survey of this house was supposed to be done on the 12th of April 2023.The survey was not done on this day due to the estate agency of Reeds Rains West Derby- Merseyside office loosing the keys, so the surveyor could not do the survey of this house on the 12th of April.Our write up has been here since the 13th of April, and yet you are only now asking questions about our experience from your estate agent only now?The experience we went through from your estate agent just added stress to us buying a house, it wasted our time, and created a lot of annoyance to us.As we said previously, if you want to speak with us directly we are happy to do so, but we are not going to start arguing on what happened to us?We were the ones at the receiving end of the lack of customer service, while your estate agent in West Derby - Merseyside office could not even care.As we said we would not do any business with any Reeds Rains office of estate agents at any time in the future because of the lack of customer service we received.Our experience was real and it actually happened, so therefore we are not going to change on what we have said in our write up.Trustpilot, is there for members of the public to write down their experiences, so general members of the public, can read the write ups and make their own decision if they are going to use a company or not.If you want to speak with us directly then we suggest you telephone us directly, otherwise please stop emailing us with questions, that you can also ask us directly.As we said the staff at Reeds Rains West Derby - Merseyside office were rude to me and my Husband, and that is not on.That also we were not going to except from the West Derby - Merseyside office of Reeds Rains.
Dear Mr and Mrs Anderson,We sincerely apologise for the mistake in our previous reply regarding your name. To address some of the issues you have had with us, the initial delay for the viewings was due to the tenant not moving out on date they were supposed, everyone who had booked a viewing was made aware of this and their viewings were moved to a later date. It may seem like a very long time to push it however it was due to the owner taking the keys and wanting to tidy up the property and us not wanting to re-arrange the viewings again in case the property wasn’t ready. We can only apologise for taking your email down wrong, it comes down to human error which can sometimes occur however this was amended when you guys called us to make us aware for which we thank you. With regards to the comment on the condition of the property, unfortunately there are limitations to what we can do about that however the property was priced correctly to reflect the issues in the house.The branch manager has called Mr Anderson to make him aware that your offer has been rejected, the vendor did not ask the branch to ask for an increase of anyone as he was very happy with one of the other offers that was substantially over the asking price. The reason there was delay to let you guys know about the offer being accepted or rejected was due to you guys making the offer on Saturday and as you mentioned we had a lot of interest in the property and more offers came the following week with vendor wanting to give all the other viewings a fair chance to offer before he made any decisions as he wanted the best price possible. As soon as the decision was made, we made every party involved aware of it immediately. If you would like to speak further about these issues, the branch manager would be more than happy to take your call directly. Regards,Reeds Rains
1/5
TrustpilotSlum letting agent! Do not trust
Well I took a rented house through reeds An rains at the start of this month, it was supposedly recently renovated, but the list of issues became apparent as soon as I got lightbulbs, from damp both rising An from the holes in roof, to black mould in all rooms, to actively hidden damage an further mould an damp.. to no bin access, to blocked drains An rats, sunken sockets wires hanging out of wall...bathroom an kitchen poorly fitted to ridiculous proportions ... cannot clean anything report from enviromental health arrived today! And well 44issues raised some of which are category one potentially ! It is not able to use this “house” as a home...I wish I could upload picture of the misrepresented hell hole, I have asked for my money back repeatedly since the day I saw the extent of the hidden damage ! The enviromental health recommend the house be taken to brick in basically all of the rooms an redone, I need rehousing at your expense an I need it last week! Suggesting I live through the works is beyond a joke when it’s is this bad! Also you could tell enviromental health the truth which is you may fix things in 1/2 years maybe, but won’t fix anything unless forced and not anytime soon, so they can help me further! Or serve me with a section 21 notice so the local council can help me! Loads of things you could do but you just want money for something unuseable! This should never have been on the market I know you should be compensating me I’ve already started trying to make contact with solicitors ! No refund is offered only releasing me from the tenancy! Which means they keep my money! Which is abhorrent for a place you cannot cook or wash or clean properly in! You respond with almost the same thing in all these reviews do you actually fix it An return people’s money + for the inconvenience caused but it’s beyond inconvenienced ! It’s halted my life made me anxious depressed and poorly ! My asthma is worsening by the day...Rotherham branch should be ashamed this is now almost a month of this now I would give -5 stars if possible
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