Trusted Agent profile · Eccleshall

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James Du Pavey Eccleshall reviews

★★★★★ Excellent

373 reviews across 2 platforms

11B High Street, Eccleshall, ST21 6BW

James Du Pavey's office in Eccleshall, at 11B High Street, is rated 4.8 out of 5 across 373 reviews on two platforms, including 329 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

329

Reviews on Google

This office

Facebook logo

4.5 / 5

44

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for James Du Pavey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Eccleshall office, from every platform, shown as written. First names only.

5/5

Google

I rent a property from HP. Connie the property manager is super efficient and extremely assistive! I’ve had really pleasant experience with her and all the team at HP. very professional and lovely. Very much appreciate the service I have received and very grateful to you all. Shannon

Shannon · 27 June 2026

Agent replied · 11 July 2026

Thanks for this, Shannon. Connie will be made up to see her name mentioned. She's really good at keeping things moving without making a fuss about it, which is exactly what you want from your property manager when you're getting on with the rest of your life. Glad the wider team have been good to deal with too. Appreciate you putting this up. Kind Regards, Adam Charlton Managing Director, Homes Partnership

5/5

Google

Chelsea has been brilliant in dealing with the lengthy and complex purchase of our new home.She has been diligent, patient.,professional and above all proactive in the successful pursuit of this endeavour. A huge thank you and thorough recommendation go to Chelsea and her team at the Eccleshaw branch.

Jeremy · 9 April 2025

Agent replied · 24 March 2026

Thank you for taking the time to leave your thoughts here Jeremy. Happy to say we got there! Thank you for your patience and we all hope that you settle into your new home well!

5/5

Google

We had Chloe join mine and my partners experience of renting a flat recently. Chloe is a lovely person and I would recommend her to everyone!

Becky · 24 November 2025

Agent replied · 24 March 2026

Thank you Becky! We hope that you settle into your new home quickly

5/5

Google

Had a viewing on 30/04 and Lisa showed me, my husband and my uncle around for a second viewing. She was really helpful with any questions that I had, and if she didn’t know she found out. Thank you Lisa had a lovely viewing.

Matthew · 3 May 2025

Agent replied · 29 May 2025

It's wonderful to hear that you had a great experience at your viewing Matthew! Thank you for taking the time to leave your thoughts here - we look forward to helping you further with your house hunting

5/5

Google

Buying a house is an incredibly stressful event for us, especially after a massive last-minute withdrawal by our sellers. But Homes Partnership have been incredibly understanding, professional, and effective at getting us in for more viewings, which is making the process so much better. In particular, I'd love to shout out Paul for making us feel like genuinely valued buyers, calling me directly for houses that fit what we're looking for; and Sarah for making the admin slog as simple and easy as possible. Strongly recommend these for house buying!

Lewis · 11 September 2025

Agent replied · 11 July 2026

Thank you so much for your thoughtful review. We completely understand how stressful it can be when things don’t go to plan, so it’s wonderful to hear that Paul and Sarah were able to step in and make the journey that bit easier for you. We’re really pleased you felt supported, listened to, and valued throughout, that’s exactly the service we aim to deliver. Wishing you the very best with your move, and thank you for recommending us! Hopefully to secure a new home with us too ;-)

5/5

Google

Daisy was so helpful We needed somewhere quick due to Hse sale she took away a lot of the stress with moving

Diane · 11 December 2025

Agent replied · 11 July 2026

Hi Diane, Thank you so much for your lovely review. We’re delighted to hear that Daisy was able to step in and help you find somewhere quickly during what can be a really stressful time. She’ll be so pleased to know her support made a difference and helped take some of that pressure off your move. Wishing you all the very best as you settle into your new home, and if you need anything at all, we’re always here to help. Warm regards, The Homes Partnership Team

5/5

Google

Excellent service, taking the strain away in a very stressful time. Special thanks to Paul and Sarah who were absolute stars, always keeping you informed and returning calls.

J · 11 October 2025

Agent replied · 11 July 2026

Thank you so much! We’re so pleased to hear that Paul and Sarah helped make things a little easier during what can be such a stressful time. They’ll be thrilled to know their efforts made a difference. We really appreciate you taking the time to share your experience, wishing you all the very best in your next chapter! 🌟 …

5/5

Google

I recently worked with Daisy at Homes partnership and they were fantastic! Super professional, attentive, and always quick to respond. They really understood what I was looking for and made the whole process smooth. Highly recommend!

Samuel · 11 July 2025

Agent replied · 11 July 2026

Thank you so much for your wonderful review! We’re absolutely delighted to hear that Daisy provided such a fantastic experience. She’s a valued member of our team, and it’s great to know her professionalism, attentiveness, and prompt communication made such a positive impact on your journey with us. It means a lot that you felt truly understood and supported throughout, that’s exactly what we strive for! Thank you again for your kind words and recommendation. If you ever need anything in the future, we’re just a phone call away. Wishing you all the best! 🌟, The Homes Partnership Team

5/5

Google

Would highly recommend the team at Homes Partnership - Daisy, Annalise and the crew. Always on top of things, quick to respond and get things done, very knowledgeable and able to give clear recommendations in an increasingly confusing landscape. Couldn't imagine using any other letting agent!

Oliver · 11 June 2026

Agent replied · 11 July 2026

Thanks for this, Ollie. Daisy and Annalise will be made up when they see it, and I'll make sure the rest of the team get a look too. Lettings has genuinely got trickier these last few years with all the rule changes, so it's good to hear the advice has been landing well. And the line about not being able to imagine using another letting agent? Honestly, that's the one that'll stick with us. Thank you. Kind Regards, Adam Charlton Managing Director

5/5

Google

I had a great experience purchasing my home through James Du Pavey. The team was professional, responsive, and helpful throughout the entire process. They kept me well informed at each stage and made what can often be a stressful experience feel smooth and straightforward. I would definitely recommend them to anyone looking to buy a property

Sophie · 25 March 2026

Agent replied · 24 March 2026

Thank you Sophie and congratulations on your purchase! We hope that you settle into your new home quickly!

5/5

Google

We sold and purchased both properties via JDP. We dealt with Anna throughout the process and her customer service was second to none. Anna could not be faulted in her efforts to help us secure the sale. We have since recommended JDP to friends.

Nick · 24 March 2025

Agent replied · 26 August 2024

A huge congratulations on your big house move Nick! Thank you for taking the time leave such lovely comments here! We are grateful to have been a part of your journey and hope that you settle into your new home well!

5/5

Google

We had the best experience finding our family home! Atlanta is so friendly and reassured us during the entire process and made sure to communicate during every step! She made a stressful process enjoyable

Georgie · 11 July 2025

Agent replied · 11 July 2026

Thank you so much, Georgie! 🏡 We’re absolutely delighted to hear that you had such a positive experience finding your family home, and even more thrilled that Atlanta helped make the journey enjoyable for you. She truly is a star, and we’ll be sure to pass on your lovely words. Wishing you many happy memories in your new home! 💛 …

5/5

Google

I love my new home, it’s vey comfortable and cozy. Thank you to the team especially Daisy

Millicent · 11 December 2025

Agent replied · 11 July 2026

Thank you so much, Millicent! 🌟 We’re absolutely delighted to hear that you’re loving your new home, “comfortable and cozy” is exactly what we hope for every tenant. Daisy will be thrilled to know she made such a positive difference to your move. If you ever need anything, we’re only a call or message away. Wishing you many happy moments in your new place! 🏡✨

1/5

Google

Unfortunately a bad experience with Atlanta, very rude from the beginning, always calling me when out of breath, in a hurry and with a bad attitude. A bad representative for what seems to be a decent agency otherwise, all other employees I dealt with were 100x more friendly. After placing an offer for a rental property, rather than pass it to the landlord the agency decided to hold more viewings for no particular reason although it appeared to simply be a money grab, the property going to the highest bidder. Strangely though, when I called and wanted to increase my offer to stand out, the idea was ridiculed and labelled as “gambling”. Ultimately two weeks after submitting my offer, I was notified that the landlord went with a higher one… what a shame I couldn’t “gamble”…

Sam · 11 July 2025

Agent replied · 11 July 2026

Thank you for sharing your experience, and I’m truly sorry to hear that your interaction with us was disappointing. At Homes Partnership, we strive to provide a professional, respectful, and transparent service to everyone who contacts us, and I’m disheartened that this wasn’t your experience. Your feedback regarding your dealings with Atlanta is deeply concerning, and I want to personally apologise if you felt rushed or spoken to discourteously at any point, that’s certainly not the standard we aim to uphold. I will be reviewing this carefully with the team to ensure it’s addressed appropriately. Regarding the rental offer process, I understand how frustrating it must have felt. Lettings can at times be very competitive, especially in a fast-moving market, but we should always handle these situations clearly and fairly. I’m sorry if our communication fell short or felt contradictory, particularly with the comments made about increasing your offer. We will absolutely reflect on this to improve the consistency and clarity of our advice moving forward. It is encouraging to hear that your experience with other team members was more positive, and I do appreciate you highlighting that. Your feedback is invaluable and will help us improve. If you would be open to a further conversation, I’d really like the opportunity to talk this through with you directly, please feel free to reach out on 01293 529999 or drop me an email. Thank you again for taking the time to share your thoughts. Adam Charlton Managing Director adam@homes-partnership.co.uk

5/5

Google

I have found Homes Partnership Estate Agents friendly, easy to get in contact with and professional. I loved the 3D video of my property and the photos which did my property justice and sold it (subject to contract) within days of being listed with them. I can’t fault my experience with them so far.

D · 11 March 2026

Agent replied · 11 July 2026

Hi Debbie, Thank you so much for your fantastic review. We’re absolutely delighted to hear how pleased you’ve been with the service so far. It’s great to know you found the team friendly, professional and easy to get hold of, that’s exactly what we aim for. We’re especially pleased you loved the 3D video and photography. Our marketing is something we’re really proud of, so it’s wonderful to hear it showcased your property so well and helped secure a sale within days of going live. Thank you again for your kind words. We look forward to supporting you beyond completion and are here if you ever need anything at all. Best wishes, The Homes Partnership Team

5/5

Google

Chelsea at James Du Pavey has been a superstar. She has more than gone the extra mile - she believed in our house and it’s valuation; she proactively got the others in our chain aligned, and gave us faith to book our removal when the legal process was yet to support that. We are sooooo grateful. Thankyou Chelsea. Michael and Miriam Walker

Michael · 24 December 2025

Agent replied · 24 March 2026

Thank you Michael and Miriam - It's been a pleasure to help you to get moving! We wish you all the best with your big move and hope that you settle into your new home well! Thank you for letting us be a part of the big move!

5/5

Google

I recommend working with Harvey and Homes Partnership Estate Agents. Harvey was very patient and supportive. He provided me with the right contacts and I got the place I wanted.

Sarah · 11 July 2025

Agent replied · 11 July 2026

Thank you for your recommendation! 😊 We're so pleased to hear that Harvey’s patience and support helped you secure the place you wanted. He always goes the extra mile to make the process as smooth as possible! … More

5/5

Google

All the staff at James du pavey were very helpful and supportive during our recent move. Angela was absolutely amazing, she was always there and was determined to see it through after a very long process. What a trooper.

Timothy · 25 March 2025

Agent replied · 24 March 2026

Thank you for taking the time to leave a review Timothy! So grateful for your kind words and happy to have been a part of your home moving journey! Good luck with your next home, we hope you settle well!

5/5

Google

Excellent service all round, especially Ben and Lee! Thanks for all your help.

Eben · 24 December 2025

Agent replied · 24 March 2026

Thank you Eben! Wishing you all the best in the future

5/5

Google

Homes Partnership Having done business with Paul and the team at Homes Partnership previously and had a very positive experience, I was pleased to use their service again. …

Theresa · 11 July 2025

Agent replied · 11 July 2026

Thank you for your heartfelt review. We’re truly grateful for your continued trust in Paul, Sarah, and the team during such an emotional time. Selling a family home is never easy, and we’re so pleased we could support you with care, … More

5/5

Facebook

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Nonhle · 5 October 2022

Agent replied · 28 July 2023

I'm sorry if writing on your comment section makes you upset, Is that am on a page when I saw a flash of your beautiful profile picture so I decided to show my appreciation by writing you here,I hope I have not done wrong by doing so. If no add me up here,so we can be friends God bless you.

5/5

Google

As a tenant in one of the properties managed by Homes Partnership, I’ve had a great experience with their service. Connie, in particular, has been incredibly helpful, responsive, and supportive throughout. Any issues we’ve had were addressed promptly and efficiently. Highly recommend!

Swaminathan · 11 May 2026

Agent replied · 11 July 2026

Dear Swaminathan, Thank you very much for your kind review. We’re so pleased to hear that you’ve had a great experience as a tenant with Homes Partnership. It’s fantastic to hear your positive feedback about Connie, she will be delighted to know that her helpful, responsive and supportive approach has made a difference. Ensuring any issues are dealt with promptly and efficiently is something we pride ourselves on. Thank you again for your recommendation, it really means a lot to us. Best wishes, Adam Charlton Director

5/5

Google

I just wanted to commend Lisa for the viewing today. She strikes a good balance between being engaging but also giving you the space to look around. Luke

Luke · 17 August 2026

Agent replied · 18 August 2026

Thank you Luke! Your feedback is appreciated! We hope to help you to find your new home shortly!

5/5

Google

Everyone at James Du Pavey were so helpful during our whole moving process. Lily kept us updated and made sure we had everything we needed. I would highly recommend them to anybody looking to move :)

Grace · 24 March 2025

Agent replied · 11 November 2024

Thank you so much for the recommendation Grace. We are grateful to have been a part of your big move and wish you all the best in the future

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Questions about James Du Pavey Eccleshall

Has James Du Pavey won any awards?

Yes. In The Trusted Agent 2026 awards: James Du Pavey, Eccleshall won Trusted Agent.

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