Fox & Sons Eastbourne reviews

★★★★★ 1/5

Trustpilot

Avoid Eastbourne Fox & Sons

Shockingly bad service. I would recommend to use any other estate agent apart from them. Firstly, they send Travis, who will go to the end of the Earth to get your listing by spending 2 hours if need be, giving an overpriced estimate to get your business then to later reduce it when it gets no interest. Try to charge you 2% fees+VAT at first, which a lot of people probably fall for if it's their first time and will push you to use in-house solicitors and mortgage advisors. After viewings, they pretty much always failed to give feedback on them unless I called and wouldn't even text when a viewing was going to occur. They would just give one phone call and go ahead even if it wasn't answered. They would send someone from the office who knew absolutely nothing about the property to do viewings, who also wouldn't be able to answer prospective buyers' questions. This also occurred when we went to view properties being sold by them. Then, when our property finally did get an offer as we only listed with them because the property we were buying was with them also, consequently the other property we were supposed to buy had been bought by someone else. What a coincidence! They then wanted us to still sell our property while they looked for another property for us. What an absolute joke of a business and I will tell everyone I can to avoid them like the plague.

Dinis · 29 May 2019

★★★★★ 1/5

Trustpilot

Nightmare !

This company and their Group, Connells, are stuck in the past - where monthly Sales Figures are the one and only aim, with customers coming a long way down the list of their priorities.Do not touch with a bargepole.!We had cause to formally complain twice during the process of Fox & Sons selling our Mother's house. Since we lived 100 miles away we were totally reliant on their reliability and honesty, both of which turned out to be non-existent.They sound plausible, cheerful and eager to please but behind the facade is poor communication and greed.They will say one thing but the contract you sign is what they will take you to Court for if you don't agree with their performance and fees. These are the threats we got following our genuine complaint.We made the mistake of believing they were acting in our best interests but later discovered they were really acting for the Buyer rather than us, the Seller - and we were paying the Fees , not the Buyer !It's too painful to go through the detail of our saga, just don't hire them. Also be careful you don't hire any other Agent in the Sequence or Connells Group because they are all run from Dunstable with seemingly the same business philosophy - they are obviously out to make money and don't care much about how they get it.Top Tip: If you live in or near the property you are selling don't bother with a high street Agent - you can do it yourself using an online Agent. That way you can make your own decisions about the credibility of the Buyer. Plus avoid high Agents fees. Do your own viewings, plus make sure you ask for everything to be in writing to your Solicitor once you find a Buyer. There may be good Agents out there but other than viewings I can't see that they offer anything else that you can't do yourself.

Robert · 16 January 2019

★★★★★ 1/5

Google

Worst place to buy a house from! They lie constantly. They stopped me from viewing a property unless I saw their financial/mortgage advisor although I already had my mortgage sorted through a private financial advisor. When completing a purchase through them, they falsely told me that the vendors of the house we are buying from were using their ‘Fox and sons recommended’ solicitors and it would be quicker process if I was to use them.. however when the papers came through the vendors weren’t actually using their solicitors. I wouldn’t recommend them to anyone!

Mia · 25 October 2018

★★★★★ 1/5

Google

The only reason I put one star is because I can’t put 0......says it all really. Myself and my flat mate were tenants through this branch and I can honestly say that we have been nothing but disappointed and angry with the way that we have been treated. Even once we left the flat after 6 months and a list of complaints the size of my arm, that the main Issue of the boiler not working, which we found out in the first week and was never repaired. We raised a massive complaint with Fox and Sons Main office and now 6 months on and we have still heard nothing from them. I can’t believe that a big national company like this can treat their customers so badly. So all in all we’re really happy with our experience and I would highly recommend this branch/company.......

Thomas · 25 October 2018

★★★★★ 2/5

Trustpilot

I Would Not Recommend this Company

Basic initial sale services were fine but after an offer was accepted contact deteriorated significantly to the point where I had to constantly chase the office for any updates and push them to obtain information from further down the chain, where there was an issue that needed resolving.I would call the office and ask for an update, I would be promised a call back later that day but wouldn't receive one. This happened several times. In the early stages I also sent a number of emails but not one was even acknowledged let alone answered. I also raised some questions during the course of this process and now post completion there are still some that have not been answered.Where most houses are sold via various internet sites it is the post offer acceptance service that is important. You rely on your estate agent to gather information, answer queries and push the sale through, after all you are normally paying a significant sum for this service and the problem solving skills of the staff involved. Unfortunately this service was missing completely. Ironically I actually received a better service from the estate agent that sold us our new property, a company that I didn't have to pay anything to!

Blue70 · 20 October 2018

★★★★★ 5/5

Google

Toriah kept me updated at every step of the process, and always responded to any query. Thanks Toriah for helping us finding a house for our family.PositiveProfessionalism

Charles · 24 October 2020

★★★★★ 1/5

Trustpilot

Kemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company

I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.

Ata · 8 May 2019

★★★★★ 5/5

Trustpilot

Second time getting a mortgage with Jack Johnson!

I used Fox and Sons as mortgage brokers twice now and the have been brilliant both times!Jack Johnson explained every step of the process really clearly and found us good rates. He was pro-active and patient the whole way! I would massively recommend him.

Arthur · 15 March 2024

★★★★★ 5/5

Google

Great experience with Oskar, Alex and Connor. They were very accommodating, helpful and responsive.

Rachel · 27 January 2024

★★★★★ 5/5

Trustpilot

Helpful, friendly and responsive

Alex, Oskar and the rest of the team at the Eastbourne branch have been really helpful throughout the process myself and my partner have been through for renting a property, advertised through Fox&Sons. They have been really helpful with providing the information required to ensure things have been as smooth and straightforward as possible.

Dan · 17 July 2023

★★★★★ 1/5

Trustpilot

Fox & Sons Hastings- Disgraceful…

Fox & Sons Hastings- Disgraceful service, my tenancy ended in Feb 2015, heard nothing from them untill July 2016 when they took me to court for unpaid rent from Feb 2015 till December 2015 even though I wasn't living at the property. The case went to court early 2016 & it got dismissed as I proved I vacated the property. September 2016 they took me back to court for the same reasons & once again the case got dismissed,I've been chasing them for a copy of my file that they have during my tenancy since July 2016 & still nothing from them, they don't even bother to call or email me back & they just palm me off with excuses everytime I go into the branch. Once again I received a email from my solicitor stating they are taking me back to court next month for the same reasons as the last 2 times! I have proved twice now that I left the property & this is seriously beyond a joke!

Liz · 16 April 2018

★★★★★ 1/5

Google

Worst Customer Service ever. I was called the next day after expressing my interest in a property, they rushed to get me booked in with a broker to check my affordability, but afterwards no one made any further contact even after I chased them. They lied saying “sorry I have been busy in meetings etc” and then disappeared again. Bad sales people

Jessica · 24 October 2022

★★★★★ 1/5

Trustpilot

Very disappointed in service!

Very bad experience trying to sell our flat.Inexperienced young agents with little knowledge of the property holding viewings.Not turning up on occasions. Bad liason with potential buyer, took more than 6 months only for buyer to pull out! Not promoting the property, said they had London investors, so had wider coverage than local agents, another failure. Will not use them again!

Sheelagh · 25 November 2022

★★★★★ 4/5

Trustpilot

Friendly and prefessional

I have been using the services of Fox and sons for a short time and find the staff to be very friendly and helpful.Sometimes it is hard to get hold of someone as it is a small team but always get back to me eventually.

Cheryl · 6 February 2024

★★★★★ 5/5

Google

Im so grateful for the trust of Fox & Sons to get me the possibility to rent a lovely house with my 0 contract as employee and with my kittens. It was a bit hard to find one and I found a light. Despite that I've been a good tenant for 3 years, the rules of having pets and 0 contract full time job was not enough. Thank you so much Fox & Sons.

About · 24 October 2020

★★★★★ 4/5

Trustpilot

Always in touch and persistent

Always in touch and persistentI didn't end up buying with Fox & Sons but they were one of the only agencies out of the several I was in touch who constantly followed up and kept trying, even when I kept saying no to places I visited. Sometimes the properties they suggested really did not match my criteria, but this was better than other agencies who would show you one property then disappear if you didn't like it.

Justin · 11 October 2019

★★★★★ 5/5

Google

Thankyou fox and sons finally an agent that isn't stuck in the Stone Age. From the first time of meeting Peter Bushell the Branch manager at the appraisal of our home we knew he was different. A marketing expert always looking outside the box to tailor the marketing of our home. We had an open day with 30+ people attending and ended up with 9 offers and selling over asking price. We also bought through fox and sons with the help of Alex wood. This transaction was so easy updates all the time and with help from Chris the mortgage advisor Fox and sons really are the full package. Top Eastbourne agent thank you.

Nathan · 25 October 2017

★★★★★ 5/5

Google

Oska Thank you so much for your help into me finding the right place many thanks

Marcus · 28 November 2023

★★★★★ 5/5

Trustpilot

Great service from Steve and the team…

Great service from Steve and the team in Eastbourne. They kept me fully updated through the purchase process and were an absolute pleasure to deal with.

Martin · 13 October 2020

★★★★★ 1/5

Trustpilot

I would recommend that you avoid:

I would recommend that you avoid:Brighton Office valued my property far higher than any other agent. When challenged, they said they could find a buyer and give them a chance, just for 1 month. We verbally agreed that at the end of the month there would be no notice period. They now threaten me with their 'small print' and demand a notice period. Pretty stupid really, as there is no way I would accept any offer made through them even if I agreed to the false notice period. Maybe I should just let them waste their time. Let's assume this to be their flawed memory rather than flawed honesty.

Stewart · 14 September 2017

★★★★★ 1/5

Trustpilot

stay away buyers and sellers

what a bunch unhelpful lot they are I put in a offer on a property and they refused to forward the offer on until I went to the office to see their Broker I had a Broker already they kept on saying we need to see if you can afforded the property 1) yes I can wouldn't put offer in if not 2) I had been though this with my Broker and had the Mortgage in principle also told them to call him and they didn't the property has been reduced twice has the vender thinks he property is not selling they just not telling him the full story I think I am in 2 minds to go and tell him what's going on

Customer · 7 September 2017

★★★★★ 5/5

Trustpilot

Brilliant service from Jamie harmer

Brilliant service from Jamie harmer. Got my mortgage offer out within days . Him and his team at foxes are brilliant

Evelyn · 20 October 2021

★★★★★ 1/5

Trustpilot

Completely incompetent from start to…

Completely incompetent from start to finish at Hastings branch. Nothing was ever the estate agent’s responsibility. We ended up wasting weeks on a purchase being told that documents and safety certificates etc were ‘imminent’. Nothing ever transpired so we eventually had to pull out having lost £1k on solicitors fees and surveys. I asked for a formal way to make a complaint, but my email was simply ignored, hence this review.

G · 27 May 2021

★★★★★ 1/5

Trustpilot

Fox & Sons Crawley - Horrendous

What can I say about this Estate Agent, nothing complimentary that's for sure. We received no feedback from them after viewings what so ever, I had to constantly call them. They arranged an open day for our house so we went out for the day, they failed to lock my back door. Shoddy! After the open day, still no feedback until I waited a few days and called them. The only other viewings arranged by them did not even fit in with the times I had advised would be convenient, so it meant I had to change arrangements with my dog walker at short notice. On one occasion they called to confirm a viewing that I knew nothing about! We then saw a property we wanted to view in Bexhill, even though we had been told Fox and Sons had this vast network of agents throughout the UK we could not be found on their data base, even though we were registered with their Crawley branch. After viewing this property we made a full asking price offer. I left a message on Fox & Sons Crawley answerphone to let them know we had made an offer, which had been accepted in principle and asked if someone could call me on the MondaY. No-one called, I had to call them yet again. I took this opportunity to ask the manager why we were not on the Bexhill database, only to be told, "it was probably someone who didn't know how to use the system" I also asked what they could do to get some viewings or if there was any marketing activity they could do to help get things moving, bearing in mind we really wanted the property in Bexhill, the response was "it's all about the price and that a reduction would need to be substantial" Having since had several other estate agents to give us a market appraisal, they have all valued our property at £10,000 less than Fox & Sons did. it would seem to me they tell you the house is worth more to get your business, then when nothing happens they make you reduce the price. Trying to move home is stressful enough without having to deal with people who quite clearly are not fit for purpose! I would never use this agent again, even to the point where I am looking to buy a property I won't even consider it if it is up for sale with Fox and Sons, the house we had liked so much in Bexhill and had our offer agreed in principle, then appeared on Rightmove a few days later with Sold STC across the advert. No-one even had the courtesy to call me or send me an email to let me know. Poor service seems endemic in this company.

Lorretta · 4 March 2017