Fox & Sons Langney reviews in Eastbourne

★★★★★ 1/5

Trustpilot

Avoid F&S conveyancing

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

Phil · 16 April 2025

★★★★★ 5/5

Google

My dealings with Eddy Tate and his staff at Langley at Fox and Sons have been xcellent and carried out in a professional manner, I would recommend them .I did have my property with two other agents with no success but Eddie Tate and his team completed the sale. With thanks Michael Ives.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 26 October 2020

★★★★★ 5/5

Trustpilot

Excellent Lettings team lead by Duncan .

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Jo · 31 March 2026

★★★★★ 5/5

Trustpilot

I went into Fox and Sons on church road…

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

Kelly · 20 July 2026

★★★★★ 5/5

Trustpilot

Excellent service given by Fox & Sons Langley branch Eastbourne East Sussex

Very response, excellent communication & were very helpful. Very special thanks to Eddy Tate for his commitment and all the help given to us especially at difficult times at the process of the purchase. He made sure that the sale went through smoothly. We can't thank enough for every thing especially for completion before the stamp duty holiday ended In June 21. We completed the purchase on the 18/6/21. We are very happy at our new home. All the very best & success to the Fox & Sons Eddy Tate & the team at the Langney Eastbourne branch.

Priyani · 28 December 2021

★★★★★ 5/5

Google

When my purchase hit surprise problems, Eddy effectively liaised with the various parties and dealt with difficult personalities, to maintain momentum. When my solicitor executed the exchange of contracts, it failed as it was discovered there was an unreported, late link to the chain. Eddy jumped right in and took over as Lead Estate Agent to ensure we get back to the same page. Completion is now in sight. Who would not want to engage an estate agent who goes the extra mile when needed? Fox and Sons, with Team Eddy, does just that. Teoh (27 Feb 2021).PositiveResponsiveness, Professionalism

Chi · 26 October 2021

★★★★★ 5/5

Google

We bought a property through Fox & sons Langley Branch in mid march 21, in Eastbourne and wanted to meet the stamp duty holiday facility before it ends in June21. We were located in London and wasn't an easy task to complete before the deadlines date. We have no words to thank Callum & Eddy at Fox & sons for the super efficient, fantastic job they did for us to get the sale through. Their communication was on point. Very responsive and the customer service was great. Most of all, the trust they built with us made this stressful house moving process easy for sure.Special thanks to Eddy for chasing behind the Solicitors and he made sure the sale was completed befor the stamp duty holiday ends in June21. They gave us a top class service with positive results. Hands down we can 100% recommend Fox & sons Langley Branch Eastbourne.PositiveResponsiveness, Quality, Professionalism, Value

Pri · 26 October 2021

★★★★★ 5/5

Trustpilot

Juliet was so very professional yet…

Juliet was so very professional yet friendly, supportive and reassuring in talking us through the process of selling our home. We instantly knew we wanted to go with Fox & Sons as she was such a great ambassador for the Agents.The Valuation Juliet gave on our home and what she foreseen came into fruition and we are delighted.Our Home sold within one week of going on the market with the fabulous Fox & Sons team managing many Viewings to make it such a success

Rita · 26 August 2021

★★★★★ 5/5

Trustpilot

The mortgage advisor is THE BEST!

I cannot recommend Daniel the mortgage advisor enough!! He has helped us so so SO much over the past few months with our everchanging situation and he always supported us in the kindest, most knowledgeable and understanding ways. His advice was so invaluable and he was always quick to come back with whatever we needed. For someone who doesn't really understand all this technical mortgage stuff, he was extremely patient and good at explaining things. His exceptional customer service and natural ways, also meant he was ALWAYS a pleasure to speak to. Thank you so much Daniel!

FG · 3 August 2021

★★★★★ 5/5

Trustpilot

Fox and sons hastings the good guys

Hassle free sale of our home , sold in 4 weeks , property was on with pcm for 8 months I approached fox and sons they said they would do there best to sell in 4 weeks and they did , very happy with the service , I was congratulated immediately once I accepted an offer , very close to asking price I must thank Callum , Alex and Charles they have been very very helpful and always replied quickly to my calls and e mails , I used fox and Sons 22 years ago to buy the house and I had great service then and I just wish I had asked them before asking pcm as the house would of been sold months ago , but today I am very happy it’s finally sold with the professional company they are Ken Press

KEN · 18 May 2021

★★★★★ 5/5

Trustpilot

Eastbourne Branch - Brilliant

Eastbourne Branch - I cannot recommend them enough! I used Fox and Sons in Eastbourne recently to sell my flat! They sold it within a couple of weeks which was great! We were in a long 6+ chain so the time to completion took about 5 months but throughout the process I spoke to Stephen the branch Manager almost weekly (with him calling me as much as the other way round which was great), he’d give me regular updates if he’d heard anything from the Solicitors etc and and nothing seemed too much trouble from anyone in the office! I felt the service was professional throughout but also they were very personable and a pleasure to deal with!

Jem · 20 April 2021

★★★★★ 5/5

Trustpilot

Fox & Sons Eastbourne

Fox & Sons Eastbourne dealt with the sale of my property and although it took nearly a year to go through (mainly due to Covid restrictions) they did an excellent job. Tom and Steve were awesome. They responded to every email and call from me quickly and professionally. There were numerous issues along the way and they dealt with them all, including driving around to make sure I had the keys as quickly as possible. Highly recommend these guys and would definitely use them again.

Josie · 29 January 2021

★★★★★ 1/5

Trustpilot

No stars would be more accurate

Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.

Robbie · 24 January 2021

★★★★★ 5/5

Trustpilot

A smooth, brilliant experience

I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.

Customer · 14 October 2022

★★★★★ 5/5

Trustpilot

EFFECTIVE - PROFESSIONAL - DILIGENT

Without question Fox & Sons, specifically the Eastbourne branch headed up by Thomas Barrett, were on the ball from day one. Living in the USA and selling a house from 3500 miles away is no easy task but they were up for the challenge, effectively guiding me through every requirement. Step by step Thomas and his team checked every box, receiving an offer in the first couple of weeks. I was most impressed with the communication from their office, a key component in any business transaction, it was clear, concise and timely. They worked well with my solicitors and were able to keep everyone on task. With that being said, I can highly recommend Thomas and his team at Fox & Sons, Eastbourne

Rob · 4 November 2020

★★★★★ 5/5

Google

Thank you to the whole team but especially Travis and Tristian who have been amazing helping my elderly mother sell her home. They have been patient and supportive and very understanding that this process can be very unsettling and have also kept me informed and updated at all times. Very friendly team and very easy to talk to andhave no reservations about recommending Fox and son's.

Dot68w · 26 October 2022

★★★★★ 1/5

Trustpilot

They fail to answer email or messaging…

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Les · 16 June 2026

★★★★★ 1/5

Trustpilot

Bad is not enough to define and…

Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!

Lucrezia · 16 February 2020

★★★★★ 5/5

Trustpilot

A great service and advice

I bought a couple of property from Eastbourne branchSteve (the BIG guy) dealt with all the sales hiccups I really impressed with his skills set and ability to solve any issues also Tom was helpful tooI very highly recommend this branch and will deal againthanks, guys

Hasan · 22 September 2020

★★★★★ 1/5

Trustpilot

DODGY!!!

As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!

Angry · 3 February 2020

★★★★★ 1/5

Trustpilot

Pleasant staff but I had a poor…

Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...

Jonathan · 19 August 2019

★★★★★ 5/5

Google

Exceptional team of salespeople. Proactive and a good pipeline of viewings in a quick amount of time! Can’t fault and overall a great experience. Thank you!

Sam · 9 August 2025

★★★★★ 5/5

Google

5 stars for the Langney office team.Special thanks !

Abel · 10 September 2026

★★★★★ 1/5

Trustpilot

Don't use Cornfield Road, BN21

Late last year we used the Eastbourne branch based at 19 Cornfield Road, BN21 to view a property on Wallis Avenue. The property was listed at £240, 000. We are first time buyers. Peter Bushell was the person in charge of handling the offers. We offered the asking price. The pressure that we were put under to use their in house mortgage broker was ridiculous. Take no for an answer. We'd sorted out own mortgage and got a decision in principle. Still the phone calls came. 'We think it'll be really good if you use our mortgage broker.' I wish I had a recording of the conversation Peter and I had. His words were, "Daniel, we've had 12 offers on the property and you're in our top 3. You'll be number 1 if you use our mortgage broker." Is this even allowed? Never say never, but I will never sell a property, buy a property, rent a property using Fox & Sons.

DL · 1 April 2019