Trusted Agent profile · Eastbourne

Fox and Sons Eastbourne reviews

3.8

★★★★★ Good

781 reviews across 2 platforms

19 Cornfield Road, Eastbourne, East Sussex, BN21 4QD

Fox and Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.8 out of 5 across 781 reviews on two platforms, including 364 Google reviews rated 4.5.

Google logo

4.5 / 5

364

Reviews on Google

This office

Trustpilot logo

417

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.

5/5

Trustpilot

Scarlett Hepburn

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Chiedozie · 27 February 2026

5/5

Google

We attended a viewing with Oskar Lockyer who was very helpful, well informed and thoroughly professional throughout the inspection. He communicated with us clearly and concisely to make sure we had all of the facts about the house as well as the surrounding area. A real credit to Fox & Sons as well as his client.

Richard · 30 September 2023

Agent replied · 25 August 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

I just want to say a huge thank you to…

I just want to say a huge thank you to Kate and the team in the Lettings department at Saltash Fox and Sons. Kate,especially, provides a really personal service for the tennant find service and is ‘always on the end of a phone’ offering answers and solutions. She has been brilliant and always goes that extra mile.

M · 17 December 2021

1/5

Trustpilot

I made the mistake of going with Fox and Sons, Bexhill

I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.

Sue · 14 March 2024

1/5

Trustpilot

No respect for GDPR

I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail

Sinead · 29 September 2023

Agent replied · 13 June 2024

hi Sinead,firstly we are sorry this is the case.if you can provide us with your contact details, us at head office can remove your details from the companies database.we also will talk to the branch/branches to see why this hasn't been actioned. apologies for any stress or inconvenience caused.steve Customer services

5/5

Trustpilot

Totton Branch - Wonderful Service

Totton Branch. Absolutely fantastic service selling my property, from 1st communication through to completion. Keiran, Bradley and Becky kept me informed at every stage and couldn't be more helpful. I would wholeheartedly recommend them to anyone selling a property in the area. Thank you to all of you, making this experience so easy.

DN · 11 May 2022

2/5

Trustpilot

Really poor viewing experience, with poor mortgage offer from advisor.

As a potential buyer, I don't appreciate being mislead with information. I enquired about a house and was told I'd be the first to view the property, this was not the case at all and lost out because of this. The mortgage offer given was not at a good rate VS other high street providers, so would advise using them as a last resort. Plymouth Branch

TellingItHowItIz · 24 October 2024

1/5

Trustpilot

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy

Grahame · 9 February 2024

3/5

Google

If you are selling absolutely go for it However not as a buyer I was sent hundreds of emails and nothing was suitable They need to take a

Tralala · 15 January 2025

Agent replied · 22 January 2025

Hello Tralala, Thank you for sharing your feedback with us. I'm sorry to hear that your experience as a buyer didn't meet your expectations. We strive to provide suitable options for all our clients, and your comments are invaluable in helping us improve. Please feel free to reach out to us at complianceresidential@sequencehome.co.uk to discuss your concerns further. Best regards, Lucy, Customer Relations Team

4/5

Google

Thank you to Alex and Toriah for all your help in ensuring everything went smoothly with renting my new home. Relocating to a different town can be stressful but this one thing less to worry about. I love my new home and would recommend Fox & Sons for rentals anytime.

Nathalie · 26 August 2022

5/5

Google

So happy with Eddy and his team. I was selling my dads bunglow & I live in Surrey . Eddy was amazing & made it as easy as possible me. We couldn’t have asked for a better estate agent. Extremely professional and trustworthy. Easy to get hold off and always kept us updated. I would highly recommend

Suki · 26 August 2021

1/5

Google

Shockingly bad service. I would recommend to use any other estate agent apart from them. Firstly, they send Travis, who will go to the end of the Earth to get your listing by spending 2 hours if need be, giving an overpriced estimate to get your business then to later reduce it when it gets no interest. Try to charge you 2% fees+VAT at first, which a lot of people probably fall for if it's their first time. After viewings, they pretty much always failed to give feedback on them unless I called and wouldn't even text when a viewing was going to occur. They would just give one phone call and go ahead even if it wasn't answered. They would send someone from the office who knew absolutely nothing about the property to do viewings, who also wouldn't be able to answer prospective buyers' questions. This also occurred when we went to view properties being sold by them. Then, when our property finally did get an offer as we only listed with them because the property we were buying was with them also, consequently the other property we were supposed to buy had been bought by someone else. What a coincidence! They then wanted us to still sell our property while they looked for another property for us. What an absolute joke of a business and I will tell everyone I can to avoid them like the plague.

Luis · 27 August 2019

Agent replied · 25 August 2024

Hello, thank you for taking your time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@fox-and-sons.co.uk then we will be more than happy to help you.

5/5

Trustpilot

Just bought our like first house…

Just bought our like first house through fox and sons of in Eastbourne. Moving down from Croydon foxes were very helpful in talking through areas and recommending properties and found us the perfect place. Steve was super helpful getting the offer accepted and Chris was brilliant in getting us the best mortgage.Wouldn’t have this house without these guys.Mr and Mrs Richards

Richards · 14 September 2020

1/5

Trustpilot

if you are a buyer avoid them

Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague

Johnny · 20 September 2024

4/5

Google

Toriah has been great! It is the first time that I have been through the process of renting my own place and Toriah has been brilliant in getting me through this. Any questions that I have had have always been answered and she has managed to resolve any problems that I have had in the process and has always been happy to help!

Sophie · 27 August 2019

5/5

Trustpilot

Top Notch Fareham

We mainly dealt with Rees at Fareham but I believe Grace sold our house , considering how busy they where with stamp duty holidays there services where perfect , A lot of chasing around on our behalf was done , Rees was extremely pleasant and did everything in his power to secure the chain quickly .

Mrs · 5 August 2021

5/5

Trustpilot

The Lords

Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.

Bournemouth · 24 March 2022

Agent replied · 13 June 2024

“Thank you for your kind review, we were very happy to assist with the sale of your property and that you could move into your new home. It was always a pleasure catching up with you and ensuring the sale progressed at a consistent pace! Do let us know if we can be of any assistance in the future.”

2/5

Google

All helpful and very pleasant to deal with and guidance at the property when handing over the keys is a nice touch. However, too many instances of incorrect or contradictory information, having to chase information, not getting answers to questions and e-mails not being read properly, with one individual in particular unwilling to acknowledge or take responsibility for these failings when confronted with them.

I · 26 August 2022

Agent replied · 25 August 2024

Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards

5/5

Google

Kind and helpful staff who've been very supportive and flexible when working around my own hours of work. David and Alex have been a delight and I've greatly appreciated their patience with my first time experience stepping into non-student rentals

Christopher · 27 May 2024

Agent replied · 25 August 2024

Thank you for taking the time to leave us this tremendous 5* review Christopher. Kind regards, Lucy, Customer Relations.

4/5

Google

Found a tenant very quickly great service

John · 24 August 2025

Agent replied · 28 August 2025

Thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Feedback and Support Team.

2/5

Trustpilot

Applied for an MIP with local firm…

Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.

JG · 1 August 2024

5/5

Google

We really appreciate the service Fox and Sons gave us,nothing was to much to ask and they were more than willing to help with any questions we had,overall a great experience would highly recommend 👍 …

Kate · 26 July 2024

Agent replied · 25 August 2024

Thank you for your terrific 5* review and recommendation Kate. Best wishes, Lucy, Customer Relations.

5/5

Google

Toriah was wonderful. We were in a difficult situation, in an urgent rush to move, and she was constantly on the ball, always quick to respond, and went out of her way to help us at all times. We are so thankful to Toriah for everything she did for us, and we highly recommend Fox & Sons! :)

Lily · 26 August 2020

5/5

Trustpilot

Brilliant Mortgage Advisor

The mortgage advisor, Rhodri, at the Fox & Sons Bitterne branch is fantastic. Extremely professional, knowledgeable and highly competent. Would recommend Rhodri without slightest hesitation.

Matt · 19 April 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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