Martin and Co East Sussex reviews

★★★★★ 5/5

Google

I have used many estate agents in Sussex due to renovating and then letting properties around the county and I can honestly say that Martin & Co, especially the Hove Western Road branch go above and beyond. The young girl on the front desk I believe who is called Molly, is always extremely helpful whenever I have any queries, big or small. I understand it is part of her role to be friendly but I always feel that she genuinely cares about mine and my tenants issues and is extremely efficient. Although I sometimes have to use different letting agents due to locations and other unavoidable factors, I use Martin & Co wherever possible.

Brighton · 13 June 2017

★★★★★ 1/5

Google

Landlords BEWARE - if you are using this company, check the file now, to see what else is missing. I ended up with Martin & Co by default, as they bought out the agent I was using when he retired. It appears that the owners of the franchise I have been dealing with since then sold the franchise on sometime in 2014 and I have since been dealing with the new owners. Apart from a letter in Feb 2015 to advise me there was a new Branch Manager, there was no other correspondence and I had no idea the company had changed hands. Recently, for the first time, there was a serious problem at my property (the boiler broke). Martin & Co not only did not help, they made the whole situation much worse by not communicating with me or my tenant (we didn't have each other's contact details). I was so disgusted with their service, I decided to move agents, at which point I now discover half the file is missing, including the inventory - which I was charged for. Due to the subsequent lengthy delay in getting the boiler fixed, my tenants have now decided to move out. With no inventory to prove the condition of the property when my tenants moved in, this leaves us both in a very vulnerable position. The current owners of Martin & Co Brighton's attitude was to shrug their shoulders and say it's not their fault, it's the fault of the previous owners of the franchise.

Helen · 13 June 2016

★★★★★ 1/5

Google

I would highly recommend NOT to use Martin and Co if you are looking for a place to rent. My boyfriend, a friend and I were looking for a flat, we visited one with them which we liked so we started the all process with them. During the visit we explained briefly our financial situation, and we explained that we all had guarantors, the agent was really reassuring concerning our situation, as long as we had guarantors. Before having anything signed, we had to paid 250 pounds EACH! 750 pounds for the three of us, for obscure fees like referencing fees, inventory fees, guarantor referencing fees...(and we had to negotiate for not paying twice the fees for the same guarantors as my boyfriend and I both had his parents as guarantor). We did paid that HUGE amount of money to do the referencing which was done by another company online. After a week of filling online documents (constantly having to get in touch with the company because of bugs in their website) We had a call from Martin and co saying that we fail getting through due to our financial situation. Fair enough, it was quite a surprise but let's move on. We asked them about our money and surprise 'none of your money is refundable'! They basically robbed us from 750 pounds, for what service? Everything they did was having a casual conversation on the phone about our situation and taking our money. Not once in the whole referencing process we had a real person in front of us, just a website interface. I would have understood that they kept 50 pounds each just for the fact they hold the house for us, but that amount of money is disgraceful. Of course we tried to get our money back, but they argued that we lied about our situation, and then they completely stopped answering our mail. We never received any justification of the reasons why we didn't get the house, not even a letter. I guess we were really naive trusting the agent with our money but never again. So DO NOT EVER pay them any money until you signed you let agreement.

Juliette · 13 June 2016

★★★★★ 5/5

Google

I have been with several estate and letting agents in the past for both letting my properties out and selling/buying new stock. I have to say Martin and Co are a league above any other agent I have used in the past. I have dealt with Martin in the Hove office who is the most friendly and genuine estate agent I have ever had the pleasure of meeting, he could not have done more to help us. He ensured I had the best tenants possible and the whole process couldn't have been smoother. On the odd occasion I have been into the office I have felt all the staff were very friendly and welcoming (also making me a cup of tea!) and there is a great positive atmosphere in there. I would truly recommend Martin and Co for both letting out and selling/buying property.

Mary · 13 June 2016

★★★★★ 1/5

Google

Such a shameless agent company come to the property without acknowledgement for viewing Not trustworthy

Rupinder · 16 April 2025

★★★★★ 5/5

Google

We have recently bought our first property through Martin & Co and we couldn't be happier. Martin was great, he looked after us the whole way through and kept us well informed detailing the process as it was all new to us. Communication was constant and we were never left with unanswered questions. Would definitely recommend in the future! Thanks for your help!PositiveResponsiveness, Professionalism

Frankie · 26 August 2021

★★★★★ 1/5

Google

Avoid Martin and Co at all costs. Incompetent, lazy, and negligent. Lost inventory, delayed responses. Disregard for clients' best interests. Their emails read like they were written by toddlers. Not worth your time or trust.

Elisha · 16 April 2024

★★★★★ 5/5

Google

We have recently bought our first property through Martin & Co and we couldn't be happier. Martin was great, he looked after us the whole way through and kept us well informed detailing the process as it was all new to us. Communication was constant and we were never left with unanswered questions. Would definitely recommend in the future! Thanks for your help!PositiveResponsiveness, Professionalism

Frankie · 9 December 2020

★★★★★ 1/5

Google

We were accused us of lying when we complained about ongoing boiler issues which were never resolved. We were also sent emails threatening us with eviction, because we hadn't paid the rent, when, in fact we had, but their accounts department had misplaced the money. When we vacated, we left the property spotlessly clean. We were charged £260 for cleaning, when we were told it was very dirty.

W · 13 June 2018

★★★★★ 5/5

Google

Martin From Martin's & Co was a great Agent to use when I sold my property through them years ago. Martin was well mannered, polite & intentative to all my questions and needs with the sale of my property.

Living · 12 June 2023

★★★★★ 5/5

Google

We have been dealing with Martin and his team for a number of years both through a managed tenancy and the subsequent sale of our property. Everyone we have dealt with has been efficient, courteous and helpful. Superb service from start to finish. Highly recommend.PositiveQuality, Professionalism

Philip · 12 June 2022

★★★★★ 5/5

Google

Really smooth move into my new property with Martin and his team. From start to finish professional and communicative. Thanks Martin and Gina for taking some of the stress out of moving

Juliet · 12 June 2023

★★★★★ 5/5

Google

I have just rented a lovely property which I found through Martin & Co in Brighton. The lettings department were absolutely fantastic and a pleasure to communicate with. Thank you for finding me a fantastic property. It was such a smooth experience and I am very grateful.PositiveResponsiveness, Professionalism

Francesca · 12 June 2021

★★★★★ 5/5

Google

Excellent Letting agent , very professional , only had a good experience with them !

Ben · 16 April 2024

★★★★★ 1/5

Google

dodgy -left me a bad review and wrote their own good review under SB then when I spotted it and pointed it out they changed it to a Local Brighton review ...cold hearted ..selfish ...avoidNegativeProfessionalism

Bren · 12 June 2021

★★★★★ 1/5

Google

Rude and completely unprofessional, very unhappy.

Elysia · 15 October 2023

★★★★★ 1/5

Google

Dreadful company they are just out for the landlords And do not care about the tenants BEWARENegativeResponsiveness, Quality, Professionalism

ADAM · 12 June 2022

★★★★★ 5/5

Google

Thank you Martin! Great service from Martin on an investment valuation I needed at the last moment. Shall absolutely be using Martin and Co in the future. :)

Molly · 12 June 2020

★★★★★ 1/5

Google

Rating only, no written review.

Amanbir · 11 April 2026

★★★★★ 5/5

Google

Martin and the team have done a fantastic job supporting us throughout the journey and I would certainly recommend them.PositiveQuality

Imran · 12 June 2021

★★★★★ 5/5

Google

Steve, Martin and the team were amazing throughout the process of selling my home. I would highly recommend them to sell your property.

Liana · 12 June 2020

★★★★★ 4/5

Google

Very supportive and helpful letting agents. Responses to emails have been super quick.PositiveResponsiveness, Professionalism

Emily · 26 August 2021

★★★★★ 1/5

Google

Rating only, no written review.

Josephine · 27 October 2025

★★★★★ 1/5

Google

Terrible treatment

Inês · 11 August 2025