Martin and Co East Sussex reviews

★★★★★ 5/5

Google

We recently sold our flat with Martin and Co and could not have been more impressed with the service. They were always one step ahead and informing us before we even had to ask where the sale was in the process. Jamie was particularly great in informing us where we were in the process and pushing everything through at speed to help us save on the stamp duty increase! Also helped us manage communication from the top of the chain that was a bit slow to make sure for a smooth sale process for us and also to ease the stress off. Would highly recommend for sale in Brighton and hove!

Aaron · 11 April 2025

★★★★★ 1/5

Google

We contemplated going through legal means to obtain more costs, but instead of spending more money, we decided to give a review and let the courts of public opinion have their say. To begin, we found an apartment with this agency. At first, it was brilliant. Big, spacious, well located. It looked old and needed work, but what other old flat doesn't in the UK? My partner and I decided to go for it. And then, after we signed our agreement, paid our deposit/rent, the issues started to pop up. We moved in and the next day - scaffolding went up around our flat. Now, we understand that building works need to be carried out. but why we weren't informed prior to signing the tenancy agreement and submitting our financial part. It is very unprofessional of an agency not to disclose all information related to the flat when you have new tenants moving in. We spoke with this agency and they explained, "well, we just didn't know." How does an agency not know exactly what is going on with their inventory of flats? It is more than likely that monetary gain is more important than actually disclosing information to new tenants. This is the first failure of the agency. The following days - the power went off. To their credit, they sent an electrician out the same day. This person decided the flat needed a new EICR test, as the wiring in the flat could be considered dangerous/hazardous. They went ahead and scheduled a new EICR test the following week. In the meantime, we could not use 3 sockets in that flat, nor the heater in the living room. Then - the oven didn't work. Again, to their credit, the electrician came back out the next day and discerned that the oven is the faulty piece of equipment , but also found out that the stove top is not meant to plugged into the socket that it was due to safety regulations. It even stated, "do not fit into plug", on the actual cable! but was still done. He said, do not use all four burners, or it could most likely trip the electric board again or be potentially hazardous. so now, the oven has to go. Failure number 2 of the agency. The agency confirmed that they were trying to get a new oven, but nothing was set in stone for us. They didn't communicate well. however, to their credit again, they were able to get a new oven in the next week. but then, the EICR test day came. The electrician gave the flat a 90% unsatisfactory rate. He also checked the electrical resistance in each socket of the flat, checked all of the wiring, and basically went around to determine what needed to be fixed. As he was showing me what was wrong with the flat, many new things popped up, 1) there were some sockets on a such a dangerous level that they could have electrocuted us and/or caused a fire (in the most extreme case). 2) we could no longer use any heaters in the flat, as they weren't wired properly and potentially hazardous. 3) the cable running from the shower to the electrical board was deemed too small and if we ran the shower longer by accident, it could start a fire. Failure number 3! Considering all of this, at this point, the agency failed us a new tenants. They obviously did not do their jobs properly. They didn't make sure the flat was ready for new tenants or SAFE at all! The flat was dangerous. We were allowed to move in and we shouldn't have been. They subsequently agreed to "let" us move out, without any fight. They knew they were in the wrong and were just trying to save face. We were given our rent and deposit back but should have been given more due to financial costs we incurred due to their mistakes! If you come across this agency, please make sure you ask all of the right questions because they will take your money and let you move into an unsafe flat. Thanks for reading and I hope that the agency changes for the better to ensure safety regulations are met for each flat and their respective tenants.

Tony · 25 January 2025

★★★★★ 5/5

Google

After having dealt with several agents across Brighton, Martin and Co have by far been the most communicative and helpful agents! Special thanks to Gina and Martin for helping to make, what is usually a very stressful process, so smooth and easy. I would recommend them to anyone!

Jess · 16 April 2025

★★★★★ 5/5

Google

Martin & Co now manage the letting of my flat in Queens Park, Brighton. Having used another well known local agent for 5 years, I contacted Martin at the Brighton office for help and advice. I was unhappy as the previous Agent was charging me a monthly 9% Management Fee and I was being charged additional extras like Landlords Insurance without being asked if I wanted it. They were also very difficult to communicate with as they have numerous offices around town and staff changing all the time. I do not hesitate to recommend Martin & Co. Martin is very knowledgeable, provides a very personable service and the Management Fee is very reasonable.

Jennifer · 12 June 2022

★★★★★ 5/5

Google

Karen is superb. If an issue or query is raised, you can count on Karen to sort it immediately, she is a true asset to the company!! Martin & Co as a whole are great agents.

J · 25 January 2025

★★★★★ 1/5

Google

I’d give zero stars if possible. I am a student tenant and I will definitely not be using Martin&co next year. I feel that they exploit that I am vulnerable and new to life away from home. I am paying through the nose for something more resembling a small box than a flat. Nothing works properly and the Flat was not even cleaned before I got there (it was filthy). What’s worse is that I am not given my landlords contact details so when something goes wrong (like right now we are having a power cut) I can’t even contact them. Whenever I call or email Martin&co they never get back to me nor pick up the phone. They still haven’t come collected something left behind by the previous tenants and I’ve been living here for 3 months! Really appealing service and I’m only really writing on here to see if they will actually reply and help me!

Evie · 13 June 2018

★★★★★ 5/5

Google

The people in Martin & Co are very helpful and understanding when I was searching for student accommodation. They do their best and make every effort possible to satisfy their customers and resolve any issues that may come up. Despite the difficulties with money transactions that we faced as Greeks with capital controls they were very eager to help and provided us with a fast and effective solution. Jarod Palmer is such a great guy. Very professional, accommodating, hard working and always there to help, with kindness and a smile on his face as well as the rest of the team. I would strongly recommend Martin and Co for both letting and selling/buying property.

TheThrasher92 · 13 June 2016

★★★★★ 5/5

Google

I am a recent tenant of a rental property that was let by Martin & Co. Martin the branch manager helped me through the process from start to finish. He went above and beyond to make sure everything went smoothly and had my best interests in mind. I had a lot less anxiety because of his involvement and now I'm happily housed in an awesome place that represents really good value for money. Happy to trust him throughout, can't say enough, estate agents with a human touch!!

Jade · 12 May 2024

★★★★★ 5/5

Google

My family and I have recently let through Martin & Co. They are a very professional yet friendly estate agent who really go above and beyond. Martin made sure everything ran smoothly and was a great support whenever needed. It was lovely to be with an estate agent that really puts their tenants first and really cares about their journey through renting.

Chloe · 25 January 2025

★★★★★ 5/5

Google

I am a recent tenant of a rental property that was let by Martin & Co. Martin the branch manager helped me through the process from start to finish. He went above and beyond to make sure everything went smoothly and had my best interests in …

Vivian · 16 April 2025

★★★★★ 5/5

Google

I’ve rented with Martin & Co for two years and they’re genuinely the best lettings agents I’ve ever dealt with and I’ve had a fair share of awful ones! They’re easy to contact, helpful to communicate with and from start to finish the tenancy has been so easy. Over two years there was only one problem with the flat which was rectified immediately. The flat I was in was being sold, they always kept me informed and even for viewings they would always work around me as I work a lot of nightshifts which really meant a lot as a tenant and I didn’t have to worry! I’m gutted i’m not with them anymore but couldn’t recommend them highly enough as a tenant, thank you!

Lucy · 12 June 2023

★★★★★ 5/5

Google

Excellent service from office manage Martin Derby and his team. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Ralph · 26 August 2021

★★★★★ 5/5

Google

Martin and Co sold our flat in Hove for us. Our estate agent was Jamie, who was always professional, efficient and friendly. He communicated very well with us and updated us on a regular basis. Our buyer's solicitor was not particularly …

Helen · 16 April 2025

★★★★★ 5/5

Google

I am a Landlord with various properties in the Brighton & Hove area. The service I receive every time at Martin & Co Brighton is faultless- they are always helpful and extremely responsive. Molly is especially always very helpful going above and beyond to make things easy for myself! Definitely recommend Martin & co Brighton :-)

L · 13 June 2016

★★★★★ 5/5

Google

This team helped me move into a new place just before lockdown and Martin and Gina were very helpful during this process! Once all moved in, the after care was fantastic with Emma supporting us too. Would recommend this team to both landlords and tenants! 5*PositiveProfessionalism

S · 12 June 2021

★★★★★ 5/5

Google

Rented a property for nearly 5 years with Martin and Co Brighton branch, never had any issues, always great service from the team. Would recommend.. I mostly dealt with Emma who was always great, responsive and friendly.

Darren · 12 June 2022

★★★★★ 5/5

Google

Martin & Co. Brighton have managed our property interests in the area for over 15 years. They have been kind, considerate and, above all, dedicated to our situation as a landlord throughout. They have worked out every little situation, liaised with us over every matter whether large or small... and I have had no lack of confidence throughout all this time that they have acted in our best interests. Special mention must go to Emma who has spent long hours in liason and assisting with matters at the property, and she gone above and beyond for us at ever turn, especially whilst we made the hard decision to leave our property and return it to sale. She and her colleague Martin have given us the most reliable, consistent and communicative experience. They definitely "know their sh*t", and I have trusted their judgement and knowledge throughout.

Duncan · 12 June 2022

★★★★★ 5/5

Google

I am very pleased with the services I have received from Martin & Co when renting out my property. They have been extremely professional at all times, their fees were competitive and they found excellent tenants. I highly recommend!

Heather · 25 January 2025

★★★★★ 5/5

Google

Highly professional agency, they helped us throughout the process, the team at Brighton really go that extra mile to support you. I would certainly recommend them to my friends who are looking to let or rent their home.

Pucka · 25 January 2025

★★★★★ 5/5

Google

Both Jamie and Martin are excellent in helping to make the completion of our purchase of a property in Brighton achievable despite of obstacles along the path especially dealing with bureaucracy. They are friendly and nice people to talk to and always replied very promptly. I thoroughly recommend them 👌 👏 👍 …

LA · 16 April 2024

★★★★★ 5/5

Google

Martin and Co Brighton have always been very helpful and professional, the Lettings department are especially good we have dealt with them several times over the years

Charlie · 16 April 2025

★★★★★ 1/5

Google

It appears I’m not the only one that has had a terrible experience with this company! …

Lisa · 16 April 2024

★★★★★ 1/5

Google

What an unprofessional estate agents do not use. They left my property open and unlocked with all the lights on whilst showing possible tenants around. When I expressed my concern they accused me of lying !! When I told them I would no longer use them to let my property the manger Martin sent me a vile email And hounded me. What a little passive aggressive man please be warned guys !!!

Sam · 12 June 2022

★★★★★ 5/5

Google

I've just moved into my new property that Martin & Co have been able to set me up with. No fault of their own I'll be living on the top floor of a 6 floor flat. The lift was meant to be fixed but is managed by the council. Now to say I was annoyed that on my moving day this still hasn't been fixed would of been putting it mildly. Joe Beer very kindly volunteerly gave up most of his morning/ afternoon to help me move my stuff. Never in my 10+ years has a letting agency ever done this despite there being nothing they could do from their end. I'm moved in now and had to get a little extra hired help but it could of been a lot worse without his help. Jarrod Palmer also was very friendly and helpful with communicating with my new landlord and I'm sure everything will be resolved very soon. Can't leave out Molly Wickson either for assisting with my processing of my application as it went smoothly and I was kept informed every step of the way as I should of been. Very hard to find good letting agents these days but I wouldn't be put off using Martin & Co Brighton and Hove. Thanks guys!

Marc · 13 June 2018