Trusted Agent profile · Eastbourne
★★★★★
203 reviews across 1 platform
44 Terminus Road, Eastbourne, BN21 3LP
Part of Freeman Forman, see every office.
Freeman Forman's office in Eastbourne, at 44 Terminus Road, is rated 4.6 out of 5 across 203 reviews on 1 platform, including 203 Google reviews rated 4.6.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with the company. Very fast and efficient. Answered all the questions needed, kept me updated. Would recommend 10/10 to anyone. Ps. The gift box when moving in is such a lovely gesture.
Many thanks for your marvellous 5* review and recommendation Joanna. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe just moved in to our new flat & We love it. Thanks to Charlotte everything went so smooth & easy with the paperwork. She was very helpful and friendly. I higly recommend Charlotte and Freeman Forman to assist you with finding your new home 🙂 …
Good Morning Pito, thank you for your excellent 5* review of the great service you received from Charlotte and the team at Freeman Forman in Eastbourne. It is brilliant to read that she was very helpful and friendly and helped smooth the process for you. I wish you all the very best in your new home. Kind regards, Emma.
5/5
GoogleThe letting team, headed by Adam Denton Marla, successfully found tenants for two of my properties , within days of the old tenants handing in their notice. They demonstrated understanding of the local market, as well my personal preferences. They dealt with the referencing in a very professional way. They were available at all times to discuss particular concerns of mine and handled them all very efficiently. I cannot fault their handling of this changeover of tenants and will recommend them to other landlords.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI just wanted to express my gratitude for the excellent service provided. The clear and transparent communication made everything so much easier. I really appreciate the fact that there were no hidden surprises.
Thank you for your terrific 5* review and for your complimentary comments Yun. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing people really helpful and considerate
We are thrilled to hear you had such a positive experience with our team! Providing excellent service and support for our customers is our top priority. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRyan was extremely helpful with all the questions in relation to my new flat, made the whole process very easy.
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI used Freeman Foreman in Sept 24 to find a Tennant for a property. They were great, everything worked very smoothly and I am very happy with the service they provided.
Thank you for taking the time to leave us this tremendous 5* review . Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant Service. Felicity and Daisy understood exactly the sort of tenant i was seeking. They were very proffesional and nothing seemed too much trouble. I would highly recommend Freeman and Foreman.
Thank you so much for your wonderful 5* review David! We're thrilled to hear that Felicity and Daisy provided you with brilliant service and found the perfect tenant for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAbsolutely fantastic company. Great communication throughout the whole process. Couldn’t have asked for a better experience. Felicity & Daisy are a credit to the company you should be very proud. Thank you ⭐️
Thank you for your terrific 5* review and for your complimentary comments Jason. Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff of freeman and Forman are very friendly and helpful..
Thank you for your kind words! Our team at Freeman and Forman strives to provide exceptional customer service and we are delighted to hear that our efforts have not gone unnoticed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFelicity help so much found a perfect property for my needs she didn’t bat a single eyelid to what I required went above and beyond for me
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood rates, quick and clear communication and always at the end of a phone call/email - I’ve never had to chase. Wish I’d gone fully managed with them years ago!
5/5
GoogleThanks to the team at Freeman Forman Eastbourne. They assisted my wife and I with getting a perfect accommodation when we moved to the UK. The team was very helpful and made the process transparent and easy. They even gave us some tips regarding getting some household items to set up are flat. I highly recommend Freeman Forman. THANK YOU 👍
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid!! Really difficult to get hold of them, never pick up the phone. Booked a viewing for a flat that came available on a friday morning called them straight away to be the first and got told the earliest view was on tuesday. Property got rented on sunday and had no one cancelling the viewing had to go to the agency and got told someone was going to call me. Monday afternoon get a call from the agency and they told me the property had been rented and i asked " how come as the earliest viewing app was tues ? " and they just simply put the phone down. Rude and unprofessional .NegativeResponsiveness, Professionalism
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWon't be recommending Freeman Forman to any of our friends and family. This particular branch have been an absolute nightmare to deal with, when it came to our old tenants vacating our property. The tenants had left some oily marks on our expensive sisal carpet by the entrance. The agency point blank refused to use a penny of their deposit to pay for the cost of replacing the carpet in the affected area. Instead, someone from the agency accused us of wanting to replace our "old carpet" at the cost of the tenants. It was so incredibly unprofessional.NegativeProfessionalism
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleI was told my offer had been accepted on a property after providing ID and proof of funds. I was congratulated! Days later I looked on Rightmove on a whim and discovered that the property was still offered for sale up to the date of exchange of contracts if offers exceeded my own. I had engaged a, solicitor and paid for searches. Thank goodness things had gone no further. I was told the next day they had received a better offer. The manager, Mr. Nahoor had a cavalier and dismissive attitude when I complained. Disgusting!NegativeProfessionalism
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing freeman Forman can’t fault the help and service I’m very happy with everything so thank you for all your help truly would recommend to anyone!!
Thank you Poppy for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleDaisy and felicity are always so quick and efficient at finding me tenants and always so kind and reassuring. I would recommend freeman forman lettings
Thank you for your kind words, Escher! We are thrilled to hear that Daisy and Felicity provided you with quick and efficient service. We appreciate your recommendation and look forward to assisting you with any future letting needs.
5/5
GoogleRyan has been really helpful with reletting our property and so has Lorna
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve been a landlord of Freeman Forman for a number of years now. Having an agent that seems to care about your property like their own is second to none and always going that extra mile to find you the right tenants too. Dan and Francesca …
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleRyan and Dan were extremely helpful and informative in explaining the rental process and answering any questions I had. Thank you both!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally great staff. Felicity especially is always there when I need her. A true asset to the company. Thankyou for all your help.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service throughout my property purchase, went above and beyond to sort out any problems and constant communications...would use again in a heartbeat..
Hello Jason, Thank you so much for your fantastic review and the 5* rating! We're thrilled to hear that you had a great experience with us and that our team went above and beyond to assist you. We look forward to working with you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat staff at Freeman Foreman , got me a Tenant within a week and sorted all checks and paperwork . Would highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation James. Kind regards, Lucy, Customer Relations.
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