Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEastleigh branch are awful. Beware!
Eastleigh branch were very helpful until we signed contract to hopefully sell our house. From then on we had 20 weeks of no communication what so ever. No one returned our calls or emails. Be very aware of them as they will not communicate with the customer and even before our contract ended we were hoping that a buyer would not come along as we felt fox & sons did not deserve the commission on the sell. We would advise anyone who is thinking of signing up with them to stay away!, do not sign a thing!!
Jason · 11 September 2023
★★★★★ 5/5
TrustpilotSteven the mortgage advisor from…
Steven the mortgage advisor from Worthing branch has been amazing and helped us a lot so far. Very happy with all of the help we have received.
Amy · 5 November 2025
★★★★★ 1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
Mwadada · 29 August 2023
★★★★★ 1/5
TrustpilotWe used fox& sons ( Gosport branch ) to…
We used fox& sons ( Gosport branch ) to market our rented house . They found a couple that moved in Dec 22. They assured us a credit check would be done and sent us the details of the tenants . December rent was paid which most of was used to pay the branch their fee. At the start of January 23 when rent was due tenant delayed due to financial problems , to then only pay part of the rent. This went on till May to then receive a letter to say tenants have been given " breathing space" . Unsure to what this was we went down to the gosport office to ask them could they give us more details on this . They had not heard of breathing space and was of no help whatsoever. We explained that these tenants have paid next to no rent , but they explained to us that credit checks had been done. Well , all I can say is their credit check that they had done was useless . We have lost thousands of pounds in rent . Spent hundreds getting a solicitor to get the nightmare tenants out . I would never use fox and sons as their services are really bad . Tenants are finally out leaving piles of old furniture for us to get rid of , more costs! . Your credit checks are useless !! If you had delved further with these tenants you would have easily found out they were in so much debt . Anyone looking to rent out their property I would strongly recommend you look elsewhere.
Mandy · 24 August 2023
★★★★★ 5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
Carole · 10 August 2023
★★★★★ 5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
Denise · 25 July 2023
★★★★★ 5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
Dr · 30 January 2026
★★★★★ 5/5
TrustpilotFox and sons sold our house pulborough…
Fox and sons sold our house pulborough Avenue Eastbourne they were brilliant we achieved an amazing price. Steve was great at keeping our buyer in place while dealing with issues with our purchase. They really deserve credit for the service they provided me and my husband as the sale had many bumps.Highly recommend
D · 16 September 2020
★★★★★ 5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
Www.garagerefurbishments.co.uk · 2 September 2024
★★★★★ 5/5
TrustpilotFoxes : The fence looks great....
Fox & Sons Property Management6 Poole HillBournemouth
Consumer · 9 April 2026
★★★★★ 1/5
TrustpilotWish I could give no stars- Southampton
Wish I could give no stars. Moved into my flat in April to discover a myriad of issues, all were reported to them. Nothing has been done since then despite constant chasing, leading to myself being trapped in a room due to a broken door and fire and rescue needing to be called out, resulting in more damage. Landlord also let herself into the flat without prior warning as Fox and Sons told her it was okay- incredibly illegal and a breach of contract, fortunately I was off sick on that day to catch her. Spoke to the branch about it just to be shouted at down the phone by Nicola who works there. DO NOT RENT FROM THESE PEOPLE!
Katie · 30 June 2023
★★★★★ 5/5
TrustpilotFox & Sons - Saltash
Big thanks to Kate and Tom who promptly found us tenants for our property. Everything went smoothly from start to finish. Many thanks
Steve · 31 January 2024
★★★★★ 5/5
TrustpilotFox and Sons Waterlooville
I have to say that Fox and Sons in Waterlooville have been excellent. Especially Olivia, friendly, helpful, caring and efficient, all the qualities you need through a stressful time of selling and buying a home. I would highly recommend them and appreciate all the support that she gave me throughout.
Johanna · 3 March 2021
★★★★★ 1/5
TrustpilotCrawley branch
Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!
Simon · 14 June 2023
★★★★★ 1/5
TrustpilotWorst estate agent in Worthing
Worse estate agent ever in Worthing, do not use!!
Caroline · 17 March 2026
★★★★★ 5/5
TrustpilotI have been with Fox and Sons (Winton
I have been with Fox and Sons (Winton, Bournemouth, BH7) for several years and what made the experience good is two key members i.e. Kelsey and Karen Akerman. Their service is exceptional in they respond same / next day to any query, are happy to action bespoke requests and sort matters when required. They keep me always keep me in the loop and are transparent and honest. They really make a difference to the Landlord experience.
Carlos · 27 September 2023
★★★★★ 5/5
TrustpilotSale of my property
Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.
Jo · 13 November 2023
★★★★★ 5/5
Google5 stars for Billy who showed my partner and I around 5 properties in Lewes and Ringmer last week. We contacted fox and sons about 2 we were interested in and he suggested another 3 suitable ones which were really useful to see. He was knowledgable about all of them which was great, and he came across as trustworthy and enthusiastic. Although we haven’t gone ahead with a purchase of a fox and sons listed property, I can’t fault the service we’ve had from them for the viewings.
Lauren · 10 June 2023
★★★★★ 1/5
TrustpilotDO NOT USE
DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!
Zara · 5 June 2023
★★★★★ 5/5
TrustpilotI’ve had a great experience with Aaron…
I’ve had a great experience with Aaron from Southampton. With a few teething issues from another branch, Aaron took over and got me everything I needed within a very reasonable time limit. He used his initiative on what he needed and caused me zero issues. Couldn’t believe how efficient he was. Thanks for all your help.
Mitchell · 14 October 2024
★★★★★ 1/5
TrustpilotThey promise you everything yet do…
They promise you everything in the Gosport branch yet do nothing. They took a security deposit for my house from a tenant that they vetted. My house was absolutely trashed with faeces on the wall & vomit on the floor. They caused thousands of pounds worth of damage yet I’m not able to access the money & it’s been over 3 months. Mike the manager shook my hand and agreed to get my deposit back if I signed up for them to sell it. I signed with them and then I get an email to say I need to agree to an indemnity policy costing £288 which I agreed to only to find I don’t meet the criteria. Every time you phone the office they are never sure who is actually in despite it being a very small office & desks all in sight. Luckily I’ve been able to get out of the contract under the 14 day cooling off period & will be seeking a new agent to market my property & seek legal advice regarding the deposit.
Jenny · 17 May 2023
★★★★★ 1/5
TrustpilotTerrible service
Southampton branch: Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find somewhere to live decided to book a train anyway to view the property…From Cheltenham!! An £87 ticket! Only to be told that the property is no longer available. They only told me this after I rang them constantly, as they didn’t even bother to call. Was already on the train by the time they told me. AVOID these agents at all cost! Will never use them again!
Ben · 20 April 2023
★★★★★ 5/5
TrustpilotIt’s early days for me in deciding…
It’s early days for me in deciding whether to move house. I was shown around a property by Sydney who was very helpful and understanding of my situation. She was upbeat about the lovely property I viewed today, without being ‘pushy’. She was professional, friendly and I felt she was a very good advocate for Fox and Sons. Thank you.
Stephen · 12 July 2024
★★★★★ 1/5
TrustpilotUnethical when tenants check out
Avoid like the plague if you want to be an ethical landlord, or a tenant who is treated ethically.I had heard the reputation of Fox & Sons Lettings long before renting with them, but decided to give them the benefit of the doubt as I worked in a decent & fair property agency for many years.- At move in I was warned by the previous tenant that she had been ripped off. So much so that she gave me a copy of her check out report, in the hopes I could use to prevent the same thing. An example of something she was charged for - the washing machine tray not closing properly.- I had a number of maintenance issues throughout the tenancy & these were always well managed, apart from those I said not to worry about - a cracked window and a dodgy light switch. I was very happy with the management until I was leaving.- The problem has come at move out - it's been over 40 days and still no deposit. Now I have heard they are disputing ridiculous amounts in a way I feel is unreasonable and unethical.- Thankfully I took high res photographs at check out because I had friends who said they they charge deposits unreasonably and end up in dispute frequently & because of the previous tenant's experiences/overall reputation. The flat was cleaned to a professional standard and very minimal wear & tear. Obviously as someone who worked in property I have a very good idea of landlord & tenancy law, and what is reasonable. I would warn all current tenants to get a copy of the previous tenant's report and take high res photos on check in & departure. (You can also check the EXIF data of the pics taken to check in, because the check out photos are to a different standard of the ones you will receive on check in. Something could look streakier or unclean simply because of the aperture & ISO. )- F&S use an insurance deposit scheme rather than custodial scheme for deposits - this is a yellow flag as they hold the deposit and it is v difficult to get the deposit if the agent doesn't initiate the return or doesn't inform the landlord timely. In my case it's been over 6 weeks and the dispute process has not yet fully kicked off. Thankfully I can afford to dispute if I need to, but many tenants may not be able to & would be forced to accept the amount without dispute - because they needed the money.- I left the flat in extremely good condition, professionally cleaned with no wear and tear. Because I know what unethical practices can be like sadly, I even use a hi-polymer eraser on any skirting boards or doors - that is how careful I would be and how you know this is not exaggeration.- The agent has informed me they don't look at the previous check out report or check in which is ridiculous. I have evidence of check in photos & check out photos I took myself, cleaning receipts, even photos of cleaning underway! I am grateful I listened to the advice of previous tenants & protected myself.Examples include- Claiming that a hob ignition switch is missing when it is missing in my check in photos and on the previous tenant's photos.- Claiming that damage or marks have occurred that are present on check in photos- Claiming there was a blind missing (they looked for 3 blinds in a room with 2 windows!)- A light switch that stopped working and was reported- Claiming that cleaning hasn't been done on the inside of the washing machine because stained rubber from wear & tear. (Thankfully for the warnings I literally took a video of the cleaning of it! But who would have that and be able to dispute it?!)If you're a landlord please work with a company that doesn't try to rip off people (willfully or through incompetence I'm not sure) & if you're a tenant save yourself the pain and go somewhere that's fair & ethical. I can't imagine what they'd do if you actually accidentally did some damage or didn't have a v high standard and how fair they would be about that.(Note to anyone else leaving 1 star reviews on Google too, check they are visible on friends phones and not just to you only. Google auto moderates 1 star reviews & can assume is spam)
Grace · 10 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
