1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
Trusted Agent profile · East Sussex
Fox and Sons East Sussex reviews
★★★★★
462 reviews across 2 platforms
192 High Street, Lewes, East Sussex, BN7 2NS
Fox and Sons's office in East Sussex, at 192 High Street, is rated 3.3 out of 5 across 462 reviews on two platforms, including 40 Google reviews rated 4.6.
Reviews
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI must say a big thank you to the…
I must say a big thank you to the Southampton Bitterne Lettings team Katie & Abbey for all their help and advice.Fox & Sons are very lucky to have such capable staff and I would not hesitate to recommend them both. I would say the very best there is and makes being a landlord very straightforward. Our kindest Regards to you from Richard & Jan
5/5
TrustpilotWe used Fox & Sons Lancing when we…
We used Fox & Sons Lancing when we moved house, the manager Kane was amazing, helpful and very knowledgeable. He was available for me to talk to at any time and led me through the process with ease. Recommend these estate agents to everyone.
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
1/5
TrustpilotSOUTHAMPTON London Rd - Terrible
THIS IS IN THEIR ORIGINAL EMAIL TO ME
1/5
TrustpilotLow life misogynistic
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a very close friend of mine, who at the time, was at work and unable to use the phone to make her own enquiry. So she emailed me and asked if I could ring on her behalf, which I was more than happy to do. I rang and got through to an Oakley, I explained how my friend was interested in a property and that she would like to book a viewing. All good so far, but then, Oakley started to ask questions on my friends current circumstances, 'your friends income?', "£35000pa" 'great! Any children?' "yes, one 12 year old boy". At that point Oakley then stopped me short and said, 'I'll have to stop you there, as from my experience, woman like that! Single mums, make bad tenants, as they can never hold down a full-time job and always just end up claiming benefits, never paying their rent, upsetting their neighbours, smoking weed and just end up being a general nuisance to everyone!' After hearing that, I was so upset, I actually just put the phone down. And wanted to forget about it. Until now, because of the time we live in, repulsive, backward minded people like that, should be called out at every opportunity. I wonder what happened in this persons life, to have so much disrespect and hatred towards woman. I genuinely feel sorry for you and hope you seek the help you so desperately need, to be a descent human being. Not the low life scum that you are!
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
5/5
TrustpilotHolly Myatt
Holly Myatt from Portsmouth branch was extremely helpful, made the whole moving process nice and straight forward and replied to any queries I had regarding my tenancy extremely quick, highly professional and would recommend to anyone! Thanks again ☺️🎄
5/5
TrustpilotExcellent Estate Agent
I dealt with Fox and Sons in Hove for the purchase of a flat on Hove seafront in late 2021. All the staff at the branch were extremely helpful throughout the whole process, even when the seller had to get rid of an awkward tenant, they really couldn't have done anymore; Keira and Darren in particular were excellent. Jamie at the branch helped me get my mortgage too. I would highly recommend Fox and Sons and wouldn't hesitate to use them again.
1/5
TrustpilotAbsolutely useless
Absolutely bunch of useless people in Yeovil branch. Wasn't honest in the whole process claiming I was lying in my application, was promised my holding fee back and they refused and never actually took the property off the market after taking my money. Took weeks to hear back from anyone as there entire communication is terrible. Would rate 0 stars if could
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
1/5
TrustpilotTerrible service at Foxs and Sons at…
Terrible service at fox and sons at Taunton.Tell you what you want to hear for you to buy the property.No communication at all, If you need to speak to someone they are always busy and never return your call so always have to ring them back again. Failed to contact us with important information that resulted in us pulling out the sale. When I phoned in to inform them it would be likely we would have to pull out, the person who was dealing with the sale was busy and I still didn't get a call back and that was over a couple of weeks ago. We have now pulled out and 10 days on still have had no contact from the estate agents but I can see the sellers have put their property back on the market with a different estate agents so I think that says it all, they obviously wasn't happy with the service they were getting either.This has put me off ever buying or selling a property through Fox and son due to the terrible service, its the added stress you don't need when buying/ selling a property.
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
1/5
TrustpilotFalse Promises...Fareham Branch
Everything started really positively with lots of promises about how fantastic they are, how they work differently to other local agents and how they fully assess a buyer before accepting an offer.Cut to what actually happens...The number of viewings was brilliant and after two weeks we accepted an offer. At which point we assumed everything was in hand. We appointed conveyancers and got the ball rolling.In the meantime we found a house, put an offer in and the agent called Fox & Sons Fareham to confirm the chain. THEY NEVER DID. We lost out on the property as they didn't have the time to confirm the chain.This got us wondering WHY they didn't confirm the chain and upon calling them they advised that our buyer was popping in with her ID... two and a half weeks after we accepted the offer. It's worth remembering that their sales pitch is that they fully assess a buyer before accepting an offer...they hadn't even identified her!We then queried this with Fox & Sons and the mortgage advisor told me that they had called the buyer the day previously but they didn't answer. In the same morning the Branch Manager spoke to my wife who stated that they spoke to the buyer yesterday and they had validated the mortgage. A complete lie.We pulled our house off the market as none of their promises came to life. The Branch Manager even had to be chased to reply to an email to confirm they had taken the property off of the market.Fox & Sons are not worth the extra money to other agents, you do not get more for your money so you're better off keeping it in your pocket.
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Agent replied · 10 June 2024
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
5/5
TrustpilotSteve delivers on his promises
Selling the house you were brought up in and your parents worked every hour in the day to own and then love for over 45 years is not easy. Luckily Steve, also a local lad from Hampden Park understood this, as well as the my challenges of living remotely, and made sure I was fully supported through the process. I asked for help, I got it, I said comms would need to work around my mother’s care and my NHS work, he said “no problem”. To promise is easy, to deliver is quality.I would have no problem recommending Steve @ Fox & Sons - you couldn’t be in better hands!
5/5
TrustpilotHelpful and proactive!
As a Conveyancer I have found Fox and Sons to be extremely helpful and useful through the transactions I have worked with them on. In particular Thomas Barrett has been fantastic to deal with.
1/5
TrustpilotFox & Sons Hastings..
Fox & Sons Hastings... clownsWhere to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got a sale, but I barely received any updates unless I phoned them. They never responded to any emails and told me they never received them when I challenged them... ok then, even though I copied three of them every time.When I phoned it went to answer machine sometimes and nobody ever called back or if someone did answer, they would tell me they'd pass on a message, but still never called back. We had a sale at this point, but the builder was messing about. I decided to write a final demand email, so looked on line for the managers email address and low and behold... I've been emailing him all along, Daniel Cotterill. He's a partner and if he cannot be bothered to respond, what chance do you have. I phoned again for the last time before removing them and he answered the phone (caught him) and told him he had two weeks to get the contracts exchanged or they were getting kicked off.Two weeks passed and nothing, so I phoned them again the day before and spoke to someone else, left a message, but still no response/call back. They were dropped three days ago and I sent a scathing email to Fox and Sons Hastings, their head office, backers and IT team. No response, there's a surprise. Don't do it. Do not use these chancers at any cost. They will try to pull you in on an overpriced deal just to get you on the books. Pay more for a better service elsewhere, which to be honest will be everywhere else.Daniel Cotterill... you and your team are a discrace to the industry. How Fox & Sons Hastings are still trading is beyond me and I would put money on this sloppy outfit being out of business within 2 years.
1/5
TrustpilotFOX AND SONS ALLOW FRAUDSTER TO RENT MY PROPERTY
IF ONCE YOU HAVE READ THIS REVIEW AND YOU GO ON TO USE FOX AND SONS ESTATE AGENTS TO LET YOUR PROPERTY ON YOUR HEAD BE IT.I HAVE LET MY PROPERTY THROUGH THIS COMPANY DEALING WITH THE YEOVIL BRANCH AND NOW LEFT FACING A £15,000.00 BILL TO GET OUT A TENANT WHO FALSIFIED EMPLOYMENT RECORDS AND CREDIT REFERENCE. ALL CHECKED SUPPOSEDLY THROUGH THEIR TANANT REFERENCING COMPANY WHO THEY CLAIM IS NOTHING TO DO WITH THEM BUT THEY ARE ALL 1 OF THE SAME. THEY ALSO CLAIM TALKING TO ANY BRANCH ACROSS THE COUNTRY THAT THEY ARE 1 OF THE BEST REFERENCING COMPAINIES IN THE BUSINESS, IT WAS CONFIRMED TO ME TODAY OVER THE PHONE FROM THEIR TENANT REFERENCING COMPANY (TLC) THAT IT IS EASY TO FALSIFY REFERENCES AS ITS ALL DONE BY EMAIL. WHEN I POINT OUT THAT ANYONE COULD MAKE UP AN EMAIL ADDRESS TO SAY THEY ARE A LANDLORD OR THEY EMPLOY THIS PERSON AND PAY HIM X AMOUNT THE PERSON ON THE PHONE FROM TLC AGREED. I HAVE RAISED COMPLAINTS WITH THEM VIA THEIR SYSTEMS AS REQUESTED BUT NO ONE FROM FOX AND SONS OR TLC WANT TO KNOW, I ASKED POLITELY FOR HELP BUT THEY JUST MADE ME WAIT LENGTHY PERIODS BEFORE REPLYING AND THEN BASICALLY JUST SAID THE REFERENCES LOOKED FINE TO THEM, I CARRIED OUT A FEW CHECKS MYSELF USING GOOGLE AND MY PHONE AND LOOKING AT THE TENANTS FAKE WORK REFERENCE AND FOUND OUT INFORMATION ABOUT HIM EASILY. IF I AM LUCKY THE FINAL BILL FOR UNPAID RENT AND COURT AND SOLICITORS FEES WILL BE AROUND £15,000 BUT WILL NOT BE SUPRISESED IF IT IS MORE. ITS A LONG SORRY STORY AND I HAVE NOT MENTIONED THE SLEEPLESS NIGHTS AND THE ANXIETY THAT I AM NOW SUFFERING LET ALONE THE FINANCIAL LOSS. SO BEWARE AND TAKE HEED THERE WILL BE NOTHING BUT TURNED BACKS ONCE THINGS GO WRONG AND IT IS EASIER AND CHEAPER AND MOST OF ALL SAFER TO FIND YOUR OWN TENANT BY DOING A FEW SIMPLE CHECKS WITH CREDIT AGENCIES AND GOOGLE AND TALKING TO THE TENANT YOURSELF. I WOULD NEVER GO NEAR THEM AGAIN THEY ARE DISGRACEFUL.
1/5
TrustpilotGosport branch to avoid
Avoid the Gosport branch! What a terrible experience. I would score 0 but I can't.We paid for a property rental service and they did nothing for the duration. After leaving that service it appears that the tenant never got conclusion to a couple of issues over months and us as the landlord never received the full information and nor did be receive closure of some maintenance activity which drifted over months.Very poor communication, almost no-one answers the phone or respond to messages. They don't care about their service provision (to the tenant and the landlord).Avoid!!! We should have realised when the smarmy agent viewed the property in their shiny suit and gave a lot of sales chat. We chose them on the figures but in the end we appeared to be throwing them money for nothing in return.
2/5
TrustpilotNot even a congratulations or enjoy your new home.
I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.
1/5
TrustpilotAfter our experience with this company…
After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
