Cubitt and West East Sussex reviews

★★★★★ 1/5

Google

STAFF DO NOT DO DUE DILLENGENCE - It was only after waiting 9 months for the property I was purchasing to complete I was informed this property on Langley crescent was an ex council house that was being bought back by the council instead of being sold to me. They strung me a long with so much false hope. This costed money in conveyancing fees and wasted so much of my time. This branch staff will string you a long and DO NOT do their due dillengence, be sure to do your own - BEWARE and AVOID.

Anthony · 16 January 2026

★★★★★ 5/5

Google

I would just like to say that Garry Wheeler the sales progressor for the Woodingdean office is worth his weight in gold we had a very complexed time having to continuously chase my buyers solicitors, but we got there in the end. So a big thank you Garry.

Kevin · 16 August 2025

★★★★★ 1/5

Google

We (buyers) viewed our house through these guys. During the first viewing, the letting agent rep continuously told us that their granddaughter was performing at a show nearby and kept asking us if we'd hurry up (5min into the viewing and we spent less than 20min there?). They promised the house owner would be absent but we were instead greeted by the owner, who, followed us into every room and kept making comments with the rep absent. Second viewing of the same property? Another rep from this letting agency made it very clear it annoyed them that we scheduled it on a Friday evening (within their given time frames) and was constantly avoiding us. Again, they informed us it would be a viewing with the agent only but to our big surprise the letting agent kept to themselves and we had the owner following us around asking questions about why we would consider changing 'their order of things'. We asked the agent for privacy and they literally showed us the time on their phone and pointed out 'It's Friday night. It's late, maybe it's time to wrap up.'. Big frigging cherry on the top is when this letting agency (NOT any of the solicitors involved) told our seller we did not have the funds for the deposit?? As in they literally told the buyer 'they do not have this money' when we were finalising the sale and it was a matter of releasing funds from a LISA which every party was aware of. Not to mention finally picking up the keys for our house from Woodingdean Cubitt and West; The person didn't even ask for our names, had us sign some papers and gave us the keys together with a 'gift box' that was filled with out of date food samples and commercial ads. I would not trust this company to sell a property on my behalf based on this experience.

Molly · 12 December 2025

★★★★★ 5/5

Google

Lisa, John, Donna, and Connor have been so very attentive and helpful. They have arranged viewing straight away and given me feedback. I could not have had a better service. Thank you guys. 🙏🏻👍 …

Helen · 5 October 2026

★★★★★ 5/5

Google

I am really grateful for the team at Cubbitt and West in Woodingdean for helping us with our house purchase in such a cordial and professional way. This included Barbara who first showed us our future house, Kelly who followed up on our second viewing and then proved so helpful in resolving a few points with the seller along the way. John the Branch Manager oversaw things professionally and helped us with a few administrative points. Garry as Sales Progressor also kept me very well informed on progress. The end result was a very quick purchase that completed in 50 days or so after our offer was accepted. The team really has a good vibe, is very helpful and professional and above all treat their customers as human beings ! Happy to recommend.

M · 12 October 2025

★★★★★ 5/5

Google

Lisa and Kelly were a great help in getting our sale completed, excellent communication and very friendly & helpful

K · 16 January 2026

★★★★★ 5/5

Google

It was a great experience and pleasure to work with Cubbitt&West and Kelly in particular. She is the most patient friendly and welcoming agent I have met while looking for our dream home. She did run a mile in accommodating me with my search and criteria. Thank you very much Kelly for your professionalism and for being an amazing person.

Victoria · 16 February 2026

★★★★★ 5/5

Google

We bought our house in Woodingdean, with Cubitt and West at the helm of the purchase in October 24. The team were responsive and helpful- John O'neil, Lisa Mears, Gary Wheeler, Sarah and Barbara, gave us the right advice about the area, good advice when negotiating the price and helped us manage an additional hiccup with the boiler. If you're selling/buying in the area, it's definitely worth having a chat with the team.

Kameil · 12 October 2025

★★★★★ 5/5

Google

House sold to the first viewer through the door. Listing to exchange of contracts in 14 weeks. Excellent service. Very customer focused. Thanks to John and Gary.

Colin · 16 September 2025

★★★★★ 5/5

Google

The team at C&W, Kelly, Lisa, Garry, Donna and John were very helpful during our purchase and made the process a lot less stressful than it might have been.

Andrew · 11 August 2025

★★★★★ 5/5

Google

Steve, Sarah, Gary and their team are so professional and totally amazing. All were friendly and approachable and nothing was too much bother. They were always quick in dealing with queries, but the main thing was they were always there for us, without them we would not of been able to get through the sale or purchase, they were always there to reassure us when things got stressful. I’d whole heartily recommend them, they are a great team.PositiveQuality

Julie · 14 June 2022

★★★★★ 5/5

Google

As a purchaser, we found Cubitt and West’s team professional, very easy to deal with and knowledgeable about the Woodingdean area. Our purchase came with a new home gift box which includes some useful introductory offers for home buyers for things like furniture, DIY, and services discounts which was a nice surprise.

Aidan · 16 January 2026

★★★★★ 5/5

Google

Steve Clamp recently visited our property for a valuation, it was an absolute positive experience and we cannot recommend Cubitt & West high enough. Steve was respectful, polite, so knowledgeable and understanding of the difficult decision whether to put our home on the market or not. Steve's personal knowledge of the Woodingdean area is invaluable and his genuine enthusiasm for his work is evident. Thank you for your service Cubitt & West. Kind regards.PositiveResponsiveness, Quality, Professionalism

Sidney · 14 June 2022

★★★★★ 5/5

Google

thank you to the team at Woodingdean we have brought our dream house ( might not look it at the moment!). I would like a special mention to Sarah from the Woodingdean office. Sarah took us around our house for the first time back in June and as it was a probate case we have been through ups and downs of the buying process. I am so grateful to her for making a little bit of sunshine whilst going though this process, always kind and cheerful but mostly professional and always on the end of the telephone. Eventually we got it and she was so genuinely pleased for us and always wanted us to get it. So thank you Sarah you were amazingPositiveResponsiveness, Quality, Professionalism, Value

Aly · 26 August 2021

★★★★★ 5/5

Google

Cubbit and West offered us a brilliant service when we sold our house in Woodingdean recently. They also sold our old house to us 7 years before so we knew that we wanted to sell through them this time . Steve and Sarah were in touch constantly with us about booking viewings alongside covid restrictions . We accepted an offer after just 4 weeks of our property being on the market . All the way through Cubitt and West were professional, accessibile and very supportive. They couldnt have done anymore for us. Thank you again ...to the Cubbit and West team . Nicki and DomPositiveResponsiveness, Quality, Professionalism, Value

Nicki · 26 August 2021

★★★★★ 5/5

Google

Thank you so much Lisa & Sarah H for all your hard work and your kindness. Selling our house with Cubitt & West was the best decision for sure. We felt supported throughout what is very stressful and emotional process. ✨✨✨

Anna · 12 October 2024

★★★★★ 5/5

Google

I would just to like to thank all the people at Cubitt and West especiaily Sarah Haskell one of the consultants who was marvellous when bringing people around to view my property for sale, Sarah has a bubbly personality and is very professional, she covers all the areas in the house and garden in great detail and gave me all the confidence that I would get a sale and i did thanks to Sarah, i would highly recommend her as she was a lovely person to deal with, thank you Sarah and all at Cubitt and West Brighton.

Angela · 14 June 2021

★★★★★ 4/5

Google

We recently sold my elderly mother's property in Woodingdean. Mum was adamant that we go back to Stephen as he had handled her previous move and she was very happy with the service. We had a few problems early on in the process, but once those were identified Stephen promised to deal with her sale personally and true to his word, he did just that. The chain was tricky for various reasons and he and his colleagues were very mindful that they were dealing with an 90 year lady who was anxious about the whole process. As promised they kept in touch every day without fail. Importantly, Stephen always returned calls, and he took the time to listen and act on our requests.PositiveResponsiveness, Professionalism

Ann · 14 June 2021

★★★★★ 5/5

Google

I must say the service I receive from Woodingdean office of Cubbit And West was exceptional. I was trying to sell my property with different estate agents with no luck for many months. From the moment I met Steve Clamp I knew he was absolutely the right person to take over. The whole team was very enthusiastic and dedicated.Very professional and knowledgeable about the property market.They kept me informed on every stage of the process without asking. The support I received in this stressful time was fantastic and much needed. Its been a pleasure to deal with Steve and the team. The whole experience with Cubbit and West in Woodingdean has been excellent from start to finish and I would highly recommend to anyone! A massive thank you Steve, Sarah and all the team on behalf of me and my family !PositiveResponsiveness, Quality, Professionalism, Value

Natalia · 14 June 2021

★★★★★ 5/5

Google

Steve and Sarah infact the whole team were always helpful and easy to talk to Right from the beginning Steve made the set up of selling easy and understandable When I rang the branch one of the team would always answer my queries and very quickly They would speak to you like a friend. I would always be informed of viewings with plenty of time to hoover the carpets and was then called within 24 hours of how that viewing went. On searching for the property of my dreams they would let me know of properties that fitted my criteria and show me around always with a smile . It was during this time that the pandemic hit us and it all came to a standstill however Steve worked from home and would ring me keeping me updated as to how things were progressing or not . I have finally moved and cannot thank Steve and his team enough for always being there for me at one of the most stressful times in my life Well done Regards Beverly NicholsonPositiveResponsiveness, Quality, Professionalism, Value

Beverly · 14 June 2021

★★★★★ 5/5

Google

We just bought our lovely new home through Cubitt and West, Woodingdean. Barbara and Sarah were always very helpful, gave us good information on the viewings and allowed us a good amount of time to see the property. The purchase was a bit drawn out due to a problem with the chain and some legal issues, however Steve always kept us very well informed, returned phone calls, and did his utmost to push things forward when it seemed like things were grinding to a halt. We have no plans of selling, but if we were then I would definitely want them to handle it for us. Big thanks to Steve and the team.PositiveProfessionalism

Joe · 14 June 2021

★★★★★ 5/5

Google

We have moved home recently and would like to thank John Sarah Lisa and Barbara at the Woodingdean branch for all their hard work . The whole team were excellent from day 1 very professional and always on hand with any queries . Thank you all for an excellent job Kind regards Denise and Robert Musgrave

Robert · 12 October 2023

★★★★★ 5/5

Google

We were originally looking to move to Woodingdean and were shown quite a few properties by Taylor from the Woodingdean branch, even though we are no longer looking in that area, we were blown away by how lovely, polite and knowledgable Taylor was. She sas unlike your typical estate agent, but I think this is why she is so amazing at her job! She is really down to earth and just gets how to interact with each customer during the viewing and also the follow ups ... definitely an asset to Cubitts.

Hazel · 14 June 2020

★★★★★ 5/5

Google

I sold my house through this office and from the start Steve was so professional, even helping me fill out my paperwork through the process as I had never done this alone before, The girls in the office, Sarah & Taylor did everything they promised and did find me the right buyer to make my move possible, going out of their way also to make sure it fitted in with my plans, and supporting me throughout. You made a very hard move possible and couldn’t recommend this office enough!

Jennifer · 14 June 2020