Trusted Agent profile
★★★★★
1,443 reviews across 2 platforms
138 London Road North, Lowestoft, NR32 1HB, East Suffolk NR32 1HB
William H Brown's East Suffolk office at 138 London Road North is rated 2.5 out of 5 across 1,443 reviews on two platforms, including 254 Google reviews rated 4.4. The 1,189 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the East Suffolk office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Kara Miller Whois the Senior Property Manager We found her to be very efficient and very responsive. Any issues have been dealt with promptly in a considerate and professional manner.
Hello Daryl, Thank you for your kind words! We're delighted to hear that Kara provided you with efficient and responsive service. Your feedback is greatly appreciated. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
1/5
GoogleI would advise prospective tenants not to rent via this letting agent - they are, in my opinion, unprofessional, uncaring and borderline rude. I handed the keys to our flat back and had to call them multiple times to try to get my deposit returned, having left it in a very clean condition and MUCH cleaner than when we moved in! Eventually after getting fobbed off every day I called their accounts company - not part of William H Brown - and spoke to an extremely helpful lady. There had been a catalogue of errors, from the person releasing the funds not being authorised to do so, to the Manager then authorising but emailing the release to the wrong address, to the amount on the release being incorrect!! And what's worse, when you speak to them they just couldn't care less! It's taken 26 days to get my deposit back - and it wouldve been longer without the help of the accounts company! I will NEVER use this William H Brown again.
Hi Debra, thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at complianceresidential@sequencehome.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve recently used Tyler at the branch and I cannot express how much he really helped with finding the right mortgage for us, providing advice and just being at the end of the phone when ever needed, nothing was too much trouble and I don’t think I could of got through the sale, purchase and move without his help! Thank you for everything Tyler! Also the lads in the branch are very helpful and nothing is too much trouble for them either. Highly recommend!
Hello Sophie-Louise, thank you so much for your kind words! We're thrilled to hear that Tyler and the team were able to assist you so effectively. Your recommendation means a lot to us! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleTurned up at the in Lowestoft and was met by Leillanii, I was not expecting to be met by the agent but she was throughly knowledgeable about the property and well informed and answered any questions that we had, and was professional … More
Thank you for your kind words! We are so glad to hear about your positive experience with our agent Leillanii. We pride ourselves on providing knowledgeable, professional and well-dressed agents to assist our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve recently had an excellent experience with William H Brown with letting out my property. Daniel, Kirsten, Karina & Adele were all very helpful and I couldn’t fault them! I would highly recommend their services. Thank you!
Robert many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleI can not thank Lindell and Joe enough! I had a unique situation which was incredibly stressful for me. They went above and beyond in making the completion of my property possible! Great communication and support throughout! Thank you!
nicki shade thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot fault whatsoever! I've been dealing with Jamie over the course of 5 weeks now and he has just been amazing. My family required a very urgent move due to personal circumstances and Jamie provided us with timely updates, knowledge and information throughout . He was a very valuable asset in what has been a very stressful time for my family. I have no doubt that without Jamie, we would not have secured our move in such a quick time frame!
Hi Katie Allen, thank you for sharing your positive experience with Jamie at William H Brown Estate Agents Lowestoft. We are delighted to hear that Jamie was able to assist you efficiently during such a crucial time for your family. Best wishes, Lucy, Customer Relations.
5/5
GoogleKim was very lovely and helpful with her mortgage advice especially as first time buyers, would definitely recommend her!
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
5/5
GoogleRecently dealt with Kara in lettings and she has always been so helpful and gone above and beyond for us. Thank you Kara for your support !
Thanks for the excellent 5* review Oana! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleKatie has been working on the rental of one of my properties. She writes very well, is super efficient and helpful all the time. Great working with you & it is very much appreciated. You clearly enjoy what you are doing!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI worked with Lindell Saint-D'Angelo recently on a purchase. He was very knowledgeable and very professional. I look forward to working with him again on the next property purchase.
Thank you for taking the time to leave us your 5* review Patrice! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a landlord, I’ve worked with several property managers over the years, but Kara stands out by a mile. She is organized, proactive, professional, and truly treats every property as if it were her own. Her attention to detail, communication, and follow-through have given me complete peace of mind. Kara consistently goes above and beyond, from coordinating maintenance promptly to handling tenant concerns with professionalism and care. I always know things are under control when she’s involved. She is incredibly well deserving of a promotion, and I have no doubt she’ll thrive in any leadership role. When I expand my portfolio, Kara will be the first person I call. I’ll also be confidently recommending her to my peers in the industry. Thank you, Kara, for setting the standard for what great property management looks like., A very appreciative landlord
5/5
GoogleSamual Sykes-drinkell was really helpful, professional and knowledgeable and solved my problems brilliantly! Couldn't have asked for more, thank you Samuel.
Thank you Alan for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
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William H Brown's East Suffolk office has 1,443 reviews across two platforms: 254 on Google, 1,189 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown Lowestoft is rated 2.5 out of 5 across all 1,443 reviews, and 4.4 out of 5 on Google from 254 reviews, checked 9 October 2026.
William H Brown Lowestoft, 138 London Road North, Lowestoft, NR32 1HB, East Suffolk NR32 1HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.