William H Brown Lowestoft reviews

★★★★★ 5/5

Google

Will, Joe and the team have been great handling the sale of my holiday home, kept me up to date and they were friendly and professional - many thanks.

D · 11 December 2025

★★★★★ 5/5

Google

My sister and I had our houses valued initially by Aldreds. The agent spent barely 10 minutes, asked no questions and had clearly made his mind up on the value before he walked in. What a difference with William H Brown. Joe was polite and friendly and really looked at the properties, asking questions relating to the boiler, kitchen etc and brought research on recent sold prices which had partly informed his valuation. We have since viewed a property with Lindell who was just as polite and didn’t make us feel rushed or laugh when we tested the sound proofing between rooms! We haven’t listed our properties yet but when we do it will be with William H Brown whose staff raise it head and shoulders above the competition.

Jana · 29 December 2023

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Our experience with William h brown has been brilliant. Especially Kara . Kara helped us and went the extra mile to help us get our full deposit back . Can’t recommend them enough. Thanks

David · 24 September 2025

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

I have been using the Lowestoft office of WH Brown for my Rental property for many years and I have always had excellent service. Recently during an unusual, complicated and frustrating set of circumstances I needed their help more than usual. Always helpful and attentive and in particular Kara who specifically dealt with my situation. She was diligent, knowledgeable, always professional and always with a smile, a pleasure to do business with. The problem is now resolved

Andrew · 22 May 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Kara has taken lead on managing of my properties and a pleasure to work with, I feel confident I remain compliant and any issues are addressed quickly and professionally. Would recommend Kara.

Paul · 8 September 2025

★★★★★ 5/5

Google

I recently worked with Kara during my relocation to the area and the rental of a new property. Kara demonstrated a high level of professionalism and exceptional attentiveness, which facilitated a smooth process. She is a valuable asset to the Lowestoft team, and based on my experience, I will undoubtedly recommend William H Brown.

Danny · 16 December 2024

★★★★★ 5/5

Google

Josh and Lewis were always professional and answered all my questions and queries I had and were pleasant to deal with

Brandon · 11 December 2025

★★★★★ 5/5

Google

One of the top class agency have ever seen, staff is amazing. Specially want to thank Kara, unbelievable personality, always happy to help, polite nature and down to earth. God bless you. I would love to contact the agency in future. Guys I strongly recommend to go for William H Brown agency. They will never let you down.

Trevor · 26 September 2024

★★★★★ 5/5

Google

Kara was my main point of contact and was always on hand with updates for me, which was much appreciated through a stressful time which made the process much easier.

Ricky · 10 September 2025

★★★★★ 5/5

Google

Josh has been incredibly helpful throughout the process of finding somewhere to rent. Initially, we'd had some issues with being accepted however, Josh was regularly contacting me with houses that may be suitable. He has been very helpful, easy to get in touch with and made finding, viewing and moving in very easy. Thanks Josh!

Evie · 2 November 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

Will was helpful throughout and made sure everything went through as planned, dealing with issues as they came up.

Joshua · 11 December 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Google

Our Many thanks to Kara Miller, with her assistance with the Insurance claim for our losses from our past tenants who parted unexpectantly from our property, leaving us out of pocket for two months rental. Kara took up the challenge very professionally, and guided us through the process, Many Thanks Kevin and Jane Gregory

KEVIN · 10 October 2024

★★★★★ 5/5

Google

Brilliant service. Will was brilliant so helpful always on hand do answer any questions we had. Would recommend to anyone.

Georgia · 15 November 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024