Trusted Agent profile · East Staffordshire
★★★★★
525 reviews across 2 platforms
Britannia House Station Street, Burton On Trent, DE14 1AN, East Staffordshire, DE14 1AN
Burchell Edwards's office in East Staffordshire, at Britannia House Station Street, is rated 3.6 out of 5 across 525 reviews on two platforms, including 280 Google reviews rated 4.4.
Every review we hold for the East Staffordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with their service
Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.
5/5
GoogleHighly recommend this company for a personal touch. Special mentions to Noah Turner. Speedy and professional from start to finish
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would like to say a big thanks for J. He was brilliant and sort out everything quick and professional. 10/10
Hello Sioma69, Thank you so much for your fantastic 5* review! We're thrilled to hear that J provided you with quick and professional service. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleOlivia and Daisy are amazing. They always go the extra mile. The communication is great - Olivia always makes sure I am kept up to date with my property and answers all of my questions regardless of the time in the UK. Both Olivia and Daisy are professional and friendly, and I would definitely recommend them to friends and family.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBurchall Edwards Castle Bromwich
The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.
1/5
TrustpilotAvoid the Tamworth branch if you are…
Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s
5/5
GoogleGreat help with everything, the process went quick
Thank you so much for your kind words! We are dedicated to providing efficient and helpful service to all of our customers. We're glad your experience with us was quick and smooth. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotEmily & Tom tag team
This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys
5/5
GoogleVanessa is brilliant in the sales progression team she always keeps me up to date. Amber gave us amazing advice regarding selling our shared ownership home and sold our home quickly at full asking price. Will always come back to this office
1/5
TrustpilotThe worst people to deal with they…
The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money
5/5
TrustpilotAmazing service from Emily and her team…
Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.
5/5
TrustpilotMy experience was a great one from…
My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work
5/5
TrustpilotMellissa was fantastic!!
Mellissa was fantastic.The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.We would definitely recommend Burchell Edwards to anyone looking to move. We love our new home..Thank you Melissa!
5/5
TrustpilotWell done Burton Office
Yet another tenancy agreement completed with Burchell Edwards Burton on Trent office. Special mention to Olivia who has always had a very professional customer approach. I can not praise her enough for her dedication to customer service. Thank you Olivia for making these change overs a dream. Sophie
1/5
TrustpilotBiggest nightmare of a company
Biggest nightmare of a company ! Don’t know where to start! Everything from the lettings to the selling side are horrific ! Would never advise any landlord to let with this company and definitely not get them managed by them ! Never check the property , never chase any arrears ! Make sure you check references of tenants as they actually said they got rid of my terrible tenants by saying they were perfect tenants ! ‘L’ word comes into mind of what they are ! I could write a book on issues I had with them ! Never again ! I d really rate them a 0!
5/5
TrustpilotExcellent service and experience from…
Excellent service and experience from Hannah Taylor
5/5
GoogleVery good experience thanks to Noah and Bryn
5/5
TrustpilotEmily - Castle Bromwich a Star
Emily @ Castle Bromwich Branch is excellent. She has helped us rent our property a couple of times now, ensuring quick turn around and good quality applicants.We've also had to rent from them. The service was slick, professional and perfectly managed. Emily updates you constantly, offers help and advise and ensures the process is a smooth as moving house can be.
5/5
GoogleFrom the very start Daisy as been helpful in keeping us up to date with the Rental of the Bungalow for my Mother. She’s gone the extra mile when needed as it was not the most straightforward situation. Highly recommended, and all the team have been very good. Thanks again Daisy.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWorse Agency I have EVER DEALT WITH
Worse Agency I have EVER DEALT WITH! Do not go anywhere near them! It would take me 4 months to list the errors, the unprofessional RUDE staff! It took them 4 weeks to ring us back and Evan then it was an automatic response! Their errors have cost us £2500! Honestly they are disgraceful disrespectful money hungry sub human! They don’t care about humans just the bottom line!! Vile!!!
5/5
GoogleHi thanks to noah for helping me and guiding me by step by step cheers mate thanks keep the good work up thanks from Haseeb Ahmed
Thank you for your brilliant 5* review and thank you for your kind words Shazima. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia and Daisy have been brilliant in assisting me let out my property. Olivia goes above and beyond and Daisy is always giving me viewing feedback as soon as she can. Thank you ladies
5/5
GoogleThank you for everything,Daisy! Thanks to your kindness and professionalism, our family was able to rent a property to turn into a home. These 5 stars that I am putting are just a number that cannot describe our gratitude. Greetings from the whole team of our family. Thank you! :)
Thank you for your amazing 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolute useless company
Absolute useless company. Complete waste of time, and they just genuinely don`t know what there doing, use at your own peril.
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