Burchell Edwards Burton reviews in Burton upon Trent

★★★★★ 5/5

Google

After enquiring with various local agents we chose to sell our property with Burchell Edwards because they were the only agents to arrive prepared, give us complete faith in their ability to sell our property and offer an extensive marketing plan. Carl was fantastic and we weren’t disappointed by his pitch, confidence in selling our property quickly and his support received along the way. Amber from the Sales Team was also fantastic! Great customer service, really friendly, always on hand whenever we had a query and managed to sell our property within just a matter of weeks! A huge thank you to all the team! Would highly recommend.PositiveResponsiveness, Quality, Professionalism

Hollie · 23 October 2020

★★★★★ 5/5

Google

As first time buyers we didn't really have a clue about the process, however Jordan and the BE team were really supportive and helped guide us through the whole process right from the initial viewing of the property during COVID, submitting an offer through to picking up the keys. Despite our limited knowledge and asking lots of questions, Jordan was really responsive and never made us feel stupid! Thank you Jordan and the BE team!PositiveResponsiveness

Matt · 23 October 2021

★★★★★ 5/5

Trustpilot

Excellent service again from Emily and…

Excellent service again from Emily and Tom. Very efficient and professional service, they are both very proactive with sourcing new tenants and keep me informed at all stages of the process. Always at the end of the telephone or will call me back if not available. Both Emily and Tom are very personable and approachable and I would not hesitate to use this service but especially Emily and Tom again,

Julie · 16 March 2022

★★★★★ 5/5

Google

Can't thank Jordan enough for her help throughout the process of buying my first home! Helpful and professional from start to finish. Will be highly recommended to any friends/family who are looking to move house in the future.PositiveResponsiveness, Quality, Professionalism

M · 23 October 2021

★★★★★ 5/5

Google

Thank you to Olivia and daisy for my amazing experience of letting me house. Very efficient and would highly recommend

Tom · 23 October 2023

★★★★★ 5/5

Google

Thanks to Daisy and Olivia for your support. You both are so polite, clarified all my doubts and helpful to let in smoothly. I am Happy in my new Rented home. Burchell Edwards is the right option that I would suggest if you are looking for any rent home in Burton.

Badrinath · 23 October 2023

★★★★★ 5/5

Google

Friendly polite staff whom go above and beyond to help take stress away from selling the home. Its our second time using there services and are as pleased as the first time.massive thank you to Jordan for all your help and support .A lovely lady who has dealt with most of our viewings and queries. Highly recommend them, many thanks again all at burchell edwards .its been a pleasurePositiveQuality, Professionalism

J9 · 23 October 2021

★★★★★ 1/5

Trustpilot

Landlord says you don't need boiler

We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.

Speedypanda · 14 October 2024

★★★★★ 5/5

Google

Scott from the Burton on Trent Branch was very professional and straight talking, something I appreciate. He explained really clearly the procedure and fees and even arranged a viewing of a property that had just come onto the market. He was really quick to respond to texts and emails and has efficiently set everything in motion for me. Cannot thank him enough.

Linda · 23 October 2022

★★★★★ 5/5

Google

Very professional service. Daisy and Olivia were both great and really helpful in sorting out the tenancy throughout.

Edward · 23 October 2023

★★★★★ 5/5

Google

Just want to say the mortgage advisor Naamah Forest was very professional, helped me at every stage of my mortgage application and offer, organized all the relevant needs insurances etc, was on the end of the phone at anytime and very soon I'll be in my dream home. Thank you.

Amie · 23 October 2023

★★★★★ 5/5

Google

Noah and Bryn where amazing and helped me and my girlfriend get the keys to our new flat

Jake · 11 October 2025

★★★★★ 5/5

Google

We're purchasing a property through Burchell Edwards and they've been great. Jordan has been our point of contact and she's been brilliant, from answering the questions we've had to getting in touch with the seller to find out any information we need - Always getting back in touch quickly. I've been very impressed and if we ever look to sell down the line, we'll definitely be getting in touch with these guys.PositiveResponsiveness, Quality, Professionalism

Connor · 23 October 2020

★★★★★ 5/5

Google

I can't compliment the staff at Burchell Edwards enough, Chloe and Noah are fantastic!

Niall · 11 November 2025

★★★★★ 1/5

Trustpilot

Shocking

The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.

Ian · 23 September 2024

★★★★★ 5/5

Google

Great service and very friendly in helping us during our move back to the UK.. thanks Daisy

Gary · 23 October 2023

★★★★★ 5/5

Google

Naamah was very helpful in showing us lots of mortgage options. The whole process was very seamless and we ended up with a pretty good deal despite the difficult climate. We got fast responses to our emails and calls and we are very happy with the service we received.

Steph · 23 October 2023

★★★★★ 1/5

Trustpilot

Do NOT waste your time

Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.

Michelle · 23 August 2024

★★★★★ 5/5

Google

Daisy was very professional and made the process quick and easy.

Andrea · 26 January 2024

★★★★★ 4/5

Google

Burchell Edwards Estate Agents Burton. I’d like to say a big thank you to Olivia and Reece for the help, guidance and patience towards finding clients for my house. These guys were instrumental in guiding me through the process and procedures of renting my house with polite, caring and professional attitude. They worked above and beyond, thanks guys!

Mr · 23 October 2022

★★★★★ 1/5

Trustpilot

Someone came over to value our house…

Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!

Lozz · 19 December 2024

★★★★★ 1/5

Trustpilot

DO NOT USE FOR LETTINGS!!!

DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.

Triple · 29 July 2024

★★★★★ 5/5

Google

This was a easy and effective experience will definitely work with them again in the future

Saade’ · 17 September 2025

★★★★★ 5/5

Trustpilot

Very happy with their service

Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.

Stu · 22 September 2023