Bensons Estate Agents East Kilbride reviews

★★★★★ 1/5

Google

Double booked me and never told me their mistake until I contacted them Lied to cover up being late as I could see another viewing happening while being told it was an email issue with zoom Wasted mine and their time by continually saying emails would follow with applications that never came Utterly unapologetic Either lazy or incompetent with a total lack of communication I also believe many of the positive reviews are bot accountsNegativeProfessionalism

Morgan · 28 August 2021

★★★★★ 5/5

Google

I have been letting from Bensons for over 3 1/2 years now and they have been so professional throughout, always up to date with Electrical, gas, legionella checks as well as 3 monthly inspections. I would highly recommend.

Kenny · 29 May 2022

★★★★★ 1/5

Google

Yesterday my boyfriend and I had a viewing in East Kilbride, we got a bus and a train from Cumbernauld to the viewing and the estate agent did not turn up. We sat for 45 minutes outside the door of the viewing and no one showed up, because the viewing was at 6pm the office was shut therefore we could not contact anyone since that was the only phone number my boyfriend received. We then look at the property again online to discover that it has now been ‘let agreed’. After a phone call to the office this morning my boyfriend was told that someone tried to contact him but his phone was switched off. I was in touch with him throughout the full day so his mobile was switched on the full time. How we have been treated is an absolute disgrace and completely unprofessional and unacceptable. I just wanted to make people aware of how unreliable this company are.

Carly · 29 May 2020

★★★★★ 5/5

Google

Having just come out of a 4 year let I have to say that my 1st and only experience to date of being a tennant was a very positive one thanks to the support I received from Bensons. Anything I had concerns about was handled very promptly and professionaly by the team in their EK office. From the day I first viewed the flat, through the statutory inspections and utility upgrades through to the close out visit everyone at at Bensons couldnt have been more helpful. I must just mention Alan Craig who I had the most face to face contact with during my tenancy and who always carried out any visits to the property in a respectful and courteous manner. Bensons provided an all round excellent service and I would have no hesitation in recommending them to anyone looking to rent or purchase a property. David Lang

David · 29 May 2020

★★★★★ 5/5

Google

We have had excellent service and value from the team at Bensons in managing and selling our properties . We can recommend them very highly. They are a great team to deal with.

PAUL · 31 October 2022

★★★★★ 5/5

Google

Happy with the Bensons Estate Agents. Our agent name was Shaun very helpful understanding our needs and to get our property.Thank you

Stilqna · 29 September 2023

★★★★★ 5/5

Google

Thank you very much Benson's Estate agents for helping me find a new home. Thumps up to Sean. Amazing guy, very professional and helpful throughout the whole process.

Nyarai · 30 March 2023

★★★★★ 5/5

Google

Full 5 star + letting agents and we have had a few. Outstandingly the best.

Claire · 24 February 2024

★★★★★ 5/5

Google

An amazing estate agents, I always felt cared for and if I ever had an issue, it was resolved very quickly

OGrantyyy · 29 September 2023

★★★★★ 5/5

Google

Great service. Incredible staff and very helpful seeing us through the move. Thanks to everyone at Bensons

Alyssia · 30 December 2023

★★★★★ 5/5

Google

Really smooth renting process. Thank you Bensons Estate Agents.

Ashraf · 7 June 2024

★★★★★ 1/5

Google

As a Landlord / property owner I found Bensons Initially friendly and helpful, we had a flat to let so went with them. Friendly and helpful turned to woeful. I cannot think of anything that I could recommend. I was lied to, ignored and when I attended their office in person was fobbed off with false promises. I have since taken my business elsewhere and even my tenant noticed a positive difference a decent letting agent can make. Amongst other issues an electrical safety check that was conducted, arranged by Bensons, missed a poorly wired electric shower. Having had it re-inspected, the electrician was astonished how it was missed. I tried to speak with staff at Bensons and was fobbed off. This is not the behaviour of professionals looking after your Landlords interests. Very poor at returning calls or emails.

Karl · 30 May 2019

★★★★★ 1/5

Google

awful service when trying to rent a flat firstly was given wrong address for property luckily correct address was close so we saw agent arriving ...he looked at us as If we were mad when we said we had appointment to view ! he had another viewer with him.and instead of taking us into property seperately he took us all in at once ..it was very uncomfortable for all.concerned so unprofessional ! Then when I went into office to give paperwork girl at front desk had cheek.to say we had cancelled our appointment to next day ! totally untrue and appeared there mess up was being passed to us ..Awful from beginning to end ...we got a property elsewhere but Bensons did not even have curtesy to get back to.us or follow up the viewing.

Janis · 30 May 2019

★★★★★ 5/5

Google

Great rental agency, takes care of things promptly and the staff is very friendly

Claire · 24 February 2024

★★★★★ 5/5

Google

One of the better agents I have dealt with, any questions have been answered with no issue. Would highly recommend.

Christopher · 29 September 2023

★★★★★ 5/5

Google

Bensons have been a dream to work with. The whole process has been seamless from start to finish. Such friendly and helpful staff. Many thanks to the team, Lori.

L · 30 December 2022

★★★★★ 1/5

Google

awful service when trying to rent a flat firstly was given wrong address for property luckily correct address was close so we saw agent arriving ...he looked at us as If we were mad when we said we had appointment to view ! he had another viewer with him.and instead of taking us into property seperately he took us all in at once ..it was very uncomfortable for all.concerned so unprofessional ! Then when I went into office to give paperwork girl at front desk had cheek.to say we had cancelled our appointment to next day ! totally untrue and appeared there mess up was being passed to us ..Awful from beginning to end ...we got a property elsewhere but Bensons did not even have curtesy to get back to.us or follow up the viewing.

Jan · 30 October 2018

★★★★★ 5/5

Google

Very professional service. Total faith if I ever need to call on them and they were able to organise a plumber to be with me in under 20 minutes on Christmas Eve. Great service.

Mark · 29 May 2022

★★★★★ 1/5

Google

Do not even know where to begin with Bensons, the fact I have to give them a star to even write this review is generous. Firstly, they are more than happy to let out sub standard properties. When we went to visit our flat originally there was substantial damp in one of the cupboards. We were advised this would be taken care of before we moved in. The shower cubicle door was also lose, which in fact completely fell away on my first evening in the flat, which we were told would be fixed and the sink itself was pulling away from the wall, again we were promised this would be taken care of. None of these maters were sorted but we did not get to see the flat again until we had paid our deposit and were given our keys. This was only the start of Bensons making and then breaking promises. Every single thing that went wrong in the flat, no matter how minor, we contacted bensons immediately to have it fixed. They would ignore emails, not return calls and promise work men would be out that never showed. Flat inspections were re arranged which is not ideal when both myself and my partner work. We finally decided to leave the flat anf bensons after months of living in a damp flat with poor communication from the agency. They are now dragging out the return of our deposit and are intent on bleeding us dry of every last penny. Despite having written agreement of how much we were to be paid back, they have now disputed this amount and are withholding our money almost a month after we moved out. I am aware of how ranty this review is but I honestly just want anyone considering Bensons to know the truth. They are rude, un reliable and liars. Please do your research people and save yourself months of heartache.

Erin · 30 May 2018

★★★★★ 1/5

Google

Can't recommend bensons. Don't reply to emails or calls. Have dealt with 3 different members of staff of which have no desire to help. Niamh, who always says she will get someone to call us back but never does. Alan, who blatently lies to our faces about getting help with the flat e.g repairs to the flat and most recently the getting back of our deposit. And insists on charging us with ridiculous fees regarding fixing the problems that were in the flat before we rented it out. And lastly the manager Kevin, who seems friendly and eager to help us get our deposit issue sorted but is no help at all. The motto in bensons must be "there's always someone else to blame" as they seem to blame the tenants, the deposit company or landlords. I can't stress enough, don't deal with bensons.

Ryan · 30 May 2018

★★★★★ 5/5

Google

Bensons are a friendly, approachable and helpful bunch who will go out of their way to ensure your transaction progresses swiftly and efficiently. Samantha is an absolute pleasure to deal with !

N · 30 May 2018

★★★★★ 5/5

Google

Excellent service from Bensons - they found a tenant for my property quickly and without any hassle to me. Very good communication - always friendly and helpful too

Colin · 30 December 2022

★★★★★ 5/5

Google

As a long term landlord I have no reservations in recommending Bensons for their professional approach, care and attention in the management of my property for the past 7 years.

David · 1 October 2022

★★★★★ 1/5

Facebook

Would recommend people to stay as far away from this company as possible.Myself and my partner rented from bensons for over a year and at first everything seemed great the process from seeing the flat to references and moving in was very quick and communication was fab.After this however things got worse there was constantly things going wrong with the flat electrics plumbing etc and we were constantly on the phone being told we will you phone you back which never happened communication was so poor.We waited in for inspections and no one turned up and when we phoned they would tell us they knew nothing about however these were pre arranged inspections giving in writing to us before we moved in.One night when I was ten weeks pregnant with our son the landlord gave the police a set of keys to or flat and they entered when we were in our bed sleeping due to a leak into the flat downstairs.After putting a formal complaint into the police the police informed us that the landlord had said the flat was vacant and that he had been asked to attend with them something bensons denied.The final straw for us was when the roof of the flat was getting replaced and a lot of water entered our flat.We were left with mould all around our flat and with a newborn son I felt this was unacceptable.We had to live in these conditions for 6 months and still don't know what damage this could have done to our new born sons developing lungs before we moved out with the problem still not rectified after phone calls every day to bensons.i would not recommend to anyone looking to private let a property and would tell them definitely to find another state agents.

Alison · 17 June 2017