Bensons Estate Agents East Kilbride reviews

★★★★★ 5/5

Google

I couldn't be more happy with this agency. I had the viewing of a flat with Shaun and he was very kind and polite. Aswell he was phoning me the same day to give me the good news of my new tenancy agreement. It was quick, easy and efficient. Aswell they welcomed me with a beautiful box full of gifts! I really wasn't expecting it. Thank you very much!

Victoria · 24 December 2023

★★★★★ 5/5

Google

We feel that we have a great relationship with our landlord, thanks to bensons. We love our flat and take care of it, so are always contacting bensons about maintenance, and anything that might be needing repaired. Bensons makes this process so easy and any repairs are done super quick. We feel really lucky to have such a great estate agent and landlord as they’re so hard to come by! Thank you for taking care of us. You all do a fantastic job and deserve the recognition! - Lauren and Gareth

Loz · 28 February 2023

★★★★★ 1/5

Google

As a letting agents they are not fit for purpose. No one at Bensons seems to take responsibility. Often I was told that I would get a call back that never happens. The staff are either completely incompetent or blatantly lie to you. The first issue arose when we had a leak in our upstairs bathroom. I called to inform Bensons and was told they would get in touch with the landlord and get back to me. I called everyday for 6 days before we managed to get a plumber out to sort the leak. This was nothing in regards to the next problem we experienced with them. Initially we were told that the lease would run from month to month for the first 6 months but essentially it was a long-term lease. After being told this and that the last tenant had lived there for 6 years (to use that as a barometer) we requested to decorate, were permitted to do so. After decorating we were then informed by email by Bensons that the property may be getting put on the market. Every time I called Bensons I was given a different version of events depending upon which member of staff I spoke with. On the first instance, I was told that the email was sent in error, then we were asked if we wanted to purchase the property, then it was the property was not being sold which changed to it might be sold in 1 years time. As my partner was pregnant, which Bensons knew of we decided to avoid this precarious situation by finding a different property. There is a severe lack of professionalism, accountability and empathy shown to tenants by Bensons. To cause this much stress and worry to anyone is nothing short of disgraceful especially at the time we found out we were expecting a baby, this is the last thing we needed. It appears that a lot of the issues we experienced could be resolved if Bensons took responsibility, acted professional, were open and honest with people and communicated better. Which is worrying as if they cant manage these basic expectations then I am stumped as to how they can manage a letting agency.

Colin · 29 May 2020

★★★★★ 1/5

Google

Rented with them for just over a year and had pretty much every problem you can think of. Use any other estate agents. They refused to fix anything in the flat, I had no working fridge the entire time and only ever got more and more promises of a new one. The skirting boards where falling off, the heating didn't work properly and costed around 6 or 7 pound a day to use. All of the windows sounded open even when shut and you could feel a strong breeze through all the gaps. I complained about all of the problems but not one thing was ever fixed. The flat was like something out of the third world and I only took it as I needed somewhere fast at the time. They also are now currently trying to take 190 pound from my deposit for a deep clean even though I had already cleaned the flat very well including cleaning the carpets and making the entire place spotless. On top of that I personally repainted all the walls and fixed two doors that were hanging off their hinges when I moved in. Also the place was disgusting when I moved in with grime all over the bathroom and dirt literally everywhere. The staff were always friendly just useless and incredibly lazy. Do not use Benson's if you can help it in any way. Update: now a man by the name of Alan Craig is just literally lying through his teeth to try and steal money from my deposit. This estate agents is criminal and the lack of any professionalism is shocking. It's like dealing with school children. There is no maturity or understanding in any correspondence. Just accusations and lies. He has claimed no notes where taken during any of the inspections even though I personally saw the inspector write down my problems in their tablet each time and make new promises each time. I should have just refused to pay several months rent and just left as what they are doing is illegal. This company could not really get any worse.

Garviel · 29 May 2020

★★★★★ 5/5

Google

The best lettings agency ever. The staff is very professional ,helpful, polite, supportive, I cannot recall one day that I phoned and I didn't get immediate service as a tenant. Well done, keep up with the great job you do. You helped us so much in our new beginning here in East Kilbride. I feel really proud we were your customers. A million thanks to Alan Craig who always dealt professionally and timely with our queries and never dissapointed us and to David , this kind person who conducted the inspections!

Simos · 29 May 2020

★★★★★ 1/5

Google

I have rented flat in east Kilbride by my self,for 3 months and left the house clean and tidy, I tried to get my £600 deposit back,it took me 3 months just to get someone I can speak to and after I been told we only going to give you £39 from my £600 and used the rest for clean up.i would advise you guys if you rent house and want to move out don’t pay the last month couse they won’t pay your deposit back .

Ibrahim · 4 December 2024

★★★★★ 1/5

Facebook

I have never had a worse experience with an agency in my life, I needed to rent an apartment immediately, Shoun's agent was well informed about our situation and did nothing to help me, he wrote back to emails with delay or not on the subject, according to the agency the owner of the apartment agreed on the dog and a few days before the planned move the agency said that the owner does not agree to the dog. We were desperate so that my mother would take a dog, then agent Shoun informed that we could not rent the apartment because it is a flat for long term only, ok I said, it suits us, let it go for a long term. For the next day Shoun he called that he had bad news for us, that the owner suddenly took the apartment off the offer. We were devastated, an obvious lie, thank God another friendly agency helped us quickly and we have a wonderful apartment and take our dog with us. I would never recommend this agency to anyone, never, Shoun still had a problem sending me an email, he said something was wrong with my email, scandal. I can't believe this happened to me.

Justine · 13 November 2019

★★★★★ 5/5

Google

Can not fault this company absolute legends. Massive thanks to Rochelle who knows her stuff and made the full process easy for us.

William · 26 August 2023

★★★★★ 1/5

Google

Can not recommend bensons. In my dealings with the office staff when there are issues with the flat I rent there is a lack of ownership and follow through. No one seems to accept responsibility and all I get is we Will email the landlord and get back to you. 9 times out of ten I get no response from the office staff unless I chase up myself. I had a health and safety issue with a mirrored wardrobe door which took weeks to resolve and I’m still waiting weeks later on a satisfactory resolution . There was zero empathy from the office staff and it was like dealing with a brick wall. The Bensons inspector who came out for the twice yearly flat inspection not to inspect the wardrobe was the only member of staff who showed any understanding and empathy why. I showed him the broken door and reported it as a health and safety issue. Thankfully he was a real help and the only good thing I have to say about my dealings with Bensons so far. I don’t know how landlords experience ce letting through Bensons but as a renting customer I am extremely disappointed and dissatisfied with the lack of service

Natalie · 30 May 2019

★★★★★ 5/5

Google

Bensons acted as estate agents for the BTL purchase I made, they communicated with me as the purchaser in a clear and polite manner. All staff members knew of the case so you could rely on the entire team. They subsequently found my tenants and their due care and attention was replicated throughout this process. Will be utilising their services again in the future.

Fletcher · 11 January 2024

★★★★★ 5/5

Google

Fantastic assistance from Bensons from start to finish. Our move went seamlessly thanks to the efficiency of Shaun and the team. Very highly recommended!

Scott · 22 May 2023

★★★★★ 1/5

Google

I can't thank Samantha enough for all the assistance she provided in the sale of the house. From advising on appearance, providing photographs, contacting surveyor and selling the house was all completed in a very professional manner. I would highly recommend Benson's to anyone selling or buying property ; they make a very stressful process completely stress free. However, I would not trust them with renting out property. I received the property back in dreadful condition and my e-mails remain unanswered requesting information I need for tax purposes.

Sarah · 30 May 2018

★★★★★ 5/5

Google

Have just completed the sale of my parents house in East Kilbride. Dealt with Samantha throughout the process and cannot praise her efforts in securing the sale high enough, but more importantly her communications through out the process were first class. Every email and phone call were always promptly returned and nothing was a bother for her at all. Importantly for me as I was handling this for my parents from a distance and because of delicate health issues I really needed to be sure I was leaving my parents in good hands with respect to viewings etc. Many other estate agents said the same words as Samantha, but none of them had the genuine element of care behind them in my opinion. Would recommend Bensons 110% Thanks again Samantha and all your team.

Craig · 30 May 2018

★★★★★ 5/5

Google

Excellent professional advice and response always given speedily Always professional always helpful and always almost immediately. Have total trust and respect for all the advice and for all the people I have dealt with.

Cruz · 15 April 2025

★★★★★ 5/5

Google

Bensons acted as estate agents for the BTL purchase I made, they communicated with me as the purchaser in a clear and polite manner. All staff members knew of the case so you could rely on the entire team. They subsequently found my tenants and their due care and attention was replicated throughout this process. Will be utilising their services again in the future.

Fletcher · 5 November 2023

★★★★★ 5/5

Google

Living in one of their flats for a year , and they have been always supportive and quick response to any issues. Shaun was great and easy to access. I will definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Jorge · 28 August 2021

★★★★★ 1/5

Google

Terrible service I was a tenant for two years the manager Kevin is completely useless never returns phone calls never gave me an inventory when i moved in when i sent him an inventory I made to protect myself I got no reply after weeks of calling I called in to the office but he wouldn't see me but I was told the inventory was accepted. but when i moved out of the apartment they couldn't locate the signed inventory because there was none. Needless to say the landlord was not happy . Just one example of there complete lack of professionalism.Stay well clear if your a tenant or landlord .

Dean · 31 May 2015

★★★★★ 2/5

Google

Bensons were the letting agents a family property in EK. Whilst the service seemed fine at the initial letting, 18 months down the line it was appalling. Having encountered serious problems with the tenants, Bensons did not follow through on their obligations. Property inspections were not carried out thoroughly or often enough, meaning that damage, neglect and generally poor upkeep of the property was not identified and dealt with. Rent was not paid, items were taken from the house, Bensons' records were all mixed up regarding previous payment and generally their service has been disgusting. Bensons were not proactive enough in dealing with the situation or helping in the aftermath to pursue the issues, in fact they don't even return phone calls or emails (loads of them) and lie to your face when you visit. There appears to be no complaints process or management responsibility taken, even the top-man doesn't answer an email or phone call! We would also question the checks carried out and their insurance obligations. PLEASE DO NOT USE BENSONS.

Bobby · 31 May 2013

★★★★★ 4/5

Google

I sub let my flat through Bensons letting agency over the last few years. In June the tenant had moved out and my flat was empty for a few weeks. I got a phone call from Kath at Handy trades 4 U which is now part of Bensons. Kath had to went the flat and advise me on what I can do to improve it. Kath advise me to look at re decorate the flat as my flat had not been decorate in a few years and started to look tired. Kath got a few quotas and organises my flat to be decorate as i would of not able to organises and have the time to decorate myself. My flat is now finish and is nicely done and to a good standard and ready for a new tenant to move in. When I have phone Bensons I usually speak to Kevin or Donna. I found the staff at bensons helpfull and give me update on the flat and the tenants. I would like to thanks Kath for all the work she had done to improve my flat.

Michelle · 31 May 2013

★★★★★ 5/5

Google

We’ve had the best experience with Bensons from the minute we moved in to our home - the staff are fantastic in terms of getting back to us quickly and efficiently and little things that require being fixed or seen to it is done immediately. Very happy with the service we have received.

Emma · 29 April 2024

★★★★★ 5/5

Google

Bensons estate agents were exemplary in their service and care of our property. They always reported matters on time and sorted them efficiently. Thank you Alan and Samantha !

Ruchi · 29 May 2022

★★★★★ 5/5

Google

We’ve had the best experience with Bensons from the minute we moved in to our home - the staff are fantastic in terms of getting back to us quickly and efficiently and little things that require being fixed or seen to it is done immediately. Very happy with the service we have received.

Emma · 15 April 2024

★★★★★ 5/5

Google

Amazing service from Shaun and the team at bensons, so happy to be looked after by them

CJ · 11 July 2023

★★★★★ 5/5

Google

Excellent service from day 1. Put our property on rental market and within 10 days property had been let. We were kept updated throughout and given sound advice and guided through the progress. The staff were engaging and very professional and stuck to all commitments given. Absolutely no negative issues and we would highly recommend to anyone thinking of selling or renting out a property. First class

Jasper · 29 April 2023